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Sony India Complaints & Reviews

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Last updated Mar 25, 2024
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Sony India reviews & complaints page 8

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Address:Sony Service Centre Nav technologies Pvt Ltd, Bagmari, Kolkata

I bought a new TV KDL43W6600 on 20.12.20. But after only 18 months of purchase the TV started developing repeated problems in HDMI ports even one week after replacement of the ports after payment of the hefty requisite fee. Again service personnel were called. Repeated visits by the service personnel on both the occasions added salt to injury as more of our TV-viewing time was wasted. No solution has still been offered. Is this the quality...
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Swapnilmaske
from Pune, Maharashtra
Jun 25, 2022
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Sony India sony kdl 43w800d main board problem

Address:Yavatmal, Maharashtra, India

My Sony bravia kdl 43w800d suddenly stopped working. I logged a complaint with request ID 70306476. Next day technician went to my home and checked the tv and said tv need to take to service centre to check the issue. After two days, I received a call from technician Montu([protected]) saying “main board of tv is not working and need to replace and since your tv model is discontinued from the service, I have to close the ticket and repair...
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arulselvan vellapandi
Jun 19, 2022
Jun 22, 2022
This thread was updated on Jun 22, 2022
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Sony premium is not activated

Website:sony liv

Ear sir
my sony live premium subscribtion ended on 16/06/2022. I renwed my subsciption on 17/06/2022 for RS 999/-and hence I recieved a mail from sony liv regarding my renewal and mentioning my subscription validity till 17/06/2023, now the problem is when I started streaming premium contents the streaming stops and it is asking a new subscription and Iam unable to continue to view the premium contents...
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Hemarpanjabi
from Jawhar, Maharashtra
Jun 18, 2022
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Service

I contacted the nearest sony tv center regarding the motherboard availability. They are saying it's not available and hence asked me to sale the tv and that's not right to do as only motherboard issue has been identified. Actually some time back during covid lockout motherboards weren't available but now I can see that motherboard for my tv model sony bravia kdl w950a is now available on some many websites for sale. But still sony company...
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Shruti Sah
from Bengaluru, Karnataka
Jun 17, 2022
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Delayed service, negligence, irresponsible behaviour

Hello

This is regarding my FRESH complain no. 70292099 raised on 16 June 2022.

My Sony TV model 55 cm KD - 55X80AJ purchased on 08 October 2021 from Amazon [ invoice No. SDEX- 76006].

After proper installation, after few month the TV reported sudden inbuilt crossed thin line across the screen without any physical damage. The case was reported directly to the service centre haldwani ie, Shradha...
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Siby Gs
Jun 16, 2022
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Denial of home service for my sony home theatre

Address:Trivandrum
Website:Sony.com

With disappointment I am sending this mail.My home theatre HTIV300 is eligible for home service and I have booked home service through toll free no 3 weeks back.
I got a call from service centre trinity solns asking me to bring the system to their service centre as there are limited field staff to provide service at my residence. I told the person I am not intrested in bringing my system to the service centre and as I am eligible...
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Prabs96
Jun 12, 2022
Jun 23, 2022
This thread was updated on Jun 23, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Being charged AED 15 for last 6 months post unsubscribing the service

Address:Mumbai
Website:SonyLiv

I subscribed to SonyLiv in Nov 2021. Unsubscribed in December. I am getting charged every month AED 15 post unsubscribing. I have written many mails to customer service but no one is listening....
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tewari_kp
from Noida, Uttar Pradesh
Jun 9, 2022
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Poor Service Support

I purchased Sony Bravia KDL43W300D Android tv four years back only. Last week it went out of order, there were no pictures on screen but only colored lines. I got registered a complaint vide service I'd no. 70159502 on Sony India customer care on June3, 2022.
which was transferred to their Vaishali Ghaziabad service center for resolution.
The engineer first told us to replace Tkon board @16200/- INR (which seemed very hafty...
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Phani_1234
Jun 9, 2022
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Sony W80D series Android TV

We brought Sony Bravia Android tv W80D in reliance digital Hyderabad A.S.Rao Nagar branch on 1st May 2017. With the registered mobile number - [protected]. It costs around 70K around by then and suddenly stopped working and throwing flickering screen. Such a worst product manufacturing from Sony, it's just only 5 years old and costed 70K but started troubling all of a sudden....
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Namrata Bedare
Jun 4, 2022
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Bravio tv

Address:sudarshan nagar pune ,pimple gurav, digital electronics services

I searched for SONY authorized service center for my LCD SONY BRAVIO in Pune.
I come across with Digital electronics services in Sudarshan nagar 5, pimple gurav Pune .

He came at home and took TV for repair. He was wearing SONY service center Apron.

It was for LCD Polarizer Film Replacement front and back for 26inches.

