Sony India Complaints & Reviews

Dear Sir,
This is with reference to Sony television purchased on Jan 2021 and the series of troubles that are faced on account of it. The current complaint no is 69032670.

Details as below-

Serial no 8108077 Sony LED KDL-32W6100IN5 . Invoice no 2021/01/101 dated 19.01.2021.

Purchased the television on 19.1.2021 and since then it has been giving problems. It started within 2 months of purchase and within 5 months itself, a major part of it was changed twice. Your technician also stated that this is an ongoing problem with this brand.

The first time complaint was made in June for the issues started In May 2021 which was resolved by changing a part in June 2021. Again, the television started giving problems in first week of July, the technician visited on 8th July 2021. The replacement done by your expert technician on 15th July 2021 assuring that the error has been addressed to. However, nothing was resolved and the television was not working post the part replacement.

Repeated calls to your call center did not yield result as the calls were cut by your executive team in the pretext of transferring the call. Finally on 19th August 2021, the technician visited on the pretext of taking the serial no details, operated some buttons, did some adjustments and the screen became live. Even the technician could not explain the loop hole or the issue. Post that, we never really checked much on it as this television is kept in my parent’s bedroom and rarely operative. We were out of station from September 2021 and returned back home only on 1st Feb 2022. On switching on the television, it is again giving the same problem.Within a period of 5 months, an important part needs to be replaced twice and not just after a year, it is again posing the same issue. Usually the warranty of products is so designed that there are no complaints during that tenure. But for your product, it has given way twice and still giving trouble.

The issue that I have experienced was: The indiscipline acts by your technician for the earlier technician visits were..

1. During the July visit, the executive had called me in the morning and I informed him that he should come between 2 to 5 pm and gave him my father's no to co-ordinate further.

2. The executive called my father at 4 pm and said he would be coming in half an hours time. However the executive arrived at 5.30 pm . ( post the scheduled time given to him).

3. When asked about the timings, the executive was cool about it as if it was his right to walk in at whatever time he deems fit.

4. Given the pandemic situation and with very aged parents at home, I totally detest this attitude.

Request you to kindly educate and guide your technician.

This
The Esteemed Management of Sony, India,
This television has already had the motherboard replaced within a span of 1 year. Now again if it needs replaced, this is ridiculous. Is the quality of the product so very down graded?
I am fed up with the follow up and no of technician visits that I have faced for your esteemed Sony television.
In fact, the technician himself had said that this is an ongoing complaint for this brand in his very first itself.
Knowing this why do you want to dupe customers. Is this the reputation of your company?
Last time when the issue was raised in July for the second time within a span of 6 moths from the date of purchase, I was clear that I would not not compromise with service any more. Temporary setting changes made set the television functioning for some days. Post that we were not in station from September 2021 to February 2022. When we came back, the television was again non operational. In Aug 2021, I had categorically mentioned that any further problem with the television in the next 1 year, I will not accept any further repair on this television.
I am not willing to accept any repairs to be carried out on this piece. This was mentioned to Mr Abhijit, Pune Area Head Manager in July 2021 itself. I am willing to compromise only on refund or replaced with another fresh piece with 1 year of warranty from the date of installation.
Also I had exchanged my Sony box television when I had purchased this. That was in good working condition.
If I go to retaliate facts, compensation should be sought for the the malfunctioning of the current television, loss of my box TV, casual and irresponsible behavior of your technician visit during the crucial covid situation which posed a risk to my senior citizen parents at home. I am really surprised at how such a very established brand like Sony have such inner loopholes.
Enough is enough. I am very clear in the future action . Request your management to do the needful, else I will be forced to make this issue public.
Regard

Issue with sony x74 tv and its been less than a month since I bought it. It's asked for a update then I have selected details followed by update now then it went into system update ready screen and its been a more than a hour I was in the same screen restarting now.. it stuck in restarting screen..
Contact no [protected]

Hi
The Dolby Atmos soundbar Sony HT-G700 we purchased on 5th Jan 2022 abruptly stopped working. The sound bar is not getting powered up at all. The subwoofer is getting powered up but going into a standby mode as it cannot link with the sound bar. Invoice number is TJC/ABIDS/1427 dated 5-Jan-2022.
The faulty sound bar was picked up on 18th Jan after the technicians reviewed it twice (once on 13th Jan and then on 18th Jan). I was assured that the unit will be replaced in 5 working days. But, I haven't received any intimation from the Sony Servicing center yet.I called them several times, On the first call that was on 20th January they said that they did not receive the approval yet from SONY Office and advised us to wait for 3 working days. Then I didn't hear from them until I called them on 31st January 2022, that day they said they have received the approval and said that the device will be delivered in 4 working days. Until those 4 days passed I still did not receive any update from them, I then called them on 4th Feb 2022 and that day they said that it'll be delivered to him in a day or two and that day he started replying to me very rudely, he never listens to what I say and then he said he'll call me in half an hour and let me know when the delivery would be done, but never heard back from him. I then again called him on 6th Feb 2022, he said it'll be delivered on Tuesday or Wednesday and when I asked him why is it taking so long, he said I dont know you speak with Sony and gave me the toll free number. Again I didnt hear from him, I then called him again on 9th Feb 2022 and asked him what the update is he then said he spoke with some ASI and he said ask the customer to wait, we dont have the set to be given to the customer then I asked him to send me the email where it says that he has received the approval. He denied that too and said to wait further.

