Sony India Complaints & Reviews

Dear Sir/Mam,

This is RAJASEKHAR CHEKKARA, who bought SONY LED KD55X8500G for the amount of Rs. 78, 943.64 on 06th June 2020, through SBI Credit Card.

Recently, in the first week of September 2021, we encountered some issue with image display, during while watching the TV as of a sudden the image was lost and only the voice is coming. So, the SONY service has replaced both the mother board (we paid) & display screen in the month of December 2021 with 1 year warranty.

On 10th April 2022 again, all of a sudden, the display was off and the power is lost. As per the help line, we have switch off the power isolated the power plugs and tried to switch to connect the power, but the TV is not on.

The SONY service person visited and verified the TV and said the Supply Board to be Changed and it costs about Rs. 7300/-.
By looking at the continuous breakages / damages in this product, we think the given product is a defect product.

By looking into the SONY TV quality & brand image we bought this TV by paying the amount about Rs. 79, 000.00 (with GST amount Rs. 17, 277.00) and within the short period that too after the very short time of warranty (1 year) expiry the TV is not working means, we paid for mother boards + service charges. Just within 14 months period a high-end model TV not working and we paid about Rs. 11, 000/- from our hand – We completed this issue in December 2021.

Again within 4 months period an issue, with the Supply Board to be Changed and the service person given information that we need to pay Rs. 7300/- for this supply board change.

Like this high-end model TV not working means and falling under defects means, its really a manufacturing / seller issue where M/s. SONY needs to investigate and identify the exact root cause for the failure of product to maintain the brand image.

Considering the current pandemic situation for a common man its highly a tough day to run the family, and all of the things, request you to repair the TV at free of cost.

Still, we are SONY brand followers, Hope, SONY will maintain the same with respect to quality products.

Request you to do the needful on priority please…

Please advise further…

Thanks & Regards,
Rajasekhar Chekkara.

Dear sir/ madam,

I have purchase an annual subscription for sony liv for rs 999.00 on 25.04.2022. After payment my subscription has not been activated till date, i have made many complains via email, t only way to contact them, u cannot talk to them by calling them over phone. After every mail they are asking for payment details and screen shot of my account option in their app for resolution, but till date they r not able to resolve and asking the same details everyday. Please find enclosed details required by them and request them to refund my subscription paid.

Invoice Number: IN-18052
Invoice Details:[protected]
Invoice Date: 25.04.2022

Regards,

Hemant Dhivar

I Had a problem with my sony television and for which i raised a complaint to the customer care. They asked me to do some basic troubleshoot which i did over the call but that dint solve my issue so he insisted me on taking a complaint for solving the issue.
So i raised a complaint with No : 69782592. After one day a engineer called asking for the problem where i clearly explained him the red light blinks for three times and if its not serviceable or repairable no need to visit only for taking the visiting charge of Rs 254 .But he assured me any problem can be rectified but today i dint receive any call from them. so i initiated a call myself where they say sony supports only for the latest model television and for my model there is no spare available.

Its so cheap on a company which sells its brand on a costlier side to actually send engineers to just earn their salary again from customers.
If support is not available for the particular product its the duty of the customer support to inform the customer. Even a local TV mechanics dont charge for visiting they charge only for the repair charge. Very poor

श्रीमान,
मैंने नवंबर2021 में sony M3 mirrorless camra perches किया था। जिसकी कीमत 156000 रु थी जिसमे मेरे को 2 year की warranty मिली थी।
मार्च 2022 में मेरे camera के lens में कुछ प्रोब्लम हो गया जिससे मैं lens को raipur Sony service centre में बनवाने के लिए दिया।
लेकिन 2 month बाद भी service centre वाले मेरे lens को बना के नई दिए।
Service centre में call करने से कभी बोलते है दो दिन लगेगा तो कभी बोलते हैं courier में है
मैं अब तक service centre में 20 बार से ज्यादा कॉल कर चुका हूं क्योंकि मैं उस कैमरा को wedding में काम करने के लिए लिया था।
मैं इस camera के वजह से 6 wedding का advance booking ले के रखा हूं
पहला 15 अप्रैल से 18 अप्रैल
दूसरा 19 अप्रैल से 21 अप्रैल
Sony की इस प्रकार की service के वजह से मेरा पहला और दूसरा बुकिंग cancle हो गया
बाकी 4 बुकिंग भी sony के इस प्रकार की घटिया सर्विस के वजह से cancle हो जायेगा जिनका मैंने advance भी क्लाइंट से ले लिया है
मैं 2 month पहले बनवाने को ताकि मेरा lens wedding seasons तक बनकर आ जाए

Please help🙏🏼🙏🏼🙏🏼🙏🏼

Mukesh kushwaha
[protected]
Sony 24-70mm lens
sony service centre Raipur

Name - abhishek
mobile - [protected]

job sheet no - ja0409506

i have sony ht rt 3, from last days it creating distorted sound from woofer...Complained multiple plateform of sony...2 visits already done by there service centre...But they cant find any issue wiht the bass sound...Which is clearly audible by a normal person... But there super expert sound engineers cant see any issue... /

so i request to change the service centre...I got the worst experience with the service centre.

Mujhe 1 message aya sony tv ke taraf se for crew member job and mujhe btaya gya ki job description kya h mujhe crew members ko handle krna hoga dekhna hoga ki sab smoothly chal rha h ya nhi, 2500/day and payment weekly I will be asked for the card and my details were also asked, I did not give Such people trap job seekers and take money from them, this has happened to many of my friends, so I thought of taking this suction: Please take some action and stop this fraud company.

