Sony India Complaints & Reviews

We bought 48 full hd smart tv 64990 and tv is under warranty march to march now while watching tv suddenly display was coming and going it happens before also and one sound came n we noticed a break from sides.. We complained to sony company and our dealer girias.. Sony person came and clicked pics and went. We are calling everyday they replied it's physical damage we not even touched d tv. But they said it's a physical damage we are regular customer of sony and very disappointed with sony company' no responsibility to solve customers problem. Hope you vil do something about it.. As tired calling you all.

I bought sony experia m5 on march 2016. On oct 2016 it started showing issue and got replaced with other set as it was in warranty period. Replaced set's battery was getting drained within 3hr from 100% to 0% and now started giving display issue as well. Suddenly white horizontal lines are started getting displayed on screen. It is not even an year since it got replaced. If customer is paying 35k for a product they will expect that it will last atleast 1 year but this product is not able to sustain even a year even after keeping with so much care.

The service centre in guwahati assam is charging a high rate during warranty period and without any replacement of accessories. The service man only rubbed the cables with his hand and fixed them again and for that work he charged an amount of more than rs.1600.
Particulars - sony led 48r562c s/l-4522492
The service man did not give any money receipt and so i have made a payment of only rs.200. He told that the remaining amount will have to be paid online. And also they are very irregular. He came 3 days after i have placed the complaint.

Sony service centre in Bangalore Abhivrudhi tech has the worst service and really disappointed with the way the service is handled.first they take 14 days to fix the issue.optical behind the woofer was damaged and then Bluetooth not working and the delivery van rash driving adding to worse experiences.

I will never buy or recommend any one Sony brand.pathetic service the technical person does not know ABCD of the job come to my house to check the concern and worst the authorised centre knows it's a mistake and they don't have parts and are not ready to provide a letter or email saying this is an issue.

Very bad service and Sony did let me down very badly, even if I get it for free will throw it in the garbage.

U take delivery in two wheeler..instead of four wheeler, all cheats in this authorised centre from the time I bought the sound bar.

Sony is the worst experience I had till date...

No education of the sales man, just want to sell the product.

I was made to wait for 3 hours in the authorised centre and strong want to register this complaint on the authorised Sony centre.

I know the manager was up to some tricks and purposely delayed delivery saying parts are not available, such a big global company and acting like mixers and stingy people.

I want an reply and apology letter from Sony for the hardship caused.

You can reach me on [protected]

They have a board about excellent service

Dis satisfied customer
Sheldon Dsouza.

Today when i visited your service centre here in new delhi, nehru place, ashok bhavan, your service representative named dinesh told me to pay an amount of rs.1200 for just two (2) screws for my laptop which was old as well, when i enquired about the amount & how can he charge such a high amount for just 2 screws he reduced the amount to rs.850, to which he responded that this is the least amount i will have to pay, then i asked him to give me some time and i will be back, in the mean while he fixed the screws in the laptop and when i returned i told him to take it back and that i don't want the service since i can't pay rs.850 - 1200 for just 2 screws and then he started to misbehaving, acting like a goon, he told me why i didn't you said before that you don't want the service and that people like you come for timepass, he was about to hit me and got violent and also other staffs favoured him. You people must expel and remove such goons from your service centre. All the staff members were corrupt. If you people don't remove him i will take this matter to the superitendent of police. How dare you people appoint such # in your company. Take immediate action. I have attached his picture.

Request id : 4148479 : force closed by your end without any communication
Request id : 41740408: still no action from your end

Request id no 4148479 was registered on 20 aug 17. And it was force closed by your end. With out any information. When i called to know status of request i came to know it was force closed. Kindly provide details why it was force closed.

After force closure of above request i have again registered new request for installation with request id no 41740408 on 30 aug.
But again there is no communication from your end.
I am waiting for installation of my led tv from 20 aug 17 and still no action from your end.
Kindly provide details.
This was very disappointing experience with sony india.
Please let me know whether you are able to do installation r not.
Please be transparent with your customer & don't give any false assurance.

