Sony India Complaints & Reviews

Hello sir i want to tell you that i have purchased a sony tv model no. 49w672e and sl no.8003267. Our concerned dealer is telling lie to us that he will fixed our tv in next 1 hour no query is solved by them and your company says that after 48 hours all such query will be solved but 72 hours had been passed they don't listening our phone. I must say you that your tv services is too worst that we have taken the final decision that we refund our money and give your tv to the dealer. And next time we will never buy sony product. Take care of your company.

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Address: Jaipur, Rajasthan, 302014

Website: [email protected]

This is with referance to sony home theatre model bdv - e4100/ me12 which i purchased on 17th october, 2017. At the end i have mentioned complete details of shop address and sales person name. We had been committed by the sales person that the product will be delivered and installed on 18th october 2017 (Very next day). The product was delivered on 18th october 2017 as committed. Today (19th october 2017), when my father called up the concerned person for installation and demo, he experienced extremely unruly, non professional, unethical, abusive and unimaginably response from the sales guy. This is not expected from sales guy for brand like sony which projects itself extremely consumer friendly. Also the sales guy is completely shying away from commitment and now telling us that the product will be installed and demonstrated only on 23rd october 2017. This is utter disregard and disrespect for the consumers who buys sony product because of false marketing. I would request immediate installation, demonstration of the product and action towards the culprit otherwise this issued will be escalated to the higher consumer redressing forum.

Shop name - super sales
Shop adress - g-7, city mall, bhagwandas road, c-scheme, jaipur.
Shop contact no[protected]
Sales person - hemraj

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Address: Chittorgarh, Rajasthan

Dear sir,
I have purchased a sony android tv on 28.06.2017 but after installation no knowledgeable person come for demo of android tv.
Only phone call coming for demo and no one came to give demo after 3 months. Call dealer several times but not get any satisfactory answer. Always give answer that your requirement filled online or please come on my shop.

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Address: Nagpur, Maharashtra, 440013

I purchased sony led tv w67e 40 inch and a sony home theater from fair deal, dhantoli nagpur on dated 17.10.2017.
Dealer didn't provided the bill and also during delivery its didn't sent. We r un continue followed about installation but not a proper response from delear ans miss behaving to the customer.
Please take out sony delear ship from fair deal dhantoli nagpur.

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* lcd tv set not showing picture, probably a fault with panel or backlight

* raised service request on 14/oct/2017
* got assigned request id: 42976436
* got assigned to: vigneshwar services, ph. No:[protected]
* promised tat for first call from service center was 2 days

* after 4 days, have not received call from service center
* repeated calls to service center not being answered

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Address: Rangareddy, Andhra Pradesh, 500072

Hi sony india,

I holding an sony hx50v camera, given to sony authorized service center, hyderabad, due to problem - "reinsert memory card error and hand wheel controller mall functioning" on 03rd jun 2017, ref job num # j71353899.

Initially when i given camera to them, they said there is problem with software, need to be updated/reformatted.

Its been 135 days, the camera still in service center only, every time (More than 5 times) when i called them they saying " there is another problem with camera, some or other parts need to be replaced, now they are quoting approx 4500/- for my camera. I don't know what exactly happening on this case.

Sony india - i would expect to answers for below questions?

1. Where is transparency between customer and service center? Because initially its software issue, then turned into part replacement, with charge of 4500/-?

2. Where the company is taken care/tracking mechanism of all these requests? Because my case has been opened since 135 days?

3. Where is the communication mechanism to customer? Because there is no communication to me on my request?

4. Why should i wait so so long time - 135 days for camera repair, and that too much of charges? What sony company or service center going to compensate for this delay or their poor services?

I would expecting to answer all my 4 questions without any miss.

Sony India customer support has been notified about the posted complaint.

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R

rtank

from Samba, Jammu and Kashmir

Oct 18, 2017

We have purchased sony tv 48 inch from Ropar (Punjab ) on dated 21.10.2016 & problem occured before one year warrenty period, I hv complained on 30 sep 2017 but till date my TV problem not rectified .

