Sony India Complaints & Reviews

. I was purchase sony xperia c4 last year that was damage in warranty period. So as per replacement policy asansol west bengal customer care give me sony xperia z5 dual model no:-e6683. But after one year 2 months its automatically getting hot and switch off and not to be started any more.

Now i am in chattisgarh and from here bilaspur service centre is in 3 hour distance which is quite near from any other service center. And i was submitted my handset at bilaspur service center on 10/10/2017 and they give me a manual job sheet but till now they don't create job ticket id. Neither repair nor replace, they don't do anything just giving me excuse only. Initially they told me that there was a huge network issue after that they told me that their technical person was not came then they said that my xperia z5 bill was not generated properly thats why they cant make job ticket. Then i talked with asansol customer care and asked about my bill generation they said no mam, it was ok and here i can make job ticket very easily. Then i told him to make me job tickt no.[protected] and to mail me. They did so. Afterthat i was forward that mail to bilaspur customer care. Today again i ask about my handset they told me that they cant do anything they ask to their ho about my handset and they told me that regarding this handset 50%reimbursement will be generate but i have to purchase sony xperia z5 only. Then i ask about job ticket no. They also give me [protected]. I was again talked with customercare in toll free no. And gave them this ticket no. And ask about my handset solution they told me that regarding this no. You are talking from asansol and till now you have not submitted your handset.. Then i said about my problem they told me that you have to go that service centre and make contact with me. But as i told you i am living 3 hours distance from bilaspur city which quite near from any other service center of sony. Its not posible to go again and again bilaspur.

As per conversation in toll free no with customer care its mean that bilaspur service centre tell me lie. They neither talk with ho nor they try to create job ticket.. I am relly getting so much frustrate from this bilaspur service centre they have neither atticate to talk with customer nor they pick up the call.

Sir i bought my sony android t. V. Model no. X75e on dated 16 october from croma store vikas marg laxmi nagar delhi. And it was installed on 17 october 2017 but now just after few days on 24 october i was trying to switch on the tv it was not getting started i don't know why i cheked all switches power switches also i talked to customer care executive and register a complaint. Sir i am shocked to see that sony make this type of cheap products that they didn't run 10 days. I don't know many faults there have been in the t. V. Kindly resolve my issue as soon as possible. Today is fourth day after registering the complaint till now everday i called to service center and they r not doin any thing sony gives us two day time its fourth day now plz resolve my issue... Thax sir

Sarvesh dhaka
Complain id 43471213

Dear sir,
I have been buying only sony tvs so far and i am called a sony man, i had bought the above tv and had written to you about the complaint and not received any response from you.
I had in 21/09/2010 invoice # 816361 bought 3 sony tvs.
I had given a complaint a few days back and one of your technicians had come here and found that the mother board had to be changed and asked me an advance of rs 5000 which i paid.
Later he now says that the part is not available and asked me to buy a new one at some discount.
I cant be buying a new one for a part not available and if this is not settled i shall again in my life not buy a sony product.
I request you to look into the matter.
Awaiting a proper answer from you.
Thanking you,
Yours truly,
Nagappan. Pl

I am great fan of sony and love to buy sony products. But now am very much disappointed and frustrated with the service.

I've visited the sony authorized service center on 21st june 2017 with my old sony led tv and handed over to the service center for new replacement as the old tv had problem with screen and they said there was no parts available to repair. They told me that, select a new model and send an email so that they can get the quotation of the new tv after 25% discount (As we are giving old tv) and how much amount that we need to pay.

I sent an email on 4th july 2017 with the model number (Kdl43w950d) to that authorized service center and asked to provide the excess amount that we need to pay to get the dd.

But it took almost 2+ months to get just qutoation and about the excess amount details to get dd.in that 3 months, i visited service center 3 times personally and called them 15 times but there was no proper response and every time they said it will take one week. Even when i call to sony call center (At[protected] they told the same but no proper action is taken.

I got the excess amount details to get dd in first week of sept 2017 and i've submitted the dd of rs.54, 675/- on 9th sept 2017. But till today (26th october 2017) i've not received the tv and 45 days passed after submitting the dd. They are not even responding to the call now.

