Sony India Complaints & Reviews

I had purchased 32" sony bravia (Model no. Kdl32w600a) on 2013 at reliance digital show room, ambattur, chennai, tamilnadu. After 3 years (16.10.2017) of successfully running, the display is gone all of a sudden – no video in that screen, we heared only audio then i call the sony service engineer via tool free no.
After checking with service engineer, he told panel needs to be replaced and it will cost around rs12500

Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with panels, they should have replaced the panel with minimal amount irrespective of country as sony is not a local company, it’s a global one and get good customers satisfaction.

If an tv from a brand like sony doesn’t work for even 5-7 years, on what basis should customers differentiate between sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately

If there are problems, the repairs are also going to be cheaper.

I kindly request to change the panel in minimum amount. If you are not responding i am going to stop purchase of sony products

Thanks.
D. Valmeeganathan
Avadi, chennai
Tamilnadu,
India.
Mobile no[protected]

I bought a smart watch on 2nd oct 2016 from sony and the product became not working within the warranty period. I gave it to a sony service center on 15 may 2017 and they told that they would replace the product in two weeks. After a month when i reached out to them they told they are not able to find a replacement for my watch as the model is discontinued. I escalated this case to sony and got reply from them that they will work on it asap. Again after three months i got a call from sony saying that i bought the product from a non registered dealer even though the product is genuine, so i will not be eligible for replacement.

I understand that this is a way adopted by sony to defend my case in case i file a legal suit. What needs to be done next?

I purchased sony led tv kdl-55w800d tv from chroma on 23.10.2016. The tv is still under warranty, but it is failing to start and blinking red 5 times again and again.

I made complaint on 09.10.2017 to sony customer care no. ([protected]) vide service request id: 42780234 and i was assigned sree balaji electronics, hyderabad. Customer care told that sony technician will visit my house to repair tv in 48 hours (2 days). Nobody came to visit in 2 days.

I called them again and they told to wait for 1 more day.

Next day again, i called they told to wait for 1 more day.

Next day again, i called they told me that service center allocated is too far and they are reallocating to another service center, universal electronics.
I asked them why it took them 5 days to realise that service center allocated is far and they need to reallocate. They told there service center allotment is automatic and based on pin number, but i asked him to repeat address and pin number registered for my complaint and pin number was correct. How can they waste 5 days because they wrongly allocate service center based on pin number that was correctly given to them

I thought at least now somebody will visit in next 2 days, but still no call from sony technician and nobody came to visit also.

On 17.10.2017, when i called to know status of my complaint, after that i received message that my complaint has been registered again under different new service id: 43151354.

Now today it is 20.10.2017 and nobody has called nor visited my house to repair my led tv that costed me rs. 1, 05, 000. And is still in warranty period.

I purchased sony believing that sony is superior quality and better brand and their service will be good and now i am greatly disappointed.

Moreover it is humiliating and frustrating to have to call each day to remind them to send a technician and they tell we are extremely sorry, please wait till evening and technician will definitely come.

I request to attend and resolve my complaint as soon as possible.

Hello sir i want to tell you that i have purchased a sony tv model no. 49w672e and sl no.8003267. Our concerned dealer is telling lie to us that he will fixed our tv in next 1 hour no query is solved by them and your company says that after 48 hours all such query will be solved but 72 hours had been passed they don't listening our phone. I must say you that your tv services is too worst that we have taken the final decision that we refund our money and give your tv to the dealer. And next time we will never buy sony product. Take care of your company.

This is with referance to sony home theatre model bdv - e4100/ me12 which i purchased on 17th october, 2017. At the end i have mentioned complete details of shop address and sales person name. We had been committed by the sales person that the product will be delivered and installed on 18th october 2017 (Very next day). The product was delivered on 18th october 2017 as committed. Today (19th october 2017), when my father called up the concerned person for installation and demo, he experienced extremely unruly, non professional, unethical, abusive and unimaginably response from the sales guy. This is not expected from sales guy for brand like sony which projects itself extremely consumer friendly. Also the sales guy is completely shying away from commitment and now telling us that the product will be installed and demonstrated only on 23rd october 2017. This is utter disregard and disrespect for the consumers who buys sony product because of false marketing. I would request immediate installation, demonstration of the product and action towards the culprit otherwise this issued will be escalated to the higher consumer redressing forum.

Shop name - super sales
Shop adress - g-7, city mall, bhagwandas road, c-scheme, jaipur.
Shop contact no[protected]
Sales person - hemraj

Dear sir,
I have purchased a sony android tv on 28.06.2017 but after installation no knowledgeable person come for demo of android tv.
Only phone call coming for demo and no one came to give demo after 3 months. Call dealer several times but not get any satisfactory answer. Always give answer that your requirement filled online or please come on my shop.

