Sony India Complaints & Reviews

I purchased a sony hd led tv on amazon sold by cloudtail india pvt. Ltd.
The display panel is showing a red line in between. It means display panel is gone bad.
When contacted at sony customer care they are not ready to replace the product saying you contact at seller.

Please guide me to get a replacement for a faulty tv set.
I am upset with amazon and cloudtail for such a bad service

Sony bravia 55"led tv stopped working in 15 months. Red light flashing
Service request no 41001872 dated 24.7.2017 the technician from abhivridhitech came and said one ic has to be replaced. Which may costrs.7500. But next day we got a call that we need to change panel board and it will cost rs.42000 and fifty percent of the amount we need to pay in advance by online transfer.
Service request no. 41139099 dated 28.7.2017
Service company abhivridhi tech bangalore
So far no further action from the service center. Can you help.

Dear sir/madam,
I rakesh kumar sahoo, today i visit rajpath service center, bhubaneswar for repairing my sony xperia x which is in warranty, i faced earphone jack issue, means lose contact. My earphone freely open from jack. When i listen song and the time of calling i faced lose contact. It remove from jack easily. But rajpath service center, don't register the complain. The center manager and center technician say it is minor issue for this we can't register any complain. But my set is in warranty. Before that i also facedover heating and charging problem in my xperia xa, rajpath service center also don't take this matter seriously, don't solve my set. They simply take my set for observation period and return it.in jobsheet maintion set is ok. The customer of bhubaneswar doesn't want this type of service from a branded company service center. I reqest to sony india service head please don't open such kind of service center, whose technicians are not solve issue, that service is ok for service center. Please kindly cancel the licence of the fraud service center. From this service center customers can't get proper service from a authorised service center. For this issue sony india also reduce their customers, sales, marketing. Please take this matter seriously.

Regard's
Rakesh kumar sahoo
[protected]

Dear sir/ma'am

I had purchased sony xa on 19th june, 2017. Day before yesterday, while using the phone suddenly screen started flickering and horizontal lines appeared on the display. The very next day, i visited krishna services (Authorised sony service center), dwarka sector 7, delhi to get my problem resolved, however they are asking me to pay even though the device is under manufacture warranty. They are blaming me unfairly for causing this issue. My phone is only one and a half months old. I have used my phone with utmost care along with case and tempered glass installed. There is not a iota of damage anywhere on the device yet they are not willing to listen. I have checked on sony forums similar problem is faced by many other sony xa users and this is a hardware / manufacturing defect. Please help sort my issue.

Model - sony xa
Imei - [protected]
Warranty: 19/6/2018

Thanks

Rajiv
[protected]

Tv purchase date - 3rd july 2016, took delivery and installed in aug '16.

This tv was the most expensive product in its category among all the brands available in the indian market. Yet we bought it so that we don't have to worry about the product build quality and expected it to not have any issues for quite a few years. The lg tv bought by us 5 years back gave us no issues, so we thought sony would probably last at least the same period and more without any issues.

1) however, in april of 2017, the hdmi ports stopped working. Those ports were replaced then the picture quality went bad

2) the card which was the reason for the poor picture quality was changed subsequently

3) in end-july the tv just stopped showing images and only bands appear on switching on the tv. The technician took images and is yet to revert back on what next? It's being almost over two weeks without a functional tv.

4) i had my warranty extended for another two years after the first incident as i was not so comfortable with the build quality of the product, my worst fears are becoming true.

I am expecting a change of the product completely as i suspect i will keep getting issues with the product due to its poor build quality.

I bought a sony charger ep 880 from
Sony centre (Tokyo japan centre) in abids. Hyderabad
They said it's a fast charger and sold it at 1000rs. But it's not a fast charger. After i ask them, they said they gave the charger from a sealed mobile. And still they saying it's a fast charger. But original sony fast charger cost 690rs. They charged 1000rs for this ep 880 charger, which came with mobile.
This is the link of the charger they sold to me

http://www.amazon.in/Compatible-EP880-Universal-Micro-Charger/dp/B01FQKQZ3O/ref=...⇄

I am purchased a led tv on january -2015 (Approx) from a authorised dealer at bhuabaneswar.

