Sony India Complaints & Reviews

I purchased Sony Bravia KDL43W300D Android tv four years back only. Last week it went out of order, there were no pictures on screen but only colored lines. I got registered a complaint vide service I'd no. 70159502 on Sony India customer care on June3, 2022.
which was transferred to their Vaishali Ghaziabad service center for resolution.
The engineer first told us to replace Tkon board @16200/- INR (which seemed very hafty considering my purchase price was approx INR.55000/-). Seeing no option I consented.
But after 2-3days I again received a call from the service centre telling me that the part was not available so either I take back my faulty unit back home (a no-option sort as there is no point of keeping non-functional tv set at home) or I go for an exchange. They want me to exchange my four years old unit with another one of the same value by paying a price of additional Rs.34, 000/-INR.
I find myself cornered by the company Sony India whom I have trusted for the last more than 20years. I really don't know what to do except request the company to come out with a better exchange offer.
Submitting this to SONY INDIA for a favorable resolution at the earliest.
Regards
Krishna
Mob. [protected]

We brought Sony Bravia Android tv W80D in reliance digital Hyderabad A.S.Rao Nagar branch on 1st May 2017. With the registered mobile number - [protected]. It costs around 70K around by then and suddenly stopped working and throwing flickering screen. Such a worst product manufacturing from Sony, it's just only 5 years old and costed 70K but started troubling all of a sudden.

I searched for SONY authorized service center for my LCD SONY BRAVIO in Pune.
I come across with Digital electronics services in Sudarshan nagar 5, pimple gurav Pune .

He came at home and took TV for repair. He was wearing SONY service center Apron.

It was for LCD Polarizer Film Replacement front and back for 26inches.

The part was not available with him in pune, so I got that part for 2500 including courier for him and gave to him.

to my surprise there was no store, it was just room in basement. It was not even SONY Service center, No registration no Board.

the person name Gokul ([protected])was not available in the place, so I couldn't see my TV. I kept the part and told him (Arun - [protected] the person in the place ) to call me.

He have not yet called me and the he is not picking phone.
People be aware with FAKE Service centers

I am a regular client of yours and purchased lots of product from Croma and always prefer Sony in electronic items.

This time I regret to inform you that Wireless stereo headset WH-CH510 working good, sound is awesome but the material used is not good stuf[censored]sed in the headset is torn. Need this to be replaced from your end.

I bought sony bravia KDL-42W850A TV in 2014 in 85K. Now facing problem in TV with error prompt "some applications are unavailable due to boot error". Your service engineer visited & confirm for motherboard issue. Kindly confirm for the motherboard availability on priority as I want to replace it. If not, what will be the other solution to repair the same at the earliest....

Recently we had a physical damage to Sony Bravia n the screen was showing horizontal lines for this we replaced our panel last month. After replacing the new panel while watching TV it s display turned black with no sound.after lodging the complaint the technician is not giving any guarantee for further issues. Why the branded company like Sony is loosing the customers trust. Some people are emotionally connected to the brand so don't loose it. Please I kindly request you to be genuine with the product you are selling to the people. The parts of the product are very costly so do maintain the genuineness.

It’s has been a painful experience since buying, KD-43X80J, Sony’s TV. Barely weeks after the purchase the TV started to have Wi-Fi issues i.e. the Wi-Fi disconnects after power recycle. The Wi-Fi module was replaced but still the issue persisted.
It's been months since I am trying to get their attention to resolved the issue.
I have opened a new case again on CROMA, since the TV was bought from them, the technician came and promised a senior person will visit you. It has been 4-5 days since then.

Please, help me to get this resolved and hoping my complaint serve as reminder for other consumer to what to expect from brands like Sony.

Below is the pathetic customer service from both representative and his manager.
I am not happy with this service.

Don't buy ps or any Sony product's.

Ombudsman team please look into this very critically and on priority.

I HAVE BEEN DENIED A REFUND
I HAVE BEEN DENIED SUPERVISOR FOR ALMOST HALF AN HOUR
I AM SO DISAPPOINTED.

Welcome to Sony Chat.
The session has been accepted.
Good Afternoon! You are chatting with Karan Pal at Sony live support.

Karan
How may I assist you?

Karan
Dongre Emmanuel Simon
Hi

Dongre Emmanuel Simon
These games don't work well

Please elaborate your concern, so that we can assist you in a better way?

