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Sony India Complaints & Reviews

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Last updated Mar 25, 2024
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Sony India reviews & complaints page 12

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V
Vamshikrishna dr
from Narayanpet, Andhra Pradesh
Jan 14, 2022
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Not providing the service

I bought a new sony 55 inch 4k HDR Android TV 80 J model 2 days back and the technician has not yet come to install the tv, it's so disappointing, even the service is not good, they are not picking up the calls only, Too bad, didn't expect this from such a reputed company !!! KINDLY RESOLVE THE PROBLEM ASAP !!!...
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W
winwithneeraj
from New Delhi, Delhi
Jan 10, 2022
Jan 21, 2022
This thread was updated on Jan 21, 2022
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Cheating and Harassment

Address:2/504 eastend apartments,mayur vihar extn. PH -1 DELHI 110096

Our long pending complaint is not addressed and we are harassed for accepting an offer for exchange for a costly TV to a cheaper one and that too after we pay almost the same amount for the exchange offer which is close to market rate, all this is for a brand we trusted and have till date spent 92K in a TV which was twice repaired for which we have paid once 62 for purchase and then 21K for exchange and then 9K for repairs and now they are...
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V
Vijyeta Gurjar
Jan 7, 2022
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Cant Log In

Dear Support Team Member,
So today, my SonyLiv account randomly stopped working. We have SonyLiv included in our plan of Jio Fiber, so now, me and my family can't access our favorite tv shows. It shows generic error and we cant log in via our TV too, so please help me....
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R
Rohansurolia
Jan 5, 2022
Jan 8, 2022
This thread was updated on Jan 8, 2022
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Unable to access 1 year membership account

Website:www.sonyliv.com

I have paid INR999 to SonyLIV for one year premium subscription on 27th Nov'2021. Post which i got access and I have used my premium account comfortably till mid December.

Around 20 to 25th December, i noticed i got log out from my account and when i tried log in again as a premium member, the app responded as i am not a premium customer and hence i need to recharge or pay for full year subscription.

After the...
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R
Raghavi Thangaraj
from Coimbatore, Tamil Nadu
Dec 31, 2021
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I have subscribed money deducted but subscription not working

Address:Sony liv
Website:www.sonyliv.com

The money is deducted but the subscription is not working...
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K
Kajalshalu
from Kurukshetra, Haryana
Dec 30, 2021
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Poor service ( KARNAL HARYANA )

Address:House No.938 , Sector 7 , Urban Estate, Kurukshetra -136118

My complaint regarding my SONY TV generated on dated 28th December 2021. Picture is not coming.

Now 2nd working day is going on, still no body visit to check my SONY TV issue....
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R
rishabhjha91
from Bengaluru, Karnataka
Dec 29, 2021
Dec 29, 2021
This thread was updated on Dec 29, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deducted subscription amount Rs 999 as renewal fee without Consent

Hi,
I was not informed that my LazyPay account will be automatically deducted for Rs 999 on[protected] for renewal of 1 year subscription of Sony Liv.

The amount got deducted on its own.
I was about to use my coupon for renewal of my subscription.

When I wrote a mail to SonyLiv customer support [protected]@sonyliv.com, they said I was informed earlier which never happened. Then they wrote another...
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K
Kajalshalu
from Kurukshetra, Haryana
Dec 28, 2021
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Regarding Panel Issue

Address:938,SECTOR 7, URBAN ESTATE, KURUKSHETRA,136118

I had purchased BRAVIA LED 43 Inch ( KLV-43W772E Sr. No.[protected] on dated 04th December 2017.

We had spend more than RS. 15, 000.00 to 20, 000.00 at the time of purchasing in comprising of another companies brand like Samsung & LG etc. It's a big money for middle class person. Only reason for purchasing Sony is due to his performance and branding name . We are thinking at the time of purchasing SONY TV, we are not facing...
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R
rbhardwajrb
Dec 23, 2021
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Money auto deducted Rs 3890

Money deducted without any intimation. I could not track for what purpose you deducted the amount Rs 3890. Please refund...
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R
RanjiniRa
from Chennai, Tamil Nadu
Dec 20, 2021
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Sony 48" TV

We have purchased a Sony 48" Tv during Nov 2015. The same went not working during Nov last week and we had filed a complaint with Sony customer care. The response was very poor and after multiple follow ups they are suggesting us to proceed purchasing another Sony TV of Higher cost which cannot be afforded from a customer in this pandemic situation....
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V
vargheserini
from Thane, Maharashtra
Dec 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Visiting Charges (Request for a refund) (Rs.200)