A am sorry to say that, on dt.[protected] there was a problem on led tv. After checking it from a authorised sony service center (Happy care services) at bhubaneswar, it has confirmed that the panel board has been damaged.
The cost of panel board is so much high for me as my income lable is very poor.

Sony is highly famous branded electronics company. Every citizen of india is admitted this

But in my case, i am very much surprised for the bad product.

So, kindly take my complaint seriously and help me & continued the dignity of sony india.

Cont no-[protected]

Led tv model no-klv32r412b
Sl no-3259806

Dear sir
I having sony bravia klv-40w562d
In this tv there is only bigflix, sony liv, internet, youtube, youtube kids, this much only in lg i have seen that there are more apps as comparately to this tv you should update the software and put the hotstar song app plss the tv is awesome i like sony sony brand in which you can trust but any ways please increase some apps by software updating

My tv while running all well went complete black out. Lodged complaint with customer care on 22.7.2017. Engineer, mr. Sanjay, turned up on 30.7.2017. Analysed the tv opening it rear side and put it on. Tv ran shortlived and went again black out before him. He concluded that panel was defective and would be replaced within a week's time in home itself. On 04.8.2017, after five days, some engineer mukesh contacts me telephonically telling the tv needed to be taken to workshop. I resisted for this deviation as the earlier engineer told me that defective panel would be replaced in home and after such a delayed time how it occurs to him that tv was needed to be taken to workshop and if there was actually a requirement for tv's carrying to workshop then why the earlier engineer did not decide it then and there only when he examined the tv since being engineer he was also familiar with the working of tv and how such defects as my tv has should be ameliorated. Tv is lying with not running for the last 15 days. It may not be difficult to appreciate the plight and embarrassment we are going through. Reflecting very poor on sony and would dampen encouragement for future investment in tv products. Would any succour come from whoever officer going through this complaint and yield his favour to me to set right my defective tv.
Tv model name is klv 40w562d, product 8d no. 18768801 and sl. No. 4025422

I bought a sony experia aqua dual m4 in july 2015 (Bill available), on 28 july 2017 i saw it is switched off, i thought it was low battery, so i put it for charging, but then also it was not getting switch on. And till now i. E. 04.08.17 it is dead, it is not getting switch of, there is not even a single scratch on mobile,. I never prefer local repairing shop, so i went on sony service centre, rakabganj, agra. Their they told me that sony service centre does not repair sony waterproof mobile after warranty, so they will not repair mobile which is 2 year old.. What is this? This means their is no point of buying sony xperia mobile, if it is not sony responsibility, then who's responsible. Suddenlly mobile costing rs. 20000 got 0 value? I feel regret, that i bought it, now never. They should provide after sale service. Are and reply me soon.

Pls give any solution. I request sony to pls look into the matter, and repair my mobile.

From 28/4/2017 my tv set named sony bravia is pending by job no j71029959 in sony authorized service centre, yash electronics patil plaza canada corner nashik 422005 for screen problem. Immediately solve the problem or change the screen i will pay the charges for the same.
I am not interested in any other scheme from sony like some discount on new tv. I want my old tv with new screen only. Take action immediately before i will think about consumer court

I purchased a sony xperia xa ultra black color model from chroma pimpri in pune on date 30 july 2016 after that it started giving problems after three months of purchase call are coming but unable to receive so i went to the chroma store & they send us to service center in 25 september 2016 & i received the mobile back 26 september 2016 now again calling problem started
This phone is repaired by sony service center on six times in three months but my calling problem not solve
My phone problem
1) calling problem mice is not working in call
2) heating phone
3) battery discharge fastly
Please replace my phone otherwise give me a refund. I am very much upset from sony service so help me to solve this issue as early as possible.
With attached copy of the service center job sheet

Respected sir,
I purchased sony bravia tv in 2007. From june 2017 it showing lines on screen. I made complaint on 25 june and they sent their technician on 28 june
Who told us to submit tv on service center at laxmi nagar, delhi. They charged rs.300 for transportation. When i called service center they never respond even not lifting their landline nos. On 8 july they send a message on my no. That my tv is ok and i can pick it from the center. It was very awkward to get this message as i have charged for transportation. I again called them again and again but as usual no response. On 11 july they sent my tv back.
When i opened the tv in the night the same problem appears on the screen as my problem was not resolved by the service center.

