SOTC Complaints & Reviews

Apr 23, 2018

Updated by Flippyfloppy We had called the customer care of SOTC but they were most indifferent and said they cannot help us. Told us to contact the agent who booked our ticket. Again shows the don’t care attitude of SOTC after all they have taken lakhs from us and so why should they bother.

Dec 11, 2017

Updated by Ankit 84 Agarwal also find attached their reply which is not at all inline with the complaints.

Also to add to the joke they are ready to refund around rs 700 which means they acknowledge their was a lapse from their end.

Dear Mr. Agarwal,



We would like to take this opportunity to thank you and your wife for traveling on our SOTC Group International Tour to European Splendor - 2017. We are in receipt of your feedback dt 16th October 2017 addressed to us and our subsequent conversation thereafter.



At the very outset it indeed is our pleasure to have your presence on our tour and we thank you for the same. While we have noted your points we politely we have also taken a note of your feedback regarding your pre tour experience and wish to clarify as follows:-



Jungfrau Optional Excursion:-

With regards to your query on Jungfrau optional excursion, passengers are given the flexibility and the freedom to choose what sightseeing and attraction they wish to visit based on their preference and enjoy at a nominal cost paid to the supplier directly on tour. Our tour manager confirms that she had given an option to all passengers who wish to avail the said optional tour to pay in Euros as well as USD.



Flight Seats:-
With regards to your query on the flight seats, we wish to inform you that the airline had allotted seats and issued boarding passes accordingly post which changes were not possible. Our operation team confirms that for inbound journey the seats allotted were together.



Flight Meal:-
With regards to your query on in Flight Jain meal request, we have noted your feedback and as a gesture of goodwill would like to offer (without prejudice) a refund of Euros 5 x 2 @ 76 = INR 760/- totally for you and your wife . Kindly give us your acceptance for us to action accordingly.



Hotels:-
With regards to your query on Switzerland Hotels, we wish to state that as a tour operator we accommodate our guests in hotels that offer good value for money. We have mentioned in our brochure that the hotels depending on the city and the day to day itinerary, your hotel may be confirmed either in the city center or away from the city center or in the surrounding areas. We wish to state that all hotels are subject to availability and the best available options were provided accordingly for the group.

Hotel Rooming:-
With regards to you query on Interlaken Hotel room, in European hotels rooms are smaller in size as compared to other destinations. On persual of the world wide web City Oberland Hotel, Interlaken is a 3 star category hotel with facilities and amenities accordingly.

With regards to your feedback on two separate beds we wish to inform since the hotel was running full no spare rooms with double beds were available however we have noted your feedback.



Check out time:-

With regards to your query on check out time, We would like to inform you that that the Standard International check – out rule for all parts of the world permits passengers to check out at 1100 hrs accordingly. Also our tour manager confirms that she has advised to keep your luggage at the hotel concierge and explore the city on your own post which transfers were scheduled to the Airport.



With this we trust we have addressed the queries raised by you, we would look forward to having the privilege of you and your wife travel with us

Feb 07, 2018

Updated by Ankit 84 Agarwal update on the complaint is that i got a call from SOTC some days back trying to persuade be in accepting a Rs 10000 SOTC voucher to be redeemed for future travel.

I refused them saying why dont you accept the lapses and mishandling done by you and talk for suitable compensation.

What would i do with your voucher when i wont like to travel with you again.
It is of no use to me.

Jul 07, 2017

Updated by Subbarao Gamini Our Recent Euro Trip – Very Bitter Experience

Dear Sir,
It is indeed very painful to inform you that the recent Europe trip organized by SOTC and team was very un-professional and pathetic. I have listed a few instances below which indicate the amount of agony our group had to undergo during the course of the tour.

We believed the assurances and promises of the local franchise Mr .P. V.Rao regarding the package offered and based on this trust we had opted SOTC to organize the tour.
But to our dismay and disappointment nothing went as per the agreed itinerary.

We had stated very clearly that we would be requiring accommodation in the city limits but everywhere we were provided hotels which were nearer to Airports.

Park Raddison @ Heathrow which is very much an airport hotel

Novotel @ Paris which is more of a motel rather than a hotel and near the airport and moreover the lifts in this hotel were not functioning.

Schipol @ Amsterdam which is again near the airport.

Arcadia @ Hiedelberg which is very far of from the city and condition of the hotel was so pathetic that even the ACs’ were not there .

Swiss [protected]@Zurich Zug was so bad that there was no water even for us to consume. Moreover lack of medication, lack of proper transportation and lack of good restaurant added salt to our injuries.

The only consolation was at Lucern which was decent enough in all aspects.

Another instance which I would like to bring to your notice is that we were literally served food in the store room at Hotel Swissever, and we were asked to remove our own plates after consuming our dinner.

In spite of willing to pay extra from our side for the change of hotel we did not receive any response from your side.

Nearly 2 – 3 hours of time was wasted everyday in travel from the place of accommodation to the city due to which we were not able to enjoy the local cultural beauty and events.

In addition to the above, I would also like to bring to light an incident indicating the un-professional approach of your tour manager Rohan and the driver John who behaved in a very indecent way and were very much demanding in attitude and were trying to exploit the situation.
One of the members in the group had forgotten his mobiles at an Petrol station and this was found out after having barely travelled 3 kms. On requesting Rohan to turn back the bus to collect the mobiles, he did not relent and in turn said that it would cost 100 euros to go back and pick the mobiles. He finally agreed but at the cost of 20 euros being paid.

How would you justify this act of one of your associates.
Keeping the above bitter experiences in view how do you expect us to recommend your organization to other groups and within our circle. I have no other choice but to share my bitter experiences with all the major garment associations across India as well as the chamber of commerce at Vijayawada who will have to think twice before opting for the services of SOTC

subbarao gamini
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