Sony India Complaints & Reviews

Sir,

I purchased a home theater model dz 570 in 2009, use of 1.5 years the system stopeed working. On lodging complain the service team checked and advised to change mother board and the same was done on chargeable basis. And was performing well. Now again my system has stopped working and i lodged complain and now service team have checked and they confirm that mother board have some problem and need to be changed. But as model is quite old and hence the spares are not available and they unable to repair the same. Hence please advice what should i do with my system should i through it in dust bean...

Job no. J72388884 dt. 11-9-17 of sigma marketing (Service) sony authorised service centre 178, master tara singh nagar, jalandhar against bill no. J7/fy17-09/000689 dt. 22-9-17 for rs 7394/- in the name of m/s mahajan polymers. As you can see in the above attachment that i have replaced body of my laptop and spend a huge amount of money but still service centre saying that there is no stock of cvr bazel hindge cover (R). This is like a waste of money that after spending this much of money laptops seems broken only. I have purchased 2 laptops of same model 2-3 years earlier and you have same problem of body breakage in both laptops. Your company did not pay any attention to my complaints earlier made against this body part and now i have spend money for it then also it remains broken.
So kindly do some needful action for this and send this part to the above mentioned service centre immediately and make me feel satisfied after spending money.
Waiting for your reply. Arange a call on my mobile no. [protected].
Hope this time you will do something.

Dear sir,
On 29/08/2017 i had purchased a sony led tv from m/s st george electronica pvt ltd thrissur in kerala and on 12 th september the tv started dis functioning and the same was brought to notice of the dealer as well as the service engineer who installed it on the next day.
It us really disheartening to note that the tv is still to be set right and some lame excuses are bring put forth by the service center.
Please note that both o[censored]s are employed and just and sheer belief in sony that it would have better quality and timely services in time made our mind in purchasing the tv and now i am compelled to believe that my decision was totally wrong. What i am getting as response from your service center is sheer irresponsibility as they were of the opinion that the tv bought on 29th august 2017 and installed by the authorized sony engineer and found infructous on 10th of september canot be replaced and and the defective board would be serviced and and put in the tv which may again prove defective very soon.
Telling you frankly i am totally disappointed on my wrong decision of preferring to sony...
Even on 23rd september nothing has happened which i earnestly believe is not atall appreciable for a great institution like sony
Yours faithfully
Murali
[protected]

Sir,
I have purchased a sony tv of 22 inch in february 2015 which was 2 years warranty. On my request the technician of the happy care services, bhubaneswar had visited to solve the problem but he asked us for replacement of the display board of the tv. The cost of the display board is nearly rs.5000/- as stated by the technician. Sir, the tv i purchased from my savings. After expiry of 2 and half years the display board requires replacement. It is not possible to spent rs.5000/- towards repair of the tv. As sony is a big branded company, it will go a bad message to all the displays gives problem within 2 and half years. So i request to replace the display without charging any cost. Pl reply as soon as possible.
With regards
Sk pradhan

I have purchased a sony make led tv model no klv-49we672e on 14th of september 2017 from khosla electronic pvt. Ltd. Baguiati jora mandir store. The manufacturer is running a campaign of 1 tb external hard disk drive free with the purchase of this product. At the time of purchase they have not given me the hard disk and asked me to come after 7 days. I again visited on 22nd september evening time when they have kept me waiting for more than 30 min and make me roam around from one person to another. They seem to behave with me very strangely as if they are doing me some favour. The sales person sumit das who attended me at the time of selling me the product was standing idel and passing on instructions go there come here, tell him, ask him etc.
It is very hardening to see that after purchasing a television with in one week they started to deny the fact that i have devoted some of my precious time to collect my 1 tb hard disk, they should give this on the very first day.

Jhumpa chatterjee
[protected]

As per my request id no[protected] dated 21/07/2017 & complain no mentioned above your service technician had examined my bravia tv bearing model klv 32c x 320 serial no-7019021 & informed for replacement of faulty display panel. He had also taken photographs. Accordingly i had paid rs.5000/- as 50 % advance to m/s. Happy care services, bhubaneswar vide money receipt no-15163 dated 15/09/2017 for panel replacement as advised by your service center. Today i had a telephonic call from your service center requesting me for purchasing a new tv under discount which is not acceptable to me at all. Early action may please be taken for panel replacement. Awaiting an early reply in this regard.

I am diksha chanda who submitted sony z5 on 30 july, 17 for jack issue (Handsfree) der was no reply from so many days after 15 days i call in vashi services center regarding my cell phone they said will call u in sometime this same process continues for so many days later i get angry the they called me n said we done with ur cell bt ur pannel is cracked thtz y fitting issue is coming u have to pay 2500 i said k the also they didn't given my cell phone they said u can collect direct from andheri i[censored] can so my husband took cell phone from der after wards i cum to know k woh log ne mera jack bhe the nai kiya n ek part fit karna blood gye nw they accepting yes we forgot to fit that part n they said that tym k i repaired ur jack which is still nt repair from one n half month they took my cell bt still without repair they dispatch without informing the customer about that whn i called they said i will talk to sir n let u know n sir said bring ur cell today only by 12 o'clock n whn they called me it's 11 o'clock i also paid for pannel 2500. Nw plz tell me what i do for dis

I want to cancel my subscription of sony liv. But not getting any response. They charged me again rs 49 this month. It is serious case of fraud & theft.
I signed in using my mobile number [protected] on 20th aug from paytm.
But i did not wanted to continue my subscription. I mailed them about the same. But i again got charged on 20th sept from paytm without any notice..
Sony live is serious fraud company.
Neither company is responding for mails nor there is any customer compalint number.