The next day i again called and informed the company about the problem remain. Then after few days the technician come and told about the problem in mother board. I was shocked! Then how could they said ok before! I asked them for transportation but they refused by saying they have no transport facility for few days and i have to submit my tv by myself. On 21 july i make transport of rs.300 by my own and submit the tv at the service center. There they assured me if the mother board is not available then they give me benefit of exchange offer with 25% discount on my tv.

But now today (3rd august 2017) i got a call from your service center that the mother board is not available and they will not give me benefit of exchange offer as my tv is out of warranty.

There are several brands in the market at reasonable prices but i decided to trust your company as i am using your products from 25 years and ready to change the mother board for rs.11000+. I was also planning to set up sony tvs at my hotel rooms in badrinath dham, uttrakhand. But now your service center deny to give me the benefit.in this situation how could i ever think to purchase any sony products in my lifetime? What could i do?

Please look into the matter urgently or necessary steps will be taken from our side.
Job sheet: j71859996
Serial no: 6200895

Madhukar dhyani
[protected]@yahoo.com

I brought sony bravia led klv 43 w772e on 28th july 2017 since then: no service agent has yet turned up for tv installation since 28th july.

By:
Manish shende,
Mob no: [protected]

From: sunil sawant/blg/hindalco/abg
To: soniindia. [protected]@ap. Sony.com
Cc: vivik. [protected]@ap. Sony.com, [protected]@yahoo.com, digitalworld. [protected]@gmail.com
Date: [protected]:37
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Reminder — 3

Dear management team,
Kindly resolve the long pending issue on urgently and replace/ repair tv screen under warranty with free of cost...

Note : there no single reply on my several e-mails on this and verbally communicating over phone that it is in process and requesting me to wait... How long please? Please reply.

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Sunil. [protected]@adityabirla.com
— forwarded by sunil sawant/blg/hindalco/abg on[protected]:35 —

From: sunil sawant/blg/hindalco/abg
To: soniindia. [protected]@ap. Sony.com
Cc: vivik. [protected]@ap. Sony.com, [protected]@yahoo.com, digitalworld. [protected]@gmail.com
Date: [protected]:05
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Reminder — 2

Dear management team,
Kindly resolve the long pending issue on urgently and replace/ repair tv screen under warranty with free of cost...

Note : there no single reply on my several e-mails on this and verbally communicating over phone that it is in process and requesting me to wait... How long please? Please reply.

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Sunil. [protected]@adityabirla.com
— forwarded by sunil sawant/blg/hindalco/abg on[protected]:04 —

From: sunil sawant/blg/hindalco/abg
To: soniindia. [protected]@ap. Sony.com
Cc: vivik. [protected]@ap. Sony.com, [protected]@yahoo.com, digitalworld. [protected]@gmail.com
Date: [protected]:24
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Reminder — 1

Dear management team,
Kindly resolve the long pending issue on urgently and replace/ repair tv screen under warranty with free of cost...

Note : there no single reply on my several e-mails on this and verbally communicating over phone that it is in process and requesting me to wait... How long please? Please reply.

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Ph :[protected], 2999555, [protected] extn. 9135
Sunil. [protected]@adityabirla.com
— forwarded by sunil sawant/blg/hindalco/abg on[protected]:18 —

From: sunil sawant/blg/hindalco/abg
To: vishnu sony
Cc: "[protected]@gmail.com", vivek sawant
Date: [protected]:41
Subject: re: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear sir /madam,
Pl. Checkup with management about for replacement / repair under warranty with free of cost and confirm...
Bangalore sony office management were above to give decision on the same and there no reply form them yet...

Thank & regards
Sunil sawant

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Ph :[protected], 2999555, [protected] extn. 9135
Sunil. [protected]@adityabirla.com

From: vishnu sony
To: sunil sawant
Cc: vivek sawant, "[protected]@gmail.com"
Date: [protected]:30
Subject: re: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear sir

Pls find the enclosed estimation copy
Regards
Poornima

From: sunil sawant
To: soniindia. [protected]@ap. Sony.com
Cc: [protected]@gmail.com; vivik. [protected]@ap. Sony.com; [protected]@yahoo.com
Sent: tuesday, july 25, 2017 10:32 am
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear management team,
Please expedite the following requests and do the needful at the earliest... Please reply my e-mails...

