SOTC Complaints & Reviews

hello

Mantely harassed by Mr. Sanjeev Bhargava while planning the honey moon package for far east and now delaying the passport return and Rs.20000 which has been firstly asked by him to process the package request.

I was planning my honey moon trip to far east Malaysia and Singapore, I trusted SOTC so got the number of sotc jaipur and marked them a mail mentioning my tour requirements.
Mr. sanjeev from jaipur reverted back with the package details and a approx. cost of the package, then finally when I moved ahead they asked me to forward mine and my wife’s passport and a cheque of Rs.20000 in the favor of kuoni to make the final tour package.
I forwarded the required things then the final package cost was given to me previously the package cost was Rs.90000 per person and the final cost that he gave me was Rs.102178 then I said ok.
Then what went wrong was one destination was langkawi islands there I asked a stay of 3 nights and in my first requirement mail also it was 3 nights at langkawi but the package offered to me was mentioning it as 2 nights when I brought this thing in the notice of Mr. sanjeev he refused to agree that, he has previously forwarded me the package cost with 3 nigths at langkawi but when I forwarded him the mail that he has forwarded me previously it was clearly mention as 3 nights at langkawi then he accepted the fault this was the first issue that came.
Secondly when I told him to mark me a mail mentioning that this is the final package cost and rs 20000 has been forwarded by me and balance amount that I have to forward on 09.06.2010 4.00pm after 2 hrs at near about 6.00 pm he gave me a call and told sir Rs.2000 more I will be charging you per person due to some mistake in the room category at langkawi, then I said sir before going this is the condition then what will happen when I will be out of my country and since you are continuously changing the tour cost after giving me the final cost and not keeping up to your commitments so kindly cancel my booking and when I asked will there be any cancellation charges then mr sanjeev said no since nothing has been booked so no cancellation charges will be there, so within one week I will transfer the amount of rs.20000 in your account and within 2 days I will return your passports.
But now after 5 days he says that there will be cancellation charges of Rs.8600 since I have already booked flight tickets and till date I have not received both the passports
Now this is not right since he was not trust worthy I thought to cancel my booking when asked about any cancellation charges he refused neither he had mailed me any such cancellation policy , but now he wants to charge me the cancellation.
If at the time I asked him to cancel the trip if he would have intimated me about this cancellation amount then I would have not cancelled the booking that time he said no cancellation charges on 09.6.2010 but today on 14.06.2010 he says that there will be cancellation charges.

Now I am stuck up and felt cheated I want some action about this thing .

concern person:
Sanjeev Bhargava

Executive – DO-IT-YOURSELF JAIPUR

…..…………………………………………………………………...⇄
Outbound Division, Kuoni Travel India (Pvt) Ltd.



206,2ND FLOOR, Brij Anukampa

Ashok marg,jaipur- 302001

P +[protected] • F +[protected] •
M +91 [protected] •

. mailto: [protected]@kuoniindia.com • www.sotc.in • www.kuoni.in

kindly look up to the matter

regards
gaurav kothari
[protected]
udaipur
rajasthan

We have paid a sum of Rs 20000/- wide cheque to SOTC , Kanpath Office wide cheque No 787069 on 15 Jan 2009 towards advance booking of travel for Grand Tour of Europe.
Due to non availability of suitable the there has been no travel possible, nor any booking dates confirmed by the Company.
The company is not making refunds of booking amount despite regular requests to there office...

I Sri SAIKAT SADHUKHAN, booked a package tour of Goa with SOTC Kuoni Travel Group, India at DA-32 Salt Lake City, Kolkata - 700 064. West Bengal. on that account I had deposited Rs. 7500/- on12.06.2008. But due to some personal reason I could not avil the tour & cancelled it, and also inform them almost 10 days before the jurny. And they inform me that I shall get back my mony after some deduction. Till date I have not get back any amount from them. This type of harassment is a clear case of CHEATING.

