Sony India Complaints & Reviews

I purchased new brand led tv, (from maharashatra electronic, SADASHIV PETH)when i checkd found demo tv provided to us, and i asked to showrrom person then told us no issue you can use, but
problem came in next month and service person came and repaired but agian this problem came after two days, and still not get any solution from sony service centre we are totaly not satisfied with sony service and product quality, and i want replace this led.but they not agree with this.sony quality is worst.now service engg also not calling to us every time we calling and asking for service ...also custmer care person also not giving any solution
we are waiting for your reply.hope get solution form ur side
model-KDL-43W950D
SR NO-8535316
BYER NAME-ADITYA J CHOUGULE
INVOICE NO-TR/17-18/APR 1496
my mb no is [protected]

I am a big fan of sony product, but this time i am really disappointed with this new headphone i bought. Last year on 08/07/2016 i bought mdr-ex250ap headphones but in just 6 months i had to replace it because it stopped playing from one side. I got a new one as a replacement but in next 6 months i am facing the same problem again. Again it stopped working but now i can not do anything because 1 year warranty just expired last month.

What is use of buying a branded product with so much cast when it gets damaged in this short period of time. I am losing faith in sony now

I have submitted a vaio sony laptop in your onus service center in patna after twelve days of submission of laptop i got a call from onus service center that my laptop is ready and i must receive it, exactly on the next day i visited the service center to receive my laptop but my experience was very bad as i have wait for four hours to receive my laptop because of the presence of the few staffs in the service center, each and every staff was highly busy in the service center. When i enquired about the head or the incharge of the service center they said that he is not present and their was also no complaint register present in the service center. It was unbelievable to watch this kind of situation of a big brand like sony. My job number is j72059088 which was dated on 11th of august

After complaining so many times at your service centre in patna, on 23rd aug your representative came and said hdmi is not working and charged rs. 1425.00 the problem is still continuing and we complaint to mr. Himanshu pandey customer care executive on 24th aug'17 and after that no one came to repair the set.

Contact no - [protected]
E mail id - mkp. [protected]@hotmail.com

I am sharing my personal experience at sony service centre at haldia.

After i got transferred to haldia - a small town about 130 km away from kolkata, i was very happy to find a sony authorized centre.

On 19.6.17 i gave my sony music system for repair (Copy enclosed) as the cd/dvd chamber was not opening. The person present said they will check and inform whether they can repair and what amount i have to pay. After about 10 days they informed that it will repaired and estimated amount will be rs 2600/- on 28.6.17 i went and made payment of advance rs 2000/- (Enclosed receipt) since they informed as per their rules they won’t start the job unless 80% advance payment is made.

End of july after several follow up they informed that the job has been completed. When i and my mrs. Went to collect the set we found that both the top cd slots has been broken. There are two cd slots. On top one side of the cd was broken before which they had already mentioned in the service job sheet (Enclosed) but the other one was ok. Though i had told them to repair the one cd slot. Instead of repairing they had broken the other one also. When i said this we were literally abused and told that both of cd slots were broken and we were lying. When i showed the service job sheet to them then they told “ who told you to give us for repair” as if they were giving some free service and obliging us by repairing my old set. Such kind o[censored]nruly behavior is not expected from a company like sony.

When i told that i am going to complain then they said to keep the set for few more days for repair of my cd slot which they had broken.

Finding no other alternative i left the set with them.

On 21.8.17 i received the set and paid rs. 3075/- in cash as they said they do not take any other mode of payment other than cash but they did not issue any receipt or invoice since they told that their billing system was not working. I don’t know what amount was the service charge and tax they had charged. It is against the law of the land to take money in cash and not to issue invoice especially from sony service centre.

I am totally dissatisfied by such type of behavior and service. M/s naosa electronics (P) ltd –sony authorized service centre should be immediately closed since they are damaging the name of sony.

I hope you will take suitable action.

Good morning
I was a very proud and privileged customer of sony india. But after a recent incident and my experience with sony product and customer support service i am totally disheartened and disappointed. My annoyance with sony india is beyond any explanation and words.
I am using 80% of sony products at my home. I recently faced a problem with my sony bravia tv model no kdl-43w950d. Five days back i. E 18th aug there were some colorful vertical lines visible on a very small patch on the right side of the screen. Seeing this i immediately called up the customer care at [protected] technical assistance cell. There i spoke to miss srishti, although she was not able to rectify my problem and was not able to give any satisfactory reply or solution to my problem. I requested her to make me speak to her higher up for a satisfactory reply. Initially she denied and on forcing upon she told me that i will receive a call in between 1200 hrs - 1300hrs the same day. I kept on waiting and received no call.
In the evening the very same day at around 1700hrs a gentleman called me, as i was in a meeting i requested him to call me the next day morning. He told me that he will call next day at 1100hrs. I again kept on waiting the whole day but received no call.
Having received no response from the technical support of sony india, per forced i have to give a call to customer care tecchnical support on 21st aug and spoke to mr nissar. He also didnt respond positively on my complaint, i requested him to make me speak to his higher up. He told the same thing that within 10 minutes he will give me a call back. But never called back.
Today i. E 23rd aug the entire screen of my tv has gone complete black out. Seeing this i again called up customer care technical support and spoke to mr manu sharma, she registered my complain but was unable to rectify the problem or give any solution to my problem. I requested her to make me speak to her higher up, so she made me speak to mr ranjeet.
On asking upon the delay in responding to my problem and rectifying initially when the problem had just started, he didn't have any answer. He told me its not in his hands and if i want to rec up the issue i should send a mail.
My only question to you is that as a customer of sony product where is my fault? Why was i denied services at the very onset. The damage which has happened to my tv who is going to take up the responsibility for it?
Iam writing to you with lots of hope and with a trust that you will address my problem.
At this very moment i am feeling i have been cheated by sony india.
Regards