Why you renewed my subscription package premium monthly rs 49 please unsubscribe this package.
This site is fraud and banned this app and this does not provide a customer care no. Please stop this app and site..
This site deduct the balance with any permission. Does this open with out customer care no and email address. My subscription id is2826194.

Hi,

I have purchased sony lcd tv five years back and display is not working from last four weeks. Sony service center has taken 5000 advance from my wife and i have attached the receipt for the same. Now they are saying parts is not available and no one ready to replace the tv. Because if parts is not available so what i will with black box. I have paid 35000 for tis product and now if am not getting replacement from sony so i am seeing i have lost my 35000 rupees.

Request id: 41165366

*

Below is the current repair status of your sony product
•repair reference no j72016265
•product model klv-32cx420 in5
•status description your sony product is currently under service.

Click here to perform another repair status enquiry

*

I have already spoke with sony service center people and asked him to drop a mail with status but even after one week i am getting any response from them.

Please find my complain and guide me how i can move forward and register a complain against sony service center pune,

Trying to fill online complain twice but his site if not responding.

I am also circulating all social media regarding all this complete mess-up. And also let me know how is their any mail id or site where i can post all this fraud by sony so people should aware how sony is dealing with the people.

I am also escalating this case to canada sony service center as well.

As there was problem in my sony xperia z1 i couldn't transfer the data also couldn't open it i gave it for service center in velancia opp more super market mangalore branch they have told me that it takes 25 days to get back the mobile. And i came to know that your service center people had been using my applications such as facebook also tried my banking application to login and they failed and my banking id has been deactivated. When v came to know and asked abt this in the service centre they have been telling that they couldn't flash it when directly send to bangalore service branch. Now i want response that whom should i blame and if in the future any problem occurs to me who s going to b responsible. I had many personal details in that if anything is misused defiantly i am going to take action on sony service centre.. I have been a sony custom since 4 years the trust which i had is total broken and also hearafter idefinitely suggest other not to go for sony. Whatever it is now i need a proper clarification and justification for this

I purchased a sony smart tv and sony camera, for skype. This feature worked for some time on the tv. More recently we receive a message which states "this feature is not available". It appears that sony has removed support for skype from its tvs in india through a firmware revision on the tv. This is an unexpected shortcoming of an internet connected smart tv; where the company removes a working feature on the tv. This also voids the effort and cost we had in selecting, purchasing and installing the tv and camera.

Dear sir/madam

I am akilan working as assistant professor in engineering college near my hometown. Am using sony xperia z1 compact from 2014, somehow the mobile screen breaks on[protected].

Sony authorized service center is 30 km (1hr 30 min travel) away from my hometown, i thought of giving my phone for service at sony. I went there on sunday[protected] but the shop is closed.

Then again on monday[protected], after the college time i rushed to the shop but able to reach there only at 7.30pm. Some staff members only available there and they refused to get my mobile for service as the technician is not available.

I requested them to take my phone as i am coming from long distance just to get my phone serviced. I asked their technician number but he did not provided me technician number instead he gave another number told that he is the manager and his name is kani.

I called him and describe my problem. He came to the reception area and examined the phone. He told he can't help me as technician is needed to examine, then only they receive my phone. He told it will take some time to examine so come next day morning. I enquired about the cost for service as only the touch is not working. But he refused to tell. I told its very hard for me as i am working and my hometown is far from there.

He told that's not his problem, if i need service i have to come or just go away. I enquired is there any sony service near there, he replied yes in madurai go there in an insulting manner and went inside the room. I just left the shop saying "is this the way you treat your customer" to the staff.

Then again today[protected] i went only to get my phone serviced. I gave my phone they just checked the model and told that service is not available for this phone. They will replace the phone if i pay 24000. I got frustrated if service is not available for this model why he did not tell on monday itself, i asked technician number that also he did not provided. Now its a total wastage of time, money and also i got insulted. Aren't he aware whether the service is available for that model, then why he is in a manager position.

