Sony India Complaints & Reviews

I purchased a sony bravia led tv (Klv -32 w56 2d in5) on 27/08/2016 from
Great eastern trading co. At baguiati, kolkata - 700059, from 21/08/2017
We are facing some problem during watching tv, a layer on screen with vertical stripes are appearing. So you are requested to send a technician to solve or repair the problem. My mobile no. [protected].

My email = [protected]@gmail.com

Dear sir,
I brought the sony m5 mobile which is not working after that with in 8 month sony has given the replacement with sony xa ultra. I have submitted the mobile with orbit electronic, warli mumbai.

After receipt of replacement with in 3 days display was not working. Now after that there was issue with voice, now i submitted the mobile for the charging issue.

After that i just come to know that mobile mother bord not working and for that replacement and repairing charges i have to pay rs.8500.

Is it really sony has the brand and sustainability in there product. I brought the m5 @rs.35000 and i was totally unhappy about the product quality.

Please note that my job no : w[protected] dated 19th august2017.

Kindly check the mobile performance and number of time visited record with orbit electronic warli mumbai

My name is naresh kuwar

M no :[protected]

I need your strong feedback on that matters

Dear sir,

We have given the camera (Model no. Hxr nx-100) for service at calicut
Sony authorized service center, they have informed us that the mount board
Is complaint and for replacing it they have given the estimate of
Rs.21, 097/- (The estimate copy we are attaching with this)

We have got some doubt about the employees and we have checked with the
Outside technician. They told that the ic of the mount board has to replace
And the cost will be below rs.6000/-

We are not getting proper service from your service centre, and also not
Satisfied.

Kindly do the needful

Thanking you

My sony bravia 46"tv was accidentally damaged physically and led panel was broken, to get it repaired complaint was booked on sony customer care on 25 june17with complaint number 40251013, the complaint was assigned to sree balaji electronics - hyderabad (Authorized service centre). Sony service engineer (Mr ramesh) visited our home on 26 june 17 and suggested that the 46" led is discontinued and its better to buy a new tv and they would offer 25% discount on new sony tv if purchased from them. The service engineer then said that he would confirm the rate of the new tv next day and left. The next day service engineer said that the billing is cancelled due to gst implementation and he would call back in 2 days. There was no response for 8-10 days from sree balaji electronics, the case was then escalated to their manager (Praveen) he added that due to gst the case is delayed and he would confirm the price of the new tv with in day or 2. This went on days together daily calling to manager till 31 july 2017. On 31 july he confirmed that i should pay rs 65925 dd in favour of sony india pvt ltd. I took a dd for rs 65925 on 1 aug2017 and gave the same to mr ramesh service engineer sree balaji electronics on same day. He confirmed that the new tv will be installed in 3-4 days. Till date the tv has not arrived and sree balaji electronics manager mr praveen was confirming daily that in day or 2 it will be delivered and installed, daily the same story is being told and still there is no response even after 20 days after paying money. I even tried to call sony customer care and they also unable to tell the status. Even after repeated enquiry they also confirmed that in day or 2 tv will be delivered, daily the same message is being told again and again, i even insisted to return my money and i would buy some other tv but the money is also not returned back. They are harassing daily and causing serious inconvenience. Kindly help me out

The live streaming of all the cricket matches on sonyliv.com is disgusting.

It stops intermittently. It will start buffering after every 5-10 seconds.

The live streaming on hotstar was way better, at least it used to buffer way less than this sonyliv.

The live streaming of all the cricket matches on sonyliv.com is disgusting.

It stops intermittently. It will start buffering after every 5-10 seconds.

The live streaming on hotstar was way better, at least it used to buffer way less than this sonyliv.

I purchased led tv on 19.07.2017 and was installed on 20.07.2017. It stopped working since 12.08.2017 and complain was registered on 13.08.2017 vide complain no.41323176. Engineer visited on 16.08.2017 and declared that it cannot be repaired at site and has to be picked up by sony india. Till now it has not been picked up even after making several calls.
While calling the call centre on the toll free number each time (On 18th, 19th and 20th) received the same answer that it will be picked up by service centr to day.
Horrible experience till now.

Iwas purchased mobile on[protected]. But
Same imei numbers showing in service center sold on march 2015. My mobile given to showroom two months over thay or not return to me, service center people saying garntee not applicble, showroom simply saying take time,
How one mobile can two times, with same imei no,
Now like to move cunsumer forum,
1. Phone damaged
2. Cheating of sale
3. They kept mobile service center with out repair,
4. Why insulting custmer over purchasing
5. Two months 5days waiting.

