Sony India Complaints & Reviews

Hi,
I have purchased a sony home theater system (Model: ht iv300) yesterday (5-nov) from sony center, rohini. I had booked 7pm installation for the system for today. I was promised that the installation would happen at this time and i will receive a call half an hour before this time from the technician. I haven't received any notification from them yet. It's more than 7 now.
My office is 2 hours away from home. I had to miss my meeting in the office to reach early at home for the installation. This is a wastage of my time and a bad way of not respecting customer' s value of time. I should be notified if there is any delay in the process. No contact details of the technician is provided to me or the sony center from where i purchased the product. I had to call the sony center more than 5 times for this.
Pathetic service and utter waste of my time.
Product and personal details :
My name-sidharth mehta
Product - sony home theater ht-iv300
Invoice no: rh/gst/832/2017-18
Date of purchase :[protected]

Worse and terrible experience with the service center and customer care, job sheet no j72484708 in the span of 1 year before the warranty period i got two times same problem about optical device of my sony ht-bdvn7200, unable to view and play the content of bluray disc as well as hard disk content, first complaint was raised in the month of april 2017, technical visit done one of the executive varun from pranank electronics (Ph no [protected]) after 10 business days with job sheet no : j70965141 attached the same as a proof, after inspection of 21 days, the delivery agent (Auto driver) come along with the device he asked me to check, there is a noise while tray open/close informed the same to technical person varun as well as service center manager kumar (Ph no: [protected]) why because he is 0 knowledge person, then both replied they will arrange technical visit it has done after 1 week then confirmed and agreed that the noise occurred due to repair they promised that they will fix within 2 to 3 business days, there is no fix till now i followed up several times, they really tested my patience. Now in the month of september persists same problem with the optical device - unable to view and play the content of bluray disc as well as hard disk content, raised the complaint for the same with sony customer care with the request no: 42119041, job sheet no j72484708 technical visit done on 18/09/2017, he is furnished all the documents and photos of error message and again he confirmed that the problem the optical device need to be replace (The same resolution of previous done in the month of april 2017) till now there is no resolution its almost 45 days meanwhile followed up same executive varun as well as service manager kumar, no result till now. There is rude replies and irresponsible answers from the executive varun regarding resolution for my problem, first time he said it is in process to collect the device from home pickup, second time he said i thought the problem is rectified hence i not followedup, third time that is last night conversation he said raise the complaint with the customer care again, this is too ridiculous and irresponsibility, even though im very surprised there is no response from customer care team too. I really very disappointed after spending 300000 (3 lakhs for the hometheatre as well as tv waiting for a such a worse service factors, its too bad and worse experience i need immediate resolution otherwise i will approach the consumer court regarding the same, find attached screenshots for the same. I hope i need to dispose or recycle all sony products with me, its a too shameful maintaining such a worse service centers that too authorized. This is too irresponsible even sony india heads not responding and not following up the issues / problems, overall conveyed that i wasted my hard earned wasted by purchasing sony products that too 3 lakhs rupees

Hi, i have sony bravia led from last 20 days i had speaking with customer care and bhaglapur sony service center,
Sony customer care service point got registered my complaint and give complaint reference no. 43382565, and bhagalpur sony service care no. Of m/s prakash communication ([protected], but his staff is not supporting and always we will visit someone at your place. But till now no one went there and my problem is still pending. So it is request to you. Please help.

Dear mr. Shantanu kumar,

Greetings from sony india. We thank you for patronizing sony products.

We acknowledge the receipt of your email.
We assure you that we will look into the matter and will revert back to you at the earliest.

Thanking and assuring you of our best services and support always.

Warm regards,
For sony india pvt ltd

Moumita ghosh
Customer centric division
Kolkata.

In this situation i am unable to use the tv from last 2 months. This is not expected from sony please help me!!!

We are very much disappointed with the brand sony as it deceived us with its falsely advertised quality and brand name. We bought an android tv of sony 2 years back on 27th august 2015 paying inr 62000. By mid october this year, vertical bands were seen in the screen and when we contacted customer care, they said display need to be replaced and it will cost inr 25000. I wonder what is the use of buying a brand like sony if it gets faulty in just 2 years. This is such a sad situation and we are dumbstruck on what to do. We contacted the company customer care via mail and they just send us a complaint number[protected] and nothing more than that. Tried toll free number[protected] and the guy was sleepy or something and he disconnected our call without hearing what we wanted to say. Attaching the invoice and service request sheet. We need the tv to be repaired free of cost as its been just 2 years after we bought it.