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Ph :[protected], 2999555, [protected] extn. 9135
Sunil. [protected]@adityabirla.com
— forwarded by sunil sawant/blg/hindalco/abg on[protected]:30 —

From: sunil sawant/blg/hindalco/abg
To: soniindia. [protected]@ap. Sony.com
Cc: [protected]@gmail.com, vivik. [protected]@ap. Sony.com, [protected]@yahoo.com
Date:[protected]:39
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear management team,
Please expedite the following requests and do the needful at the earliest... Please reply my e-mails...

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Ph :[protected], 2999555, [protected] extn. 9135
Sunil. [protected]@adityabirla.com

From: digital world belgaum
Date: mon, jul 17, 2017 at 12:58 pm
Subject: re: regarding replacement / repair of tv tn sony kdl 43w800d[protected]
To: sunil sawant
Cc: sonyindia. [protected]@ap. Sony.com, digitalworld belgaum

Dear mr vivek sawant,

During the last visit of mr. Sunil sawant, who is our regular customer purchasing sony products from us for a along time, expressed the problem faced with the recently purchased sony led 43w800d.
As the set is purchased in the month of march 2017, it is only 3 months old. Kindly consider the warranty of the set and replace the panel foc.
We earnestly request you to kindly consider the issue and resolve the same at earliest.

Thanking you,
For digital world
S. B. Mohite

From: sunil sawant/blg/hindalco/abg
To: [protected]@yahoo.com, vivik. [protected]@ap. Sony.com
Cc: soniindia. [protected]@ap. Sony.com, digital. [protected]@gmail.com
Date:[protected]:30
Subject: re: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear team /mr. Bhat sir / vivik sir...,
Following e-mail communications i had with sonyindia bangalore. Sorry for given copy to you due non availability of email addresses.
Since last two days, the horizontal line which was coming on screen is not coming now but right side vertical lines are there. This is new update from my side.
Kindly investigate the problem again and do the needful.
As per communications from mr. Sai of digital world, i will bring the tv set to service centre tomorrow noon at 3.00 pm
Thanks and regards.
Sunil sawant

Sent from ibm verse

Me — fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected] — from: "sunil sawant"
To: sonyindia. [protected]@ap. Sony.com
Cc: digitalworld. [protected]@gmail.com
Date: fri, 21 jul 2017 09:56
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear management team,

I am am requesting you to, kindly takeup this issue urgently and do the needful... Please reply my mails positively...

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Ph :[protected], 2999555, [protected] extn. 9135
Sunil. [protected]@adityabirla.com
— forwarded by sunil sawant/blg/hindalco/abg on[protected]:54 —

From: sunil sawant/blg/hindalco/abg
To: sonyindia. [protected]@ap. Sony.com
Cc: digitalworld. [protected]@gmail.com
Date:[protected]:43
Subject: fw: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear managament team,

As per our telephonic talk we has with one of your representative of bangalore office, please look into the matter again... If require please have re investigation...
If the damage is there, it is not because of any fault from our side, it could be of its own or could be cold climatic condition or may any other reason...

Please, i am requesting you again again pl. Look into do the needful...

Thanks & regds
Sunil sawant
Hindalco industries limited., belgaum
Ph :[protected], 2999555, [protected] extn. 9135
Sunil. [protected]@adityabirla.com
— forwarded by sunil sawant/blg/hindalco/abg on[protected]:35 —

From: sunil sawant/blg/hindalco/abg
To: sonyindia. [protected]@ap. Sony.com
Cc: digitalworld [protected]@gmail.com, digitalworld. [protected]@gmail.com
Date:[protected]:17
Subject: regarding replacement / repair of tv tn sony kdl 43w800d[protected]

Dear management team,

Sir, i have purchased your product tn sony kdl43w00d[protected] on 26 th march 2017 from digital world dealer, 1273, samrat ashok chowk, ramling khind galli, belgaum (Supplier ref. Dw/1541/1617 against invoice no.1541 at the rate of rs.58000/-. And using the product for last 3 months...