I ak ghosh holding the subject tv wef[protected], invoice no. 00081, recently the tv is switching on /off automatically very frequently when it is switched on. There is some problems with the power on circuits and two vertical lines are coming on the screen. Kindly do the needful to rectify those faults immediately. M-[protected], [protected]@yahoo.in

I did not authorize a autopay option after end of the subscription period but was charged and it was without any content.

I think this is a kind of fraud. I have mail several times to [protected]@setindia.com but no reply.

Kindly look into this.

Details: email: [protected]@gmail.com
Phone: [protected]
Sony liv subscription id: 2928610

Paytm txn id: [protected]

I purchased sony bravia led tv in 12th july 2016.. On 26th july 2017 led stopped turning on.
It has been sent to service center same day. Service center said there is problem in card and pannel.. So both need to be change. Wtf.
Sony is making third class product now.. No life of product.. Within 1 year led become garbage..
And so poor after sale service.. Today is 18th aug.. Till now i havent get back my led..

Sir,
I have purchased sony tv n the year 2013. Around 3 months back it developed one vertical line n the display. I approached sony service, kollam. They told that u have
To change the whole display unit, nd it will take 27000 rs. I agreed with, as i had insurance. But now they say that they r going to replace the tv with kdl43w800d series. U may kindly note that my tv was 3d led 40 hx750. The model which u r offering me is kdl43w8000d and it is without 3d and led. I can understand that u have stopped making 3d nd led tv. But instead of the offered model i[censored] could provide with me 43 inch x75e series tv, then only, i think, i get compensated, as now my children lose the facility of watching 3d movies, the very purpose for which i had purchased sony tv n the year 2013 spending 75000. Expecting an early positive reply. Regards. Pradeep.[protected].

Ref. Job no j71485065

Hi
I am using sony product since last 7 years. On 26.4.17 my tv model klv 32r422v panel replaced at asansol service centre. I have paid 10, 213 at that time as it was not on warranty. I have observed that a straight zigzag vertical line coming at the centre. I have complained on 1/7/2017 about the problem. Service centre told its problem with panel & they have ordered for new panel. After repeated follow up with customer care & service centre they told that now the panel is absolute & they are telling to pay additional 10, 100 for they will give a new 32 inch tv of 322 model.

Now my question was as panel was under warranty for one year it must be replaced with new tv of immediately.
I still doubt about the quality of panel replaced at service centre. Service centre persons are cooperative & not sensitive to resolve customer problem.
As its going to absolute & they are not able to provide service so the company should not supply the panel. Now immediately company should refund my money paid for panel, provide new tv with the same features available in my old tv also take strong action against the service division asansol.
Since last 50 days i have done 50 calls to service division & customer care but not getting any solution

Regards
Susanta patra
[protected]

Dear team

Greetings!

I had purchased above mentioned model in 2012 from new delhi, paschim vihar and am a very loyal customer of sony. The problem started recently when my screen was showing half dark and half light picture. I assumed that the panel/screen had to be changed which i do not think should be an issue for company like sony to provide. Like any other customer i approached the sony centre in dehradun (Franchisee owned by mr ashu goyal c/o a sqaure infotech india) 92/72 vrindavan towers, first floor, rabindra nath tagore marg, new cantt road. They informed us that it will take them a week to get the part from the company and we were asked to leave our television there. We left our tv with them and was handed over a job card with the number j71930688. We contacted sony centre, dehradun after 10 days and to our dismay the tv had still not been repaired. Infact, we were told that it will take another 10-15 days for them to repair it and they offered us to purchase a new tv where they were offering us 25% discount on rs 60000 worth new tv. My immediate reaction was that getting this tv fixed will cost me rs 20000 and why should i spend another rs 45000 on new tv. I refuse to believe that the life of a sony tv is only 5 years!!

This whole experience has been harassing and i do not think i would ever want to buy a sony product.

Now when i asked them i was told that my tv is an old model and there are many new models that have come and the part required o fix this tv is no longer available with the company!!

I have another tv which is a samsung tv and is now 12 years old in absolutely running condition. I bought sony as i obviously thought that sony would provide me with a better product with a better after service.

Kindly advise if it is possible for the company to fix my tv else i will have to contact the consumer court. I am sorry to say but my experience with sony has been really bad.

I hope my query will be resolved at the earliest.