Complain no[protected], 30.10.2017

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Dear sir,
I am a regular customer of your esteemed company. Few months before i have purchased a sony home theater model no. Hbd-dz350 & serial no-6206946, but in the back of dvd and sound box is written as made in china. My question is that, is it you are not cheating the customer for selling chinease product in the name of sony. And if not please clarify how i can believe that the product which i have purchased is made by sony.in this connection i am attaching herewith some photo of the said product. Your early response will be highly appreciated.

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Address: Ludhiana, Punjab, 141010

Sir, this is complaint against sony india
Sir
At sony service centre at ludhiana wastetage of time to replace the product.
Without bill or without sales tax no. They will not entertain any person.
This is modern electronics gill road, ludhiana.
Now i will make a move to break with hammer your pendrive which is in warranty, to upload at you tube as soon as possible.
Thanks for bad co operation with sony

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Address: Valsad, Gujarat, 396001

I had purchased 32" sony bravia (Model no. Klv32ex300) lcd on 2012

After 1.10 years of successfully running, the display is gone all of a sudden - lcd colors are not coming properly and the plastic layer is created on screen which is creating very poor picture quality and in turn can't see the same.

After checking with service centre, lcd panel needs to be replaced and it will cost around inr 12000+service charges!!!

Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with lcd panels, they should have replaced the lcd panel with minimal amount irrespective of country as sony is not a local company, it’s a global one and get good customers satisfaction.

If an lcd tv from a brand like sony doesn’t work for even 3-5 years, on what basis should customers differentiate between sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately

If there are problems, the repairs are also going to be cheaper.

Even if lcd panel is replaced, what if it stops working after a year or two? I believe sony will come asking for more money to replace that as well. It therefore turns out to be a heavy investment buying a sony product and investing on it year after year to keep it functional. And i have no reasons to believe that the replaced panel will work longer.

To make things more frustrating, customer care is hopeless. I have called them n times, and they either disconnect after keeping me on long hold, or transfer the call, or promise a callback or give some phone numbers to call, which nobody answers. This is the worst experience with sony and after getting this kind of experience i will stop buying products from sony and also ask my relative, friends & colleagues not to buy sony products.

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Address: Vadodara, Gujarat, 390016

Dear customer care executive,
I had given my sony laptop model vpceb13fg, sr no, 7000105 for checking / service cost estimation on 13/10/2017 thro' job no. J72810701 to mr. Mayur (Service engr.) today i got the call from service center for giving me the cost of repairs, it was exuberantly high. Hence i had visited the service center for collecting the laptop. I had paid the service estimation charges. But on detail checking, i found that the laptop was not opening easily due to improper assembling after checking and many screws were missing. Crack developed near hinges and it was hard to operate. Pl. See the attached photographs.
You are requested to investigate the issue further. The complain was also registred in parshwa complain book.
Navinchandra k. Patel
[protected].

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I subscribed sonyliv one month back and they renewed my subscription for next month without my consent even i have unsubscribed as mentioned in their t&c page, but no action.

I am really frustrated.
Kindly look in to this matter.

My order id - #xrstn[protected]
My mob. No. - [protected].
Mail id - [protected]@gmail.com
Transaction id - [protected]

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J

Jaisan2307

from Noida, Uttar Pradesh

Oct 23, 2017

I have written many mails to customersupport team to cancel my sonyliv subscription but still every month deductions for premium subscriptions are done from my paytm account every month.

email id:Jaisan.[protected]@gmail.com
Mobile:[protected]

Kindly please cancel the same, as multiple times mails have been sent on this regard

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A

Anamika Bakshi Dhanak

from Rajkot, Gujarat

Oct 26, 2017

I am subscribed for one month.but they aromatic renew my plan every month.i want to unsubscribe my plan

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S

Supandi

from Noida, Uttar Pradesh

Nov 12, 2017

I had subscribed for Sony liv premium membership on 12th October and paid for the same by paytm. Now money has been deducted from my paytm account without my permission for this month also. I want full refund of my money and I also want to permanently unsubscribe for the premium membership immediately!!

