Sony India Complaints & Reviews

I had registered a complaint with your customer care on 26th nov. About non-functioning of the said tv set purchased in 2011. I was allotted id no. 44260310 & the job was assigned to m/s balaji electronics, hyderabad. But till date the tv is not attended. Can you pl. Expedite as it is already 6days' old while it was told it will be resolved in 2 days.

My labtop had problems related to display connectors, i gave to service in rajkot - gujarat sony service center.
Now they are telling me that your computer is totally damaged!!!
I don't know what kind of service center you have?!??
I will write a complain letter to main sony company.
This is my email address, i kindly request you for solution of my problem.
Iliketheno.[protected]@gmail.com

Hi,

On 19th aug 2017, i purchased a handset (Sony g3116/xperia xa1) from sony showroom basaveshwaranagar in the name of mangala gowri rt (Sister).

Once i started using the handset, 10 to 15 days later the ring tone went on silent mode automatically, the issue was corrected after rebooting handset myself.

Again after 10 to 15 days the the same issue recurred. Now took the handset to the service center on 12th oct 2017.

They told it was software problem and updated it and delivered the handset on 13th oct 2017 (Job no. W[protected]. Till then i was without a handset.

From 13th i was using the handset, after 10 to 15 days there was some other kind of problem with the speaker that the tone (All kinds like ring tone, all kind of audio and video) was not properly audible. Again i restarted the handset and was okay only for 10 days.

Later after 10 days, the same issue occurred (21st nov 2017) i took it to the same service center. They updated the same thing as above that it was a software issue (Job no. W[protected].

Again, they updated the software and gave it to me on 25th nov 2017. Again i was without a handset for 4 days and it was very difficult for me to manage my job related and other activities with out a handset.

Now that, again, currently i am facing the same issue since 30th nov 2017 and the service center guys told that it is a software issue. This is really unbearable.

From the date i have bought the handset till date with in a span of 3 months i have already taken the handset to the service center thrice.

This is happening very frequently and i am really fed up of this set, i am not at all feeling that i have bought a new set and my fiends are making fun of me and i am really disgusted. I do not want to continue with this handset any more.

I have paid 2 installments out of 9 and would be blocking further payment of the installments and i want a full repayment of my installment along with interest.

Else, i would be lodging a case in the consumer court if my case is not addressed at the earliest.

With regards,
Ranganath swamy rt
[protected]

I purchased the tv on 14/09/2017 only 2months completed tv got scratches inside the screen and attached the tv on and off photos. Purchased tv from the shop girias investment pvt ltd - mugappair. Hence i have logged a complaint on 21/11/2017 and the complaint no is 44143696 regarding the issue one person came from your authorized service center (Clarity services anna nagar) we had contacted them and they came to my house and check the tv status, there was no proper response from the service technicians and however my wife was asking the query about to fix this tv issue and she was ignorant and asked for the details for restoring the newly bought tv as everyone thinking. And more importantly the person who came was extremely rude and didn't explain the ladies at home politely. Instead they were using and abusing words. I thought of taking legal action against them. They need to answer for this. Kindly understand my situation and do the needful as soon as possible. My contact number - [protected] address no.5/27, 3rd floor, kannagi nagar, 4th street, korattur, chennai - 600 080

Model no kdl40hx750
In the model youtube is not working no other apps are working how your delar said that the best smart tv of sony

I bought led tv kd-55x8200e on 6th oct 2017 and i started getting a white dot in the screen. I raised a complaint and a sony technician came to inspect my tv.

He told that led panel is damaged and it is not under warranty as this is physical damage. There is no track or scratch on the tv and he asked me to wait till dot becomes a big white line which can guarantee for replacement with no charge.

While talking to him, he was so confident that white line will come very soon since he has addressed so many cases like this. After he left i googled review comment and i found so many complaint on same issue.

