Sony India Complaints & Reviews

Subject: complaint against 1. Mr. N. Karthickeyan pillai, regional manager sony india (Asia) (Mob:1st number [protected], switched off, 2nd number [protected] active, 3rd number [protected] active), s/o narayanan r/o 10, sivakami line, packiam street, annuppanady, chinna, anuppanady, madurai, tamil nadu-625009

2. Ms. Rimi pal acting as his wife ms. Rakshita n w/o n. Karthicketan d/o thiru nirwane gowda as per marriage certificate...

I have a premium membership with sony liv. I paid via credit card through their app. The only way to cancel the membership is by emailing them at [protected]@setindia.com. I have already sent a couple of emails to cancel my subscription but they have not responded and renewed my subscription. The renewal date is 14th of every month. Please look into this as soon as possible.

With great sorrow, i would like to bring your notice about bad behaviour of sony service centre staff punea, bihar. It was about querry regarding complain no 41783407. The no provided to me was [protected], [protected], [protected]. When i tried the first it didnt connect so i tried 2 no. The person picked the call then i first asked whether u r from sony costumer care he replied yes than just started my querry about the complain he suddenly cut call. I again called him back then he reluctantly replied i m outside. I told him you can said the same in first call and than then can ended the call. He again said in rough manner who had given u my no. I said that your field person had given me this no. Again he replied in very bad manner that you have to call on land line no not on my no. I also reacted this time and told him that i was provided by this no so i was supposed to call, at this he used abusive langauge.
I again called the landline no and there mr gaurav had picked the call and when i told him the whole incidence the started defending his person and said that you have call on landline. I told him what can i do when i was provided with that no to contact. I asked him to take notice of this then he said that i am sitting here to take complain.
Now i want from yourside to kindly take notice of this
Thanks
Ashit

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Last-attempt-date: thu, 14 sep 2017 01:43:02 -0700 (Pdt)

— forwarded message —
From: ashit kumar
To: sonyindiacare. Ap. Sony.[protected]@gmail.com
Cc:
Bcc:
Date: thu, 14 sep 2017 14:13:01 +0530
Subject: regarding misbehave from sony service centre staff
With great sorrow, i would like to bring your notice about bad behaviour of sony service centre staff punea, bihar. It was about querry regarding complain no 41783407. The no provided to me was [protected], [protected], [protected]. When i tried the first it didnt connect so i tried 2 no. The person picked the call then i first asked whether u r from sony costumer care he replied yes than just started my querry about the complain he suddenly cut call. I again called him back then he reluctantly replied i m outside. I told him you can said the same in first call and than then can ended the call. He again said in rough manner who had given u my no. I said that your field person had given me this no. Again he replied in very bad manner that you have to call on land line no not on my no. I also reacted this time and told him that i was provided by this no so i was supposed to call, at this he used abusive langauge.
I again called the landline no and there mr gaurav had picked the call and when i told him the whole incidence the started defending his person and said that you have call on landline. I told him what can i do when i was provided with that no to contact. I asked him to take notice of this then he said that i am sitting here to take complain.
Now i want from yourside to kindly take notice of this
Thanks

Job no - w[protected]

Dear sir/madam,

I'm p. Rajkumar, i bought sony experia xa1 dual and model no is g116 on
[protected] through amazon india. I got a defect piece, mobile touch was not working, i submitted my mobile on 12th of june. After 20 days after facing runaround, finally they gave me my mobile on 6th of july, i have checked my mobile there in service center infront of service center head only, but still my mobile touch was not working. So, on that time i have requested for refund and service center head also assured me for refund and through customer support also i have requested for refund. They asked my bank details also for refund, but upto now i didnt got any resolution or refund nor any reply from the service center people nor customer support also.

My sony tv is less than 3 years old, it randomly stopped working so i called the company and asked them to pick it up. Now they're telling me that the motherboard has to be changed. This is definitely a manufacturing defect because its not possible for the motherboard to stop working so soon. I've attached a copy of the estimated expense paper along with this.
Call mr. Mehta - [protected]

Awaiting your response,
Thanks and regards,
Ruchi mehta.

Sir,

I have purchased sony xperia xa/black gray mobile

Type: pm-0924-bv

Model: f3116

I mei no : [protected]

On 5/3/2017,

Now, last 5 months my mobile showing problem like, whenever i play video it's showing video can not play. And mobile suddenly goes silent mode & same problem audio also, & mobile's functions not operating,, it's so much hanging problem... So many screens opens,, screen is blinking.