Is this the process of sony? This is how it is defined and work? Will it take more than 4 months to get the tv replaced? Still how long it will take to get the tv?

The worst thing is, i escalated this to sony by sending an email to sonyindia. [protected]@ap. Sony.com but they are not also not responded.

Here are the job no#j71526727/j72091442 for you reference.

Service request id 43376554 is assigned but not yet provide any engineer/tech.
There are three times reminder for complain in sony customer care but not take any actions. Customer care person says every time about my complain "today/tomorrow resolved your problem, but action are display. Customer care assigned ultra care 21-23 & 26, samvet shikhar complex, db city corporate park, rajbandha maidan, ge road raipur. No any action are taken by ultra care.

Dear sony,

I, mahendra sitaram kamble, purchased a sony bravia tv (Model no. : 32r482b / serial no. 3268338) in august 2014 from croma, lower parel. I also purchased two years extended warranty on 15th of july, 2015, (From: orbit electronics, worli) before my initial warranty period expired.

In september 2016, there was a problem in the tv screen. When we start the tv in the morning, it showed vertical blue lines on the screen. Double pictures were displayed and small horizontal lines was there on screen which used to disappear in a minute. Thereafter it work properly for the day.

I registered a complaint in 3rd october, 2016 (Service job id: j[protected] at the sony’s toll free number for the above problem. While speaking to the customer care representative, i come to know that my extended warranty number[protected] is not registered with sony.in attached above job sheet, warranty category is mentioned as “out of warranty”. On giving the further details, such as the rubber stamp on cash receipt on warranty card, she said the technician will visit me soon.

The technician came from the service center i. E. Orbit electronics (Same whose stamp appears on warranty card) and advised that the tv needed to be taken to service center. After inspection at service center, i was advised that screen needs to be changed. They keep my tv for nearly 2 months, reason being the part they sought from the company is not available and will take some more time. Meantime they provided with the other tv for temporary usage on request.

When they send their representative with my tv, the tv worked ok for 2/3 months and then it started giving same problem again.

I again registered the complaint around may, 2017 (Job sheet missing).

Again they took my tv to the service center and after a week i received a call from technician saying that they don’t see any problem such as vertical lines, double picture, etc. He said that the 3 white dots on the screen will be taken care of and the problem will not arise again.

When i have received the tv neither vertical lines, double picture, etc. Of screen was resolved nor did the 3 white dots. I had a talk with the technician again about the problem not being resolved and he said that he had inspected the tv for several hours but could not find any problem so he sent it back to me. This time the tv screen was not even properly closed and the while light from inside the tv from bottom edge was also seen.

Meanwhile, my tv’s extended warranty also expire.

Nearly after a month, when i reached home from office, i have seen that a frame remained on the screen for a while and so on. I asked my mother whether she started the tv at that moment hoping that screen will displayed properly after some time as it did since tv returned from service center. She said that the condition was same since morning. I waited for some time and then again called technician, with whom i have spoken earlier about the same. He informed me to register a complaint with sony and they will look after the problem.

Again the complaint was registered on 14th october, 2017 (Service job id: j[protected]. This is my third complaint in one year for the same problem. Your customer care representative said that if the problem is the same which you have reported earlier, it will be resolved free of cost.

Your technician came and while leaving he informed that either they will come home and repair tv or will take it to service center again. They charged rs. 200/- for the visit. On asking about their visit, i was informed they did nothing, but took front and back pictures of tv on their mobile. Now earlier there were only 3 white spots on tv screen which has increased to 7.

After 3/4 days, i received a call from the service center asking for rs. 12, 500/- for screen replacement.

These are my beliefs:
• money for extended warranty was taken from me, but was not forwarded to sony.
• they took my tv to their service center but did nothing to resolve the problem permanently.
• i was informed that some part is replaced which i believe they did not.

Earlier, i was using crt tv of panasonic. When i thought of purchasing a new led tv, i purchased sony tv as i wanted best product and was pretty sure that sony will give me a good quality product.
I regret my decision now.