Navya Dhir
[protected]@gmail.com

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I subscribed sonyliv one month back and they renewed my subscription for next month without my consent. I sent a mail to unsubscribe as mentioned in their t&c page, but no action.

I am really frustrated.
Kindly look in to this matter.

My order id - ords54007228
My mob. No. - [protected].
Mail id - [protected]@gmail.com
Transaction id - [protected].

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Address: Ranga Reddy, Andhra Pradesh, 500098

Hi,

I have purchased sony 32 ' tv on 30- june-2017 from bajaj electronics, medipally, hyderabad.

25-sep-2017 i have lodged a complaint[protected] on tv as it is not working. Technician confirmed that screen need to be replaced. Its 18 day, when ever we inquire for status, its standard answer from everyone (Sony customer care, bajaj electronics, service center, technician).

I just want to know the sla to resolve it, simply these guys are playing with me with standard 3 days answer.
Also, i am ok if it take long time, but atleast need to provide some basic standby tv instead.

Customer name : balaji bitra
Phone : [protected], [protected]
Tv model : sony 32 ' klv-32w622e
Invoice number:1229/17/s-4800
Invoice date:
Purchased at: bajaj electronics, medipally, hyderabad-500098. On[protected]
Service center: sreebalaji electronics,[protected]
Service request no : 42335331

Sony India customer support has been notified about the posted complaint.

Oct 26, 2017

Updated by BitraBalaji Hi,
Any update from Sony india on this complaint. is there any way i can escalate

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Address: Hyderabad, Andhra Pradesh, 500056

Website: [email protected]

I purchased sony bravia 32 inch smart tv model klv w512d last year. And i have warranty for 2 years. Some vertical lines coming on the screen. So i had given complaint to sony customer care on dates 6 oct 2017. No body came nor any call from sony service center till today for solve my problem. My service request id 42702886. If you are not provide service i will go to consumer court against your company. So pls kindly provide service to solve my problem

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Address: Chennai, Tamil Nadu, 600037

Purchased the lcd tv cx52 40 inch size in the year 2012. After 3 years tv display was not there. Sony service person came and replaced the board and charged rs.6500/-. Again few days back the picture was running horizontally. And not clear. Complained in sony and service person came and without checking he asked to change the cable tv set of box. The same was changed and again the same problem. Without checking any component he asked to change the mother board. After few days service centre representative called and told that the board costs rs.16000/-.
Service centre is clarity services,
Anna nagar,
Chennai
Tamilnadu

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C

Commander G Masand

from Bengaluru, Karnataka

Oct 17, 2017

Disc is not being recognised by the player.

when i insert a disc it says "insert a disc"

this is not understood.

the player doesn't play a dvd.

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E

elliotjoe

Oct 17, 2017

I brought Sony home theater N9200W. less than a year, my HDMI output is not working. Raised complaint and the service request is assigned to Vigneshwar Twice I raised the complaint and more than a month and nobody turned to address. Very Very poor service.

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Address: 560030

Hi sony india,
Complaint id : “sonyindia=[protected]' complaint id - sonyindia=[protected]”
Tv model: klv 43w752d
I made a mistake by buying a sony product. Don’t suggest to call the customer care or email to sony i am doing this since 1 year 2month. Please go through the below email will give the sony history.

This is madhu from bangalore, i purchased sony tv last year (Aug 14th 2016) after 15 days of the purchase i noticed a problem where some of the all app icons where getting diapered, i raised a complaint against to these service guys came and reset the software it started working again. After a couple of weeks, i started facing the same issue, service guys could not figure out the issue hence they had to replace the motherboard itself assuring this issue will not occur again.

