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SOTC Complaints & Reviews

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Last updated Nov 21, 2023
Complaints 213
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SOTC reviews & complaints page 5

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S
sanjaysde
from Gurgaon, Haryana
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request to refund the amount

Address:SOUTHEND FLOOR, 122016

Dear sir,
This refers to my tour package of 7n/8d.in this connection, i approached mr narayan anand sr. Sales executive sotc travel limited. B - 33 · 1st floor · inner circle · connaught place · new delhi - 110001 · india mobile no. — [protected] direct number —[protected] wherein he offered a package of marvels of ladakh for rs 39900/ (Per adult on three sharing) but due to some circumstances we asked for the package (Per...
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K
kblmittal
from New Delhi, Delhi
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poor services

My self kbl mittal. Booked a tour to bhutan from sotc in their group tour starting 13/5/19. The tour included 3 star hotel with bf & dinner. We had following issues:
1. The hotel at thimphu was not at all acceptable including the rooms & food quality.
2. The behaviour of the tour guide mr tharpola was unacceptable. He used disrespectful language & lost temper a number of times during the trip
3. Some of the itinerary...
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R
riddhima biswas
from Mumbai, Maharashtra
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europe tour on 28th march 2019

I, probir kumar biswas, working in air india, in the capacity of deputy general manager, have been travelling all over the world. Previously i have accompanied group tours with thomas cook. But for a change with the advice of my friend i chose sotc for the european splendor winter tour which started on 29th march. During the tour the flights allocated to us and the hotels where good and comfortable. The guide was experienced and a good orator....
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D
Ddpika
from Mumbai, Maharashtra
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bad service

Address:Mumbai City, Maharashtra, 400708

I had booked a tour plan for croatia with sotc on 10 mar 19
In its yearly discount fair. On 23 april i have been informed that my trip has got cancelled as the firm has decided to cancel the product.

It's 15 the may now and i have still not received any refund. I have been following up on a regular basis but no use. They are just enjoying interedy on my money rs. 89000....
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J
Jhelumganatra
from Delhi, Delhi
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refund of our hard earned money

Address:Kutch, Gujarat, 370001

Respected sir,

This is the first time we have booked our tour for 5 people to europe with sotc and in the very first deal we have felt that sotc is the worst travel agency ever. We have booked our tour by paying rs 4 lakhs on 25.03.2019 vide booking file number: gs19006605 and acknowledgement number: ack-005774 (Sharing the id of 2pax).

On 10th april 2019 we had sent an email regarding cancellation of booking...
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Address:24B, block C, new alipore , Kolkata 700053, Kolkata, West Bengal, 700027
Website:SOTC New Alipore Branch Kolkata

On 19th april 2019, ananya banerjee, sotc new alipore kolkata agent convinced me to pay an advance of rs60000 against a maldives package that i was planning with her help. She said she will soon send me the package details before closing down for the day. After that there was no correspondence from her end the whole day. After 2 days of plenty of ignored calls later she promised she will send all details on 22ndapril. She didn't send any...
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P
Pooja garg1601
from Mumbai, Maharashtra
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non refund my money

Address:110092
Website:Www.sotc.com

I r. K. Goel booked a char dham yatra package from sotc mumbai initially ms bushra mirza said that it was a package of 80000 for 2 persons on 11.5.19 and kindly submit 50percent as advance so we deposited 40000 on 29.1.19 after receiving the money they send us the mail for giving them 50090 more for that tour which is unfair so we decided to cancelled the tour we have send the mail on 1 mar 19 to cancelled our tour and refund our money but...
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R
R Murthy
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation amount not refunded

Website:sotc.in

I booked two europe tours with sotc.in for this summer 2019.
Paid advance for each tour.
Additionally i paid insurance in the event of cancellation full advance will be refunded.

Suddenly my father health worsened with diabetes.in may 2019, another follow check up will be there following which insulin injections may be prescribed. Cannot travel in such situation.

Submitted the blood test results...
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N
Nirmala Girinag
from Bengaluru, Karnataka
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refund initiation

Address:560079

I had recently booked a vacation package for singapore and upfront i made a payment of 70, 000 in the sotc mela. Due to unavoidable circumstances i had to cancel my trip. Now, sotc is taking ever to refund my amount. It is been more than two months and they never respond to my emails. This has been the most frustrating and disappointing experience with such are branded travel firm. I would never recommend any of my friends to travel with...
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A
Ashokprithi
from Mumbai, Maharashtra
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cancellation charges

Hi,

I had made a pre-booking an europe tour for month may'19 by paying token amount 83, 000/-. Due to a severe condition one members, i had to cancel tour.

To surprise, cancellation charges are 20000/-. Person who is not availing tour package just because he made a pre-booking, you guys are charging so much.