This is the worst customer service that I have got from SONY Mehipatnam center, never expected it to be this unprofessional. That person (Customer service guy) has no ethics on how to speak with his customer. The number to which I contacted was +91-[protected]
I invested Rs.39, 990 in this device. I was not able to enjoy the feel and over that I have to bear the rude and unprofessional behaviour of your executive of yours (number mentioned above).

On 21st of January I registered a service via toll free for black patches on my sony x9000h tv.
The person from Star Electronics, New Delhi came to my house for pickup on 30th jan and accordingly i paid the pick up charges. I had received a call on 4th February that the panel was changed and the tv has to be delivered to my address. As i was in office i asked them to deliver after evening or during weekends.
On this the guy simply said okay.
I didn't receive any call after that, when I gave them call on 8th feb they told me they it will be delivered today. However the person called me again and asked me for covid negative report to which i said why does he needs that.
The person went on his point and demanded negative report and said that the tv won't be delivered unless report is provided. I was shocked as to what is the relationship between delivery and covid report.
Since I required my tv, I gave them a report conducted recently to which the "qualified service " person that the report is inconclusive. I can't believe sony has put such smart people who cant even read a report. Anyways, after even sending the report and multiple calls and follow up, I haven't yet received the tv as on 13th feb. Neither did i receive any communication from the service centre, they stopped taking calls on all the numbers.
The highly acclaimed sony support has only one line that they repeat, "we assure that it will be delivered very soon."
I don't understand, why would you need covid report for delivery of my tv. And even if i gave so, which i was not supposed to, the tv was not delivered yet and no response is being provided.

Bought tv of 3, 69, 999 INR before 5 years when 4k was introduced in india, right now tv has problem and sony is unable to provide parts and for buyback considering 7000 inr of it.NEED IMMEDIATE ATTENTION, I NEED PARTS OR FAIR VALUE.

They are providing buyback amount of 1.27 lakhs for new tv available at 1.34 lakhs

If needed i am open for court case

I placed an order for ps4 slim 1tb on 3feb 2022, i payed 21999 on whatsapp by googlepay.after one day he said it's not in stock and refund for my amount is initiated and it will take 7 days for refund to reflect on my bank account.now after 7days this guys phone is switch off amd not answering.help please his phno. Is +[protected] the damn scammer😡

We are getting audio but picture is not visible

I have complained but no action is taken they are saying all amount is credited but no amount is credited for my account this is very bad from Sony India we are playing games day and night but some money is crediting and 75 percent money is not crediting I have proofs when we submit them not even single rupee is crediting in January 2 to 9, 155 rs was not credited and from February 5 to 6 games was not credited.please solve the issue thank you.

WIthout any disturbance at home, my tv automatically turned off, and not able to see the screen.

Kindly take the necessary action.

I have purchased Sony home theater on 22/07/19 from saravana stores and found there was some problem after the purchase. I have made call to service team with my warranty card and they made it work for time being for the 1st time when I face the issue. Now again i came across with simular problem in my home theater and service team is working on it. While purchasing, Sony service center mentioned that Sony will replace new home theater if I keep on facing problem with it. Since I faced problem for couple of times within 1 year requesting you to replace my home theater with new one to avoid the problem on future

My led tv 44x8000h has bottom left side black dust is clean so please helpme sir

I bought this product (Model Name: KD65X9000F, Serial No:[protected] around 2 years back and all of the sudden one day when I switched on the TV there was no display but audio was there. I called customer care and they sent a technician for inspection. Technician told me that the display panel is gone and needs to be replaced which will cost me around 54k. After that I started calling customer care to help with the matter but every time they...

We had purchased a SONY 50" FULL HD TV in the year 2016 which was the latest model at a big amount of Rs 80, 000(MODEL NO: KDL-50W800D). We chose Sony brand as we thought it was the most trustworthy brand. But alas we were wrong.Within 1 year the panel of the tv was damaged and since it was within warranty it was repaired without any cost.Now again in Jan 2022 the display is not working and after lodging complaint and paying an advance of Rs 6000 against an estimate of Rs 16774, we are informed by the sony service centre people that the part that is damaged is no longer available !!!Just in a period of 6 years if the parts are not available of such a high cost TV then what is the benefit we are getting from the so called "SONY" BRAND????They are just after us to replace the Tv with a new one, but why should i spend an additional amount on a new TV???

