Sony India Complaints & Reviews

Iam playing Sony liv games like cricket battle from 2 January to 9 January they have not credited money and no response is giving for my mail and they are crediting money from 9th January and from 6 days they are not crediting my winning amounts I cricket battle 25, 25, 15, 25, 15, 25, 25=155 is not crediting and from 6 days also please solve the issue thank you.

Have purchased above tv from Croma New Link Road Andheri west outlet on[protected] just 2 months old currentlty under brand warranty.
Have experienced internal damage on panel without any single minor scratch on outside panel.
Internal damage is only visible once TV is on.
Sony Service Center Technician has declared as physical damage but not in position to explain the cause for same as surprise to see not a single scratch on outside panel and asking for INR 40000 for repair cost by giving upfront discount of 20%.
My family is not accessing the TV since last 25 days and no upfront communication is received from sony authorized service center.
Croma is also trying to get the justification for damage but sony service center is declining same.
Request for immediate replacement of TV set..
My registered mobile no. with croma [protected]

My headphones Wh 1000-xm3 started making troubles earlier for its immediate turning off while using .Then I take my headphone to my closest service center they take my headphone and check it after a day I called them they say my product doesn't have any issue.
However, after taking back to my home same problem arises. I take that to service center 2-3 times they always give me the same answer that after charging they are working perfectly...

In the show shark tank there are many advertisements in between the show as compared to other shows.

On 17th January 2022, addressed to us, regarding your Sony BRAVIA TV, model no. KDL-50W950D and serial no. 8505590, purchased in November 2016.
Register complaint # 68778509
Job Reference # JA0066153

Instead of solving problem SONY team is forcing me to buy new TV and telling they don't have spare parts available, so please buy new TV we will give you special price. Which is completely unethical and unprofessional.

I really disappointed by seeing such reply form SONY TV. Please support in providing repairing service/

I want to exchange my 22inc led tv

I have Sony TV model : KDL-46W950A.

The TV Stopped working with 4 red lights. Raised a complain with Sony service. Request ID : 68608358.

A Technician came and told he not sure on which part is the problem. SO he will send the info to Sony core team and get back.

They called and told the TV parts are not available any more so take a new TV with discount of 23K (Where an my TV costed Rs 1, 10, 000 a 3D for which they are giving 2D TV).

When asked about the information on which part is the issue. The service centre people are saying Sony should say and Sony is saying service team should say). They are not even giving the job receipt number.

Bill is paid through mobikwik.
Payment does not reflect in the portal

I filled the form of ESIC and made the payment at my through upi mode my refrence id of payment[protected],[protected]
I made the payment twice and both time my payment deducted but my application didn’t forward after that . Pls refund my amount of 500( 250 each)

I bought a new sony 55 inch 4k HDR Android TV 80 J model 2 days back and the technician has not yet come to install the tv, it's so disappointing, even the service is not good, they are not picking up the calls only, Too bad, didn't expect this from such a reputed company !!! KINDLY RESOLVE THE PROBLEM ASAP !!!

Our long pending complaint is not addressed and we are harassed for accepting an offer for exchange for a costly TV to a cheaper one and that too after we pay almost the same amount for the exchange offer which is close to market rate, all this is for a brand we trusted and have till date spent 92K in a TV which was twice repaired for which we have paid once 62 for purchase and then 21K for exchange and then 9K for repairs and now they are not even listening to our issue but also forcing us to either accept the offer or close the case

Dear Support Team Member,
So today, my SonyLiv account randomly stopped working. We have SonyLiv included in our plan of Jio Fiber, so now, me and my family can't access our favorite tv shows. It shows generic error and we cant log in via our TV too, so please help me.

I have paid INR999 to SonyLIV for one year premium subscription on 27th Nov'2021. Post which i got access and I have used my premium account comfortably till mid December.

Around 20 to 25th December, i noticed i got log out from my account and when i tried log in again as a premium member, the app responded as i am not a premium customer and hence i need to recharge or pay for full year subscription.