Best,
Pramod
[protected]
[protected]

I had made a complaint of my sony bravia led during may 2017. Sony service centre, viz., a. P. Network services visited my house thrice during may-june to replace some parts, but they could not repair the set. On 21.6.2017, they took the tv to their service centre stating that some parts needs to be brought from ho. Since then i am without a tv. Whenever, i ring them, i get the same answer that the part has not been received from ho. I escalated the matter on august 9th, in thier website. On 11.8.2017, i recd. A phone call and email from sony india and assured me that they would get it repaired. On 12.8.2017, i recd. A call from a. P. Network stating that the product is ready and they wanted to bring it home. As i was out of station, i requested them to bring it on 16.8.2017. They did come with the tv on that day but it was an eye wash as the tv still did not work. They took back the tv without getting any written acknowledgement from me or giving me any slip/receipt and left with an assurance that a replacement would be provided the same day by evening. Till date nothing is heard of them. To my despair, when i checked the status of my repair in the website of sony india, they have stated the status as the tv has been collected. Such fraudulent and unethical treatment towards customers is unacceptable. What can i do? Please help.

Hi, i had registered a complaint with sony product after visiting couple of authorised sony service centre on the issue with the product i purchased.

I ordered a sony bluetooth headphone (Mdr - xb650bt) vis amazon on 21 march 2017. I received the product on 24th march 2017. After months of very minimal usage, i got the to see the product is damaged. My headphone was in broken condition while using it. I would like to clear one more thing.. That the product never fell down, no one else used it and it was in broken status. When initially went to the service centre they told they cannot fix it, because there is no support for physical damage. I went to another service centre and they said the same.
After that, i raised a complaint with sony in their website and after 3 weeks got an initial contact asking for images and invoice. I submitted it within 30 minutes of contact. Never received any contact from the team.

Again, after a month and half another complaint was raised from my end in their website and then got a call contact and submitted the same details as requested first time. I never got any response for more than a month. After multiple contact made from my end over email. I finally got a call from sony to take the headphone to a nearby authorised service centre and they will check the condition of the headphone and will help in buying a new one with a maximum discount of 30%. When i asked why should i buy again where it is your product which is broken fix it and i am ready to pay for it and they replied, no we cannot fix these type of physical damage. I don't understand such worldwide brand product cannot be fixed. The money paid to buy this product is a waste.

I am really unhappy with service provided by sony for there product and need a quick assistance on this.

Apologies for any typo.

I bought a new sony xperia xa1 on 1 june 2017, and after few days i got some problem in its touch screen, i went to the service centre they replace my device for this problem and after 12 days, i got a mobile with out seal pack, and with in 4 days i realised that it is more defective and not well fitted its feel like repaired mobile. I got 2-3 problems in this device, they cheated with me,. Again i went to service centre and complained for it and asking for refund... But they told me that they don't do refund and forced me for replacement again and said to wait 15-20 days for new replacement... It is clear that they cheated me in first replacement, how can i trust them again...
I have very trouble during this time due to this problem and i had to buy a temporary mobile phone to switch on my sim...

Hi, I purchased Sony LED KLV-49W672E/2017 Series. This product have problem with persistent memory, I set clock and I set different color picture mode. Once i switched off my television it will reset time and color picture mode set on default mode VIVID. I have a question with sony is user each and every time set clock time and every time he/she need to set color as per his choice. I paid for it 68000 and I am not happy with product quality, Please replace it with other sony android tv who have internal memory at least it can store user preferred settings. Please do needful I am sony old customer don't want to post everywhere about sony worst quality product. i want replacement or money back. Sony is brand that's why without watching about product review. I blindly purchased this product.
Please call me over [protected] and assist what should I do to get my trust on sony.

I purchased sony 49 inch W67E Series LED 13 aug 2017, the local agent didn't inform about product drawback, this tv have no internal memory that's why whatever color I set automatically reset after 5 min, if it's reset automatically then why tv have option to change color. tv have 3 picture mode but after 5 min automatically set on default mode with higher contrast that's irritating. Please exchange it with sony other product or refund my money. Please contact me and assist what's next for it presently I am not happy with this product.

My service request id 41168128. I have been calling to company and service station of pune several times. Still today we don't get service of sony bravia led tv mother board part. I am calling to company time to time since 9 days, while the company is​ not responding. Still today we don't get service. Also the company not have the reason for​ delay in service. I am waiting for your reply. Thanking you.

I PURCHASED 24 inches SONY Led TV form caroma, Indira nagar Bangalore in last week of June 2017. it was to be wall mounted. Wall mounting of the TV was postponed by a week due to non availability of brackets of appropriate size.

Finally after a lapse of 8/10 days and repeated follow up, the TV was wall mounted using oversize brackets and it was assured that these will be replaced by appropriate size brackets which were expected to be available in 8/10 days time.

But i regret to point out that oversize brackets have still not been replaced despite regular follow up.
May I request you that needful may please be done without further delay.