Karan
Dongre Emmanuel Simon
They're not enjoyable they are not having good steerings

Dongre Emmanuel Simon
Order Number:[protected]

Dongre Emmanuel Simon
Order Number:[protected] this has full lag

We are facing temporary network problems. Attempting to reconnect. Please wait.
Please elaborate your concern?

Karan
We have recovered connectivity. Please continue.
We are facing temporary network problems. Attempting to reconnect. Please wait.
Dongre Emmanuel Simon
I am a play station plus member. And I'm not satisfied with quality of these games

We have recovered connectivity. Please continue.
We are extremely sorry for the inconvenience caused to you.

Karan
I will try my best to help you.

Karan
May I know if you are using an Indian PSN account?

Karan
Dongre Emmanuel Simon
Indian

Thanks for sharing the details.

Karan
Dongre Emmanuel Simon
And 2k15 is free but i can't see download option on PlayStation Store for it

May I know what exact issue you are facing with the games?

Karan
Dongre Emmanuel Simon
One lags stops for 20-30 secs everytime, one is got bad controls just doesn't stay in road no matter what u do.

In this case please mail us at sonyindia.[protected]@ap.sony.com along with your concern, PSN online-id, sign-in id, serial number of console, last 2 transaction details, snapshot of error, video of error, id proof with DOB and contact number.

Karan
Dongre Emmanuel Simon
I did

The PSN concern team will look into the matter and help you accordingly.

Karan
Dongre Emmanuel Simon
They rejected without help and gave this link to contact

Dongre Emmanuel Simon
Of your chat

Dongre Emmanuel Simon
RE:'SonyIndia=[protected]' Want refund

Dongre Emmanuel Simon
Dear Mr. Emmanuel,

Greetings from Sony India!

This is in reference to your e-mail dated on 19/05/2022.
We understand that the concern mentioned by you has caused inconvenience however, We have been advised by the PSN team that the content has been downloaded and therefore we cannot offer a refund.

In line with our Store Cancellation Policy, consumers can request a refund to their PSN wallet within 14 days from the date of transaction, provided that they have not started downloading or streaming the purchase.

All purchases need to be confirmed at checkout page, so the customer did have the opportunity to review the content that they were purchasing and confirm that it was what they wanted to buy.

If you need any other assistance or clarifications, please feel free to contact us at our toll free number[protected]Working Timings-9:00 am to 7:30 pm: All 7 Days).
Customer Zone:

Want to give feedback?

https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB246DF7FB8

What’s Latest?

https://www.sony.co.in/electronics/bravia-xr?cid=son-in-21925

Locate Service Centre

http://www.sony.co.in/section/servicecentres

Want to Chat with us?

https://www.sony.co.in/webchatform (9:00 am to 7.30 pm: All 7 Days)

Please share your request ID?

Karan
Dongre Emmanuel Simon
If you're not assisting me. Kindly transfer this chat to your senior. I cannot hear with my ears, so i can't talk on call. . My kids can't play this game and they want another. So request a refund for the same.

Dongre Emmanuel Simon
70004442

Dongre Emmanuel Simon
Also my wife and me can't play this. Issues are Just as the kids confirmed

Sir are you facing any issue with game?

Karan
Dongre Emmanuel Simon
I am mentioning the same from when. Yes the game is the problem

Dongre Emmanuel Simon
One lags stops for 20-30 secs everytime, one is got bad controls just doesn't stay in road no matter what u do.

If yes then I would suggest you to kindly share the Snapshot of error and video of error over the same email ID.

sonyindia.[protected]@ap.sony.com

Karan
Dongre Emmanuel Simon
Wtf is this. I want a [censored]en refund for the game!

Dongre Emmanuel Simon
Why the hassle?

Dongre Emmanuel Simon
Give me a supervisor.

Dongre Emmanuel Simon
Now!

This is a professional chat session. You are suggested remain in the same fraternity.

Any further use of obscene words will lead the chat to straight disconnection.

Karan
Dongre Emmanuel Simon
I want a supervisor. Now.

Sir I have guided you as per your query.

Karan
Dongre Emmanuel Simon
Yes, still transfer this chat. To ur supervisor.

You have asked for refund over the email and our concern team has checked the details as content is downloaded so they cant give refund.

Karan
Dongre Emmanuel Simon
I would like to speak to a supervisor.

But if you are facing any issue in game then you need to share above mentioned details on same email id.

Karan
Dongre Emmanuel Simon
I need a supervisor.

Dongre Emmanuel Simon
Your supervisor

Dongre Emmanuel Simon
Not the email concern etc.

May I please place the chat on hold, while I retrieve the information to help you better?