I had subscribed for sony liv premium membership on the app and paid for the same through paytm account. I subscribed for it only for that month and i didn't know that these people will also deduct money for the next month. I received a message yesterday stating that my membership would be renewed today. There was no link or anything. Now money has been deducted from my paytm account without my permission for this month also. Also, there is no information about how to unsubscribe to your premium membership. I have sent an email to the customer support of sonyliv to which i requested for my unsubscription but there is no response yet. An amount of 120 is deducted from my paytm account illegally.

I had subscribed for sony liv premium membership and paid for the same through paytm account. I subscribed for it only for that month and i didn't know that these people will also deduct money for the next month. I received a message yesterday stating that my membership would be renewed today. There was no link or anything. Now money has been deducted from my paytm account without my permission for this month also. Also, there is no information about how to unsubscribe to your premium membership. I have sent an email to the customer support of sonyliv to which i requested for my unsubscription but there is no response yet. An amount of 120 is deducted from my paytm account illegally.

My mobile, sony t2ultra's ear speaker is not working so i have given in kolar sony service center on 6th, stil i didt get the mobile since this date 29.11.2017. The mobile has been transfered from kolar service center to koramangala branch, thery are not responding to any of my calls. I need my mobile back within a day or two, i request you to do the needful and attend this issue as soon as possible and do take any action to this irresponsible attitube of your staffs as they provide very poor customer service.

Pls unsubscribe me from sony liv premium membership
Or else i need to take legal actions
It's been more than 2 months that i am requesting and every month money gets deducted
So please unsubscribe me as soon as possible
Subscription id is 2788966
Every month 49 rupees are deducted pls stop this nonsense
I strongly recomend that this app should have a provision of cancelling the membership
I have contacted paytm also but there was no help from there as well
I had once subscribed to the sonyliv for just one month, but they are charging from my account every month that also without even asking. From two months they are continuously deducting the amount from my account.

I've sent multiple complaints and cancellation of subscription requests to their customer care but they are not responding and canceling my subscription...
There is no way we can talk to customer service and when i sent them a mail to unsubscribe as mentioned in their terms and conditions page, they did not take it in to account and again they charged me for third month for the subscription.
I am really frustrated and do not know how to cancel my subscription from sonyliv.
Kindly look in to this matter...

I bought a 32" sony lcd tv five years ago.
Model no. Klv-32ex300. Serial no. 2667481
For last few months the screen developed wrinkle type defect. It is growing with time. Picture comes clear but wrinkle appears.
Approached the sony customer service. They sent their people who suggested to get it repaired by them privately otherwise it will cost more.
Since it is manufacturing defect, sony should get it repaired free of charge.
It is diluting sony's brand image.
Pl. Guide us.

Dr. Arbind sinha
65, sharanam county
South bopal
Ahmedabad - 380 058

# [protected]
[protected]@gmail.in

Last year i bought a new sony xa1 mobile. After a month i have a problem with touch sensor so. I serviced my mobile in near by sony service center even though after a few days we got a problem with the sensor and still those problems are continually making me irritating. This mistake are happened within 9months from the date of purchased. Please do something. So bad at least replace or give me a free good service. For more details contact us with email

My tv has water damage problem from before 6 month i. E. It's a my half warranty period. I purchased sony tv on 18th june 2017 and after purchasing tv it becomes damage as per the sony service man, we don't know the actual problem. Therefore i complaining my tv's problem then they give me the solution to again pay 22, 800 rs. That means i purchased tv in 39000 rs and again i pay after purchasing tv 22, 800 rs how i can afford it, then i told the sony customer care then he can't help us to do any thing. They just say before 6 month wait but if i am just waiting then my warranty period of 1 year goes finished. I am calling sony customer care every day but they not give any response. Then what should i do i don't have any option. Please help us.

I had purchased the above model on 1/11/2016 and from 25th november 2017 onwards i can only hear the sound there is no picture but only lines are coming. I had duly made the complaint and someone from s g infotech, vasai road visited today and took the photographs and mentioned me that the complaint is in the panel. The warranty is for two years and second year only for the panel. I request you to kindly replace the panel free of cost as i am a middle-class family man and a retired person.

