Sony India Complaints & Reviews

With disappointment I am sending this mail.My home theatre HTIV300 is eligible for home service and I have booked home service through toll free no 3 weeks back.
I got a call from service centre trinity solns asking me to bring the system to their service centre as there are limited field staff to provide service at my residence. I told the person I am not intrested in bringing my system to the service centre and as I am eligible...

I subscribed to SonyLiv in Nov 2021. Unsubscribed in December. I am getting charged every month AED 15 post unsubscribing. I have written many mails to customer service but no one is listening.

I purchased Sony Bravia KDL43W300D Android tv four years back only. Last week it went out of order, there were no pictures on screen but only colored lines. I got registered a complaint vide service I'd no. 70159502 on Sony India customer care on June3, 2022.
which was transferred to their Vaishali Ghaziabad service center for resolution.
The engineer first told us to replace Tkon board @16200/- INR (which seemed very hafty...

We brought Sony Bravia Android tv W80D in reliance digital Hyderabad A.S.Rao Nagar branch on 1st May 2017. With the registered mobile number - [protected]. It costs around 70K around by then and suddenly stopped working and throwing flickering screen. Such a worst product manufacturing from Sony, it's just only 5 years old and costed 70K but started troubling all of a sudden.

I searched for SONY authorized service center for my LCD SONY BRAVIO in Pune.
I come across with Digital electronics services in Sudarshan nagar 5, pimple gurav Pune .

He came at home and took TV for repair. He was wearing SONY service center Apron.

It was for LCD Polarizer Film Replacement front and back for 26inches.

The part was not available with him in pune, so I got that part for 2500 including courier for him and gave to him.

to my surprise there was no store, it was just room in basement. It was not even SONY Service center, No registration no Board.

the person name Gokul ([protected])was not available in the place, so I couldn't see my TV. I kept the part and told him (Arun - [protected] the person in the place ) to call me.

He have not yet called me and the he is not picking phone.
People be aware with FAKE Service centers

I am a regular client of yours and purchased lots of product from Croma and always prefer Sony in electronic items.

This time I regret to inform you that Wireless stereo headset WH-CH510 working good, sound is awesome but the material used is not good stuf[censored]sed in the headset is torn. Need this to be replaced from your end.

I bought sony bravia KDL-42W850A TV in 2014 in 85K. Now facing problem in TV with error prompt "some applications are unavailable due to boot error". Your service engineer visited & confirm for motherboard issue. Kindly confirm for the motherboard availability on priority as I want to replace it. If not, what will be the other solution to repair the same at the earliest.

Recently we had a physical damage to Sony Bravia n the screen was showing horizontal lines for this we replaced our panel last month. After replacing the new panel while watching TV it s display turned black with no sound.after lodging the complaint the technician is not giving any guarantee for further issues. Why the branded company like Sony is loosing the customers trust. Some people are emotionally connected to the brand so don't loose it. Please I kindly request you to be genuine with the product you are selling to the people. The parts of the product are very costly so do maintain the genuineness.

It’s has been a painful experience since buying, KD-43X80J, Sony’s TV. Barely weeks after the purchase the TV started to have Wi-Fi issues i.e. the Wi-Fi disconnects after power recycle. The Wi-Fi module was replaced but still the issue persisted.
It's been months since I am trying to get their attention to resolved the issue.
I have opened a new case again on CROMA, since the TV was bought from them, the technician came and promised a senior person will visit you. It has been 4-5 days since then.

Please, help me to get this resolved and hoping my complaint serve as reminder for other consumer to what to expect from brands like Sony.

Below is the pathetic customer service from both representative and his manager.
I am not happy with this service.

Don't buy ps or any Sony product's.

Ombudsman team please look into this very critically and on priority.

I HAVE BEEN DENIED A REFUND
I HAVE BEEN DENIED SUPERVISOR FOR ALMOST HALF AN HOUR
I AM SO DISAPPOINTED.

Welcome to Sony Chat.
The session...

On 13 may 2022 i paid sony liv subscription for my mobile number +91 [protected]. The amount was deducted from my account but the subscription is not active. Refund me quickly

Hi team,
I am very much upset with the build quality of my Sony bravia KDL 43w800F model TV. I purchased it 3 years ago and I strictly use my TV for maximum of 2 hours only.