The part was not available with him in pune, so I got that part for 2500...
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Beenu manaithiya
Jun 4, 2022
Jun 4, 2022
This thread was updated on Jun 4, 2022
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Complaint about headset WH-CH510

I am a regular client of yours and purchased lots of product from Croma and always prefer Sony in electronic items.

This time I regret to inform you that Wireless stereo headset WH-CH510 working good, sound is awesome but the material used is not good stuf[censored]sed in the headset is torn. Need this to be replaced from your end....
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Sandip Pandya1
Jun 1, 2022
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Sony Bravia model 42W850A boot issue

I bought sony bravia KDL-42W850A TV in 2014 in 85K. Now facing problem in TV with error prompt "some applications are unavailable due to boot error". Your service engineer visited & confirm for motherboard issue. Kindly confirm for the motherboard availability on priority as I want to replace it. If not, what will be the other solution to repair the same at the earliest....
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Sarita Rapole
May 29, 2022
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Problem in display after changing the panel

Address:7-4-13,Ferozguda ,bowenpally , secunderabad

Recently we had a physical damage to Sony Bravia n the screen was showing horizontal lines for this we replaced our panel last month. After replacing the new panel while watching TV it s display turned black with no sound.after lodging the complaint the technician is not giving any guarantee for further issues. Why the branded company like Sony is loosing the customers trust. Some people are emotionally connected to the brand so don't loose...
+2 photos
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Saurabh Chopra
from Delhi, Delhi
May 28, 2022
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In Sony TV - persistent WIFI disconnect issue

It’s has been a painful experience since buying, KD-43X80J, Sony’s TV. Barely weeks after the purchase the TV started to have Wi-Fi issues i.e. the Wi-Fi disconnects after power recycle. The Wi-Fi module was replaced but still the issue persisted.
It's been months since I am trying to get their attention to resolved the issue.
I have opened a new case again on CROMA, since the TV was bought from them, the technician came...
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Emmanuel Steven
May 20, 2022
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Refund rejected + poor customer service

Address:Online Sony chat

Below is the pathetic customer service from both representative and his manager.
I am not happy with this service.

Don't buy ps or any Sony product's.

Ombudsman team please look into this very critically and on priority.

I HAVE BEEN DENIED A REFUND
I HAVE BEEN DENIED SUPERVISOR FOR ALMOST HALF AN HOUR
I AM SO DISAPPOINTED.

Welcome to Sony Chat.
The session...
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Naveen Krishna N
May 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment deducted from account but subscription not activated

Website:www.sonyliv.com/subscription?utm_source=google&utm_medium=paid&utm_campaign=IN_MSixSonyLIV_NA_Performance_AlwaysON_Brand_Launch_Search_Subscriptions_India_Apr_2022_V0&utm_content=Brand&gclid=E

On 13 may 2022 i paid sony liv subscription for my mobile number +91 [protected]. The amount was deducted from my account but the subscription is not active. Refund me quickly...
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Lalitkumar Annaldas
May 10, 2022
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KDL43W800F - Poor build quality issue

Address:Mumbai

Hi team,
I am very much upset with the build quality of my Sony bravia KDL 43w800F model TV. I purchased it 3 years ago and I strictly use my TV for maximum of 2 hours only.

With such minimum usage and no physical damage my TV went into restart issue while I was watching. When inspected by Sony service center they said thr main board needs to be changed. They said the IC went into freezed state while it is getting...
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VipKulkarni
from Pune, Maharashtra
May 10, 2022
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Sony Soundbar HT-S20R was delivered faulty

Address:Pune

Hi team,

I bought the Sony 5.1 Channel Soundbar HT-S20R on the 13th of March 2022 and having problems since then. Even my Philips/F&D speaker system worth ₹2500/- with relatively lower sized woofers/speakers have much more bass compared to this home theatre system worth ₹16500/-.

Raised a complaint immediately with Croma and engineer was sent to investigate.

He came twice and reported that...
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DeepaDsony
from Pollachi, Tamil Nadu
May 7, 2022
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Installation reg.

I have purchased sony tv on 06.05.22 model KDL-43W6600. The person came on 07.05.22 for installation. He provided us with movable stand, Syscom stabilizer P-50 and remote cover. They charged Rs. 4850.00 I have requested the bill but they say only for stabiliser they will give bill. They said stabiliser costs rs.2300.00 but while I checked it is rs.1500.00. i chated with sony tv service centre movable stand is not recommend but they fixed...
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Nand Kishor Nagar
May 6, 2022
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Car Stereo STE 15.7 CM MM XAV-1500 WEBLINK

Purchased Sony Stereo with Details as Item: STE 15.7 CM MM XAV-1500, WEBLINK, Part No.: 990J0M83KD9-650, Batch: AA on 20.12.2021 from Competent Automobiles Co. Ltd., Connaught Place, New Delhi.

The product worked initially for few days and later on not working completely.

Approached the seller and services center multiple times, both advised to change the data cables multiple times. It works for 1 or 2 times...
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