After the same issue, i tried reaching multiple times to SonyLIV through contact us facility available in app along with payment reference, account details etc. however received no response and still struggling to access my premium account. Please help either a access or full refund as it caused lot of inconvenience.

The money is deducted but the subscription is not working

My complaint regarding my SONY TV generated on dated 28th December 2021. Picture is not coming.

Now 2nd working day is going on, still no body visit to check my SONY TV issue.

Hi,
I was not informed that my LazyPay account will be automatically deducted for Rs 999 on[protected] for renewal of 1 year subscription of Sony Liv.

The amount got deducted on its own.
I was about to use my coupon for renewal of my subscription.

When I wrote a mail to SonyLiv customer support [protected]@sonyliv.com, they said I was informed earlier which never happened. Then they wrote another email where they said I should have cancelled the subscription myself earlier.

Lies after Lies.

I have repetedly told them in email that I wasn't informed earlier and money was automatically deducted without my consent.
Now, in the last mail they are wishing that I could have written the mail earlier for cancellation, but they never bothered to tell me that they were going to deduct Rs 999 automatically.

It wasn't communicated even in the 1st mail during registration last year that the subscripition amount will be automatically deducted .

Please cancel the subscription and refund my amount of Rs.999.

Name- Rishabh Jha
Email- [protected]@yahoo.co.in
Mob- [protected]
Regards,
Rishabh

I had purchased BRAVIA LED 43 Inch ( KLV-43W772E Sr. No.[protected] on dated 04th December 2017.

We had spend more than RS. 15, 000.00 to 20, 000.00 at the time of purchasing in comprising of another companies brand like Samsung & LG etc. It's a big money for middle class person. Only reason for purchasing Sony is due to his performance and branding name . We are thinking at the time of purchasing SONY TV, we are not facing any problem at least 10 years minimum.

Today, I am watching TV near about 11.00 a.m, suddenly my TV not showing any picture. I have started my TV again near about 3 to 4 times, but picture is not coming, after that I had called customer care number and register my problem.

After some time, I have received one call from Karnal ( Haryana ) customer care, she asked me about the problem. She told me after listening the problem, your panel need to be changed and his cost is near about RS. 15, 000.00.

With in 4 years, now I need to spend RS. 15, 000.00 again, it's not a small amount for us.

PLEASE TRY TO UNDERSTAND MY PROBLEM AND TRY TO SHORTOUT WITHOUT ANY COST.

Waiting for your quick and positive reply.

Money deducted without any intimation. I could not track for what purpose you deducted the amount Rs 3890. Please refund

We have purchased a Sony 48" Tv during Nov 2015. The same went not working during Nov last week and we had filed a complaint with Sony customer care. The response was very poor and after multiple follow ups they are suggesting us to proceed purchasing another Sony TV of Higher cost which cannot be afforded from a customer in this pandemic situation.

Hello Team,

I had requested for home repair service for my Sony blu-ray, the technician had come yesterday (17 december 2021) but the technician saw the product and told me to take it to the service centre directly. He told me to give him 200 rs (visiting charge), and I gave the money to him even though he didnt even diagnose the problem. I would like to request for a refund of the 200 rupees as the technician just pressed the power button on the blu-ray and obviously it wouldn’t turn on because it dosen't work and thats why I had requested home repair service for it. There is no meaning to give him the visiting charges as he didnt even diagnose the problem. This is totally unfair. Please refund me the money (200 rs) because there is no meaning to give the visiting charges as he did nothing that would repair the machine. Please do not send another technician to my home, just directly refund me the visiting charges (Rs.200). I have also attached the jobsheet.

Jobsheet- https://drive.google.com/file/d/10Xif1YSi4R62gctfEmth9BKh2ZU4v7t-/view?usp=shari...⇄

Repair Request ID[protected]
My email address- [protected]@gmail.com