Mobile number: [protected]
Paytm transaction id: [protected]

I shivam sharda from city - amloh dist-fatehgarh sahib (Punjab) i had bought sony led tv 43 kdl from m/s. Unique electronics city-khanna my complaint to (Sony service centre city-khanna) led sound problem sound bar not working complaint date[protected] sony engineer visited 13 times in 50 days i called to sony customer care but note solutions. Service is so poor pls help me

I have submitted my phone to the service centre because it was having a touch issue, its been 3 weeks and they have still not reached me for it. They are just pushing the date forward and forward. The device had this problem out of the box, after talking to them they told me that this phone is giving this problem for each device made so they are replacing it. They gave me a time for 10 days but yet its 3 weeks. They haven't reached e.

I had bought sony led tv 43 kdl from m/s. Lotus electronics, bilaspur on 31/10/2015 vide bill no.*95r1500174*. I had reported of breakdown of my tv set to m/s. Lotus electronics who had forwarded the complaint to the authorized service centre for repair. First of all lotus electronics did not even bother to register my complaint. After a lot of persuasion from my end i myself got the toll free number of sony electronics and lodged the complaint with them. Thereafter after a lot of follow up they sent a service engineer who said the lcd screen is broken and needs to be changed. My tv set was working only the screen was black out. The channels could be changed and we could hear all the voice. I had deposited rs.12000/- with the service centre. Now nor the tv is repaired nor they have returned the money.

I have subscribed to premium membership of sony liv. Every month the subscription amount is automatically debited to my paytm account. I want to cancel the subscription hence forth. Please stop debiting my paytm account.

M. R. Lokesh
[protected]
E-mail:[protected]@yahoo.com

Please confirm receipt of this message and the action taken on my e-mail id.
Thanks

As the expiry date of my subscription date was passed, my subscription was renewed automatically by deducting the amount from my paytm. I had registered through my mobile number. I don't want the subscription at present.
I request you to cancel my subscription and refund the amount in my paytm account. Also please deactivate this feature of automatic subscription from my account.
I mailed several times to [protected]@setindia.com but there was no reply.
Kindly look into this matter as soon as possible.

Details : [protected]@gmail.com
Mobile no. : [protected]
Paytm cash txn id: [protected]

Dear manager.
I have purchaced xperia xa model 2 mnths back. Last time only i have given my phone to repair but again same problem i am facing for my phone. I have talked about replacement with you service provider they says it is not possible we can repair it, you tell me how many times should visit service centre for this issue they dont even guarranty that this problem will not persist. I have always trusted sony for its quality and services but now i am facing issues with service and quality. Kindly help me to maintain trust with the brand.
Last time job card b1w[protected]
Job number-w[protected]
Akola serviced
Bill name wasim wohra

On june 23rd 2017, i subscribed for a channel on sonyliv and paid rs.49 via paytm.
On july 24, rs. 49 was automatically deducted from paytm without consent.
On aug 21, i sent a mail to sonyliv for unsubscribing. But did not receive any response.
On aug 23, again rs.49 was deducted.
Since then i have sent numerous emails to unsubscribe, but i am not getting any response and now i got a message that my account will be again renewed on 21 sep 2017.

Sonyliv is contantly charging money, without users wish and consent.
Mob: [protected]

I bought a sony bravia tv back in 2014. Within a year, the tv panel started flickering. I raised a complaint with the sevice center and they did repaired something and flickering issue was solved. I asked if this would be reoccur and demanded a replacement, but they confirmed they have repaired the defect. Now again i am facing the same issue where the tv has started flickering half of the size every 2 sec. I trusted sony for it's services but i am highly disappointed.

Today i go this sony showroom (3-4, shahanai residency,, shahnai residency, a. B road, akshay deep colony, indore, madhya pradesh 452010), i need a head phones, so just ask sony head phone, but the sales executive not response to my question, he simply tell me here no head phones, i don't know why he behave like that, am a sony customer, in my home my all electronic accessories are sony only, today am really feel very bad about of his appearance, so this is the way sony handle his customers???, pls take this issue very seriously!

I have purchased Sony Bravia LED TV Model KLV 32R562C, Set Sr. No. 4518085 from Manisha Enterprises, Wardha (Maharashtra) on 14/11/2015 vide Invoice No. 867.
I have also purchased Extended Warranty for 2 Years vide EW Card No. 32033883 on 17/08/2016 from the service center Named Vaishnavi Electronics, Chandrapur (Maharashtra).
My TV has gone under repair for Display Panel for 3rd time, including the last time before 1 Month.
I made complaint to Service center, Their service representative came to me around 15th August and took photos from his mobile phone, and told me to wait for 7 days. I was in continue follow up with Mr. Satish from Vaishnavi Electronices, Chandrapur (Mobile No. [protected]). After about 20 days the same service representative came to my house with new Display Panel for fitting, but unfortunately, its connection plate (as said by the Service Representative) was different and once again said to wait for 2 or 3 days. and until now my TV is under repair for complete one month. I am complaining that your Service is very very bogus. There are very very negligent people in your Service Centre. I am very disappointed. Please do the needful at your end to solve my problem as early as possible.

N. G. Bisane
(Mobile No. [protected])

I am loyal customer of sony company . this is first time i getting a worst services from sony, company employ don`t know how to speak with the customers, they even don`t care, how long u are with this brand . it is not appreciatable. i think sony have lots of new customer, so they least bother of the old customers . i will definately write to sony india head .

Dear manager

I have purchased sony TV outside india with international warranty
Currenty facing problem in display panel
Tv while switching on gives message shutting down after 20seconds.

Puchase date 1jan 2017 dealer Ashraf Bahrain. Dealer promised its valid for international warranty and contact dealer in india for registration i have attanched invoice as purchase proof for warranty verification