Karan
Dongre Emmanuel Simon
Yep

Thank you for your patience sir.

Karan
We are arranging a callback, you will get the callback from our concern team as soon as possible, kindly wait for the callback.

Karan
Dongre Emmanuel Simon
I think I mentioned I am deaf?

Dongre Emmanuel Simon
Which part of that was hard to understand?

Dongre Emmanuel Simon
Do u have any etiquettes?

Dongre Emmanuel Simon
U have been ignoring everything im saying from like 30 mins. ?

Dongre Emmanuel Simon
Yes, still transfer this chat. To ur supervisor. This is the 5th time in asking. Next your transcript will be sent to consumer complaints to make a mockery of Sony.

Sir, I have guided with all the possible solution, if you want refund kindly drop an email with the details.

Karan
Dongre Emmanuel Simon
I dropped email with details

Dongre Emmanuel Simon
I didn't get refund.

Dongre Emmanuel Simon
Why are u ignoring supervisor part?

Dongre Emmanuel Simon
6th time and going.

Dongre Emmanuel Simon
Tread carefully on what ur typing next.

Sir, do you have any person who can talk over the call?

Karan
Dongre Emmanuel Simon
Not really my kids are out and my wife is not well.

Dongre Emmanuel Simon
I want to chat with your supervisor. Not a level 1 customer service on chat.

Dongre Emmanuel Simon
CHAT

We are arranging a callback from our concern team, kindly wait for the callback.

Karan
Dongre Emmanuel Simon
I am not kidding.

Dongre Emmanuel Simon
File Uploaded: Screenshot_[protected]-341_com.android.chrome.jpg

Dongre Emmanuel Simon
Why would I initiate a chat? When i could call u directly?.

Dongre Emmanuel Simon
This transcript will get uploaded if i don't get a supervisor on chat.

Dongre Emmanuel Simon
Its a customers right to speak to one.

Dongre Emmanuel Simon
U can't rob me in daylight over some games that don't work

We are arranging a callback, you will get the callback from our concern team as soon as possible, kindly wait for the callback.

Karan
Dongre Emmanuel Simon
I will reach to the ombudsman

Sir I am transferring your chat to supervisor.

Karan
Please be online.

Karan
Dongre Emmanuel Simon
Thankyou. Holding.

The session has been transferred.
Good Afternoon! You are chatting with Shubham Dayal at Sony live support. I am a manager here.

Shubham
Dongre Emmanuel Simon
1. Please do not deny from transferring to supervisor. 2. Please don't keep repeating the same things again and again. 3. Be active listener. Please teach your representative this.

Dongre Emmanuel Simon
Shubham. I have never asked Sony for a refund on games before. Have i?

Please allow me a couple of minutes while I read your previous conversation.

Shubham
Dongre Emmanuel Simon
Sure take ur time.

Thank You for your patience.

Shubham
Dongre Emmanuel Simon
Yep

I have checked the details for your concern and first of all I really apologize for the inconvenience caused to you.

Shubham
I could see that the game is already downloaded from your end. Am I right?

Shubham
Are we still connected?

Shubham
Dongre Emmanuel Simon
Yes, not playable tho.

I am also so sorry to hear that you are facing lag issues while playing the game.

Shubham
Dongre Emmanuel Simon
Thankyou and this is not a ps issue. I play
much much more high graphics game and it works well.

I totally understand your concern.

Shubham
Dongre Emmanuel Simon
Ok

Unfortunately, as per Playstation policy we are unable to provide a refund for already downloaded games.

Shubham
However, we will be happy to help you for the issue you are facing.

Shubham
Dongre Emmanuel Simon
And how's that?

I would request you to please mail us at sonyindia.[protected]@ap.sony.com along with your concern, PSN online-id, sign-in id, serial number of console, last 2 transaction details, snapshot of error, video of error, id proof with DOB and contact number.

Shubham
Dongre Emmanuel Simon
Ive uninstalled and installed the game again to see if its an issue maybe in the first build i downloaded. It's the same even after reinstall. What's your say on this next

Dongre Emmanuel Simon
So you are refusing a refund?

We will forward it to our Playstation team so that they can resolve the issue for you.

Shubham
Dongre Emmanuel Simon
How exactly, and what is the timeframe?

We can only refund for the games which are not downloaded within 14 days of purchase.

Shubham
Dongre Emmanuel Simon
This is inside 14 days. Not even 4 days passed. And how is one customer supposed to get a refund on the non playable game. U do know that your company will be fined big time for this mishap? Also u do know that this will be public?