My sony tv 40 inches bravia klv-40w562d full cost rs 53500 brought on 27/06/2017 came for repair in august 1st week. I gave a complaint and mother board was changed. It was not more than a month and a half we brought the tv and came for complaint so quickly. I want exchange of entire tv not the mother board. I don't want such low quality tv to be given to me with a change of mother board. Please provide me new tv since it's not even a month and a half that it was brought through amazon.

I purchased a sony bravia led tv (Klv -32 w56 2d in5) on 27/08/2016 from
Great eastern trading co. At baguiati, kolkata - 700059, from 21/08/2017
We are facing some problem during watching tv, a layer on screen with vertical stripes are appearing. So you are requested to send a technician to solve or repair the problem. My mobile no. [protected].

My email = [protected]@gmail.com

Dear sir,
I brought the sony m5 mobile which is not working after that with in 8 month sony has given the replacement with sony xa ultra. I have submitted the mobile with orbit electronic, warli mumbai.

After receipt of replacement with in 3 days display was not working. Now after that there was issue with voice, now i submitted the mobile for the charging issue.

After that i just come to know that mobile mother bord not working and for that replacement and repairing charges i have to pay rs.8500.

Is it really sony has the brand and sustainability in there product. I brought the m5 @rs.35000 and i was totally unhappy about the product quality.

Please note that my job no : w[protected] dated 19th august2017.

Kindly check the mobile performance and number of time visited record with orbit electronic warli mumbai

My name is naresh kuwar

M no :[protected]

I need your strong feedback on that matters

Dear sir,

We have given the camera (Model no. Hxr nx-100) for service at calicut
Sony authorized service center, they have informed us that the mount board
Is complaint and for replacing it they have given the estimate of
Rs.21, 097/- (The estimate copy we are attaching with this)

We have got some doubt about the employees and we have checked with the
Outside technician. They told that the ic of the mount board has to replace
And the cost will be below rs.6000/-

We are not getting proper service from your service centre, and also not
Satisfied.

Kindly do the needful

Thanking you

My sony bravia 46"tv was accidentally damaged physically and led panel was broken, to get it repaired complaint was booked on sony customer care on 25 june17with complaint number 40251013, the complaint was assigned to sree balaji electronics - hyderabad (Authorized service centre). Sony service engineer (Mr ramesh) visited our home on 26 june 17 and suggested that the 46" led is discontinued and its better to buy a new tv and they would offer 25% discount on new sony tv if purchased from them. The service engineer then said that he would confirm the rate of the new tv next day and left. The next day service engineer said that the billing is cancelled due to gst implementation and he would call back in 2 days. There was no response for 8-10 days from sree balaji electronics, the case was then escalated to their manager (Praveen) he added that due to gst the case is delayed and he would confirm the price of the new tv with in day or 2. This went on days together daily calling to manager till 31 july 2017. On 31 july he confirmed that i should pay rs 65925 dd in favour of sony india pvt ltd. I took a dd for rs 65925 on 1 aug2017 and gave the same to mr ramesh service engineer sree balaji electronics on same day. He confirmed that the new tv will be installed in 3-4 days. Till date the tv has not arrived and sree balaji electronics manager mr praveen was confirming daily that in day or 2 it will be delivered and installed, daily the same story is being told and still there is no response even after 20 days after paying money. I even tried to call sony customer care and they also unable to tell the status. Even after repeated enquiry they also confirmed that in day or 2 tv will be delivered, daily the same message is being told again and again, i even insisted to return my money and i would buy some other tv but the money is also not returned back. They are harassing daily and causing serious inconvenience. Kindly help me out

The live streaming of all the cricket matches on sonyliv.com is disgusting.

It stops intermittently. It will start buffering after every 5-10 seconds.

The live streaming on hotstar was way better, at least it used to buffer way less than this sonyliv.

The live streaming of all the cricket matches on sonyliv.com is disgusting.

It stops intermittently. It will start buffering after every 5-10 seconds.

The live streaming on hotstar was way better, at least it used to buffer way less than this sonyliv.

