Sony India Complaints & Reviews

I had a issue with my sony bravia klv-32r422b. We called up sony services at ooty on 8th of september and gave them our tv. On response they said that the panel board has been damaged and has to replaced and few days later they called us back saying that the respective products is not available and ll give us a replacement of the same model. It's been almost a month now and your service is too worse that i'm regretting why i went for your product. If this continues herein without any response towards my product details i have no other options posting about the bad services of sony service center ooty (Digitek computer services). Job no. J[protected]Customer name hiriyan k n)
Looking forward for the immediate response from your side asap.

As discussed today with ms akshi at sony india hq, delhi, my new purchased tv dtd 25/09/2017 for model kd 55x8200e, srl no 8002675, product 8d no.18895701, with 1yr warranty card (No ref available), need documents for netflix six month free connection which are not available inside the box, opened by sony service centre vashi, person mr lingappa at new mumbai.
Please arrange those documents at earliest to avail the benefit.
Thnks
Pradip kumar baidya
Mob [protected]
Navi mumbai, pin 400706

On 28/09/2017 ihave purchased new sony led klv-40r352e at p. Mohan shopping centre, thanjavur
And tv was assembled by service man but we have problem with the tv
Straight vertical lines appear on the tv screen the line is quite narrow but impossible to miss. Day by day the vertial lines are increasing
On 30/09/2017 i make a call to service center and the compliant id is 42498508 there was no response from the service center so please make a quick remedy for this problem.
Respected sir please replace the tv and provide problem less tv as soon as possible

Dear sir, i have purchased prem membership on 29/09/2017 for 3 months by paying rs 120 i am getting error in playing live streaming shows of sony tv live screen shot is attached pl note that i want to watch is live stream on my pc i am using my [protected] no for verification purpose i have also reced the receipt conforming the payment pl slove this problem & call me back on this no or give me help nos so that i can call you to explain pl note that i have good internet speed conn in my pc at home
Tanking you
Rekha s khude pune [protected]/[protected]

I went to libra technicom, madhopur varanasi regarding problem in my sony xperia c4. Receptionist i'll behaved with me and she repeatedly asking me to submit my phone and she will inform me after 3 days about the problem in my hand set. After multiple requests she took 118 rs and informed me, set is having touch problem. What a joke... I am already knowing my phone is having touch problem.
Job no. W[protected]
Imei no. [protected]
Si no.[protected]
Ticket id. [protected]
Model no/hsn no. E5363/85171290
Costumer name - smriti bhadwar
Date 29 sep 2017
Bill no. Lt1/fy17-09/0000327
Kindly do something against this 1 sided loot of service center.
Thanks

I wanted to buy a playstation and i called sony india a boy picked up my call he asked my age and my contact number. I told him i'm 16, he asked me to give my call to my parent. As i was out of home i told him my parents was not here. He denied to give me information. As i'm 'minor', i asked him what "minor" means, according to cast, creed, religion or money? He told me i can't give you information as you are minor. I ended the call and tried to call them again, the same person picked my call and i told him i'm 48 years old. He told me you're calling back. I told no. He told me you are minor, again this #! I ended the call and choose to contact demo and installation department. A lady picked my call and i told her everything, what happened, at last she told me " he gave me the correct details, you are 'minor'. I was very disappointed and i told her to block my call in sony india. I even told her that i'll call sony usa regarding this. So this is my crazy story with sony. I contacted them first time in my life. And here i am.

I have a problem.in my sony xperia xa ultra the data limit are not going off after per 2gb used the mobile data getting off outomatically. After that with out restoring the mobile phone mobile data cont be turned on plzz tell me how can i solve this problem
If there is no solution plzz tell me the procesur for xchanging this one. Sir if there is any option for exchanging i[censored] tell me that option that would be ur most kindness. I am waiting for ur suggestions.
Thnk you sir

On 31/07/2017, i had given my sony home theatre system for repairs to the authorised service provider namely nishant enterprises, located in goa. At the time of submitting the set for repairs i was only given a hand written service job sheet which did not contain an authentic job order no.in fact the job order was not even registered with sony india by the service provider. Later at the time of receiving the duly repaired set, i was not given a system generated tax invoice. The charges towards spares consumed and service were handwritten on the same service job sheet. Further none of the faulty parts which were replaced at full cost to me were returned back to me. Inspite of following up i have still not been given the job order no, invoice and faulty parts. I think this is a frequent occurance with this particular service provider who is also known to be rude and arrogant with customers. I have now decided to report this matter to the local tax authorities since he may be willfully trying to evade tax and conceal income. There seem to be very little that sony india is doing to maintain checks and balances when it comes to their service providers.