I had purchased sony giving higher rate than others because of the brand and the same brand cheated me. Please look into the matter sympathetically and replace the panel free of cost

I recently purchased a sony bravia kdl-43w800d from amazon india on 29th sept 2017. The tv showed white patches in dark scenes for which i had to contact sony india (Metaltech. [protected]@gmail.com) and i was told to share the screenshot of dark scenes and bright scenes both. The photos clearly showed the white patches during the night scenes and dark scenes. Ever since then sony india keeps on telling me that they have written about the same to the management and waiting for an answer regarding the same. Its been over two weeks and i haven't heard anything from them ever since. I could have bought any other tcl or a vu tv and still not expect this kind of visual distortion at a much lower price and sony, the brand which keeps thumping their chest for awesome picture quality has come to an all time low to defend such issues so blatantly. Please see the pictures yourself and tell me whether any of you could have settled after paying such a huge price for the same.
Today, i was told that sony management has replied saying that this issue is normal and thats where i find it difficult to believe that a brand like sony, whom we have been looking upto since childhood can so blatantly defend a faulty screen.

I am writing with deep disappointment, as my tv which was supposed to be fixed a month ago, is still not fixed, nor have i received a word from your services personnel.

Complaint 1:
When i called customer support regarding my broken tv screen, i received positive response, saying the spare are available (7000 inr) including service charges, i immediately gave a positive response, asking them to fix is as earliest as possible,
But after repeated calling they managed to inspect the tv after about 1 month.
And after that in another 2 weeks time they said the spare is no more available.
I double confirmed with them if the spares were available on day 1, in spite this happened after about 1 month 1-2 weeks time.

Complaint 2:
The service person took an advance payment from me and after 1 week or so, after i called him repeatedly, he said the spare is no longer available. (With a irresponsible tone). I haven't got my money refunded yet.

If you cannot fix or service its better to inform me during my initial inquiry, why do you keep me waiting, hindering me from taking an alternative solution, and finally disappoint me.
This is totally unacceptable and rude behavior from sony india.

I bought new Sony xperia r1 plus from Amazon I can't access internet in this phone easly same Vodafone network easly access in my old phone lenovo vibe k5 plus I want to refund my money from Amazon because phone performance is very poor and very slow internet is almost not working in this mobile. First amezon company said we replace your phone but after replacement still I have face same problem I want to refund my money or complaints against sony company to release this type of poor products

Hi, I've purchased a Sony KDL-43W800C LED TV on Oct 2015. It was working fine since then, 3 weeks ago I observed a mild flickering at one edge of the tv with long frequency of time, with in few days it has developed with a horizontal like across the screen and the frequency of time has increased for 3 seconds. I've raised a complaint with sony (#[protected] the service engineer visited has examined and gave a informed as the complete display panel has to be replaced, which costs around 22, 000₹, which is a shock.

Though we have many options in market with the half the price of Sony, we have chosen Sony relying on its quality, but this is highly disappointing, a 70, 000₹ product doesn't last not even for 2 years.

I request Sony to examine the fault part and get it replaced with free of cost since there is no harm or mishandling done from our end.

Hi all please dont buy this tv not a worth one. We face small line in the starting of a one year but it will be resolved if we switch off and on the tv. But after 3 years we faced many lines. We purchased tv for 4.5 lak but it was not at all coming for 3 years. Service provider told about service cost which is 1 lakh. So please dont but this worthless tv at very high price

I have made complain regarding my sony television but still it is not resolved. We are loyal to sony company since starting but this time it is dissappointing me. No one is willling to repair my sony television. I have complained on 6th nov 2017. My request id is 43847533. After few days i got a ph call from customer service regarding my complain and he again lodged a complain with complain no. 44046932.
He told me that your sony tv part is not available in any country and now it is not repairable and he can give me offer to replace it with a new led tv. He has asked me the model no. And serial no. Of my old tv for new offer and told me that he will call in 10 min. But i did not get and call since then.
I am attaching here the details of my old tv and request you to get the issue fixed on urgent basis as there is a marriage in my home and i want it get repaired/replaced before that.
Kindly resolve it on priorty and take immidiate action.