Sony India Complaints & Reviews

Sir I have new LED TV 55ins pouches in Tindivanam Sathya showroom in 15 aug 2023 BUT INSULASION TEAM 19 AUG 23 COME TO MY HOME
SERVICE PRASEN IS INSULASION not free only pay insulation only pay 2500 told me i tell that person free insulation told shroom but that person fit the tv and Remus all part and pack the tv i speech but not answer for me
so please return that tv refund my payment i very sad Sony tv very poor service your product

my cell number: [protected]

I have brought the sony television from Bajaj electronics store in 2017 RS 90, 000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped by company and requested for exchange. I agreed for exchange but they are giving rs 7, 000 exchange value for my old television which costs around 1 lakh. This is rediculous and it is a Fraud. I sent so emails to sony head office still there was no response from them.
Need help in resolving the issue.

I have brought the sony television from Bajaj electronics store in 2017 RS 90, 000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped by company and requested for exchange. I agreed for exchange but they are giving rs 7, 000 exchange value for my old television which costs around 1 lakh. This is rediculous and it is a Fraud. I sent so emails to sony head office still there was no response from them.
Need help in resolving the issue. [protected]

Sony Corporation India,

I am writing to express my dissatisfaction with the service I received for my Sony 1000 XM 4. The product was defective right from the factory purchase and I visited the service center within the warranty period. However, all they did was had software update. The problem still persisted and they denied giving a replacement
pathetic customer service from Maharashtra

The issue I have been experiencing is with the battery, where the left earbud was draining to 0% in just 30 minutes, while the right earbud was draining to 0% in 1.5 hours.
Same goes for charging case then onwards I have been toss around like a ball from here and there

Recently shifted to Hyderabad and submitted the same.. pls look into ongoing jobsheet to assist me better

As a resolution, I would like to request a new replacement for the same product. I would appreciate it if you could look into this matter and provide me with a resolution at the earliest

Sony Corporation India,

I am writing to express my dissatisfaction with the service I received for my Sony 1000 XM 4. The product was defective right from the factory purchase and I visited the service center within the warranty period. However, all they did was had software update. The problem still persisted and they denied giving a replacement

The issue I have been experiencing is with the battery, where the left earbud was draining to 0% in just 30 minutes, while the right earbud was draining to 0% in 1.5 hours.
Same goes for charging case then onwards I have been toss around like a ball from here and there

pathetic customer service

As a resolution, I would like to request a new replacement for the same product. I would appreciate it if you could look into this matter and provide me with a resolution at the earliest

I purchased Sony LED HD-55X80K on 15 Jun 22. The TV is dead now for the lat 5 days. Its not starting. It embarrases and humiliates.

case number 75944626

Today, it started but setting option does not work at all.

Such world class brand deteriorates its fame and name.

I want the tv to start immediately.

Kindly help or I will be left no option except consumer court.

Dear Sony Team,

I am Mohammad Shawaiz from Uttar Pradesh. My city's name is Moradabad, and my city's Pin Code is 244001. I bought WF-1000XM4 earbuds on 28th June 2022 from Amazon.

My right earbud battery lasts only 30 minutes, while the left earbud battery lasts around 2 hours after updating the firmware. I have seen on many forums that most of the users of WF-1000XM4 are facing this battery drain issue after...

Hello, I have raised this complain on 16th July, no response can some one look into this and fix the issue.

Pls send some professional person who can visit and check the product, pls do not sent arrogant and unprofessional people.

hope I am clear.

BR..
RAJ
[protected]

I had purchased Sony Bravia Led TV KDL - 43W950D in 2016 paying 78, 000. Within 5 years, the TV would not start, and I had to replace some parts 2K This week, we are facing a new issue with display, and I am told that the .TCon board has to be replace, which I think will cost me another 9K (including taxes), based on initial estimate given. Feel so cheated to spend more than 25% of the TV cost in less than 5 years. I feel this model itself is faulty. Do not recommend anyone to buy these costly, useless Bravia TV's and go for cheaper models from MI. Seems to me that Sony is cheating customers with low quality, costly products.

We have purchased 43 inch TV at Vijay Digital 2nd line Arundelpet Guntur on 23-Dec-2021.
Recently we have been observing a 1-1/2 inch pink band at the bottom of the TV since 2 weeks.
Immediately we contacted Sony Service Engineer in Sony Service Centre, Arundelpet, Guntur - 522 002, who visited my house and charged Rs.200 for sending message for requisition of the board.
He said that the service charges would be Rs.3000 - Rs.4000 inclusive of transportation, as the period is within 2 years and again he said that the price will not be charged for the board.
We request you to advise us regarding the genuity of the statements.
-- K Ranganadhacharyulu Mobile:[protected],[protected]

Respected sir

my reference no:75577726/75687948
it's been more than 10days gone after escalating neither no response sony india nor sony service centre pondhicherry.