But after 2 months the same issue occurred, service guys were totally speechless with this issue they accepted this is the first time they are facing this issue but they did not have any other solution than changing the motherboard which they had done 2 months back. From the bangalore office, they accepted this is a unique issue hence they are going to refund the amount it’s been more than 4 months now i have not got my refund amount or the issue rectified.

I have escalated to head office to delhi office 20 days back regards to refund, not even a single guy is responding to my email when i try to call customer care the only answer i get is it in ho they need to get back on this. I am sick of the way sony is treating the customer it’s been more than a year sill they are least bothered to address the issue or refund the amount.
I request you guys to look into this issues at the earliest.

Madhu

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Narasimha314

from Vijayawada, Andhra Pradesh

Oct 17, 2017

I have a raise ticket 42749693 for Sony Bravia tv not working, red light blinking, I have been asking customer care executives last 4 days, they don't give proper response. The way talking too worst through telephone. I am requesting technician for repairing tv. Still now no one responded.

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Address: Hyderabad, Andhra Pradesh, 500037

Website: SONY INDIA LIMITED

To whomever it concerns.

Model no:klv-49w672e

Serial no:8017565

Compliant no:42622152

This is to get notice that even after so many follow up also and sending mails also. There is zero response from you end. This states that sony company they want to only sell the product, but after sales there is zero support and services given to the customer.

I will look for one more day till tomorrow or else i will make a legal complain on the company.

Hope you take this serious, rather than falling into the legal trouble.

Looking forward for your response and service.

Regards,
Mohan krishna d
[protected]

This is to inform that i had purchased a sony led television dated on[protected] from bajaj electronics chintal and it has been confirmed that their is 2 years warranty on the product.

Model no:klv-49w672e

Serial no:8017565

Compliant no:42622152

This is to get you the concern that when tv is not working at all. When the complaint was been raised on[protected]. The technician come and visited our place and confirmed that the concern team will get back to us shortly and give resolution. I have been waiting now and till date there is no communication from your end at all. I will request to kindly check and provide a proper solution (Or) else give me a replacement of the same model.

Tanking you.

Looking forward for your response and support.

Regards,
Mohan krishna d

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M

mohan kittu

from Hyderabad, Telangana

Oct 13, 2017

Dear Mr. Mohan Krishna,

Greetings from Sony India. We thank you for patronizing Sony Products.

This is in reference to your email dated 9th, 11th October 2017, regarding your Sony BRAVIA television Model: KLV-49W672E, Serial no. 8017565 purchased on 28th September 2017.

We understand your concern towards the service of your television.

We would like to inform you that, the product was inspected for post-sales support, vide job no: J72740734 by our Authorised Service centre – M/s. Pranank Electronics, Telangana.

Upon physical inspection of the product by our engineer, the Display Panel of this product was found to be physically damaged due to external cause.

As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty.

The service estimation to Display panel is Rs. 25, 345/-.
*This Estimation is prepared solely on the preliminary investigation of the set.
*The Spare Parts charged are on current prices and subject to change.

We would request you to contact the service centre and to approve the estimation for further service support.

We regret that we are unable to comply with your request to consider the service under warranty. We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With Warm Regards,
Sony India P. Ltd.

Velan
Customer Support Executive
Customer Centric Division – Chennai

Hi Team,

Thank you for your mail and update .

As per the seller information, it is clear that the warranty is for 1 years from the date of purchase . Moreover it’s not a physical damage .

I will request you kindly look in this regards and see that the product is been replaced/repaired from your end . I am not looking to pay a single Paisa from my pocket also .

Looking forward for your positive response and a proper solution.

Regards,
Mohan Krishna D

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M

mohan kittu

from Hyderabad, Telangana

Oct 16, 2017

Dear Mr. Mohan Krishna,

Greetings from Sony India. We thank you for patronizing Sony Products.

This is in reference to your email dated 9th, 11th, 13th October 2017, regarding your Sony BRAVIA television Model: KLV-49W672E, Serial no. 8017565 purchased on 28th September 2017.