I request you to please get back to on this also lower cancellation charge as i am facing...
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A
anilvij08969519
from Gurgaon, Haryana
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cheating

Address:Gurgaon, Haryana, 122009
Website:SOTC TOURS AND TRAVELS LIMITED

I am recently cheated by mr aman makkar of sotc gurgaon branch... We are senior citizens and i told him again and agin that we want to travel with a group.. It is very stressful to be and feel alone in a foreign country... He cheated me by saying that it was a grp tour to dubai and abu dhabi for 6 days... When we reached there no grp was there nor any manager or such person to attend us.. You can think of my plight.. I am 69 years old.. Alone...
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S
savithrimahesh
from Hyderabad, Telangana
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tour to dubai

Address:Hyderabad, Andhra Pradesh

We were a group of 8 people went to dubai arranged by sotc. They put us up at al manar grand hotel apartment. The hotel does not provide tea satchets etc in the room. Even if you buy you cannot make tea because the electric stove does not work. The washing machine does not work. The washrooms shower is missing. After the bath the bathroom is flooded with water.
Sotc person does not come. Everyday we have to ring up and request for...
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U
Udaysinh@107
from Aurangabad, Maharashtra
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3rd feb 2019 canceled bhutan tour.

Address:Aurangabad, Maharashtra, 431001
Website:SOTC

We booked bhutan tour 3rd feb 2019 & paid entair amount. Tour cancelled was verbally told & not given official mail. No procedure for refund of amount is followed yet? Representative of sotc who booked our tour on line is unable to give us refund details! Please make sure about our refund. One has to think should we book further tours with sotc?...
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S
satish s
from Mumbai, Maharashtra
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cheating

Address:Mumbai City, Maharashtra, 411021
Website:www.sotc.in

26.10.18-quote received by sotc hq against my specific enquiry for andaman holidays and negotiated and finalised same day and paid same day. Hotel promised was m/s shompen/ tsg grand/ sr castle by sotc.

30.10.18 - confirmation mail received after follow up w. R. T above hotel by sotc for accommodation available at hotel sr castle. Which i said ok.

24.11.18-not hearing anything for 24 days, i called / mailed...
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S
satish s
from Mumbai, Maharashtra
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agreed & promised hotel deal not provided

Address:Pune, Maharashtra, 411021

26.10.18-quote received by sotc hq against my specific enquiry and negotiated and finalised same day and paid same day. Hotel promised and confirmation received by sotc for m/s shompen/ tsg grand/ sr castle hotel.
24.11.18-not hearing anything for 24 days, i called / mailed sotc to be surprised people ducking, giving evasive replies and finally conveyed that, they can’t offer the hotel sr castle, instead offered degraded hotel m/s...
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V
Vella Ferreira Jain
from Madgaon, Goa
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paid the entire money not received holiday confirmation voucher

Address:401303

I had booked for rann utsav and made the full payment on 12th november 2018 for check in on 4th january and check out 6th january 2019. I was informed by the sotc representative that the amount for the same will be 32500. After making the full payment the representative tells me that she has made a mistake in the amount and had told the cost for the month of november and february. So i have to pay 39000 for the same package. Now i hv reviewed...
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Address:New Delhi, Delhi, 110044
Website:www.sotc.in

Hi,

I would like to share my concern and grave pain as sotc has taken 100% advance 1.7 lac on 7th october against my confirm booking of premium tents - rann o[censored]tsav scheduled on 23rd december 2018 check in and check out on 24th december 2018.

Despite of taking 100% amount they declined our family holidays bookings and left us in lurch as our all flight tickets were booked so we have to compromise on lower category...
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S
Syed Habib Ullah
from Allahabad, Uttar Pradesh
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services

Address:Gorakhpur, Uttar Pradesh, 273015
Website:[email protected]

I am a regular customer since 2006. Visited twice thailand, singamore, malaysia, egypt, dubai, europe last year. Again thailand in january 2017.in india also, i visited andman nicobar, leh laddak.
This year also i made a plan to malaysia and singapore on 25th november, 2018. Till date we have made a payment of rs.5, 20, 000.00 for 7+1 person but this year, we are chewing very big salt of spoon. I received many call from bombay and...
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A
anonymous0909
from Mumbai, Maharashtra
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sotc - coimbatore-europe darshan tour - poor and partial customer service.

Address:Coimbatore, Tamil Nadu, 641041
Website:sotc

We (4 people) had completed 15 days europe darshan package tour (2.74l\person) through sotc on 22nd august 2018. We would like to highlight that in spite of paying the advance amount 90 days prior to the departure date, we had to undergo a lot of pain in attending the visa formalities, which was arranged at the last moment (Ie) one in bangalore and another in ernakulam. Apart from this, tickets were delivered just 1 day in advance and tour...
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C
cckarunakaran
from Bengaluru, Karnataka
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5% money back for egypt tour.

Address:560068

SOTC i s cheating the customers and even customer service at the highest level do not comply with promises. Money back promised is just gimmick and not pay even after months of complaints. The credit card swiping is done on different entity thus depriving customer of promised money back.
CCK Nambiar
[protected]...
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