Hello Team,

I had requested for home repair service for my Sony blu-ray, the technician had come yesterday (17 december 2021) but the technician saw the product and told me to take it to the service centre directly. He told me to give him 200 rs (visiting charge), and I gave the money to him even though he didnt even diagnose the problem. I would like to request for a refund of the 200 rupees as the technician just pressed...
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S
Sahana Rao H
Dec 18, 2021
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Worst service

My requirement is to get my Sony TV reinstalled.
I called several numbers that are provided by Sony under authorised service number and installation number. But none of them are able to guide me. Instead they speak very rudely in whatever language they know.

I am a big fan of Sony and all my appliances are Sony. In fact I have always suggested all my friends and family members to always go for Sony appliances wherever...
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K
karthik s
from Bengaluru, Karnataka
Dec 14, 2021
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Thumbnails not loading

Thumbnails are not loading for Disney hotstar and Zee 5 apps in latest software update for the model KDL 49W800G....
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P
Pavankum1811
from Kadiri, Andhra Pradesh
Dec 14, 2021
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Sony Bravia black screen with clear audio

Address:Kadiri- 515591 Anantapur district, Andhra pradesh

Hi sony India,

My sony bravia 48 inch LED tv displaying black screen with clear audio, video not visible,
Hereby requesting to arrange a technician to check and resolve it.

Thanks

Contact number:[protected]
City: Kadiri- 515591
Anantapur district,
Andhra Pradesh...
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A
Audrey Jayaraj
Dec 13, 2021
Dec 22, 2021
This thread was updated on Dec 22, 2021
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Accessories - TV stand

Address:6-2-94&95,FLAT 102 VINAYAKA'S MB'S DE ROYALE APT

We purchased Sony LED TV Model No. KD 55X7002G, Ser No. 8024847, in September 2020. As we did not have a proper TV stand/cabinet, we got it wall mounted then. But recently we purchased a TV cabinet and wanted to have it on that with the two legs but to our disappointment and horror, found that many parts were not provided in the box, which was opened then. Called the local Sony representative who installed the TV but he too was of no help....
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M
Maheeemandapati
from Chennai, Tamil Nadu
Dec 10, 2021
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Not getting charged whch-500

Address:Rajahmundry, AVA raod, bhavya appts, ft:501

It's not getting charged, from one month I've been roaming over a lot of service centers but no one is helping over my headphones, while buying they said Sony is a reputed international company bla bla bla but in here when I've got a problem no one is in here. This is so shame o[censored] doing like this to your trusted customers. I'm totally fed with you sony brand...
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P
Poonam@1981
Dec 7, 2021
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Complain

Address:M 904 , Palm Drive, Sector-66, Gurgaon

Sir
I had purchased SONY TV Modal No KDL-46W950A which mother board is not working and SONY is denied to repair. I have purchased so expensive SONY TV and i have purchased so many sony appliance as i am fond
of sony product. Please advice what should a person do if SONY is not repairing my TV as spare is not available with SONY and also not offering good exchange offer.

Regards
POONAM SHARMA
Mob...
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O
Om1483
from PUNE, Maharashtra
Dec 7, 2021
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Wrong item delivered

Address:HQ RECRUITING ZONE, PUNE, Near new poona club and command CSD

Order #H06-12-NP1433, earbuds and wireless earphones demanded but wireless headphone delivered which is very poor quality. Please collect the item at the earliest....
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S
sdasss
from Kolkata, West Bengal
Dec 7, 2021
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Sound System HT-RT3 malfunction

Address:Kolkata

One Sony Sound System was purchased on[protected]. but is provide some humaring sound after rning 2 to 3 hours. the was complain 68231947 & 68264651 dated[protected]. but did not get any posative response from service center at kolkata....
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K
KSita
Dec 5, 2021
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Sony Bravia Display problem

From
Mr K V H Rao, Goa, India
Date —5th Dec 21
To MD/CEO
Sony India
Sir
I had purchased Sony Bravia48” LED model KDL-48W700C TV in December 2015 .Two days back suddenly it went blank with no visible picture .We contacted Sony service centre and complained with ID 68372419.The visiting technician says the display has gone and the service centre says they have stopped manufacturing the parts .It...
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