I had got my home theatre system, which was out of warranty, repaired in august 2017 from sony india authorised service provider in goa named nishant enterprises. At the time of submitting the set on 31/07/2017, i was only given a handwritten service job sheet without an authentic job order number. The job order was not even registered with sony india. After due repairs when i collected the set on 03/08/2017, the charges were handwritten on the same job sheet and i was not given a proper tax invoice. Neither were the faulty parts returned back to me. Inspite of following up for the job order number, system generated tax invoice and faulty parts, i have not received them till date. I am now planning to report the matter to the local tax authorities for necessary action from their side since this may be a regular practice by the service provider to evade taxes and conceal business income.

Dear sir /mam,
I am writing this email because i don't want to use sony mobile which was i bought 3 months ago. The piece was faulty i already submitted it into service center 15 days earlier, yesterday i received my phone but now it becomes worse. I don't understand why u people create such # phones. I want my refund as early as possible.
1) model - sony xperia xa1 (Black 32 gb)
2) purchase date-24/6/2017
3) from the date of purchasing i suffer software related issues. My phone frequently goes into vibration mode so i continuously visit sony customer care regarding the same issue but they told me i had to wait until new software come i wait for 3 months but issue not solve (Sony customer care — zeal infotech, g14, 15, c1, jayaram complex, neugi nagar, panaji-403001 goa)
4) at 12/09/2017 i again visit customer care regarding charging issue.. (Ticket id - [protected], job no. — w[protected], product submitting date-12/09/2017 product delivery date - 26/09/2017)
5) now my mobile suddenly goes switch off. Last night the mobile battery was 82 % and at morning it switched off then for charging it took 6 hours and now battery was 52 % then again goes switched off and now charger also not connecting to mobile.
I just fed up to continue visiting the service center. So i don't want this piece and i want my money back.

Rahulkumar bhagat
+91 [protected]

After subcription unable to see any video money deducted unable to watch as i am watching it before subcription, no video is playing saying assets whatever, i dont know what is the problem. After subcription unable to see any video money deducted unable to watch as i am watching it before subcription, no video is playing saying assets whatever, i dont know what is the problem.

I have an audio system model mhc - rv 22 that does not work. It is more than 5 years old. The service centre named nishant enterprise located in margao goa informed me that there was a problem with the tone ic and that the said ic was not available with sony. When i asked the owner of the service centre whether he would fix the ic if i managed to get it somehow he said that he could but would not be able to take responsibility. I then told him that i would send the set to him and he should check and confirm the faulty parts. After confirming i would be able to take a decision regarding the ic and other faulty parts, if any. However today when i sent the set to the service centre they refused to accept it and one of the technicians these spoke very rudely to me over the phone telling me that in case i know so much about the set i should repair it myself. He also said that he will not fix the ic if it is not an original sony part. This is perfectly fine. If that is company policy, i have no complaints. What bothers me is the why as a customer i was asked to interact with the technician on a policy issue and not the owner of the service centre. And how dare the technician talk to a customer in such a rude manner? I had only requested for the set to be checked and an estimated given of the faulty parts. I am a loyal sony customer. Totally in our family we have 6 sony brand television sets and 3 home theatre systems. This experience has disgusted me so much that i am now inclined to not buy any sony products in future.

Bought a sony dvd player dvp - sr370 through amazon. Arrived yesterday. I called the service centre in goa to ask them to send their technician to install it & give a demo. They say this product is not entitled to a free demo. I asked them who takes responsibility if the product is defective? But they did not agree. So i tried installing it and was not successful.

