Sony India Complaints & Reviews

I had given a complaint on 10th March stating that the TV is not working. This TV
I purchased on 29th Sep 2017 for more than 3 Lakhs Rupees. I ws told by the
service engineer the motherboard needs to be replaced. They said they will order
the part . After 2 days they called me and told that the part would cost about
13, 000/-, I said go ahead and replace the same. after 3 days they came back and
say the part is not available, and offered to replace the TV with an exchange offer
of Rs 81, 156/-.
I said I don't want this offer, I need only the part needs to replaced as my TV is
very well maintained. It's manufacturer's responsibility to make sure the spares
are made available. Hence my escalation

I bought a 55 inches tv oled tv nearly 2lakh and tv border line has been moved out the thin frame of the tv. The panel has been replaced but the problem hadn't resolved.
I Rather could've buy a lg oled which is charge nearly 50k less than sony oled, i bought sony cause I've buying sony products since 15years like tv's etc... but now sony has lose the trust.

One day suddenly our TV stopped working . When given to sony service center they Said the parts are not available with them . Is this my problem I have to ask . The they offered me a new TV on discount which was again a huge amount to pay . Just because the parts are unavailable why will I buy a new TV. I feel cheated and service center is not helpful .

Winzo Game ki ad Sony tv par achhe se bata rahe hain, but iss game me vittiya jokhim shamil hai bahut hi fast, can't understand that .
Please take action on that ad as soon as possible.
Thanks...

I having a LCD TV Model KLV32T550A Ser No 1025227, which was lying repairable since two years, reason Double image. (Photo attached) I have tried maximum to get it repaired. But failed. may be panel board not available due to old model. I am willing to bear the cost at any extent. But i want a genuine mechanic from Sony agency side.

I have purchased sony sound bar from but he has given me a demo product and received out of warranty so I want to return it and give me new model. Sales man give me old dirty model bad experience so help me

Dear sir/ madam,
I have purchase a monthly subscription for Sony liv premium for Rs.299.00 on 17.03.2022. After payment my subscription has not been activated which I have requested and activated some other Sports pack until date, I have made many complains via email, the only way to contact them, we as customer cannot talk to them by calling them over phone. After every mail, they are asking for payment details and screen shot of my account option in their app for resolution, but till date they are not able to resolve and asking the same details every day. Please find enclosed details required by them and request them to refund my subscription paid.
Regards,
George T Vaghese

I have been getting spam emails from Sony LIV despite not being subscribed to the app. I sent an official email and the called me to ask what the problem was and I still kept receiving these emails. There is an option to unsubscribe in these emails, but when you press them, the website does not work or the link that open sup, does not work. I contact with Sony network India Mumbai office to register complaint and they disconnected my phone rudely.

I had written on 17/March/2022. Engineer has not visited us till now, 2 times he took time from us and switched off his phone too. Especially we had written that we can meet only on holidays, we call many times in the call center. We have not received any support from their side, even the service centers are not picking up the phone.
service center number -- [protected]
complaint number[protected]
Engineer number -- [protected]

It is very sad that I am bringing this matter to you regarding the post sale service experience. I am extremely disappointed that Sony India is unable to provide the solution to its existing customer and due to this I am forced to incur additional cost for buying a new product. I have received an email from Sony only after raising multiple requests to the service center and service center requested Sony care to reply. Sony care is also not following the trail email and may want to avoid the real issue

I am struggling to get my product repaired and instead of providing the solution they are asking customers to incur more cost. If Sony is not having a spare part for product repair, do they always ask customers to buy a new product by incurring the cost of the product?

Request you to please look into my request below in the trail email. Expecting a positive solution to my request/issue as soon as possible. I have also raised the concern by calling customer care and below is the details:
Complain Ref no : 69156048.

Its been more than one month since I am struggling to get the resolution, I tried to send the email to service head as well but did not get any reply. no one is hearing any complaints in Sony as they have stopped dealing in television and trying to stretch the issue so that customer himself give up.

I have also write to Asia service head but did not receive any reply for TV service.

It is very sad that I am bringing this matter to you regarding the post sale service experience. I am extremely disappointed that Sony India is unable to provide the solution to its existing customer and due to this I am forced to incur additional cost for buying a new product. I have received an email from Sony only after raising multiple requests to the service center and service center requested Sony care to reply. Sony care is also not following the trail email and may want to avoid the real issue

I am struggling to get my product repaired and instead of providing the solution they are asking customers to incur more cost. If Sony is not having a spare part for product repair, do they always ask customers to buy a new product by incurring the cost of the product?

