Sony India Complaints & Reviews

Our tv stopped working last week. I called Jaypee electronics authorised dealer Vaishali. they told us that they would file a complain to sony and get our tv repaired and today they sent there electrician with the part which was damaged and told us that the part was issued from sony. The box in which the part came in was opened and the serial number on the part was different from the serial number on the box. They said that the box was opened because they had to sign the part and for different serial number they said that it is usually like this only. I was not satisfied with their answers so i asked for the bill of the part, for this they denied to show me the bill of the part. I did not allowed him to change the part because i was conserned that the part was not from sony and was a duplicate. I have video proof of their presence in my house and photos of the part they were gonna install in my tv. Now i want an authorised sony electrician to check my tv and i want correct part of the tv and not a duplicate. coustmer care sony india is not giving right information.

I've purchased last 04.11.2021 the product of Sony wireless headphone (waterproof) model:
WI-SP510 serial no:[protected] year warranty).
But, that product buttons rubber are bloated and buttons peeling after 8 months. So I'm contacted to Sony Authorised Service Centre (CITY ELECTRONICS PVT.LTD, Dindigul, Tamilnadu).
But they are say's, warranty not affect for this kind of problems and warranty affects inside parts and sound problems only. And they are not taken any complaints.

My doubts is, this kind of problem is upcoming, then why & how you say this product is waterproof?
So please solve this my problem.

I paid 1.55 lac & purchased SONY OLED TV from Reliance Electronic Shop, Rajarajeshwari nagar, Bengaluru. Same day i noticed there is a defect in the screen and reported to Reliance & Sony Call Centre. Afterwards sent Technician twice to home but decision is still pending. I have lost my time for all these communications, it is creating mental agony & disturbing my peace. I strongly demand replacement of the unit with defect free or refund my entire money with interest along with compensation.
Name: Mohan
Ph: [protected]

I bought an OLED TV 2 years ago, within a year it had defective pixels, due to covid-19 i couldnt get any help, i tried reaching them in everyway, now it has gotten worse, because TV is out of warranty i am being charged even though they said there will be additional warranty on panel.

Hello Sony India this is my complaint No. 71943578 my tv panel is broken by mistake after complaining your engineer visited on Monday and informed that we have to replace it by new tv panel by giving 27k,

He took the visiting charges and left saying he will rrevert by evening and Confirm if the panel is available to change if the panel is not in production or stock he will send us an offer for a new tv

Since the last 4 days we are Following with your service center and engineer but we are not getting proper answers and felt like cheated after looking at poor customer service Kindly inform your service team to resolve the complaint at earliest

Your defective set KD-49X7002E IN5 will be collected by Sony India for an environment friendly disposal, as a part of this exchange offer. The new product comes with 1-year standard warranty on complete product which is also extendable to two more years by paying additional amount. We would also like to inform you that the exchange offer given to you is a service solution. Special promotional offers are not included in this exchange offer. This has been communicated to you by our service centre.

We would request you to approve the above offer and kindly let us know your decision on or before 04-Oct-2022, as we shall keep this offer open till then.
We regret that we are unable to comply with your request to service the product. We solicit your kind understanding in this regard.

Thanking you and assuring you our best services always.

With regards,
Swapnali Thakur,
Customer Support Team – Regional Office Mumbai
This delivered by the company but I don't want to this offer I want Only new led panal change my defective panel otherwise 50% exchange offer

Request id: 71606796 and 71814015
I am Purchase TV on 02/09/2022, the next of the TV installation every day I am facing an issue with TV.
Issue 1.TV will automatically restart (in a day 5-6 times).
2. Sometimes i am not getting sound(after switch off and on the TV then only i will get sound).
1st time i raise comlpaint, they(Sony service center) said the issue with setup box and they closed ticket but this issue is not with setup box. When i am watching You Tube/watching in pendrive also this issue is happening.
2nd time I raise a complaint and they changed the setup box connection from HDMI to VGA but still the issue is not resolved.
i am shared video proofs(attached in google drive) also but they are not accepting that and they saing this is not a valid video. i don't know why they are not accepting this(your not giving this TV for free)
Google drive link-https://drive.google.com/drive/folders/1eMfjPEk6Uz7e1UXtVRBfBkLVM2E4ilUb?us...⇄
Nobody is replaying or taking the issue as seriously, excelated mail 3days back but nobody responding

Issue with mic. And buttons of sony wi c310

Dear Sir,

We purchased the best TV in the market SONY BRAVIA 55 INCH. we were absolutely delighted it worked very well. Cost was huge around 75, 000 INR.

After two years of running there has come dark patches at bottom. service engineer will have to change the display unit for 30, 000 INR. We are devasted we cannot afford as we bought before on loan and we wanted to run our lifetime as we bought SONY. We never thought it will break like this.

we ran panasonic for 10 years which was boought at 5000. It ia amount to cheating and if we don`t get justice by this online complain then nopthing is possible.