I purchased sony led tv w67e 40 inch and a sony home theater from fair deal, dhantoli nagpur on dated 17.10.2017.
Dealer didn't provided the bill and also during delivery its didn't sent. We r un continue followed about installation but not a proper response from delear ans miss behaving to the customer.
Please take out sony delear ship from fair deal dhantoli nagpur.

* lcd tv set not showing picture, probably a fault with panel or backlight

* raised service request on 14/oct/2017
* got assigned request id: 42976436
* got assigned to: vigneshwar services, ph. No:[protected]
* promised tat for first call from service center was 2 days

* after 4 days, have not received call from service center
* repeated calls to service center not being answered

Hi sony india,

I holding an sony hx50v camera, given to sony authorized service center, hyderabad, due to problem - "reinsert memory card error and hand wheel controller mall functioning" on 03rd jun 2017, ref job num # j71353899.

Initially when i given camera to them, they said there is problem with software, need to be updated/reformatted.

Its been 135 days, the camera still in service center only, every time (More than 5 times) when i called them they saying " there is another problem with camera, some or other parts need to be replaced, now they are quoting approx 4500/- for my camera. I don't know what exactly happening on this case.

Sony india - i would expect to answers for below questions?

1. Where is transparency between customer and service center? Because initially its software issue, then turned into part replacement, with charge of 4500/-?

2. Where the company is taken care/tracking mechanism of all these requests? Because my case has been opened since 135 days?

3. Where is the communication mechanism to customer? Because there is no communication to me on my request?

4. Why should i wait so so long time - 135 days for camera repair, and that too much of charges? What sony company or service center going to compensate for this delay or their poor services?

I would expecting to answer all my 4 questions without any miss.

Dear sir,
I am a regular customer of your esteemed company. Few months before i have purchased a sony home theater model no. Hbd-dz350 & serial no-6206946, but in the back of dvd and sound box is written as made in china. My question is that, is it you are not cheating the customer for selling chinease product in the name of sony. And if not please clarify how i can believe that the product which i have purchased is made by sony.in this connection i am attaching herewith some photo of the said product. Your early response will be highly appreciated.

Sir, this is complaint against sony india
Sir
At sony service centre at ludhiana wastetage of time to replace the product.
Without bill or without sales tax no. They will not entertain any person.
This is modern electronics gill road, ludhiana.
Now i will make a move to break with hammer your pendrive which is in warranty, to upload at you tube as soon as possible.
Thanks for bad co operation with sony

I had purchased 32" sony bravia (Model no. Klv32ex300) lcd on 2012

After 1.10 years of successfully running, the display is gone all of a sudden - lcd colors are not coming properly and the plastic layer is created on screen which is creating very poor picture quality and in turn can't see the same.

After checking with service centre, lcd panel needs to be replaced and it will cost around inr 12000+service charges!!!


Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with lcd panels, they should have replaced the lcd panel with minimal amount irrespective of country as sony is not a local company, it’s a global one and get good customers satisfaction.

If an lcd tv from a brand like sony doesn’t work for even 3-5 years, on what basis should customers differentiate between sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately

If there are problems, the repairs are also going to be cheaper.

Even if lcd panel is replaced, what if it stops working after a year or two? I believe sony will come asking for more money to replace that as well. It therefore turns out to be a heavy investment buying a sony product and investing on it year after year to keep it functional. And i have no reasons to believe that the replaced panel will work longer.

To make things more frustrating, customer care is hopeless. I have called them n times, and they either disconnect after keeping me on long hold, or transfer the call, or promise a callback or give some phone numbers to call, which nobody answers. This is the worst experience with sony and after getting this kind of experience i will stop buying products from sony and also ask my relative, friends & colleagues not to buy sony products.

Dear customer care executive,
I had given my sony laptop model vpceb13fg, sr no, 7000105 for checking / service cost estimation on 13/10/2017 thro' job no. J72810701 to mr. Mayur (Service engr.) today i got the call from service center for giving me the cost of repairs, it was exuberantly high. Hence i had visited the service center for collecting the laptop. I had paid the service estimation charges. But on detail checking, i found that the laptop was not opening easily due to improper assembling after checking and many screws were missing. Crack developed near hinges and it was hard to operate. Pl. See the attached photographs.
You are requested to investigate the issue further. The complain was also registred in parshwa complain book.
Navinchandra k. Patel
[protected].

I subscribed sonyliv one month back and they renewed my subscription for next month without my consent even i have unsubscribed as mentioned in their t&c page, but no action.