I want to stop sonyliv subscription. I subscribed your service in 120 rupees for three month only. But now in every three month amount is deducted from my paytm number, that is [protected]. Stop this irritating subscription. I dont want to continue this subscription. I am not interested to use this irritate subscription in future. Stop it immediately. My number is [protected] (Paytm number). Do not deduct any one money without prior permission of the customer. From this, it is cleared that paytm is also a thief looting its customers without prior permission of the innocent customer.

Issue with my sony 50 inch led panel it costs 30000/- was it so good for sony to act upon. There are many led panel issues from sony how would you think a customer will spend 30000/- on a issue with less quality products produced by sony...

It is totally unfair with regards to sony customer services with respect to customers.

Sony will be no more in existence in near future... Good bye sony...

Sub woofer of bdv e4100 is trouble for two weeks. While on playing sounds uneasy noise as"bur bur bur" like speaker paper teared. I purchased on 30.06.2017 in punniyamoorthipillai dep store thanjavur.

Model: bdv e4100
Serial no : 3356351
Product no: 82817181
Invoice no: 2017/c11/001874
Named: d. Kaliyaperumal
Address: s/o durairaj, north street, kovilvenni, needamngalam tk, thiruvarur dt
Mobile: [protected]

This is to inform you that iam not satisfied with customer service offered by you guys..

My complaint is that frequent patches appear on my tv for which we had taken photo of same and your rep from regional office had send an email with photo attached showing the patches that appeared on tv.. Subsequently it was informed that they would get a new tv replaced for this persisting issue..

Your guy from regional office immediately told to take dd infavour of sony india ltd and they said it ll be replaced immediately.. After 2 days your guy calls and tells that it will take 10 days for us to get new tv.. This is totally unacceptable.. Why should we take a dd in that case if it would take 10 days for us to get a new tv.

Iam agitated about the situation and unsatisfied by ruthless customer service offered by you guys..

I want guy from corporate office call me at earliest and fix the issue at the earliest.. If not i ll have to go highest possible extend to escalate this issue..

Regards,
Anurudh, email add; [protected]@gmail.com

Dear sir, i purchased a sony bravia lcd 4k tv. Model no: 55x9004a of 55 inches in march 2014. For ₹ 2.8lac its been nearly 3 years and seven months since i purchased the tv. Suddenly there has been faults regarding the display of the tv. There are vertical lines appearing on the screen causing huge inconvenience. After having a conversation with one of your help centers i was told that the display causes rs. 87, 000. I have been a fond consumer of sony products until now when i have been cheated and misguided by your company regarding the quality of the product and also the service provided by your help centres. And after purchasing an expensive product your services for repair are also expensive which in any way does not go with the needs and services to the common man. Now buying sony products seems like a very big mistake. And i am not the only one who has a complaint regarding the faulty display in your television. I am highly dissappointed with your services. Please see to it that you are actually taking initiative to fix our problems and not just make false claims. It would be highly kind of you to do something about this problem regarding my television and for once prove yourself to be giving worthy services at moderate costs. Thank you yours sincerely
H. P. Shukla
Mob: [protected]
#1301, pratham casa serene apts jalahalli cross, bangalore : 560057

Dear Sir / Madam,

We purchased Sony LCD TV on 18th October ( Model no. KD 43X7002E, Serial no. 3011278) from M/s GV Audio Vision Private Limited at Erode, TamilNadu.

The TV was installed on 20th Oct at my home by the Sony Technician. After the installation, on 21st Oct, we noticed a damage on the screen and the same has been communicated to the Dealer.

Based on the advice from Dealer, the TV was repacked by Sony technician and sent to Sony Authorized centre ( M/s Sharon Electronics, Erode, TamilNadu ) on 24th Oct for replacement (or) repair.

Since then we have been following up through email and through telephone on toll free number but we do not have any credible answer from Sony

Request you to look into this on priority and replace the TV as i have spend around Rs 58, 000 hard earned money. I selected Sony TV despite many other options having good faith in Sony quality and service.

Hope to get satisfactory and speedy response.

Regards,
T Tamilselvan

I have purchased a 24" lcd on 12 march 2015 from bbsr but after one year there is parallel line develop on screen and it was changed by the service person with a charge of amount rs-600. But it's very pathetic before one year again a problem arising like a parallel black shadaw developed from the buttom and cover 50% for that i am unable to see the tv and now am very much unhappy that a brand like sony which having so much faith of customer is worth less.
Now when i asking service person to change the picture tube they are giving me a estimate of amt rs-6000 where is the full cust of the lcd is 15000 how come with in a period of 2 year a normal customer can pay again 6000 for this.
Dear team please do something for that i shall remain great full to sony india ltd...