I am in cable business. Sometimes my customers and friends ask for suggestions before purchasing a tv. Earlier i always recommended sony tv as number 1, but i am afraid that i won’t do that again especially after this horrifying & unprofessional experience from such a big company like sony.

Mahendra kamble
[protected]@yahoo.com
[protected]

Hi.

Please beware of this model tv set, it looks good from outside, but kaali dabba, just in 4 months time the display went off. After complaining to the customer service, they arrived and said the display is gone and we will replace it. But, we were worried about the other parts in the set and wrote an email.

The email to the service center has not yielded any response till date and it has been 5 days now, after 2 days i followed up with the customer service and the only response i get is that, they will forward the same to the management. I don't know, what they have forwarded or what escalation they have done.

Net net the point i wanted to make is, by spending so much and going for a reputed brand name in the name of sony, which is not giving any better service for the extra bucks which we are paying, it is better to go with other local brands which are way better in their cost and service. Even if the service is not good, you can better discard and look for a new one as they would not be as expensive as these sets are.

This is the worst service ever provided by any company. Even after 8 days from the date of purchasing and n numbers of calls i made to contact them no one answers the call nd customer care agents won't understand the issue correctly. Please never be a part of sony india.. Lg if far better than sony in quality nd in customer service. I regret that i had chosen sony.

Service request[protected] assigned to new sai electronics pune.

Complain:- at the time of delivering the product (By vijay sales, changan nagar pune) we have asked delivery boy if we can check the product. However he said let sony team will come for the installation and they will check.

On the day of installation i found lot of scratches of dvd player and also sub-woofer was defective and did not seemed pack piece. I immediately raised complaint against this issue but still no resolution.

Very poor services.

Very sad to say that i have complaint for my 55 inch 4k hd tv model no. Kd-55x90004a serial no. 4300969
With a payment advance made for replacement of amount rs. 50, 000 on 4 sept. 2017 at sony centre ultra care raipur which was purchased on 29 jan 2014 sum rs. 2, 84, 199 from lotus raipur.
Akindly let me know that the company people are making excuse overtime we ask. They told that panel is coming from thailand malaysia and also told later that company is getting tv replaced of same amount. Request you to kindly clear the situation so that i can further plan or complaint required person.

Service request id[protected]Raised on july 23rd 2017).
The corresponding job number is j72307537
Sony led tv serial number is 5704759
Issues - flickering screen
Suggested resolution - replace the display panel.

It has been 3 months that the service request has been raised. I am under continuous followup with service team and sony customer care. But have only received fake promises such as "your part is ordered and would be available in 2 days". I am tired of listening to such fake promises.

Request is to provide a new led tv of same of above configuration or provide equivalent compensation. Kindly treat this as a final email, after which i would be taking up legal action against vrushali / sony india.

Vigneswara - sony service center is very worst ever. I purchased home theater on 7th october and when i raised a request for installation and demo, it went to vigneswara service center, bangalore. They have not yet addressed so far. I've been still waiting for it. I raised 4 complaints so far and one after the other it gets closed automatically. No more sony is a great brand to trust. Switch to better brands like samsung and etc who does a better and prompt service to the customer.

My service request id: 43304697.

I have purchased sony bravia 80 cm (32 inches) bravia klv-32r302e on 17 oct 2017 through amazon but installation has not done yet. I tried calling the customer care several times but every time is busy. After trying so many times it get connected, i booked my installation and the representative said it took 6 days for installation. Again i called to sony customer care, another personal told me it take 2 days. One one is clear about the turn around time. Please share the exact tat. Representative said that engineer will call but no one call for installation. My service request id is 43374019. Please check and rectify otherwise i have to return the tv to amazon.

On 26th of jan 2016, i bought a sony bravia tv (Model kd-49x8500b). And on 15th of july 2017, i faced an issue with the tv display. When i gave my tv to the sony service center, they said that there was a defect it panel and board and i got it repaired paying a huge amount on it. And now, 19th of this month, the same issue recurred. (Display issue again).
So the thing is i can`t pay a huge amount on the repair every 3-4 months.
I need want it replaced.