We can surely consider your request of refund of the unplayable game but it is only possible by the Playstation team for which you will have to drop an email so that we can forward your request to them.

Shubham
We appreciate your co-operation and patience in regards of the same.

Shubham
That is the reason we are requesting you to please drop an email with the above asked detail so that we can help in resolving the same.

Shubham
Dongre Emmanuel Simon
I thought you will drop them an email?

Is there anything I may assist you with?

Shubham
Dongre Emmanuel Simon
Ty for ur time.

Shubham is typing a message.
Last snippet received on 05/20/2022 at 17:55:53

On 13 may 2022 i paid sony liv subscription for my mobile number +91 [protected]. The amount was deducted from my account but the subscription is not active. Refund me quickly...

Hi team,
I am very much upset with the build quality of my Sony bravia KDL 43w800F model TV. I purchased it 3 years ago and I strictly use my TV for maximum of 2 hours only.

With such minimum usage and no physical damage my TV went into restart issue while I was watching. When inspected by Sony service center they said thr main board needs to be changed. They said the IC went into freezed state while it is getting power and everything properly but the IC is not working as expected. Now they charging me 10000 rs. For the main board to get replaced.

It is very disheartening to spend such huge amount even if there is manufacturing quality defect and it's been only 3 years.

Please help me with this, as it is like a trust breaking incident after spending such huge amount for TV just to use it for 3 years.

My complaint number:69907073

Hi team,

I bought the Sony 5.1 Channel Soundbar HT-S20R on the 13th of March 2022 and having problems since then. Even my Philips/F&D speaker system worth ₹2500/- with relatively lower sized woofers/speakers have much more bass compared to this home theatre system worth ₹16500/-.

Raised a complaint immediately with Croma and engineer was sent to investigate.

He came twice and reported that there was no problem at all with the speaker system however, raised the complaint again and after the 3rd visit, he said that there was issue with the speake/woofer system.

He came in later after 15 days with some part to be replaced but ended up crashing the whole system, now the system even refused to start.

Sony service center sent someone to pick up the speaker system on 29th April 2022 so that the problem can be resolved at the Sony service center and informed that the product should be delivered back by Saturday if not on Monday by the latest.

It has been 11 days now and I haven't heard anything yet from the service center regarding the progress of the repair nor I have received any email regarding the complaint number.

I did not expect this kind of service from Sony. I feel cheated and have wasted my money buying this piece of crap which refused to work right from day one.

I need refund or a brand new speaker system as I did not pay for a refurbished/repaired product. The product was faulty when it was delivered.

I have purchased sony tv on 06.05.22 model KDL-43W6600. The person came on 07.05.22 for installation. He provided us with movable stand, Syscom stabilizer P-50 and remote cover. They charged Rs. 4850.00 I have requested the bill but they say only for stabiliser they will give bill. They said stabiliser costs rs.2300.00 but while I checked it is rs.1500.00. i chated with sony tv service centre movable stand is not recommend but they fixed movable stand. I need to know whether the amount given to the installation person is right or not? We already have stabiliser but he said it is not suitable for sony tv. He charged Rs. 300 for remote cover. For movable stand they didn't provide any bill. Kindly resolve it soon as possible. Request id 69870634. Interaction id with sony technical support 69886198.

Purchased Sony Stereo with Details as Item: STE 15.7 CM MM XAV-1500, WEBLINK, Part No.: 990J0M83KD9-650, Batch: AA on 20.12.2021 from Competent Automobiles Co. Ltd., Connaught Place, New Delhi.

The product worked initially for few days and later on not working completely.

Approached the seller and services center multiple times, both advised to change the data cables multiple times. It works for 1 or 2 times onwards not working.

It is causing convenience to approach every time.

The system carries product warranty of 2 years.

Please resolve the issue.

Purchased Television W830-32 INCH HD Ready LED Smart Android TV-KD 32W830 from Vijay Sales, Little world mall, Kharghar, Navi Mumbai on 17.03.2022. Got it installed on 21.03.2022. On 24.03.2022, started observing flickering line on TV Screen. Raised complained on 27.03.2022- ID no. 69499963. From then till now just following up from customer care without any success. Additionally, screen starting to show parrot green illuminated lines along the edges occasionally. Connectivity issues with WiFi also developed. Sony team did managed to send one technician also. But he seemed very clueless after observing the issues. He did take photographs and videos of problems observed and promised to show it to their management persons. But after that they all became unreachable. No one responding now.
First they sold a corrupt, malfunctioning television in first place, then they avoid and do not address the issues raised. Enough time passed now. Kindly do the desirable solution: either replace the Television or refund the amount. Please do not DUPE anyone.