Dear Sir/Madam,

Sony Liv application has charged Rs.999/- from my Paytm account without my consent on 30 Nov 2021. I emailed the Sony Liv support team many times and they replied that they have sent me the renewal reminder on 27/11/2021 showing a screen shot of their own system whereas I did not receive any reminder message or email from their side. Also, if I have not consent
then how can they deduct from my Paytm account just because their was enough balance in the account.
Further, I unsubscribed hoping that they will refund my amount on pro-rate basis but they neither refund my money and also they immediately

I had given a complaint on 10th March stating that the TV is not working. This TV
I purchased on 29th Sep 2017 for more than 3 Lakhs Rupees. I ws told by the
service engineer the motherboard needs to be replaced. They said they will order
the part . After 2 days they called me and told that the part would cost about
13, 000/-, I said go ahead and replace the same. after 3 days they came back and
say the part is not available, and offered to replace the TV with an exchange offer
of Rs 81, 156/-.
I said I don't want this offer, I need only the part needs to replaced as my TV is
very well maintained. It's manufacturer's responsibility to make sure the spares
are made available. Hence my escalation

I bought a 55 inches tv oled tv nearly 2lakh and tv border line has been moved out the thin frame of the tv. The panel has been replaced but the problem hadn't resolved.
I Rather could've buy a lg oled which is charge nearly 50k less than sony oled, i bought sony cause I've buying sony products since 15years like tv's etc... but now sony has lose the trust.

One day suddenly our TV stopped working . When given to sony service center they Said the parts are not available with them . Is this my problem I have to ask . The they offered me a new TV on discount which was again a huge amount to pay . Just because the parts are unavailable why will I buy a new TV. I feel cheated and service center is not helpful .

Winzo Game ki ad Sony tv par achhe se bata rahe hain, but iss game me vittiya jokhim shamil hai bahut hi fast, can't understand that .
Please take action on that ad as soon as possible.
Thanks...

I having a LCD TV Model KLV32T550A Ser No 1025227, which was lying repairable since two years, reason Double image. (Photo attached) I have tried maximum to get it repaired. But failed. may be panel board not available due to old model. I am willing to bear the cost at any extent. But i want a genuine mechanic from Sony agency side.

I have purchased sony sound bar from but he has given me a demo product and received out of warranty so I want to return it and give me new model. Sales man give me old dirty model bad experience so help me

Dear sir/ madam,
I have purchase a monthly subscription for Sony liv premium for Rs.299.00 on 17.03.2022. After payment my subscription has not been activated which I have requested and activated some other Sports pack until date, I have made many complains via email, the only way to contact them, we as customer cannot talk to them by calling them over phone. After every mail, they are asking for payment details and screen shot of my account option in their app for resolution, but till date they are not able to resolve and asking the same details every day. Please find enclosed details required by them and request them to refund my subscription paid.
Regards,
George T Vaghese

I have been getting spam emails from Sony LIV despite not being subscribed to the app. I sent an official email and the called me to ask what the problem was and I still kept receiving these emails. There is an option to unsubscribe in these emails, but when you press them, the website does not work or the link that open sup, does not work. I contact with Sony network India Mumbai office to register complaint and they disconnected my phone rudely.

I had written on 17/March/2022. Engineer has not visited us till now, 2 times he took time from us and switched off his phone too. Especially we had written that we can meet only on holidays, we call many times in the call center. We have not received any support from their side, even the service centers are not picking up the phone.
service center number -- [protected]
complaint number[protected]
Engineer number -- [protected]

It is very sad that I am bringing this matter to you regarding the post sale service experience. I am extremely disappointed that Sony India is unable to provide the solution to its existing customer and due to this I am forced to incur additional cost for buying a new product. I have received an email from Sony only after raising multiple requests to the service center and service center requested Sony care to reply. Sony care is also not following the trail email and may want to avoid the real issue

I am struggling to get my product repaired and instead of providing the solution they are asking customers to incur more cost. If Sony is not having a spare part for product repair, do they always ask customers to buy a new product by incurring the cost of the product?

Request you to please look into my request below in the trail email. Expecting a positive solution to my request/issue as soon as possible. I have also raised the concern by calling customer care and below is the details:
Complain Ref no : 69156048.

Its been more than one month since I am struggling to get the resolution, I tried to send the email to service head as well but did not get any reply. no one is hearing any complaints in Sony as they have stopped dealing in television and trying to stretch the issue so that customer himself give up.

I have also write to Asia service head but did not receive any reply for TV service.

It is very sad that I am bringing this matter to you regarding the post sale service experience. I am extremely disappointed that Sony India is unable to provide the solution to its existing customer and due to this I am forced to incur additional cost for buying a new product. I have received an email from Sony only after raising multiple requests to the service center and service center requested Sony care to reply. Sony care is also not following the trail email and may want to avoid the real issue

I am struggling to get my product repaired and instead of providing the solution they are asking customers to incur more cost. If Sony is not having a spare part for product repair, do they always ask customers to buy a new product by incurring the cost of the product?

Request you to please look into my request below in the trail email. Expecting a positive solution to my request/issue as soon as possible. I have also raised the concern by calling customer care and below is the details:
Complain Ref no : 69156048.

Its been more than one month since I am struggling to get the resolution, I tried to send the email to service head as well but did not get any reply. no one is hearing any complaints in Sony as they have stopped dealing in television and trying to stretch the issue so that customer himself give up.

Image on tv screen is very blurred, not clear

Dear sir/ madam,

I purchased a monthly subscription for sony liv for ₹ 299.00 on 06.03.2022. After payment my subscription has not been activated till date, i have made complains via twitter. They contacted me through that medium. They are asking for payment details and screen shot of my account option in their app for resolution, but till date they are not able to resolve and asking the same details everytime. Please find...