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SOTC Complaints & Reviews

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Last updated Nov 21, 2023
Complaints 213
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SOTC reviews & complaints page 3

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W
washimakram
from Powai, Maharashtra
Feb 27, 2021
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Duplicate invoice through imei

I order samsung galaxy a7 from my old flipkart account.i lost my mobile and invoice, for police diary i need the invoice.i have my IMEI no,
i forgot my old account"s mobile number and mail id thats why i cant login my accout, kindly help me...
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rajenashah1974
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Refund / fraud

I had paid for airline tickets through SOTC that were cancelled by the airline. I called the airline and they issued a full refund to SOTC to pay me back. SOTC then refunded only a portion after subtracting some amount from another unrelated transaction. This is fraudulent and illegal. I want a full refund....
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Anushka Paunikar
from Powai, Maharashtra
Jul 16, 2021
This thread was updated on Jul 16, 2021
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Europe Trip cancelled so want money to be refunded

Address:Mumbai
Website:SOTC

I along with my parents (total eight people) booked for Europe trip in the month of April 2020. Advance amount was paid for travel and other expenses (approx.: 5 Lakhs). However, due to Corona Pandemic our trip was cancelled. Since then we are trying to contact the company but there is no response from their side. It is a hard earned money and so I am not in a mood to forgo this....
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rajendraagarwal9
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Breach of contract

हम लोगों के बारह लोगों के ग्रूप ने 27 अक्टूबर से 1 नवम्बर तक के लिए तीन इन्नोवा की बुकिंग धर्मशाला-खज्जियर-डलहौज़ी-धर्�... के लिए करवाई थी। आयटिनरेरी में लिखित में लिखा था...
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Summer cost saver france with benelux with sotc
Booking id: hd00152095
Departure date:[protected]

I need a refund of the amount i paid, no one has been able to help me. I have reached out to a lot of people and most of them say that they do not work with the company anymore. Please do not make me go to the consumer court for this and i do not need a refund - my grandfather is diagnosed with covid 19 and we need...
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K
Kishore Srivastava
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Refund of booking amount

Address:Kishore Srivastava; Duplex no 35; Vijaya Gardens; Baridih; Jamshedpur 831017

We booked our 15 days europe tour package with sotc travel company in nov-19. We paid rs 195000/- (For 3 pax) as advance deposit. The tour was due to begin from 03-june-20 from kolkata. But due to outbreak of covid-19 worldwide, the tour was called off by sotc.
But they didn’t have the minimum courtesy to even inform us about the official cancellation till the last minute.
When we enquired from sotc kolkata representatives...
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Address:16 KAMLA NAGAR BALLUPUR ROAD, OPPOSITE ONGC HOSPITAL

I (Dr shashank gandhe along with my wife meenal gandhe wei am a senior citizen), have been traveling with sotc for past several years (Iam a loyal customer), i booked a tour for spain and portugal from 6th of june this year, which due to obvious reasons could not be conducted. No visa formalities, hotel booking, etc could be done due to corona, repeated reminders telephonic conversation with your dgm mr navneet, fell on deaf ears, no correspondence...
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The company is scheduled to operate a customised ladakh tour from chandigar on 8.6.2020. As by way of advance they had already taken as deposit of ₹30000 initially on 31.12.2019 as minnimum depsit amount. Now they have cancelled the tour due to inconvenience of transit as there was unprecedented lock down all over the country. Now they have come with the proposal that they shall hold back the amount and offered us either we reshedule the...
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Address:SOTC, 42/43, 1st Floor, 8th F Main Rd, near ICICI Bank, Jayanagar East, Bengaluru, Karnataka 560011, India

We had booked in sotc for europe package for 9 people by paying advance between april 16th to may 6th 2020.

But due to covid-19 situation the flight got cancelled and the tour did not happen. Whne we apoorahc the sotc they say they can provide travel voucher but will not refund. But at this dire situation we need the money back instead oif travel voucher which i thinkwe cannot utilize for the next 1 year

Kindly...
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I had booked a holiday package with sotc for travel from 8th may till 14th may,
Trip was to sri lanka for 8 people (8 adults and 2 children aged 5 and 13).
Due to the ongoing coronavirus pandemic, travel is not possible and the same advisory has been given by the government of india.
Sotc advises me to use the booking amount for travel within the next one year time. But i do not wish to travel during that period.br...
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ymjain
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may uk tour

Address:dadar , mumbai

I have paid full money for 5 people for uk tour for may,
This included the syba (Secure your non refundable booking amount)
I have already mailed them that due to covid 19 obviously the tour cant go ahead. Informed them more than 45 days ago.
Still they are not refunding the money or even replying to my mails.
I think we will have to go to consumer court....
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R
rajenashah
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egypt tour

We had booked a tour to Egpyt April 8-18th. The entire tour was cancelled due to Covid-19. SOTC is keeping our money and is not refunding it even though the hotel, plane, cruise have all cancelled.