I purchased TV on 20th January last month after using it for a week I found out damage on the screen and after complaining to the Service Center for replacement within a month they are not providing me the service now what am I supposed to do with my new TV that I have recently purchased.

I have complained against Sony for not crediting money I have played 2 january to 9 January cricket battle game but not credited on that seven days they are crediting before or after these date this is not fair Sony India 25, 25, 25, 15, 25, 15, 25=155 this is not small amount they have not credited single rupee also from this amount and not checking winning database and day before yesterday also I won 20 rupees but they credited only 10 and not crediting money since 3 days this is not fair SONY INDIA we are playing games morning to evening with effort and ranking 1 st position what is the use SONY INDIA you are spoiling your credibility by this activitys please solve the issue thank you.

Delivery was done by single man, by pulling pussing and tilting the box, Sony Audio MHC-V90 DW, Very Bad Delivery.

My Service Request ID 68908807 is assigned to Sony Service center-- Bee Dee.Com ; Dibrugarh ; Phone No:[protected], dated 25.01.2022.
Second day of complain, they asked me to provide photo of the TV ( while it is on) to understand the problem. After receipt of my photos, they informed that the TV panel has got damaged and need to be replaced and will send technician to my house to take photos of model number etc. But it is very strange that till now they have not send technician.
In the mean time, I took photo of model number of my TV and sent it to them asking whether the photo is okay or not…..however they don’t have common sense to respond my queries…..

Please enquire the matter and do the needful at the earliest from your end…..
Please treat it an URGENT…..

My Service Request ID 68908807 is assigned to your Service center-- Bee Dee.Com ; Dibrugarh ; Phone No:[protected], dated 25.01.2022.
Second day of complain, they asked me to provide photo of the TV to understand the problem. After receipt of my photos, they informed that the TV panel has got damaged and need to be replaced and will send technician to my house to take photos of model number etc. But it is very strange that till now they have not send technician.
In the mean time, I took photo of model number of my TV and sent it to them asking whether the photo is okay or not…..however they don’t have common sense to respond my queries…..

Please enquire the matter and do the needful at the earliest from your end…..
Please treat it an URGENT…..

Good Day,

This is to inform you that I have purchased Sony Android TV Model No - KDL-43W800D on 19th April 2016 from Reliance digital, Diamond City Mall, Kolkata.

Please note self has called Sony customer care and asked for technician as the TV screen was not working, when the TV is switched on a white screen used to come. The technician visited the place on 06th Jan 2022 and advised that the panel board has to be changed and they have to order it from the head office. They have given an estimate of 7500/-. The technician has also taken Rs 4000/- advance for the product. We used to call them and ask about the product, they used to say we had ordered and it takes 2 to 7 days to arrive.

But, suddenly today on 11th January 2022, I received a call from the service center that the parts are not available and the only option left for you is to exchange the TV with a new one.

1. In case the parts were not available, how the order was taken and parts were ordered?
2. How the advance was taken by the customer. as far i know the technician has to check for parts available prior to taking advance. How can it be possible?
3. As a brand, the TV was purchased in 2016 and In 2022 there are no parts available, how can it be possible?
4. Why does the customer have to bear more expenses by exchanging, when parts of the Sony brand are not available with them, after receiving the Advance?

This really creates a terrible experience with Sony as a Brand. It is harassing us.

Hope you will be giving a better solution to the above.

Awaiting your response.

Attached Invoice Copy along with Job sheet Copy for your kind ref.

Thanks & Regards
Ajit Kumar Mohapatra.

after 7 days received a mail as follows
[protected][protected][protected]=

Dear Mr. Ajit Kumar Mohapatra,

Greetings from Sony India. We thank you for patronizing Sony products.

This is in reference to your emails to Sony India dated 11th, 13th and 15th Jan 2022 regarding your Sony BRAVIA TV Model KDL-43W800D, bearing Serial no. 8509396 purchased on 19th Apr 2016.

We understand your concern towards the service of your BRAVIA.

We received service request of your set at our Authorized Service Center M/s Neosa Electronics, Gouri Bari vide Job no. JA0025846 dated 6th Jan 2022 with symptom – red LED blinking 5 time after white display. Upon inspection of the set by our engineer, the Mounted PWB E-T-CON and Flexible Flat Cable needs to be replaced to service the product.