For that i have visited service center 1/7/2017 at aurangabad, that time they are only updated mobile operating system & formatting my mobile in warranty. And they said u don't update mobile applications like video player, audio player & xperia system app,,, that within 1 day mobile showing same problem, it's not works videos & audio, then i visited again after 2wks 28/07/2017 service center, that time they said u don't use jio sim in this mobile and don't use memory card & they are again updated mobile operating system in my mobile. After that i m not using jio sim in my mobile, & not using memory card also but yet mobile showing same problem.

Then again i visited. On 10/08/2017. Sony service center that time they change my mobile's motherboard & i recived this mobile 22/08/2017. But yet mobile showing same problem.

They are not solved my problem, not recived my calls, then i m visited 3 times but the problems are continued and till now i am facing. But they are not responding me. They are not replace my mobile in warranty.

Sir, i have all the related documents... Sir, i just want all my money wasted by punching this mobile.. And compensation for the wasted day... I just wants my money else replace my mobile.

Yet my mobile in warranty..

Sir, please help me..

I have purchased a bravia led tv from prerna electrovision scf 49 sect 3 huda market faridabad vide invoice no. Pe29/00895 dated 27/06/2017 on the name of mahender kumar gupta house no, 6/404, khatri wara old faridabad haryana 121002. After purchasing the same led tv the power switch (On, off) of remote is not working.in this regard i approach in sony customer care no.[protected], the customer executive mr. Ankit guide me for visit to our authorised service center on dated 10/09/2017. After demanding by me the address of authorized service center they give me the address sai electronics 5c/12, railway road nit, faridabad. On dated 11/09/2017 i visited the sai electronics, authorised service center with led remote of sony.in authorized service center i met with ms soniya, i told her my problem and handover my remote in good condition to ms soniya after demanding her. She take it inside the room saying that i checked it. After some time later she return back and said it is damaged and can not be changed. After many request she ready to prepare a service job sheet.in service job sheet she mentioned that the remote damage from upper side but i handover it in good condition. She also mentioned in customer complaint that remote damage from upper side and opened, but my complaint is other. My complaint is that the power switch of the remote is not working. My remote was in good condition when i handover it to ms sonia.

Ms sonia's behavior was not good with me. She misguide the customers and harassed them. I have purchased another two led sony bravia tv there is no any problem in those tv's & thinking that i have purchased another third t. V.

You are requested to kindly solve my issue regarding the remote as early as possible under intimation me.

Thanks & regards

Mahender kumar gupta
[protected]

You are # #, you give warranty to a product but if a product is damaged you guys have an excuse stating it does not come under warranty, you manufacture extremely sensitive wired earphones and once the wire began loose and that too only within 4 months of purchase (700 rs) you people just ignore it. You # #. I bought a sony earphones after the one i received as an accessory with my mobile was damaged and only one side was working, i invested 700 rs and bought a new set of earphones and now within 4 months again the one side has stopped working because the earphones were very sensitive and accidentally the wire broke and obviously it won't come under your warranty. If one side of earphone doesn't work it comes under warranty but the wire should not be broken this # logic is illogical. You guys suck

I have been a loyal customer of your sony brand but my brother got bad experience from your service center. They behaving like street fighters, they dont have manners. I am total upset these type of reputed company behaving like shameful company.
I tried call your regional head and she told me she will give a quick response but i dint get anything.

On 30/8/2017 i purchased the led from ganesh electronics huda complex near hdfc bank rohtak. When led was installed on same date right at time installation there were issues in color and display was going black i was told that it would be ok. I regurlarly follow up the on his ph no [protected]. After two days i was told by the same person that i should launch the complain on rohtak service centre of sony on ph [protected]. The complaint of the same was launched on[protected] on toll free no. Wide complaint no[protected] and after making repetitive calls on 6-9-2017 sony engineer visited my house and that time screen was black and sound was not coming i was told by engineering that it was serious defect with the manufacturing. Then i made call to rohtak service centre i was told that only component will be changed and i demanded that the piece of lcd should be replaced by new one. The rohtak centre denied it that they will only change component and set will not be changed and the concrened person dealing on ph no [protected] treated abusively on phone and arrogantly said that whatever you do nothing will be done. Then i contacted ganesh electronics from where the led was purchased and after call of retailer to sony service centre rohtak the sony service centre visited my place and has taken defective led to their service centre on 6/9/2017. Presently led is at sony service centre. Now it is totally frustration on behalf of customers as service centre people are not dealing properly and i am making repetitive calls to toll free no of sony and i request you kindly replace the piece with new one and take necessary action as there is manufacturing defect and it should be replaced by new set. The copy of invoice and attachment is with the attachment. As a customer i feel cheated after purchasing sony product and kindly change the piece of led with new one otherwise i will be moving for litigation

Yours
Mrs neena nigam
House no 469 sector-14 rohtak
124001
Ph:[protected]

Since i have not received the sanctioned replaced sony tv till today, i request sony india to cancel authorization of vega electronics and deliver the said sanctioned replace tv to me and also to initiate legal action against all the aforesaid persons concerned.