Service center address is cuttack, odisha
And mob number-[protected]

Hi
I'm complaining about the display from day 1 of purchasing 43 inch sony led android tv.
I've tried reaching you for many times but you have the worst customer care who just attend call and talk but never send person for service. I just need immediate action for this. This issue is persisting for about 2 months. But it's only t months of purchase

I purchased sonyliv premium channel for 1 month on november 02, 2017 at 12:50:51 pm ist under order number gpa.[protected] using google pay service from play store. The amount is successfully debited from my account. But, in sonyliv app or website i can not access my premium contents. As seeing so many negative comments from people all over india, i decided to approach directly here to prove my side true.

Hi
This is another complaint from amol gupta. I have purchased sony led kdl43w800d serial number 8501342 on 1march 2016. From the date of assembled led in every three months i m complaining about this product. This is really a worst experience from you guys. My last complaint was on 24 feb 2017 complaint number was[protected] bcoz of tv was not running properly but ur executive was not bothered to check it properly he came and watching his mobile whatsapp and said "mera samne koi dikkat nahi aayi" only in five minutes. I said him i think problem was in it's mother board but he didn't give proper tym. Ur customer service is so pathetic. I have heard lot about sony tv.
But really i will not purchase any product of sony tv in future. Sony helpline assigned my complaints to ap network service. Ap network is one of the worst customer service i have ever seen in my lyf. On 27 october 2017 i assigned new complaint i'd 43559560. First 2 days sony helpline is saying we have assigned complaint to ap network but they r denied. After 2 days i again call to sony helpline and then d feedback of ap network was ur not home or ur number wasn't reachable. I called up there on number [protected] but one of her executive was telling ur not at home and other was telling ur phone was not reachable. I asked her to provide me d assigned executive mobile number so she said he left d job. I called up twice and thrice there was a girl she was not bothered to talk properly. She was only disconnecting phone again and again.in the difference of 6 month the problem is arising again and again. Not only ur product was faulty ever ur services are pathetic. We haid paid 60000 for d tv but we have not enjoyed our tv in the first year. I don't know what happened in coming year. My worst experience of sony.
Please do needful i[censored] can. I have done complaint on date 24 feb 2017 when it was in guarantee period but ur executive had not checked it properly. That's why i haven't signed document. But i think u don't even check it what customer replied.
Regard
Anshu gupta

The sony service centre durgapur has refused to service my power bank after it stopped functioning at the guarantee period, because of presence of a hairy scratch mark at the body of the power bank. I had requested them several times to resolve the matter but they did not entertained me and forced me to complain against the company. They told me about the policy of the company which ridiculing me and surprised me, how your nice company can refuse a customer on a very casual reason of damaging article, photograph is attached herewith as a good reference.

Balaji angul had taken my tv along with 5000 rupees for replacement of the tv from last 5 months. But not yet given or no response. So solve my issue otherwise i hv t gv case in sony service. I talked to t area manager bt he had no response. Mr rana from balaji also no response. They are trying to cheat me from last 5 months. When i m trying to contact they don't gv any satisfying answers. They told me they would replace t tv within 1 week. Bt 5 months completed. Not yet any progress.

Few days before[protected] i bought a sony bravia klv - 32w672e from ahmedabad based authorized dealer (Uma sales), but i am so unsatisfied due to the defective product i have received.

The product has manufacturing defect same confirmed by sony technician and they are suggesting me to repair the product but it doe does not make any sense if issue was due to the manufacturing of assembling and it should be count as the defective product delivered by you and you must need to replacement.

Also my concern is every business or company must have some return and replacement policy against defective or damaged product.

Please not that i am having sony bravia 48 inch led modole no - klv-48r562c
Last 2yr back i have purchased. But estarday my tv is not working due to display problem, i called sony service engg he come checked and told its pannel problem need to replace it the cost is around rs.28000/-.
Please suggest me what i have to do.

Regards,
Mahantesh hanasi
[protected]

Dear sir

I want to stop sonyliv app. I have to pay 49 rupess every month. I subscribe it for only one month. But now every month amount is deduct from my paytm number, that is [protected]. Stop this irritating app. I dont want to continue this app. I am not interested to use this irritate app and also dont interest to use this. Stop it immediately. My number is [protected] (Paytm number). If you will charged it again then i will go for further legal action. Stop sonyliv app immediately.

This is to state that i have not received my digital cameras. This poor service on your part has caused me immense problems (State problems encountered).
I hope you have heard about the concept of mvc (Most valuable customer), which means the customer that you already have (I. E. Me). Normally, these are the customers you don't want to lose. After all, research has revealed that it will cost you seven times as much to find a new customer as it does to keep an existing one (I. E. Me). What about current "customer-centric" concepts such as one-to-one marketing? Or, have you ever heard of customer relationships management (Crm)?
I would like to know if your company (Sony india) is still interested in doing business with me, or should i go about seeking new company so that my business does not suffer. I shall look forward to your reply.