Sir,
I had purchased a sony bravia android tv (Kdl43w800d) in the month of jan 2017 in my wife name. 20 days back authorised service ms. Access electronics, thrissur technician informed its panel complaint (Half portion not clear) and not received the new panel till now. The above incidents forced me to inform you. Need replacement/refund.

I have purchased the sony w672e model just 3 months ago. But on dt 4 oct i made a problem day the tv become off automatically n i registered a complain n d i'd is 42643862. On 5th oct engg comes n see d problem n tell day he unable to solve the problem. N tell that another person will come n take the problem but till date no one has came n take the problem. Today the tv is get totally off n the power is not coming n again i registered the complain n they tell that the engineer will come. Let's see what is happening n when will the engineer will come. But totally disappointed with d service.

Hi, i have purchased sony bravia tv 3 days back still now i didnt get any call about the installation i got sms yesterday eveing about service request. Service center number given but till no response from that number. I am really fed up and im leaving oos tomorrow. Kindly dont provide false information to customer that tv will be installed next day.

I had purchased 32" sony bravia (Model no. Kdl32w600a) on 2013 at reliance digital show room, ambattur, chennai, tamilnadu. After 3 years (16.10.2017) of successfully running, the display is gone all of a sudden – no video in that screen, we heared only audio then i call the sony service engineer via tool free no.
After checking with service engineer, he told panel needs to be replaced and it will cost around rs12500

Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with panels, they should have replaced the panel with minimal amount irrespective of country as sony is not a local company, it’s a global one and get good customers satisfaction.

If an tv from a brand like sony doesn’t work for even 5-7 years, on what basis should customers differentiate between sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately

If there are problems, the repairs are also going to be cheaper.

I kindly request to change the panel in minimum amount. If you are not responding i am going to stop purchase of sony products

Thanks.
D. Valmeeganathan
Avadi, chennai
Tamilnadu,
India.
Mobile no[protected]

I bought a smart watch on 2nd oct 2016 from sony and the product became not working within the warranty period. I gave it to a sony service center on 15 may 2017 and they told that they would replace the product in two weeks. After a month when i reached out to them they told they are not able to find a replacement for my watch as the model is discontinued. I escalated this case to sony and got reply from them that they will work on it asap. Again after three months i got a call from sony saying that i bought the product from a non registered dealer even though the product is genuine, so i will not be eligible for replacement.

I understand that this is a way adopted by sony to defend my case in case i file a legal suit. What needs to be done next?

I purchased sony led tv kdl-55w800d tv from chroma on 23.10.2016. The tv is still under warranty, but it is failing to start and blinking red 5 times again and again.

I made complaint on 09.10.2017 to sony customer care no. ([protected]) vide service request id: 42780234 and i was assigned sree balaji electronics, hyderabad. Customer care told that sony technician will visit my house to repair tv in 48 hours (2 days). Nobody came to visit in 2 days.

I called them again and they told to wait for 1 more day.

Next day again, i called they told to wait for 1 more day.

Next day again, i called they told me that service center allocated is too far and they are reallocating to another service center, universal electronics.
I asked them why it took them 5 days to realise that service center allocated is far and they need to reallocate. They told there service center allotment is automatic and based on pin number, but i asked him to repeat address and pin number registered for my complaint and pin number was correct. How can they waste 5 days because they wrongly allocate service center based on pin number that was correctly given to them

I thought at least now somebody will visit in next 2 days, but still no call from sony technician and nobody came to visit also.

On 17.10.2017, when i called to know status of my complaint, after that i received message that my complaint has been registered again under different new service id: 43151354.

Now today it is 20.10.2017 and nobody has called nor visited my house to repair my led tv that costed me rs. 1, 05, 000. And is still in warranty period.

I purchased sony believing that sony is superior quality and better brand and their service will be good and now i am greatly disappointed.

Moreover it is humiliating and frustrating to have to call each day to remind them to send a technician and they tell we are extremely sorry, please wait till evening and technician will definitely come.

I request to attend and resolve my complaint as soon as possible.