Names:Jagadheeschand Kasi Venkatram and Smt Vanaja Kasi Jagadheeschand.SOTC Tour -All o[censored]SA code149/ 04.06.My emails and telephone calls did not elicit satisfactory response.I am a retired Dy.G.M of SBI and every Rupee matters.Despite telling this to SOTC my grievance was not redressed.They may side track the issues and drag indefinitely which I cannot manage and hence this request to you for intervention and favourable orders.(1)Secure booking depositRs 1000/each was levied which is not applicable to us, as only an advance of Rs 20000/each was collected on the date of booking19/11/2008, and there is no question of"securinng' itand no intention of cancelling our tour. I therefore demand refund of Rs 2000/unjustly collected and an equal amount of Rs 2000/, as compensation for my mental agony.(2)Refund of"Ex-hub" charge of Rs 2500/each, as our flight was from Chennai direct to Dubai, without transhipment in india.I demand Rs 5000/ being Unjustly charged and equal amt Rs 5000/compensation.(3)Foreign exchange component USD5858/wascollected from me at exorbitant rate ofRs51.50 per dollar.Other group members paid at lesser rate .I, myself got rate of 47.90 from my agentVKC Credit andForex services, vide invoice no.Bordereaux No.CM[protected] dt 27/05/09.I demand refund excess charrge of Rs21089/ and equal amt rs 28089/ compensation.(4)Their AdvtNo Network SOTC 1904-08 Che.offered a complementary bottle of wine at Napa Winery which was not given to me.I demand Rupee eqivalento[censored]SD 49/, say Rs 2000/plus compensation another rs 2000/.(5)Other members of the group got" Add on" Dubai 2nights free stay, which was not offered to us, eventhogh similarly placed got itEg Mr Subramanian and Mrs Vanaja.Please look intoit and do the needful Thanking you!

In Apr this year I booked Turkey and Greece tour through SOTC. I have toured with many tour operators (local and international both) in the past, but this was the worst experience for me on an organized tour! The kind of experience I went through dealing with SOTC, right from booking stage to post tour interaction was simply worst.

My personal recommendation is to avoid SOTC at any cost. If they cannot provide you promised good accommodation, good food, comfortable travel and good coverage of the destination – in short meet basic expectations – then they are not the tour company you would want to tour with. SOTC as concluded by all the tour members (customers) on this tour is a mis-managed, un-professional tour company providing worst possible service for the premium amount they charge you.

*********How SOTC cheated on this tour:**************

~Misleading Itinerary~:
SOTC purposely kept the itinerary vague with just 1-2 liners describing each day’s schedule. Even on our insistence, they never shared the detailed itinerary and kept on offering some excuse or other for not sharing it. The reason; they did not want their itinerary to serve us as means of comparison with other tour operators (their competitors). Had they shared it with us, we would not have toured with them since they were skipping most of the famous attractions (in spite of their premium charge for the tour) in the destination cities.

~Tour itinerary was changed at 11th hour~:
The USP (unique selling point) of this tour was visit to Santorini Island in Greece. While SOTC decided to remove its main selling point from the itinerary, they didn’t even bother to inform the customers who primarily booked the tour to visit Santorini. Tour group was only informed about this change on Day 1 of the tour while SOTC knew about this change more than 2-3 weeks ahead of the departure. The basic purpose of touring with SOTC was lost for most o[censored]s with this unexpected change in itinerary.

~4 days free on 9 days tour!~:
The total tour was of 9 days, of which 3 days were on cruise and 6 days for site seeing in Turkey and Greece. Of these 6 days, 4 days were offered free days by SOTC, leaving only 2 days (one day each) to cover these 2 historic countries where there are abundant tourist attractions to visit! The pretext offered by SOTC for free days was, it is required for relaxation. It left the group to wonder who among them really wanted 45% of tour time to relax after paying such a hefty amount. The answer however appeared simple. By offering more free days, SOTC was saving on the local site seeing cost including travel, local guide, entry tickets for attractions etc.

~Cheap Hotel Selection~:
All the while during the booking process SOTC boasted itself for its hotel selection which usually is a 3 to 4 star property. The Athens (Greece) hotel however was not even 1 star and the group wondered if it was even a rated hotel. It was 4-5 staffer hotel with virtually no service provided for any kind of work, which usually is available in any 3-4 starrer hotel. Customers had to manage everything on their own including carrying their luggage to the rooms, fetching drinking water, arranging cups for tea etc!