Recently our 6 and half year old Sony Bravia to refused to operate so we contacted a Sony authorised dealer who took nearly 5000 plus for parts purchase.However they later refused to replace the parts and said that since this was an old model the parts were not manufactured.Now they are offering a new tv and asking us to pay Rs35, 000/- for that.now what type of customer service and brand value is this .We have taken the decision to take this matter to the consumer forum.

We bought a 55 inch sony tv 2 years back... We are facing horizontal lines on the display... This is the 2nd time we are having the same problem with the tv... First time tv was in warrenty... Now again... This is so ridiculous... We have washing machine, AC, Bike engine, Car engine and many more running properly for many years.. None of them tell us to go for warrenty extension... Only Tv has less warrenty of 1 year... And ask us to extend warrenty... Y cant products be manufactured like washing machine, AC, Bike or Car engine... They run for more than 10 years without a problem... I think this is manufacture defect... Cant a tv perform normally for atleast 5 years... Kindly look into the issue and provide a replacement or provide a repair for my tv...

There is no update for the product ordered and the email ID mentioned and phone number given on their website seems to be fake

Dear Sir/Mam,

This is RAJASEKHAR CHEKKARA, who bought SONY LED KD55X8500G for the amount of Rs. 78, 943.64 on 06th June 2020, through SBI Credit Card.

Recently, in the first week of September 2021, we encountered some issue with image display, during while watching the TV as of a sudden the image was lost and only the voice is coming. So, the SONY service has replaced both the mother board (we paid) & display screen in the month of December 2021 with 1 year warranty.

On 10th April 2022 again, all of a sudden, the display was off and the power is lost. As per the help line, we have switch off the power isolated the power plugs and tried to switch to connect the power, but the TV is not on.

The SONY service person visited and verified the TV and said the Supply Board to be Changed and it costs about Rs. 7300/-.
By looking at the continuous breakages / damages in this product, we think the given product is a defect product.

By looking into the SONY TV quality & brand image we bought this TV by paying the amount about Rs. 79, 000.00 (with GST amount Rs. 17, 277.00) and within the short period that too after the very short time of warranty (1 year) expiry the TV is not working means, we paid for mother boards + service charges. Just within 14 months period a high-end model TV not working and we paid about Rs. 11, 000/- from our hand – We completed this issue in December 2021.

Again within 4 months period an issue, with the Supply Board to be Changed and the service person given information that we need to pay Rs. 7300/- for this supply board change.

Like this high-end model TV not working means and falling under defects means, its really a manufacturing / seller issue where M/s. SONY needs to investigate and identify the exact root cause for the failure of product to maintain the brand image.

Considering the current pandemic situation for a common man its highly a tough day to run the family, and all of the things, request you to repair the TV at free of cost.

Still, we are SONY brand followers, Hope, SONY will maintain the same with respect to quality products.

Request you to do the needful on priority please…

Please advise further…

Thanks & Regards,
Rajasekhar Chekkara.

Dear sir/ madam,

I have purchase an annual subscription for sony liv for rs 999.00 on 25.04.2022. After payment my subscription has not been activated till date, i have made many complains via email, t only way to contact them, u cannot talk to them by calling them over phone. After every mail they are asking for payment details and screen shot of my account option in their app for resolution, but till date they r not able to resolve and asking the same details everyday. Please find enclosed details required by them and request them to refund my subscription paid.

Invoice Number: IN-18052
Invoice Details:[protected]
Invoice Date: 25.04.2022

Regards,

Hemant Dhivar

I Had a problem with my sony television and for which i raised a complaint to the customer care. They asked me to do some basic troubleshoot which i did over the call but that dint solve my issue so he insisted me on taking a complaint for solving the issue.
So i raised a complaint with No : 69782592. After one day a engineer called asking for the problem where i clearly explained him the red light blinks for three times and if its not serviceable or repairable no need to visit only for taking the visiting charge of Rs 254 .But he assured me any problem can be rectified but today i dint receive any call from them. so i initiated a call myself where they say sony supports only for the latest model television and for my model there is no spare available.

Its so cheap on a company which sells its brand on a costlier side to actually send engineers to just earn their salary again from customers.
If support is not available for the particular product its the duty of the customer support to inform the customer. Even a local TV mechanics dont charge for visiting they charge only for the repair charge. Very poor