This is also in reference to the email dated 13th October 2017 from the undersigned in this regards.

We understand your concern towards the service of your television.

As we explained in our earlier communication, the Display Panel of this product was found to be physically damaged due to external cause.

As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty.

The service estimation to replace Display panel is Rs. 25, 345/-.
*This Estimation is prepared solely on the preliminary investigation of the set.
*The Spare Parts charged are on current prices and subject to change.

Since the immediate and approximate cause of the problem is not attributable to any manufacture defect but, to lack of due care in keeping the product free from any external damage, we are not liable to undertake warranty repair or Free of Cost repair.

We would once again request you to contact the service centre and to approve the estimation for further service support. We solicit your kind understanding in this regard.

Hi Team,

Greeting of the day .

Model No:KLV-49W672E

Serial No:8017565

Compliant No:42622152

Thank you for your mail and update .

I had gone across you reply . But as conveyed into the previous mail, it’s not a physical damage at all .

Moreover I had gone across your Terms and Condition and your service charges also . But paying close to 26, 000/- is quite pretty High Amount that to after a recent purchase . I Will request to kindly give more discount, where I can effort paying 8000- 10, 000/- .

Kindly have a think and guide me with the next plan of action with discounted service cost .

Regards,
Mohan Krishna D

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Address: 638112

Website: No

Sir i purchased sony home theatre 07/10/2017 sony dav dz 350 dvd home theatre
Yesterday10/10/2017 installation &demo finished
But your staff not usb play video demo
Reason for our pen drive video is not supported this device then no demo for usb videos.
So i download mp4 videos in website but video not supported usb drive showing display words "video format not supported"
I called customer service but no responsibility answer
Please re demo this product

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Website: www.sonyliv.com

I subscribed to the premium account for one month and they renewed my subscription for next month without taking my consent. There is no way we can talk to customer service and when i sent them a mail to unsubscribe as mentioned in their terms and conditions page, they did not take it in to account and again they charged me for third month for the subscription.
I am really frustrated and do not know how to cancel my subscription from sonyliv.
Kindly look in to this matter.

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V

Viswanathan Ramkrishnan

from Chennai, Tamil Nadu

Oct 19, 2017

Sir for the last three months I am sending mail to customer [protected]@setindia.com to stop auto renewal.but finding no action from their end and every month getting deducted.will u pls see this is stop.

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S

Supandi

from Noida, Uttar Pradesh

Nov 12, 2017

I had subscribed for Sony liv premium membership on 12th October and paid for the same by paytm. Now money has been deducted from my paytm account without my permission for this month also. I want full refund of my money and I also want to permanently unsubscribe for the premium membership immediately!!

Navya Dhir
[protected]@gmail.com

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N

Nsdlpr

from Mumbai, Maharashtra

Nov 21, 2019

Same fraud happened with me as well. They are refusing to admit it. I have also posted the details of the fraud that happened with me. Here is the link -

https://www.consumercomplaints.in/set-india-set-india-sony-entertainment-televis...⇄

Also, PFA the images of a bug/intended vulnerability in their app. Two different accounts - one having the CANCEL button. The other not having it.

premium subscription - Comment #3589979 - Image #0

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Address: 400101

This was my first sony product purchased and as i had heard a lot about sony product quality i blindly bought the product. Now i am facing the vertical lines and distortion on the screen, when approached the customer care, i am so unsatisfied due the way he is servicing customer.
There was neither replacement done nor a call came even while the entire lead time for replacement was over. Finally, frustrated, i called up and was told that there was an additional week delaying
I hope, they start treating a customer as a customer, if not a king, and don't follow an approach of extortion just because a customer has already purchased their brand and it seems has very little bargaining power. Such approach will surely, today or tomorrow affect their business and credibility in the market. Given a choice, i would never buy their product and would strongly advise people to be careful before buying their product.

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