~Food~:
One of the reasons for most of customers to select SOTC was the promise to provide Indian veg food on all days of the tour. While SOTC doesn’t provide lunches on their tours (for the reason best known to them), they could not even provide good dinners. The food that was served on most of the days was either inadequate or poor quality, with absolutely no choice available. E.g. we were served with boiled rice and boiled potatoes for dinner on one of the days. More often than not, we were required to buy food to supplement what was provided by SOTC, incurring additional cost!

~Worst Tour Guide/Manager~:
To the group’s surprise it was also the first tour on this sector for the tour manager/guide (Diana)! And she appeared just another tourist alike other tour members with her prime objective being visit a new country, enjoy the tour like other tourist, do duty-free shopping wherever possible, gather new information etc. Most of the passengers on this tour had more information about the 2 countries than her but she was unfazed by this fact. She stayed aloof from the group as if she has been burdened to tour with them and never executed any of her duties as a guide like co-ordination, keeping group together, smile while talking, helping the passengers etc. Some of her remarks on Maharashtra’s history as compared to Turkish history also indicated her insensitive nature, so much so that some of the tour members felt offended.

~Hidden Charges~:
When I booked the tour, I specifically asked if there were hidden chargers to which I received a big NO as answer. On the first day of the tour however, the tour guide asked to deposit with her 2 EUR per day per person as ‘TIP’ and called it a mandatory affair. It was probably first of its kind experience for the group where the touring company was making additional money in this form, or was it the tour guide??

Also, on this comprehensive tour, it came as surprise that the some of the attractions requiring entry ticket where not included in the itinerary leaving customers to buy the ticket and visit on their own. Can such a trip be called ‘All Inclusive’ as claimed by SOTC?

As a result of all the above, everyone ended up spending additional amount to the tune of 50% of total tour cost on top of the amount they already paid to SOTC for this ‘all cost covered’ tour.

There are so many other points to share on the mis-management and poor service of SOTC, but let’s now jump to the complaint part!!

For the heavy price that the group on this tour had to pay in terms of time, money, mental peace and above all ruining their family vacation, all the tour members jointly lodged a complaint with SOTC’s GM Customer Service (Carol Hiller) in Mumbai on their return and demanded that SOTC return 50% of tour cost for the miseries they had to go through. But it all went on deaf ears. Like any other irresponsible entity, SOTC didn’t waste any time to shrug of the accountability (passing the blame to the vendors to whom they have outsources the activities like food, accommodation etc). Even for things that were under their direct control (like the poor tour design, poor selection of tour guide, hidden charges, misleading information etc), they didn’t show any remorse or bother to investigate further, in spite of all the evidences provided to them. Probably they were aware of it but didn’t want to officially acknowledge it. Had they accepted it, it would have tarnished their image of being best in the industry (that’s the illusion they are still living in!).

The entire episode has left us with most traumatic experience of being cheated for their hard earned money. For some of the members in the group, this was second similar bad experience with SOTC and they have pledged not to tour with them again. So is the case with first timers too.

We are also contemplating to write to the organizers of the tourism awards. If their basis to award Best Tour operator is based on customer feedback, then let them hear these views too!

DEAR SIR/MADAM,

MY WIFE WAS WORKING WITH SOTC MUMBAI OFFICE AND SHIFTED TO PUNE AFTER MARRIAGE.
ITS MORE THAN 6 MONTHS PERIOD, SHE IS NOT WORKING AND WILL NOT WORK FOR AT LEAST COUPLE OF YEARS MORE.

SHE ASKED FOR PF WITHDRAWAL BUT THE HR MANAGER ASKED TO GIVE A AFFIDAVIT FOR THE SAME.
I HAVE SWITCHED COUPLE OF TIMES AND WITHDRAWN PF WITHOUT ANY AFFIDAVIT.

COULD YOU PLEASE LET ME KNOW IF IT’S REALLY COMPULSORY AS PER THE LAW?

IN CASE YOU REQUIRE ANY ADDITIONAL INFORMATION FROM MY SIDE DO LET ME KNOW.

REGARDS,
ABHIJIT.