I am a big fan of sony bought so many things in it, now i hate it totally reason behind it is one man mr. Kani

One nd half week to submit memory card 32 gd in amritsar service center soni bros they have no return the memory card nd i ask ques how much timing to return ans tht no timing please provide good service... So m again this product buys nd no good response n job no... J72203315
Its vry poor service from sony company
N i cnnt belive this compny service its vry poor

After registered my complaint
Received sms
Dear customer your service request id 41596607 is assigned to teknika electronics ; dombivali east - thane ; phone no: (0) [protected] / (0) [protected]

Complaint date 24th august 2017

Abi tak koi technician aaya nahi hai
Daily costomer care me call kar raha hu

Ek hi jawab milta hai 24 hours me visit karega

Aaj 31st august ho gaya

Mere ghar pe koi technician visit karega bi ya nahi karega

Sony india please mujhe batao koi aane wala hai ya mai local me hi apna tv repair karwau...

Mujhe meri details dene ki jarurat nahi hai
Sony india me already meri details submit hai...

43w800c not on from last week complaint registered 2 times no service engineer visited to know the fault of the tv now it is out of warranty

Complaint registration number vide id 41674267 the service is assigned to vishnu service center shimoga so far no body called and attended to see the tv problem i felt very bad with the sony service such a big company with not having the service centres in an district like hassan karnataka while at the time of sales interest no interest at the time of service.

Dear concerned,

I purchased sony xperia xa1 black model no g3116 on[protected] at
Bajaj electronics, kothaguda (V), near kondapur x roads,
Serilingampally (M), r. R. Dist, telangana, india.
After two days of purchase mobile touch was stopped working, then i
Have given for servicing on[protected] at universal electronics, zarar
Chambers, humayun nagar, mehadipatnam, hyderabad, telangana.

I recieved the mobile on[protected], again my mobile touch was not
Working properly i. E., notification bar, sides of mobile and corner
Touch is not working and phone is getting heated.

Again today i. E.,[protected] i have submitted my mobile at sony
Authorised service centre, madurai, tamilnadu. Job no is
W[protected].
Present i am in theni, tamilnadu state, i want replacement of my phone
Or else refund me the amount that i have paid...

I have bought the product at a marked price of 2190rs from an authorised dealer "tech connect retail pvt" as the product is not working i had gone to a service center and as the product is discontinued they offered me a replacement with another and marking my mdr-zx310ap at 1190rs only. Though mdr-zx110ap a lower end cost at 1690rs

I have try geting information both from your website and customer care center which went in vain

Do provide me the exact price of mdr-zx310ap

I have a laptop sony vaio - vpcea16fg. I want to get its screen replaced, but when i went to customer service at haridwar, they said that they will charge rs 20000 for changing just the screen. The actual price of a semi hd screen of laptop today is not more than rs 4500 anywhere. So how can they quote an amount 5 times more than that. When i argued about it than they said its the final charge, either i take it or go.

Sony lcd tv. Model. Kl 32cx420. Picture not coming. Coloured vertical lines throughout coming on display.
Complaint no.: 41471818 on 19th. August. Second time booked no.
41557998 on 23rd august
And today on phone again. So far no service person came to my house

Joy sebastian
[protected]

Thiruvankulam p. O.
Thripunithura
Ernakulam
Kerala - 682305

I have model - kdl42w900b which is got problem with power issue, since then i have registered sr[protected] they alloted with clarity service center - anna nagar chennai, initially service engineer came and confirmed problem with motherboard need to rise part order and we approved the same, they told that 4 to 5 working days for parts. But still no reply from them. Please rectify this issue asap for customer satisfaction.

I had purchased a sony 32ex550 -32 led tv on[protected] from m/s great eastern appliance pvt ltd, vide cash memo no. Rd/cm/06424/12-13 dated[protected] with a net cost of rs. 37900/-
The tv has a defective led screen detected around last month and finally it n started giving double picture and the upper pannel of the picture blinking.
Now tell me is the above tv worth rs. 38000/- is to last for only 4 years?

I have asked the show room to replace it but to no avail. Incidentally, my daughter had also sony vio laptop 5 years ago and again she had to replace the lcd screen due to malfunction of picture presentation.

Sony has gradually earning a bad name of its poor quality of lcd/led screen quality, since another of my friend had the same problem in his tv reported.

Request you to kindly look into it and replace the tv free of cost.