SOTC Complaints & Reviews

Mr. SUHAS VISHWANATH JOSHI|| CFS2200626 || Best o[censored]ttarakhand ||15 April 2022

I have booked and completed uttarakhand tour on 15 to 21 April.
As per revised costing was Rs59800/- per couple + GST ., As per old proposal I have paid INR 70, 350/- for the package. I have not received the balance amount even after completing the tour.

No body is replying to mail

I have Purchased Laptop on 4/3/22 from Vanasthalipuram stores Laptop Bag was Due Then I Lost Orginal Invoice Laptop Bag Arrived at the stores So I need Duplicate Invoice To Receive Laptop Bag so please send me Duplicate Invoice As soon As Possible My Mobile Number is [protected] Register With Reliance Digital Email id is [protected]@gmail.com

I booked a kashmir land only package from SOTC through one of your executive named Praveen. He said he is reserving my seats and i can make payment next morning and now he is saying that there is some technical issue and seats has been sold to others. It is not the way to deal. Absolutely pathetic service i have ever seen. Didn’t expected such response from SOTC. I already booked my flight as per your group tour dates which is non cancellable.

24th January 2022
To
Employees Provident Fund Organization Office Pension Office
Bhavishya Nidhi Bhavan, 341, Service Rd,
Bandra East, Mumbai, Maharashtra 400051

Complaint of withholding of Pension Funds by Ex-Employer

Dear Sirs,

I would like to complain about SOTC Travel Limited (the “Company”). I am an ex-employee of the Company and have left employment on 05th May 2019. My Pension scheme with the Company which I did make the contribution.

After my leaving employment, the Company has only paid me my leaving entitlements. However, as at to date, the Company has not yet transferred the remaining to my existing pension trustee. I have sent several reminders by way of emails and calling but have not received any satisfactory reply with which my monthly pension would have started in past 32 months (2 years and 8 months).
The last reply I got from the company dated 20th January 2022 stating that “While the Pension is applied the service from 01-JAN-2015 to 31-MAY-2017 is not reflecting in the PF system, due to which the ECR rectification is to be done. The ECR / Accounts rectification takes time as the system needs to be corrected. Currently due to increasing the Covid cases the PF office is working on the 50 % strength and only clearing the claims. Also PF office has restricted the entry to the PF office. Sir the process will take time. We sincerely regret the delay but the fault is not at our end.”
In all chasers and follow up for past 3 years with the Company, I am feeling helpless now and feels that Company is not bothering about my problems and not even considering my 35 years of service given with loyalty and hard work to the Company.
I have checked online claims through EPFO website for Monthly Pension claim as per below given details.

1. 1st Claim receipt date is 10th June 2019 vide CLAIM ID #MHBAN[protected] Status Rejected due to Remarks as “Your Claim has been rejected due to: 1) CLAIM CANNOT BE PROCESSED AS DATE OF SUPERANNUATION IS LESS THAN DATE OF JOINING TO THE PRESENT ESTT 2) CERTIFICATE ENCLOSED IS IMPROPER”
2. 2nd Claim receipt date is 7th Feb 2020 vide Claim ID #MHBAN[protected] Status Rejected due to Remarks as “Your Claim has been rejected due to: 1) PLEASE UPDATE MISSING DETAILS THROUGH EMPLOYER. CANCEL CHEQUE NOT ATTACHED. 2) 3 PASS PORT SIZE PHOTOS NOT ENCLOSED
3. 3rd Claim receipt date is 15th Feb 2021 vide Claim ID #MHBAN[protected] Status Rejected due to Remarks as “Your Claim has been rejected due to: 1) EPS CONTRIBUTION WRONGLY SHOWN 7/2019 INSTEAD OF 6/2019 ALSO BANK DETAILS ARE NOT VISIBLE AS PER CH 2) MEMBER NAME NOT PRINTED ON CANCELLED CHEQUE

As I understand, this process has taken exceptionally long for the Company to process the transfer. Since I have not received any satisfactory reply from the Company despite repeated chasers. However, this is the only financial support to live my life hence, I would appreciate if you can look into the matter and follow up for me. The following are my contact details:

Address: Utpal Sil, 117-D, Near Chhota Gole Chakkar, Kamla Nagar, Malka Ganj, North Delhi, Delhi, Pin-110007
Phone – [protected]
Email – [protected]@yahoo.in
Aadhaar Number –[protected]
PAN Number – BFNPS3531K
UAN –[protected]

I hereby confirm that I consent to the authority using my personal information in relation to and to the extent relevant to your investigation into the matter. I also consent to the disclosure of my name to the Company in relation to your investigation.