We are having difficulty in getting the necessary part. As an alternate service solution, we offer to exchange your TV with our latest model KD-43X75 at a special price of INR 44, 509/-. We would like to inform you that this price is offered to you as our valued customer.

The new product comes with normal standard warranty which is also extendable to two more years by paying an additional amount. Sony India Pvt Ltd will retain the complete defective set as part of this exchange offer.

You may also choose any other model from our current line-up and let us know, so that we can communicate the special price to you. You may visit our website www.sony.co.in to select from the current range of our Sony BRAVIA TV & inform us so that we can proceed further accordingly.

This matter has been discussed with the Management.

We regret that we may not be able to comply with your request to service your product.

We would request you to evaluate our offer and confirm your decision on or before 24th Jan 2022. We solicit your kind understanding in this regard.

Thanking you and assuring you of our best services and support always.

Warm Regards,

Moumita Ghosh

Customer Support Team – Regional Office,

Kolkata

reply to above mail by me
[protected][protected]
Good Day,

Dear Moumita Ghosh,

With reference to your below mail, once again i would like to inform you that i trusted Sony Brand, so purchased TV on 2016. at present seeing the service of Sony i am really getting frightened to use Sony further. I purchased TV on 2016 and its not been 5 years fully and Sony cannot find a part of it and advising us to exchange the product.

In this case i purchased KDL-43W800D at 66900/- and with the defect it was costing me around 7500/- . Your Service center was been called up for the service and he advised that the parts been ordered. In this case, if the parts were not available, How the order was placed?. Normally advance amount from the customer to be taken once the parts are available.

Request you to advise on the questions below-
1. In case the parts were not available, how the order was taken and parts were ordered?
2. How the advance was taken by the customer. as far i know the technician has to check for parts available prior to taking advance. How can it be possible?
3. As a brand, the TV was purchased in 2016 and In 2022 there are no parts available, how can it be possible?
4. Why does the customer have to bear more expenses by exchanging, when parts of the Sony brand are not available with them, after receiving the Advance?
5. Incase exchanged again after warranty period again Sony will tell us that Parts not available again you have to exchange.

In this case how we as a customer can trust Sony Once again. there are many bad reviews in internet showing the service of Sony. In case i buy the any other product, hopefully it will show defects after 2-3 yrs and you will advise customers to exchange it with another one rather providing parts.

As per your mail, You advised that present TV will be exchanged, and what about the others parts which is there in present TV. may be the present TV parts will be beneficial to Sony for other customers.

For exchange why shall customer have to bear a huge charges of 44509/-, where there is fault with Sony. there are many other brands which is better than Sony who provide good customer service as well as they have parts and try to procure in time as well the price from Sony is also less.

The Sony has kept the price as same before but the service has become worst. if you are understanding the concern of Customer, then request you to take your Sony defective TV and give us old price for the TV, so that we can look into the matter what to buy next.

FYI, attached some of the reviews for Sony for your kind ref.

Thanks & Regards
Ajit Kumar Mohapatra

after 7 days continuous mail by me i received as below
[protected][protected][protected][protected]
Dear Mr. Ajit Kumar Mohapatra,

Greetings from Sony India. We thank you for patronizing Sony products.

This is in reference to your emails to Sony India dated 17th, 20th, 21st and 24th Jan 2022 regarding your Sony BRAVIA TV Model KDL-43W800D, bearing Serial no. 8509396 purchased on 19th Apr 2016.

This is also in reference to your telephonic conversation with our Area Service In-Charge Mr. Narayan Santra and our previous communication dated 17th Jan 2022 in this regard.

Our Management is aware of your complaint and of the resolution given to you. We have already offered you the final resolution.

We had requested you to confirm your decision on or before 24th Jan 2022. As you did not approve, we had closed your service request. Should you wish to go ahead with the given exchange offer later, you may register a fresh service request or visit our service center. Fresh inspection and troubleshooting will be done, and estimate / offer will be applicable, as prevalent, at that time. We solicit your kind understanding in this regard.

i mailed to above mail as below
[protected][protected]-------

Good Day,

I have replied as a customer to your reply on 17th itself and never received any response on that.. kindly provide the reply as soon as possible.

Thanks & Regards
Ajit Kumar Mohapatra

still no mail received which i have asked in the mail, in this case why the harrasment is given to customers.

Following up since last 15 days. TV is under repair. Authorised service centre is useless in the name of customer support. Estimate given earlier for iNR 8449. I paid the advance amount also. Now, after 1 week, the executive calls to say that the Estimate has been revised by another additional INR 5K because the part number is not available! And i am forced to pay as the service centre has my TV and advance money also! Is this what Sony does to increase profits - fleece loyal customers?

Meenal - [protected]
Complaint - 00910159802022011400414