I have taken Europe tour package for July 25th 2009 with SOTC Chennai and paid Rs 80000 as a deposit on 13th January 2009.One Mr.Rajiv the Assistant sales manager has book the tour and while book the tour he has told that the deposit money has refunded in case of cancellation and only 1000 rs per passenger will be deducted from our deposit. When we booked the tour they told that the tour date they have told 25th is confirm date and there will be no change in that..I have gone to his office for my Dad's visa process that time they told that they have changed the date to 24th July 2009 but never informed us either mail or phone. I myself came to know that and asked then they said the mumbai office has changed it..So I immediately asked the written confirmation for the tour for the July 24th but they have never give as such and finally we have requested them to cancel the tour in first week of may but yet there is no proper reply from them .I have sent so many mails and my brother has gone to his office personally for the refund then they told that they will process and give the payment in a week time. when we asked afetr a week they said that the tour is confirmed and they will not refund the money that too they have not given in writing. These people are big liers and never keep their words and communicate us properly.

We have given the documents for Dad's visa and informed that my dad is leaving to USA by 27th April and One Miss.Santhiya has promised that they will get us the visa in time but on 25th April they told that they didn't get the visa yet and will be getting by 26th April.. My brother personally has gone to SOTC office and sat there from morning to afternoon and finally they told that the visa has not come so we have changed my Dad's ticket and paid extra Rs8000 because of their in proper service.

Finally they are not ready to refund our Deposit money of 80, 000 and keep dragging us saying that they need to get approval from Mumbai office and I have called them and sent a mail as well to the mumbai office and they need one week time .They Sotc Chennai office is terrible. lack of commitment, lots of lies, cheating and keep changing statements .

Regards
Socrates Ponnusamy

this complaint is about sotc and the intresting part is that we have still not started off with the tour and still we are feelin that we are cheated.
we had booked oriental magic singapore and malaysia tour 8days with sotc. while booking the tickets we clearly mentioned sotc that while travelling we dont want a stop over or that while travellin we didnt want to wait anywhere in between but they told us that there will be a stopover in colombo(srilanka) and would reachsingapore at 2 pm.we asked them for any other alternative and they told ud that we can book air india tickets because it was a direct flight and we would reach at 8 in the morning but it would cost us 4000 per person extra.we told them that we were ok with it and we had no problems in paying 16000 extra(4 people*4000).now after what they told us, our first query to them was wheter we would get a direct transfer to the hotel as we were to reach 6 hours before the other passengers and without any hesitation mr. venkatesh(sotc executive, vashi) told us YES, you will get a transfer and that sotc guide will pick up us from the airport and transfer us to the hotel.. so we went on with the bookin and paid them the entire amount for the tour.. now just 8 days before the tour, we get a call from sotc customer care informing us that we can any time call sotc customer caree if in case we have any queries regarding the tour. i just crossed check with customer care and asked them wheter we would get a direct transfer to the hotel as we were to reach 6 hours before other passengers.. and cc executive clearly said us NO and told us to talk to the place where we booked our tickets(vashi).when i called to sotc vashi, mr venkatesh clearly said us that they couldnt do so and and we would not get transfer to the hotel until the other passengers arrived.after a lot of arguing, they told us that we would get a transfer but not a room in the hotel and we would have to wait till 2.when i myself went at the sotc vashi to discuss the issue, the people there were so rude and it seemed that they hardly cared.when i asked them to give the no. of senior executive they didnt give us and instead kept on arguing (obviously they had recd all the payments)mr venkatesh also agreed that he told us we will get a transfer to the hotel but now listen to his explanation.he was such a liar..
aapne pucha transfer milega toh maine bola ha milega.maine yeh nahi bola ki aapko room milega . i think that any normal person of stable mind, if you tell him that you will get a transfer to hotel, he will think that after such a long flight, i'll get a room in the hotel.. but i guess mr. venkatesh wasnt normal... our family isnt in a mood to go but we have no choice and from now only we are feelin cheated.. they spoilt the whole good mood we were in.. i would not suggest any of my relatives or friends to go to sotc.. i mean we had no problem with the extra amount we paid but the thing is that we got to know about all this only when we recd a call from customer care otherwise the cheaters (SOTC OBVIOUSLY) would have never told us.. i mean if they knew they couldnt give us a room then why did they lie to us... i sweare they are such a cheaters and would not suggest any one to go through sotc its a third class tour operators with sick people employed at thier offices

Dear Mr Sunil Gupta,

COO, SOTC





Me with my family Enjoyed Rangilo Singapore Malaysia package (Tour Code FAR[protected]A).