Please help me in this matter on priority basis so that my monthly pension would be started as soon as possible and also help me to release the previous holding pension funds which are due since May 2019.

Thanks

Yours faithfully,

Utpal Sil

I booked today thru sotc today for Cordelia cruise date 21st feb. I clearly mentioned rooms required by me on email 8282 n 8184 n asked to send payment link. The agent sonnu clearly told me on call (u can hear that) if you pay within 15 mins we will keep relevant room blocked. N I have paid. Now he has booked some other rooms 8650 n 8652 n that also right next to elevators where there is maximum movement n noise. I do not want to accept any rubbish rooms especially after paying so much in advance. If those rooms were not available, he should have called n told me, bi would not have paid at all. Hence either get my rooms booked as per my requirement on the rear side of cruise or refund my money n I will directly book thru Cordelia. Very bad experience with sotc n I was thinking I'll be relieved booking thru you guys. My name is Nafisa Thakur n my number is [protected]. Please help to get my issue resolved on priority

I have booked soct tour for shimla for 2 family, full amount paid and due to one family one of member demise they are not coming. For past 2 months chasing sotc on options but progress is pathetic slow

Iam a senior citizen, 72 years old.
During one of the carnivals conducted by SOTC in Feb 2020 I had given an advance amount of Rs84000 towards travel to South Africa Conducted tour
for two o[censored]s. Within a few days Carona set in and the tour was cancelled. Since then I have been approaching your office for refund of the amount and several representations were made.
The pandemic is such that the elders are more susceptible and moreover I had deveoped hyperacidity and severe gastritis, thus preventing any outstation trip.Your office took a sympathetic view and wanted Doctor Certificate.I produced M C and it is nowsix months refund has not been made. Can I request you at least now refund my money after 18 months.
N T Srinivasan, [protected](M)

This is with reference to my Shimla and manali trip. I would like to share few feedback after my trip.

Driver was not cooperative at all throughout the entire trip. Every time if asked for a rest break there is no response from him and he is not even stopping the vehicle for a break despite several times of information as well. Doing his personal delivery works on the go and making us wait for more time and almost we got up with Traffic police checking twice for breaking traffic rules. Please do understand that we already have a language problem and this driver was also having some attitude problems and it was not even a good trip travelling with him.

And as you have mentioned I haven’t received any picnic lunch/water bottle/surprise gift /snack box anything as per your package and whenever I ask for those, I don’t get a reply.

I have been made to wait for more than 1 hour in Manali and that was night and reception guys told there is no room reservations on my name.

And for all these blunders I am keep on calling you and which made my trip more worse.

You have to take care of these things as why because we are coming to you. Kindly take necessary actions and I need an update on my request.

I had booked a honeymoon trip to Maldives via SOTC on March 27th for 3rd May to 7th May duration. Since Covid cases started rising in April, I felt it is not safe to travel and requested to cancel the trip on 24th April. I contacted Indigo airlines and got a full refund which was credited to SOTC only since the tickets were done by SOTC. I requested them to cancel resort bookings also and credit that money to my account. It has been 3 weeks since then. I have done multiple follow ups, still not getting any sufficient response. No one calls for any updates. I don't know if it is actually cancelled or not.
I want my credit to be done this week, or refund my full money back. I have lost trust in SOTC. I came to SOTC since it has a brand value.

We have gone through the vouchers and found that the hotels booked for us are inferior to the hotels mentioned before in the package .
Earlier hotel in Havelock was Silver sands beach resort and now we have been booked into silver sands village resort which is very inferior .
We request you to kindly book hotel of the same premium category .
Thanks and regards

Chaitanya Jain

I order samsung galaxy a7 from my old flipkart account.i lost my mobile and invoice, for police diary i need the invoice.i have my IMEI no,
i forgot my old account"s mobile number and mail id thats why i cant login my accout, kindly help me

I had paid for airline tickets through SOTC that were cancelled by the airline. I called the airline and they issued a full refund to SOTC to pay me back. SOTC then refunded only a portion after subtracting some amount from another unrelated transaction. This is fraudulent and illegal. I want a full refund.