Hi Sony Team,

It was a pathetic experience after repairing my Tv display pannel by paying more than 25K however from the 1st day itself display was dull and low sharpness, brightness etc. Same was intimated to service engineer after the repair itself, but they didnt accept.
Next raised a complain again by calling sony customer care service engineer visited after repeated followup, he updated the software and told nothing wrong. As a customer we have observed the difference from 1st day itself but it was sad that sony service guys were unable to find the that or they have done it purposefully...But we all were sure display was not like how it was before the repair.
Now with in a week display is having lines in it...1st time i am experiencing such worst service from sony, part which was fixed after paying such a huge amount and having problem with in a week clearly shows the reliability of sony and part might be a refurbished one.Sony a premium MNC consumer electronic brand is having this type of non complient service is not at all accepted as we customers are breing paid premium price for sony brand.
I want sony to take immediate action and replace the part with a original one as soon as possible, how it used to be.
Awaiting earliest revert from your end.

Complain against SONY INDIA and their Authorised Sevice center( N.R.I Electronics, 94, GT Road, Choudhary More, Ghazibad (U.P) -201001
Sevice center -CONTACT NO[protected] & 4296677) & whatsup recieved through mobile number- [protected]

Customer contact number-[protected]

Issue TV taken for repair vide Service request ID 70400754 ON 28.06.2022 is still not repaired and not returned after lapse of three month by their authorised service center N.R.I Electronics, Ghaziabad .
(i) 27.06.2022- Called customer care for Sony BRAVIA TV regarding TV not working and Sony India assigned service request ID 70400754 through their authorize Service Center ( N.R.I Electronics, GHAZIABAD )
(ii)28.06.2022- TV collected by SONY authorized service center (N.R.I Electronics, Ghaziabad for repair /service of PANEL Problem & WIFI not connection issue.
(iii) 29.06.2022 to 20.07.2022- The Service Center assigned Job no - JA0815450 .
In between Customer care Representative of NRI Electronics continually called us till 20.07.2022, they are on job and will make your TV in condition.
(iv) 21.07.2022 - After a continual reminder on 21.07.2022, the service centre told us we are unable to repair and with a marginal discount of 2 to 3 % we will provide a new TV as per your choice. The so-called representative whatus up a copy of the cancelled cheque on our registered mobile no [protected] and advised to deposit the money for the supply of New TV.
As the TV was available much cheaper online with an additional discount on a credit card, we denied their proposal and asked to repair the TV.
(v)22.07.2022 to 25.08.2022- Again the so-called service center lapsed more than a month for repair and finally on 25.08.2022 told we will not be able repair your TV and again advised to buy a TV from the service center.
In response, we advised the service center to return my TV in the same condition.
(vi)29.08.2022- The service centre attempted to return my TV on 29.08.2022, but the TV was not in condition even after connecting with the power plug TV was not on. I have a big doubt the original parts of the TV have been either replaced or taken out. Accordingly, I denied to take the TV and the service center assured us we will return your TV in the same condition and TV will on after inserting the power plug.
(vii)11.09.2022- As the service center is not returned our TV again after lapse of almost 12 days we approached to call Sony iNDIA with request ID no. 71532600.

(viii) 19.09.2022- Aaginst the Service request ID No.71532600 Sony Customer advise that your service request assigned to N.R.I electronics

(ix) 22.09.2022- The Sevice center assured to return the T V on 22.09.2022 . Again another one week lapsed the sevice center is not returning our TV.
Due to the alleged conduct of not returning my TV since 28.06.2022( a lapse of almost 90 days) by the service center, we are mentally harassed and suffering a lot chasing since the month of July-2022.

Issue :-TV taken for repair vide Service request ID 70400754 ON 28.06.2022 is still not repaired and not returned after lapse of three month by their authorised service center N.R.I Electronics, Ghaziabad .
(i) 27.06.2022- Called customer care for Sony BRAVIA TV regarding TV not working and Sony India assigned service request ID 70400754 through their authorize Service Center ( N.R.I Electronics, GHAZIABAD )
(ii)28.06.2022- TV collected by SONY authorized service center (N.R.I Electronics, Ghaziabad for repair /service of PANEL Problem & WIFI not connection issue.
(iii) 29.06.2022 to 20.07.2022- The Service Center assigned Job no - JA0815450 .
In between Customer care Representative of NRI Electronics continually called us till 20.07.2022, they are on job and will make your TV in condition.
(iv) 21.07.2022 - After a continual reminder on 21.07.2022, the service centre told us we are unable to repair and with a marginal discount of 2 to 3 % we will provide a new TV as per your choice. The so-called representative whatus up a copy of the cancelled cheque on our registered mobile no [protected] and advised to deposit the money for the supply of New TV.
As the TV was available much cheaper online with an additional discount on a credit card, we denied their proposal and asked to repair the TV.
(v)22.07.2022 to 25.08.2022- Again the so-called service center lapsed more than a month for repair and finally on 25.08.2022 told we will not be able repair your TV and again advised to buy a TV from the service center.
In response, we advised the service center to return my TV in the same condition.
(vi)29.08.2022- The service centre attempted to return my TV on 29.08.2022, but the TV was not in condition even after connecting with the power plug TV was not on. I have a big doubt the original parts of the TV have been either replaced or taken out. Accordingly, I denied to take the TV and the service center assured us we will return your TV in the same condition and TV will on after inserting the power plug.
(vii)11.09.2022- As the service center is not returned our TV again after lapse of almost 12 days we approached to call Sony iNDIA with request ID no. 71532600.