Request you to please look into my request below in the trail email. Expecting a positive solution to my request/issue as soon as possible. I have also raised the concern by calling customer care and below is the details:
Complain Ref no : 69156048.

Its been more than one month since I am struggling to get the resolution, I tried to send the email to service head as well but did not get any reply. no one is hearing any complaints in Sony as they have stopped dealing in television and trying to stretch the issue so that customer himself give up.

Image on tv screen is very blurred, not clear

Dear sir/ madam,

I purchased a monthly subscription for sony liv for ₹ 299.00 on 06.03.2022. After payment my subscription has not been activated till date, i have made complains via twitter. They contacted me through that medium. They are asking for payment details and screen shot of my account option in their app for resolution, but till date they are not able to resolve and asking the same details everytime. Please find...

Dear Sir,
Sony Show Room Anna Nagar Chennai, confirmed me cost of TV Rs 235000 and requested to pay Rs 5100 and balance Rs 229900 as finance.But Bajaj Finance have put Rs 234000 has finance and charged me.
When i have gone back with the show room and asked for the balance fraud amount charged with me they are not responsibly answering me on the same.
Name of the executive:Mahesh from Anna Nagar Branch.

Never expected such a worst behaviour and Fraud way of collecting money from customers without informing the breakup.
Need to undergo severe action on such showrooms

Sir/madam, my sony tv suddenly stopped working and no sign of power light and
didn't switchon. On 31st january 2022 i lodged a complaint and my complaint
number was 68991662 had no response from any service people. So i had to
show it to local technician and he was unable to solve the issue. I again launched
a complaint for sony service on 7 feb 2022 and my complaint number is
69073194. Then the technician had attended the tv and said motherboard and
power supply board has problems, i agreed and service man said i need to pay
13676 to universal electronics khammam town, telangana. I paid them through
phonepe as they sent me qr code. I immediately sent without any questions. They
included 2 board charges, labour charges, transport charges and gst. As the
board is arranged after 2 weeks the board was sent wrong. Again they took 2
weeks to arrange it. On 28 feb i got 2 boards and technician installed 2 boards
and neither was working and new problem has arised as the tv power light blinks
3 times in red colour. The technician for the tv has no clue how to repair. He has
no knowledge how to solve the problem, and I don't understand how the sony kept
him as technician, and he got no support online from their company too. The
universal electronics has put new word that their technician has no clue on the
problem and it can be solved only through transferring tv to khammam town which
is 120km from my place. Or they are telling me to carry it for them. Again they are
charging me for the transport. I already lost my patience and money on the tv.
And I don't have hope, trust, time and money to spend as the sony is looting
people by any manner. So i told them to cancel my service and pay me back my
money. They are avoiding each and everyday by telling silly reasons and even
called the customer care of sony and no response from them. Everyday i have to
call for my money since 4 days, and they are giving some reasons and avoiding to
pay me money. As i am facing mental tension because of this type of sony
service

While on Voice calls, the side from other side stops intermittently.
The issue was reproduced in Sony Service Center and Sony is just closing the eyes and don't want to fix as the product is in warranty

Not getting off

Hello Sir,

My name is Ankit and i have purchased a ps5 digital console from an online store PLAYSTATION INDIA which came out to be a true copy of sony official site. The site details are as follows : playstationindia.in.

Just want to report that this is a scam site and they are making fraud by pretending to be sony's official dealer and taking advantage of playstation restock sale by trying to con people by providing wrong stock information.

I tried to purchase the product from this site which came out to be scam site and i lost my money which was 39.900/- inr. I have also launched a cyber police complaint against this site.

Request you to please consider this matter as a potential risk to Sony customers and take necessary action.

Cyber Complain reference No. [protected]

Thanks & Regards,
Ankit Patole
+91 [protected]

TV remote getting hanged not functioning at all

I had purchased the TV in the subject few years ago and now its display is damaged. When enquired with Sony, they said display is not available any more. Pathetic to see that Sony is not providing spares for their customers. No one wants to buy a new TV just because Sony stopped making those products. Hope Sony will address my issue. Or at least they can setup buying back the damaged TV's and helping other customers at reasonable prices.