I purchased led tv on 19.07.2017 and was installed on 20.07.2017. It stopped working since 12.08.2017 and complain was registered on 13.08.2017 vide complain no.41323176. Engineer visited on 16.08.2017 and declared that it cannot be repaired at site and has to be picked up by sony india. Till now it has not been picked up even after making several calls.
While calling the call centre on the toll free number each time (On 18th, 19th and 20th) received the same answer that it will be picked up by service centr to day.
Horrible experience till now.

Iwas purchased mobile on[protected]. But
Same imei numbers showing in service center sold on march 2015. My mobile given to showroom two months over thay or not return to me, service center people saying garntee not applicble, showroom simply saying take time,
How one mobile can two times, with same imei no,
Now like to move cunsumer forum,
1. Phone damaged
2. Cheating of sale
3. They kept mobile service center with out repair,
4. Why insulting custmer over purchasing
5. Two months 5days waiting.

I ak ghosh holding the subject tv wef[protected], invoice no. 00081, recently the tv is switching on /off automatically very frequently when it is switched on. There is some problems with the power on circuits and two vertical lines are coming on the screen. Kindly do the needful to rectify those faults immediately. M-[protected], [protected]@yahoo.in

I did not authorize a autopay option after end of the subscription period but was charged and it was without any content.

I think this is a kind of fraud. I have mail several times to [protected]@setindia.com but no reply.

Kindly look into this.

Details: email: [protected]@gmail.com
Phone: [protected]
Sony liv subscription id: 2928610

Paytm txn id: [protected]

I purchased sony bravia led tv in 12th july 2016.. On 26th july 2017 led stopped turning on.
It has been sent to service center same day. Service center said there is problem in card and pannel.. So both need to be change. Wtf.
Sony is making third class product now.. No life of product.. Within 1 year led become garbage..
And so poor after sale service.. Today is 18th aug.. Till now i havent get back my led..

Sir,
I have purchased sony tv n the year 2013. Around 3 months back it developed one vertical line n the display. I approached sony service, kollam. They told that u have
To change the whole display unit, nd it will take 27000 rs. I agreed with, as i had insurance. But now they say that they r going to replace the tv with kdl43w800d series. U may kindly note that my tv was 3d led 40 hx750. The model which u r offering me is kdl43w8000d and it is without 3d and led. I can understand that u have stopped making 3d nd led tv. But instead of the offered model i[censored] could provide with me 43 inch x75e series tv, then only, i think, i get compensated, as now my children lose the facility of watching 3d movies, the very purpose for which i had purchased sony tv n the year 2013 spending 75000. Expecting an early positive reply. Regards. Pradeep.[protected].

Ref. Job no j71485065

Hi
I am using sony product since last 7 years. On 26.4.17 my tv model klv 32r422v panel replaced at asansol service centre. I have paid 10, 213 at that time as it was not on warranty. I have observed that a straight zigzag vertical line coming at the centre. I have complained on 1/7/2017 about the problem. Service centre told its problem with panel & they have ordered for new panel. After repeated follow up with customer care & service centre they told that now the panel is absolute & they are telling to pay additional 10, 100 for they will give a new 32 inch tv of 322 model.

Now my question was as panel was under warranty for one year it must be replaced with new tv of immediately.
I still doubt about the quality of panel replaced at service centre. Service centre persons are cooperative & not sensitive to resolve customer problem.
As its going to absolute & they are not able to provide service so the company should not supply the panel. Now immediately company should refund my money paid for panel, provide new tv with the same features available in my old tv also take strong action against the service division asansol.
Since last 50 days i have done 50 calls to service division & customer care but not getting any solution

Regards
Susanta patra
[protected]

Dear team

Greetings!

I had purchased above mentioned model in 2012 from new delhi, paschim vihar and am a very loyal customer of sony. The problem started recently when my screen was showing half dark and half light picture. I assumed that the panel/screen had to be changed which i do not think should be an issue for company like sony to provide. Like any other customer i approached the sony centre in dehradun (Franchisee owned by mr ashu goyal c/o a sqaure infotech india) 92/72 vrindavan towers, first floor, rabindra nath tagore marg, new cantt road. They informed us that it will take them a week to get the part from the company and we were asked to leave our television there. We left our tv with them and was handed over a job card with the number j71930688. We contacted sony centre, dehradun after 10 days and to our dismay the tv had still not been repaired. Infact, we were told that it will take another 10-15 days for them to repair it and they offered us to purchase a new tv where they were offering us 25% discount on rs 60000 worth new tv. My immediate reaction was that getting this tv fixed will cost me rs 20000 and why should i spend another rs 45000 on new tv. I refuse to believe that the life of a sony tv is only 5 years!!

This whole experience has been harassing and i do not think i would ever want to buy a sony product.

Now when i asked them i was told that my tv is an old model and there are many new models that have come and the part required o fix this tv is no longer available with the company!!

I have another tv which is a samsung tv and is now 12 years old in absolutely running condition. I bought sony as i obviously thought that sony would provide me with a better product with a better after service.

Kindly advise if it is possible for the company to fix my tv else i will have to contact the consumer court. I am sorry to say but my experience with sony has been really bad.

I hope my query will be resolved at the earliest.

Best,
Pramod
[protected]
[protected]