Kindly do the needful in the matter at the earliest and oblige.

(Debashish nigoo)
[protected]
[protected]@yahoo.com

Very sorry to say, within 18 months my tv failed to work, costing rs, 53900/, suddenly picture& voice disappeared from screen when i was watching news. I am the only person to operate tv single handed, i am chartered accountant and dont have more time so my tv has very less hours of operation. Technitian says penal is not working. I have already deposited my tv to your service stationat ahmedabad job no. J72372603

My sony tv (Model: klv-32r402a) (Sl no: 4335222) monitor is not working in last 1 months. Monitor is fully dead after showing lines. The lines r comes finishing 1 year from purchasing date. I need 2 repair. Is it possible 2 repair with the company expense. Contact no : [protected][protected]@gmail.com. Consider this as an humble request from a customer

Sir,
I bought a sony 22p422c -22" led in 10/11/2015 his serial number 5460 with 1+2 year extended warranty. Before 3days i can't see anything in my tv. When i on my tv then i see tv screens are totally white. But i hear sound.

And capital first give me loan.

So pls solve this problem as soon as possible.

My self kazi maidul islam.
Mb no. [protected].

I purchased one cybershot battery np-bn1 of sony made for rs.2890 from m/s exclusive brand store on 7/9/17. Now i have noticed that manufacturing date is printed nov 15 on it and the price written on it is rubbed and defaced by marker pen and then some sticker bearing new price is pasted over that. I am very much shocked and feel cheated by this act of vendor or the sony company (As told by vendor).
This is totally unfair and against the govt guidelines. I therefore request your goodself to take an appropriate action against the fraud vendor.
Today i have handed over this 2yrs old product to the vendor m/s exclusie brand store.

I own a sony led tv: kdl - 55w950a in5 (Led) serial no: 4300147 since june 2013.
Now since around a year we have a red line showing up on the screen. We had complaint about it & were told it would require a change of panel however the panel would not be of same design.
Now i have bought one more sony tv of 43"last month.
Looking at my loyalty towards sony tv's even after a defect in my 55" tv i would request you to consider my request to replace by 55".
Looking forward a positive response.
Regards,
Charandeep singh
Mobile. No: +91 [protected]

Hi we bought kdl-43950d android tv in january from a sony dealer vinod electronics in chittoor; while we are watching tv we have seen slight difference in display wethought might it's a problem with setup box we contacted them they said it's a tv problem then contacted sony servicecentre they took pics of tv and we have to change panel; when we were buying they tell us we dont get any problem it's the best company if bychance you face a problem we replace newtv but now they arent replacing please resolve this issue

We bought 48 full hd smart tv 64990 and tv is under warranty march to march now while watching tv suddenly display was coming and going it happens before also and one sound came n we noticed a break from sides.. We complained to sony company and our dealer girias.. Sony person came and clicked pics and went. We are calling everyday they replied it's physical damage we not even touched d tv. But they said it's a physical damage we are regular customer of sony and very disappointed with sony company' no responsibility to solve customers problem. Hope you vil do something about it.. As tired calling you all.

I bought sony experia m5 on march 2016. On oct 2016 it started showing issue and got replaced with other set as it was in warranty period. Replaced set's battery was getting drained within 3hr from 100% to 0% and now started giving display issue as well. Suddenly white horizontal lines are started getting displayed on screen. It is not even an year since it got replaced. If customer is paying 35k for a product they will expect that it will last atleast 1 year but this product is not able to sustain even a year even after keeping with so much care.

The service centre in guwahati assam is charging a high rate during warranty period and without any replacement of accessories. The service man only rubbed the cables with his hand and fixed them again and for that work he charged an amount of more than rs.1600.
Particulars - sony led 48r562c s/l-4522492
The service man did not give any money receipt and so i have made a payment of only rs.200. He told that the remaining amount will have to be paid online. And also they are very irregular. He came 3 days after i have placed the complaint.