It was a excellent experience there at Singapore & Malaysia. We have enjoyed a lot there.



But sorry to inform you the experience to get the passport ( after visa), ticket, tour voucher & insurance.



Almost a month prior from the date of departure we had submitted all required document to Ms. Prachi from Ahmedabad office.



I was suppose to apply for schengen visa, so it was requested to her to returned the same by 27th of April, and she had confirm the same as well.



From 25th April we had stated followed up with her regarding passport and tour detail, since we did not received any response from her or received multiple confusing reply from others from your office we tried to reach Mr. Shailesh.



On Monday 27th after being approached to Mr. Sailesh we received the reply for tour details from Ms. Prachi.



Meanwhile, I postponed my trip to schengen trip and informed Ms. Prachi also. She even confirmed me that she will retuned the all related documents after getting visa by Monday 4th May. Since then till tour stated we had harassed a lot to close. I am giving some of the example I am furnished herewith for your ready reference.



1 It was committed by Prachi to returned the passport and others document on 4th of April. On 4th morning is was told to my person whom I sent to collect passport that it ha not come yet and will return on 5thMay .

2 Again I had to sent a person for the same on 5th May and come to know that the said documents will come on 6th May.

3 Meanwhile we tried to reach Mr. Shailesh several time but most of time he either did not received call or replied that he was busy in meeting.

4 6th May again I sent a person to collect my papers in the afternoon and confirmed by Prachi that the cargo has got late from Mumbai resulting she can not returned.

5 When I called up Mr. Shailesh, he confirmed that some of his collogue has flown from Mumbai with all this document and will be deliver by evening.

6 Evening when I called up Prachi, came to know that again cargo has got late and she confirmed that even in late night she will manage to deliver the same.

7 At last I received the same on 6th May night almost 0000hrs. Obviously at my residence. HATS OFF Ms. PRACHI.

8 The escort no was given by your office is only for Singapore & Malaysia, there was no assistance at either at Ahmedabad or Mumbai.

9 Even I was told by Prachi that it will a thorough check in and immigration will be done from Ahmedabad Airport itself, but surprisingly I found it is not so from carriers representative at airport. While I called her she lied that the through check is not possible which was informed to her by Airlines on 8th may, I personally enquired the same and found from airlines that it’s not that they are having system problem, the same is not allowed even.



In a word your Ahmedabad office operation is completely mess. Experiencing such poor customer orientation I was quite panicked about your international operation, but found it was amazing.



Then how the part of such team could irresponsible? No courtesy call, many a times I found my persons are waiting as they are having meeting, are you still working on sachivalaya culture?



I tried to find out why are they doing so, from Mr. Sailesh, but he simply avoids customer and send them to his junior collogue to handle. I am not keen detailing anymore from you even, only concerned is to update the experience from your Ahmedabad office.



Regards

Bhavesh Upadhyay

This letter is to bring to your notice the inconvenience brought to us during our trip to Singapore & Malaysia organized by esteemed company M/S SOTC.

We would like to mention the following points, which have caused us the inconvenience and made this trip a huge disappointment.