Hi sir/madam,

Im santhosh here,
Last three months back, i had given my sony tv to the above mentioned service center (Abhivrudhi tech), during last service no issued had been identified and returned back.
After one month i faced same problem in my tv, again i give my tv to the same service center, & they said that some issues had found & collect rs.3, 800 some of amount and even after service done, same problem has been araised,
& now i have given my tv to same service center 15 days back,

From 15 days no proper response from this service center,,
As of now they asking for additional documents like warranty card, bill and so on.

Later i have submitted all documents, even though no proper updates have not been given...

Service center manager in charge mr. Arual (Contact no.[protected]) had promised me that ill replace the tv with that of new one,,

But as mr. Arual or any other executives are not responding,,

I never excepted this type of response (Service) from sony.

So kindly do the needfull asap, and oblige,

Thanking you,
Santhosh
[protected].

I bought a premium membership at sonyliv on 12th august, 2017. Now i am willing to unsubscribe the membership. The payment was made by my paytm account. I did sent a mail about this matter to sonyliv customer support team on 24th august, 2017 but, till now no action has been taken by them. This month again on (12/09/2017) the subscription was auto-renewed and an amount of rs 49 was debited by my paytm account. I want them to credit my amount back to my paytm account as i had already contacted their team about this matter and asked them to unsubscribe my membership.
I am really disappointed with sonyliv customer support team. They are of no use.

Email id - [protected]@gmail.com
Mobile no.- [protected]

Hi,

I bought sony led model no: 24p413d 8927063 on 4/6/2017. Last week the picture tube got damaged. We went to the shop from were i purchased this model.

He is denying to get this led ok and is asking us to pay rs 6500 for the picture tube.

I wanted to know if sony cannot last even 3 months then what's the use of paying so much of amount on any product.

Why do you guys even provide warranty if you dont wish to actually give customer service or repair the products.

I am highly disappointed with the service and the brand.

I am expecting some reply from you guys since it's only been 3 months and the led got damaged and the service centre is also not ready to get this repaired.

Prashant shendge
[protected]

Sir, i am the owner of sony 32 inch led tv (Model no 32r 482b) and the same gone defective. Hence i contacted sony service centre for repairing the same and i deposited my tv at ps sony service centre abhyankar nagar nagpur (Maharashtra, india) on 18th of may 2017 but was not properly repaired due to which it was intermittently woking. I was charged very heavily for the amount of rs 3775/-. Again i deposited my tv at the same repairing centre for the same fault on 24th july 2017 but it is not repaired uptill now. When i asked the servicing personnels about why its too late in repairing then they replied that the parts are not available. Through this complaint i ask the company to furnish the strict directives to the concerned repairing centre to repair my tv at the earliest please. If its impossible to repair the tv, i request the company to issue me other sony tv in good condition until my tv gets repaired.

Deepak n kedar
Mobile [protected]

Sir. I am really disappointed from your sony distributor named "sony center deepika electronics, sec 16 market".
I want to purchase a 24" sony tv and i went to only this shop because this is only sony distributer in our region. But he has done a very bad thing. He was giving us a used tv which has used atleast one year for display in a shop. As i know that the displayed tv in a shop must not for sale to costumer but he will sell the displayed tv in shop. Also he wasted our time (Approx 2 hours) by saying that tv has transported from godown.

Hi,

My product (Sony bravia 32w512d, 32 ") warranty expired on may 17th and it has some issue with the switch and displaying some error messages but it was working with remote. So i have registered the complaint in authorized service center in my town. (Madonna care center, kanjikkuzhi, kottayam (District), kerala (State.) — ph:[protected]. Service engineer came on sunday and just removed the switch adapter and he charged rs/-900 without bill.

When i called to service center for rechecking the amount they said that, for disconnecting the adapter they are charging rs/- 400 only.

Also that service engineer said, for next time don't call to service center, you can directly contact him.

I am totally disappointed with this service provided by the service center and i need my money back. These type of service centers will ruin your goodwill.
Please do the needful asap.

Thanks & regards,
Ajesh krishnan,
[protected]

When tensports was there they were broadcasting clearly all the atp 250 series now after the tensports broadcasting rights after it sony ten channels took all the rights after that the atp 250 rights were with atp 250 series and now the atp 500 and atp 1000 series are broadcasting a bit ok but the atp 250 series has not been broadcasted even a single time the atp 250 series like st petersburg, chengdu, shenzhen, and so on...