With such minimum usage and no physical damage my TV went into restart issue while I was watching. When inspected by Sony service center they said thr main board needs to be changed. They said the IC went into freezed state while it is getting power and everything properly but the IC is not working as expected. Now they charging me 10000 rs. For the main board to get replaced.

It is very disheartening to spend such huge amount even if there is manufacturing quality defect and it's been only 3 years.

Please help me with this, as it is like a trust breaking incident after spending such huge amount for TV just to use it for 3 years.

My complaint number:69907073

Hi team,

I bought the Sony 5.1 Channel Soundbar HT-S20R on the 13th of March 2022 and having problems since then. Even my Philips/F&D speaker system worth ₹2500/- with relatively lower sized woofers/speakers have much more bass compared to this home theatre system worth ₹16500/-.

Raised a complaint immediately with Croma and engineer was sent to investigate.

He came twice and reported that...

I have purchased sony tv on 06.05.22 model KDL-43W6600. The person came on 07.05.22 for installation. He provided us with movable stand, Syscom stabilizer P-50 and remote cover. They charged Rs. 4850.00 I have requested the bill but they say only for stabiliser they will give bill. They said stabiliser costs rs.2300.00 but while I checked it is rs.1500.00. i chated with sony tv service centre movable stand is not recommend but they fixed movable stand. I need to know whether the amount given to the installation person is right or not? We already have stabiliser but he said it is not suitable for sony tv. He charged Rs. 300 for remote cover. For movable stand they didn't provide any bill. Kindly resolve it soon as possible. Request id 69870634. Interaction id with sony technical support 69886198.

Purchased Sony Stereo with Details as Item: STE 15.7 CM MM XAV-1500, WEBLINK, Part No.: 990J0M83KD9-650, Batch: AA on 20.12.2021 from Competent Automobiles Co. Ltd., Connaught Place, New Delhi.

The product worked initially for few days and later on not working completely.

Approached the seller and services center multiple times, both advised to change the data cables multiple times. It works for 1 or 2 times onwards not working.

It is causing convenience to approach every time.

The system carries product warranty of 2 years.

Please resolve the issue.

Purchased Television W830-32 INCH HD Ready LED Smart Android TV-KD 32W830 from Vijay Sales, Little world mall, Kharghar, Navi Mumbai on 17.03.2022. Got it installed on 21.03.2022. On 24.03.2022, started observing flickering line on TV Screen. Raised complained on 27.03.2022- ID no. 69499963. From then till now just following up from customer care without any success. Additionally, screen starting to show parrot green illuminated lines along the edges occasionally. Connectivity issues with WiFi also developed. Sony team did managed to send one technician also. But he seemed very clueless after observing the issues. He did take photographs and videos of problems observed and promised to show it to their management persons. But after that they all became unreachable. No one responding now.
First they sold a corrupt, malfunctioning television in first place, then they avoid and do not address the issues raised. Enough time passed now. Kindly do the desirable solution: either replace the Television or refund the amount. Please do not DUPE anyone.

Recently our 6 and half year old Sony Bravia to refused to operate so we contacted a Sony authorised dealer who took nearly 5000 plus for parts purchase.However they later refused to replace the parts and said that since this was an old model the parts were not manufactured.Now they are offering a new tv and asking us to pay Rs35, 000/- for that.now what type of customer service and brand value is this .We have taken the decision to take this matter to the consumer forum.

We bought a 55 inch sony tv 2 years back... We are facing horizontal lines on the display... This is the 2nd time we are having the same problem with the tv... First time tv was in warrenty... Now again... This is so ridiculous... We have washing machine, AC, Bike engine, Car engine and many more running properly for many years.. None of them tell us to go for warrenty extension... Only Tv has less warrenty of 1 year... And ask us to extend warrenty... Y cant products be manufactured like washing machine, AC, Bike or Car engine... They run for more than 10 years without a problem... I think this is manufacture defect... Cant a tv perform normally for atleast 5 years... Kindly look into the issue and provide a replacement or provide a repair for my tv...

There is no update for the product ordered and the email ID mentioned and phone number given on their website seems to be fake

Dear Sir/Mam,

This is RAJASEKHAR CHEKKARA, who bought SONY LED KD55X8500G for the amount of Rs. 78, 943.64 on 06th June 2020, through SBI Credit Card.

Recently, in the first week of September 2021, we encountered some issue with image display, during while watching the TV as of a sudden the image was lost and only the voice is coming. So, the SONY service has replaced both the mother board (we paid) & display...