After about one and half month, i observed a very light horizontal line on screen and initially thought that it is line in picture. After changing the channels also it is appearing in very slightly and that is reason i was kept observing the same. But in the first week of july the said line started appearing in dark, so had contacted dealer and as per his instructions, i have forwarded the photo of the screen and invoice photo to representative mr. Sai of digital world an din tern he has forwarded it to sony service centre of belgaum on 7th july 2017. The service engineer from sony service centre has visited my house on 8th july 2017 and after visual observation, he commented that ' there is damage on the screen ' and without investigation, he had taken somemore photographs and taken my signature on his visit form and went back. I had explain him, his incharge mr. Bhat and also mr. Sai of dealer that, there is no damage /scrach on screen / tv on front and backside of tv, i have requested them to do the investigation further, but no one have turned back to me. I feel that it could be minor manufacturing defect which has invoked now and started coming horizontal line after 2 months. I have expressed the same thing to all of them.

On 12 th july 2017 evening i received the call of mr. Bhat of sony service centre, belgaum, saying that the sony company has rejected my complain / request and it can not be replaced / repair from company / service centre and it will be repaired at the cost of around rs.22000/-. Since it is under warrenty, i had requested them to take issue again, do the investigation and do the needful but no positive response and harassing customer like me.

On 13th july and today 14th july, i have contacted your toll free number : [protected] and had talk with ms. Neha and mr. Shivansu and as per there instructions, i am sending mal to you. The reference complain no at toll free number is :[protected] dtd. 14/07/2017.

The reference number at sony service centre, belgaum is job no: j71731240,

Sir, i am from middle class family working in private company, purchased your product once in life time at such a huge cost and within 3 months this issue comes up. I am using your many products for many years and didn't found any problem and i am old customer of sony india and have faith on company for needful service.

I am requesting you to, if require, investigate the matter again and do the needful... Either replace / repair at your cost.

I am attaching an invoice copy for your reference
(See attached file: img[protected]wa0016. Jpg)

Note : i have recording of all telephonic conversation with all people in this regards.

Thanks & regds
Sunil sawant
[protected], [protected]

Sunil. [protected]@adityabirla.com

महोदय,

आपके आदेश के अनुसार हमने अपना एल इ डी आपके टेक्नीशियन मिस्टर कमल ([protected] ) के द्वारा आपकी वर्कशाप में दिनांक 21 जुलाई 2017 को भिजवा दिया था और आपने कहा था की आप हमे 5 कार्यदिवस के अंदर इसका जवाब देंगे मगर आज 13 दिनों के बीतने के बाद भी आपकी तरफ से कोई जवाब नहीं आया हे और जो नंबर आपके द्वारा हहमे दिए गए थे वो कोई उठा नहीं रहा हे अतः आपसे निवेदन हे की इस मुद्दे पर अतिशिग्र ध्यान देकर हमे हमारी एल इ डी की रकम वापिस दिलाने का कष्ट करे दे अन्यथा हमे इस मुद्दे पर कार्यवाही करनी पड़ेगी।
धन्यवाद

Hi,

I have given my sony ps4 for replacement since it had crashed the product was submitted for replacement on 6th of july. And since i am an existing customer so i know the maximum amount of time you keep a product for replacement is 30 days. I've received bad service from you as a customer and seriously if something is not done about my replacement soon i am taking this to the consumer court. Because to be honest you only have 5 days in your 30 days of replacement duration. So get my product replaced and give it to me. I am not responsible for this delay from your end that's the inefficiency of your staff and i want my product.

I will complin to t3 mobail devices battery charge slot not respond and i gi to your service centre but his ans ti not satisfied and i complain to consumer cort and i say to you chit the peplo and very trump service and i can talk to onther people say the dont buy the sony mobile
And a are you buying to other company mobile but does not buy the any sony mobile

I purchased a tv couple of months back.. Due to power fluctuation the tv got into trouble.. The technician came to my home.. My father-in-law was at home and the technician took a letter saying this is a physical damage by saying that he will get the tv replaced if he do so (Sony bravia television model: klv-32r302e, serial no. 4508579 purchased on 10th april 2017)

Sir
Have a nice day for you. Your company striked on my youtube channel today. I didn't use your any video or music. I used only score from yahoo. So please remove this strike any save my career on youtube because my channel terminated due to strike. Please tell me that how can i get permission for live streaming.

Video link :- http://www.youtube.com/watch?v=i0NIoWpnX8o

Channel link - http://youtube.com/SKGWorld

With regards
Sunil kumar ghaswan