Since i had bought an sony oled 55inch a80j tv from sathya agencies, i had an issue of image retention in tv since bought for that i made an complaint in sony also.
They had visited and done the panel refresh two times and then...

Unfortunately we are receiving very little information regarding the replacement or service of the television.

while you have acknowledged this is a product failure and we have now reason to believe we are offered a new model as number o[censored]nits of this model
have undergone a similar product failure.
this is completely in contrast with what the company SONY stands for and even though the television is out of warranty it is clearly a defective model which is the reason for such early failure.

furthermore even after being coerced into paying for the replacement I am shocked as per your mail earlier you are norw forcing me the customer to avail the EWC cost which was not agreed upon. this will clearly benefit your service center and as per a call by your employee this is not mandatory yet you insist on taking this up for your own centers advantage.

In light of this event we will now go ahead with legal proceedings against SONY company and your service center and will gather all information on the many defective products sold under this model. You have admitted product failure and your technician has also informed us this is recccuring defect.

this will taken up in all channels of communication and necessary court of law.

I have done payment but it is showing that i hvnt successfully paid and company will give refund soon.so till when I will receive my refund?

I have requested to cancel the subscription at the end of the period
and not to extend it further. However, you have auto debited My Card
and extended the subscription. I have not used it so far. Please arrange to refund
Paul Abraham

*complaint regarding #SONY MAX*----Everyday same movies come, wether series of bahubali or the series of KGF, why you show same movies again and again this is why Sony Max trp has fallen down . Whenever we go to Sony Max bahubali or KGF comes . Please bring other movies also. So disgusting, not expected from Sony. Seriously . Please remove bahubali and KGF from the channel . Wee want to see other movies also . Show other movies also, if you...

I am writing to express my deep dissatisfaction and concern regarding the three Sony TVs, model KLV43W773E, that I purchased from your company on 16/6/2018. It is extremely disheartening to note that, after a mere five years o[censored]sage, all three televisions have experienced the same critical issue. The Sony logo continuously blinks, and the TVs refuse to turn on, eventually resulting in a red light blinking six times.

While I could understand such a problem occurring in a single unit due to normal wear and tear, it is absolutely unacceptable that all three TVs have been affected by this identical malfunction. I took the initiative to contact authorized Sony technicians to have the issue resolved, but to my dismay, within a mere two days of their supposed repair, all three TVs crashed again, exhibiting the exact same problem.

I cannot help but question the quality and reliability of the products I purchased from your company. It seems inconceivable that three high-priced Sony TVs, for which I paid a total of 1.5 lakhs, would simultaneously experience such a significant defect. This situation leads me to wonder if there was a faulty batch of these TVs that were sold to customers without proper quality control measures in place.

I kindly request that you take immediate action to rectify this matter. A suitable solution must be provided to resolve the issue with the three defective TVs, as I cannot accept a mere 3, 000 rupees as scrap value for such an exorbitant investment.

I trust that you will address this matter with the utmost urgency and provide a satisfactory resolution. I eagerly await your prompt response to ensure that my faith in your company's products and customer service is restored.

Please fix the timing of naruto at 9 pm again

Hallo Haripriya,
As we sent our second mail on 1st June 2023, regarding the delivery of the Tv on 27.05.2023 and we paid a service fee of Rs. 2, 571- and the same time we returned the TV to the Service Center and we explained the problems in the TV.
On 7th June 2023 again, I sent a mail to know the current Status of my TV.
We received your response mail on 10th June 2023
As per the response mail consist a statement assuming that the service center persuade us to take the TV on various occasions but I strongly object your statement that we followed your service center to know the updates of the TV, but we didn’t get any response such as phone call or emails. So if you defend your statement is true then kindly attached your following proof. So at last this case as completed one Month of following your service, Finally I am ending my conversation saying that we are not satisfied with your service any more and we will not take our tv back and we want replacement.
Regards
M.JOY KRISHNAMURTHY

I have canceled my subscription on the last day of expiry. But by the time the auto-debit of the subscription for the next six months has already taken place through my Citibank card. Please arrange to refund this amount of Rs699 as the cancellation of the subscription has already been confirmed by you

Mobile No [protected]

Referring to my request ID[protected] my TV was taken for repair since 1 week. I am trying to reach to the service engineer Mr. Ramkumar ([protected]) - but he has been avoiding my calls and absconding. He only sends SMS that he will call back - but he would never return my calls. I am struggling since last 2 days to reach to him to know status of my TV delivery which he promised today.

Is he really your service engineer, because he is spoiling reputation of Sony with his unprofessional approach. Can someone from Sony India responsibly revert on status of my TV and if I can get the TV delivered atleast tomorrow. This is urgent.