I am really frustrated.
Kindly look in to this matter.

My order id - #xrstn[protected]
My mob. No. - [protected].
Mail id - [protected]@gmail.com
Transaction id - [protected]

I subscribed sonyliv one month back and they renewed my subscription for next month without my consent. I sent a mail to unsubscribe as mentioned in their t&c page, but no action.

I am really frustrated.
Kindly look in to this matter.

My order id - ords54007228
My mob. No. - [protected].
Mail id - [protected]@gmail.com
Transaction id - [protected].

Hi,

I have purchased sony 32 ' tv on 30- june-2017 from bajaj electronics, medipally, hyderabad.

25-sep-2017 i have lodged a complaint[protected] on tv as it is not working. Technician confirmed that screen need to be replaced. Its 18 day, when ever we inquire for status, its standard answer from everyone (Sony customer care, bajaj electronics, service center, technician).

I just want to know the sla to resolve it, simply these guys are playing with me with standard 3 days answer.
Also, i am ok if it take long time, but atleast need to provide some basic standby tv instead.

Customer name : balaji bitra
Phone : [protected], [protected]
Tv model : sony 32 ' klv-32w622e
Invoice number:1229/17/s-4800
Invoice date:
Purchased at: bajaj electronics, medipally, hyderabad-500098. On[protected]
Service center: sreebalaji electronics,[protected]
Service request no : 42335331

I purchased sony bravia 32 inch smart tv model klv w512d last year. And i have warranty for 2 years. Some vertical lines coming on the screen. So i had given complaint to sony customer care on dates 6 oct 2017. No body came nor any call from sony service center till today for solve my problem. My service request id 42702886. If you are not provide service i will go to consumer court against your company. So pls kindly provide service to solve my problem

Purchased the lcd tv cx52 40 inch size in the year 2012. After 3 years tv display was not there. Sony service person came and replaced the board and charged rs.6500/-. Again few days back the picture was running horizontally. And not clear. Complained in sony and service person came and without checking he asked to change the cable tv set of box. The same was changed and again the same problem. Without checking any component he asked to change the mother board. After few days service centre representative called and told that the board costs rs.16000/-.
Service centre is clarity services,
Anna nagar,
Chennai
Tamilnadu

Hi sony india,
Complaint id : “sonyindia=[protected]' complaint id - sonyindia=[protected]”
Tv model: klv 43w752d
I made a mistake by buying a sony product. Don’t suggest to call the customer care or email to sony i am doing this since 1 year 2month. Please go through the below email will give the sony history.

This is madhu from bangalore, i purchased sony tv last year (Aug 14th 2016) after 15 days of the purchase i noticed a problem where some of the all app icons where getting diapered, i raised a complaint against to these service guys came and reset the software it started working again. After a couple of weeks, i started facing the same issue, service guys could not figure out the issue hence they had to replace the motherboard itself assuring this issue will not occur again.

But after 2 months the same issue occurred, service guys were totally speechless with this issue they accepted this is the first time they are facing this issue but they did not have any other solution than changing the motherboard which they had done 2 months back. From the bangalore office, they accepted this is a unique issue hence they are going to refund the amount it’s been more than 4 months now i have not got my refund amount or the issue rectified.

I have escalated to head office to delhi office 20 days back regards to refund, not even a single guy is responding to my email when i try to call customer care the only answer i get is it in ho they need to get back on this. I am sick of the way sony is treating the customer it’s been more than a year sill they are least bothered to address the issue or refund the amount.
I request you guys to look into this issues at the earliest.

Madhu

To whomever it concerns.

Model no:klv-49w672e

Serial no:8017565

Compliant no:42622152


This is to get notice that even after so many follow up also and sending mails also. There is zero response from you end. This states that sony company they want to only sell the product, but after sales there is zero support and services given to the customer.

I will look for one more day till tomorrow or else i will make a legal complain on the company.

Hope you take this serious, rather than falling into the legal trouble.

Looking forward for your response and service.

Regards,
Mohan krishna d
[protected]

This is to inform that i had purchased a sony led television dated on[protected] from bajaj electronics chintal and it has been confirmed that their is 2 years warranty on the product.

Model no:klv-49w672e

Serial no:8017565

Compliant no:42622152

This is to get you the concern that when tv is not working at all. When the complaint was been raised on[protected]. The technician come and visited our place and confirmed that the concern team will get back to us shortly and give resolution. I have been waiting now and till date there is no communication from your end at all. I will request to kindly check and provide a proper solution (Or) else give me a replacement of the same model.


Tanking you.

Looking forward for your response and support.

Regards,
Mohan krishna d