(viii) 19.09.2022- Aaginst the Service request ID No.71532600 Sony Customer advise that your service request assigned to N.R.I electronics

(ix) 22.09.2022- The Sevice center assured to return the T V on 22.09.2022 . Again another one week lapsed the sevice center is not returning our TV.
Due to the alleged conduct of not returning my TV since 28.06.2022( a lapse of almost 90 days) by the service center, we are mentally harassed and suffering a lot chasing since the month of July-2022.

Enclosure - Sevice job sheet and not accepted delivery Job Sheet

Sir/Madam

I, Rohit Gujral, purchased 55 in Sony Bravia Smart TV model no. KD- 55X7002G sr no. 8023423 on 04-07-20. I updated the Sony app recently and started facing black line issue on my screen. The width of the line is increasing with each passing day. The service person said that the screen is damaged and told me a Rs.30, 000 expenditure.

My complaint is that, if, within two years of purchase a branded TV is asking for such humongous expenditure then it’s really a bad quality experience from the Sony .

I request you to look into the matter and solve the problem at the earliest.
Rohit Gujral
[protected]

Please play the serials in a timely manner. You are giving time for the crime Petrol starting at 11:00 pm. Please start on time after 11:15 pm otherwise I will be forced to leave this channel. Thank you.

It have been more than 8 hours but the installation is not yet done I m very upset with the installation

Request ID 71236519

Problem - In my TV remote, 1 button (OK/Select) was not working so I raised the complain

Solution - Shubham Nivekar, as he gave his name, visited us when I was not at home. He took sanitizer and cleaned it. Now not a single button is working. I get multiple calls to buy new remote. This looks like a SCHEME by the SONY service center.

Warranty - I got 3 versions from SONY
a. Remote is not covered under warranty
b. After asking when I bought (around 10 months back), warranty is only for 6 months for remote
c. Remote is covered for 1 year.

So at least 2 of them are lying. You fire those who misguide the customer if you want to maintain your reputation

Cause given liquid damage. See who did liquid damage by using sanitizer

If you don't replace my remote, I will go to consumer court for breach of sales contract.

I have subscribed SonyLiv for Rs 699 which is going to end today. But last sunday, I got mesg that my subscription has ended. So I renewed it with Rs 999 . But again I have got msg that
" Dear Customer, your SONYLIV e-mandate SihUBLD vU3U6wpl80 payment for Rs. 699.00 is due on 13/09/2022 and will be processed through SBI Debit card ending 0520"
If I have taken subscription of Rs 999 in advance, how mony can be autodebited ? Please cancell autodebit

We are surprised to hear that when KDL-40EX 650 stopped working with blinking red light, call service technician & he said motherboard to be replaced. Sony doesn't manufacture parts of TVs older than 6 years. So original motherboard not possible. He suggested for exchange. Our TV was purchased for 65000 & now again spending 60-70000 is not possible for everybody. Duplicate motherboard are chineese & all wiring needs to be changed & no warranty. This wasn't expected from Sony company indirectly complelling customers to by new & increase the sales.

I need sony orginal motherboard of model KDL -40EX 650 at the reasonable price as we are retired senior citizen.

Madhavi Shenai
[protected]

The speakers of Sony Bravia TV is not working properly getting distorted sound and sound is not clear at all. Kindly help me out with this issue as soon as possible.

Was getting message for software update. After I pressed for the software update, the TV is not working. Also the intensity of red color had reduced in half of the TV screen

Dear concerned,
This is regarding the captioned subject, I have purchased the this television Bravia (model no-KD_43x7500F) as loyal sony customer but very disappointed with regard to its performance.
Its has given me technical issues ever since its been bought. In its 1st year itself mother board was got faulty and was changed though i requested for change of Tv itself.

I have taken the extended warranty also bearing card no[protected], Same mother board got faulty again in this period and was changed again
Now again the in 4th year i am facing the same problem,
I am very intrigued and equally disappointed with performance and the response of the technical team, They have only one expression helplesness and practically nothing else.

I would like to draw your attention on such serious qulaity issue which is not getting addressed and causing me lot of harrasment, mental trauma and financial drain

Thanks

Dinesh Dang