I along with my parents (total eight people) booked for Europe trip in the month of April 2020. Advance amount was paid for travel and other expenses (approx.: 5 Lakhs). However, due to Corona Pandemic our trip was cancelled. Since then we are trying to contact the company but there is no response from their side. It is a hard earned money and so I am not in a mood to forgo this.

हम लोगों के बारह लोगों के ग्रूप ने 27 अक्टूबर से 1 नवम्बर तक के लिए तीन इन्नोवा की बुकिंग धर्मशाला-खज्जियर-डलहौज़ी-धर्�...⇄ के लिए करवाई थी। आयटिनरेरी में लिखित में लिखा था कि तीनो इन्नोवा में बीच की सीट जुड़ी हुई होगी और AC हमारी ज़रूरत के हिसाब से फ़ुल टाइम चलेगा। पर इन्नोवा बीच की सेपरटे सीट की थी और AC केलिए कहा गया की उसके लिए कहा नहीं गया है।ड्राइवर बिल्कुल भी मददगार नहीं थे। SOTC एजेंट हरीश गैकर ने भी कुछ मदद नहीं की, और फ़ोन भी अटेंड नहीं करते थे। मैं SOTC से बहुत निराश हूँ।
R. K. Agarwal
[protected]

Summer cost saver france with benelux with sotc
Booking id: hd00152095
Departure date:[protected]

I need a refund of the amount i paid, no one has been able to help me. I have reached out to a lot of people and most of them say that they do not work with the company anymore. Please do not make me go to the consumer court for this and i do not need a refund - my grandfather is diagnosed with covid 19 and we need the money for medical reasons

I (Dr shashank gandhe along with my wife meenal gandhe wei am a senior citizen), have been traveling with sotc for past several years (Iam a loyal customer), i booked a tour for spain and portugal from 6th of june this year, which due to obvious reasons could not be conducted. No visa formalities, hotel booking, etc could be done due to corona, repeated reminders telephonic conversation with your dgm mr navneet, fell on deaf ears, no correspondence other than system generated email, was received by self, only telephonic assurances will not suffice. Pl revert back immediately, or i will be forced to adapt other measures. Never expected this from a company of your repute to behave with seniors in this fashion.

The company is scheduled to operate a customised ladakh tour from chandigar on 8.6.2020. As by way of advance they had already taken as deposit of ₹30000 initially on 31.12.2019 as minnimum depsit amount. Now they have cancelled the tour due to inconvenience of transit as there was unprecedented lock down all over the country. Now they have come with the proposal that they shall hold back the amount and offered us either we reshedule the tour to the same place by 31.3.2021 or to some other place within india by 31.3.2021. For this rescheduling by whichever option we are further required to pay an amount of ₹ 2500 per torist [we are 3 in number] which amounts to ₹7500 in addition to the amount of ₹30, 000. Disputing this ihave already mailed them; they have not replied to that. I shall look forward towards your intervention in this regard.

We had booked in sotc for europe package for 9 people by paying advance between april 16th to may 6th 2020.

But due to covid-19 situation the flight got cancelled and the tour did not happen. Whne we apoorahc the sotc they say they can provide travel voucher but will not refund. But at this dire situation we need the money back instead oif travel voucher which i thinkwe cannot utilize for the next 1 year

Kindly help us to get the money back from sotc

I had booked a holiday package with sotc for travel from 8th may till 14th may,
Trip was to sri lanka for 8 people (8 adults and 2 children aged 5 and 13).
Due to the ongoing coronavirus pandemic, travel is not possible and the same advisory has been given by the government of india.
Sotc advises me to use the booking amount for travel within the next one year time. But i do not wish to travel during that period.
I want full refund of the booking amount rs. 80000.

I have paid full money for 5 people for uk tour for may,
This included the syba (Secure your non refundable booking amount)
I have already mailed them that due to covid 19 obviously the tour cant go ahead. Informed them more than 45 days ago.
Still they are not refunding the money or even replying to my mails.
I think we will have to go to consumer court.