Sotc is saying their cruise supplier in Egypt is not refunding the money despite having already cancelled the cruise. This is not our issue but an issue SOTC has with their supplier that they need to deal with. We have paid SOTC...
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Here is the sequence of events.
1. 9th feb - the booking was made by senior citizens for group tour to europe and contract was signed 40k/person was paid.
2. 24th feb - the cancellation request was raised on account of epidemic outbreak covid-19 to destination company (Italy and few countries within itenary) as per circular from who and health and welfare ministry of india
3. Sotc executive communicated that the cancellation...
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Every sotc staff has different information, they don't provide correct & complete information.
Although they say that there are no hidden charges but the fact is "lot of hidden charges are there which the customer comes across till the departure date"
When you ask for air tickets, they don't give the tickets.
When you ask for a refund, they don't give you refund and say that tickets are booked.
Its a chor company,...
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Address:560038

I had made a booking for thailand surprise tour with sotc for march 2nd, 2020 departure (Gs[protected] and now due to the coronavirus, i had decided against the trip.
I understand that this is not in the control of sotc and decided to take the hit of the charges that they collect in the event of the cancellation. They had the audacity to tell me that my and my better half will be fine and nothing will happen to us.

Now...
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Address:110076

I booked a dubai package from sotc assuming them to be one of the best as i was travelling with my family, what we hoped to be a pleasurable trip turned out to be a trip full of negotiations and haggling. From the time we paid the initial amount for booking, sotc did not even once stand on their words. For every activity, hotel, transfer that we paid to sotc in advance, sotc started re-negotiating charging us extra while quoting exorbitant...
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K
kaustuv1911
from Jaipur, Rajasthan
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tour plan changed

Me and family planned a trip to jaipur with sotc india. We made payments as per the itinerary sent on email. But to our horror, when we reached jaipur, found that the whole plan was changed. There was no email or any form of communication to us regarding this change. When we called sotc, their resolution is "sorry we can't do anything about it now".
As we had further travel plans after the trip, all got impacted due to it.
Such...
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Rashmi Mansukhani
from Mumbai, Maharashtra
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dubai trip booked 2 weeks ago. no arrangements make till date

Address:B 52 Aaram CHS, vakola, santacruz east, Mumbai City, Maharashtra, 400055

I have booked a tour with sotc for dubai by paying 40k as token amount. As soon as i booked i realised that the flight selected is incorrect and asked them to change it. They said they will charge me extra as per their policy. I have asked them to give me flight options so that we can decide but it has been more than 2 weeks they are not coming up with options. Every time they call they give 1 option and if we are not alright with it they...
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Chakraborty A
from Nashik, Maharashtra
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non-refunding of money by sotc

Address:Amanora Park Township, Hadapsar, Pune, Maharashtra, 411028

Ref: mr a... Chakraborty x2 // fs19005039 // euf[protected] //...522 //

The team from sotc comprising of 1. Ms. Pallavi shah (Sales), 2. Mr. Sandeep kadam (Deputy manager – visa services) and 3. Ashish kadam (Senior executive – service (Pune & mah channel) towards customizing the travel plan of greece for me and my husband.
Office address : sotc tour operating,
Sotc travel ltd.103/104/105a,
1st floor...
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Chakraborty A
from Nashik, Maharashtra
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complaint against sotc for not refunding my money

Ref: MR A...CHAKRABORTY x2 // FS19005039 // EUF[protected] //...522 //

The Team from SOTC comprising of 1.Ms. Pallavi Shah (Sales), 2.Mr. Sandeep Kadam (Deputy Manager – Visa Services) and 3. Ashish Kadam (Senior Executive – Service(Pune & MAH Channel) towards customizing the travel plan of Greece for me and my husband.
Office Address : SOTC Tour Operating,
SOTC Travel Ltd.103/104/105A,
1st Floor City...
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