1) We had made it very clear to M/S SOTC that our two daughters; an eight year old and the other an infant will accompany us and so we do not wish to have a stopover journey. We were therefore promised a direct journey with Singapore airlines for which we made additional payment. We made the booking two months in advance so that M/s SOTC will feel comfortable to fulfill all our needs and every thing will be as per decided and immediately paid the advance against the booking as well. There was no follow up for the final payment from M/s Sotc Office. We had to call them for often for the status and payment.
2) We received our documents ((tickets /insurance/itenary) then a week before our trip. It was then that we noticed that we were booked on Srilankan Airlines and it was a break journey. We were informed that there is break of two hours between the flight . Unfortunately, for us, since we received the documents too late we did not check the details carefully and relied on your representative’s assurance.
3) At Indian airport, we were shocked to hear that there was a stopover of 24 hours at Colombo. Fortunately, Mr. Vaz of M/s SOTC helped us there; he was very helpful on his personal level. It was on his and our request that the Srilankan Airlines officer arranged our baggage at Colombo airport going against rules (since we were supposed to get the baggage directly at Malaysia airport.). We had reached Colombo at around 3 am. When we went to transit for hotel stay, we were informed that our agent M/s SOTC had not informed them about our stay so they were not in the position to do the arrangement, it was at our request and of the officer at Colombo Srilankan Airlines that the stay was arranged for us in transit. Our issue here is that the agent for M/s SOTC should have intimated them in advance regarding the situation or else at least given us a heads up of what we were supposed to expect at the Colombo airport.
4) Due to tension in the said country no taxi was available and we would have had to wait for a long time for transport and since our child was not well we arranged for a vehicle on our own, for which we paid $100 (US DOLAR) for a distance of hardly 10 - 20 min. (as we did not have local currency. We also had to make some ISD calls/sms from Srilanka regarding this issue for which we had pay hefty cell phone bills, which we want M/s SOTC to compensate as promised to us when we called them.
5) The sight of Commandos at a distance of every 100 mt scared my family as we were not aware of any tension, political or otherwise going on in that country.
6) We appreciate the fact that the hotel was good and they arranged a bus back to airport for us and some other members.
7) When we reached Malaysia, we realized that we need to take a train to go to the immigration counter. There was no one to guide us; an M/s Cox and Kings’ tour guide helped us by giving us the guidelines. Such experience is very distressing for people who cannot communicate in English.
8) We have already mentioned our tour experience in your feedback form.
9) The air conditioner in the bus was not working properly throughout the journey from Malaysia to Singapore. I did not know that your idea of ‘feel at home in Singapore’ involved making us travel in a wreck.
10) We are very disappointed with your company and your false claims. We shall never recommend SOTC to any of our friends or relatives. Unfortunately, for us, we got to see the Article about your firm (Times of India dated 30th Apr2009) after our trip or we would have had second thoughts about our trip and saved us the trouble.
11) About the Twin Towers, we were told by the local guide that it’s a commercial bldg there is lot of security and tourist are not allowed in, and the interesting thing is we went to the twin towers the previous night and there was no tight security there.
12) Again, while coming back home there was a stopover journey and the time gap between the two flights was 6 hours. It was very stressful and difficult to spend the time at the airport, especially with our infant child.
13) The only thing we would like to appreciate here is the fact that the hotels were nice and the local guides were nice and helpful.

This trip was supposed to me a relaxing and fun outing for my family and me. However, it turned out to be more stressful and taxing experience of our life. Unfortunately, we were able to neither enjoy the trip nor take any good memories back from our trip. SAY NO TO SOTC

Mr.Amod.M.Nakhawa.
Tour code: 1804 (Oriental Magic)
Destination : Malasia/Singapore.
No of days: 8 Days.
Booking Office Branch : Thane (Panchpakadi)

Dear sir,

We had booked a tour with SOTC travels for England -Scotland tour (travel date:15/5/09-24/5/09). Ms Dynsia a SOTC staff insisted payment of booking amount of Rs63, 000, on 27 th February, 2009(that very day when enquiry was made) as some scheme was on whereby they were offering discount and that was the last day. She instantly sent her office peon on Febuary 27th to my residence with booking forms insisting that it was a deadline and hence I should make an immediate advance payment of Rs.62, 000/- that very day to avail 10000 discount on the overall tour cost. The cheque was handed over to the office peon. I wasn't briefed on the flights details at the time of booking. FOR THE AMOUNT PAID, I HAVE NOT YET BEEN GIVEN A RECEIPT.

Once SOTC cleared the cheque, I had to chase your Customer Service Executives all through as there wasn't any one point contact. Finally Ms. Dynisia referred me to speak to Ms.Archana Patil to know the flight details. I got a rude shock when I was informed that our tour was via Doha and then to London which is indeed a long and exhausting flight. I asked Executives on March 16th to provide me a direct routing to which Ms.Archana Patil got back to me on March 26th i.e. after 10 DAYS with the option on flying Emirates which was again via Dubai and included an additional steep fare difference payable. On 27th March I immediately informed your Executive Ms.Archana and Ms.Dynisia that we were no longer interested in this tour and asked for the refund of the booking amount. We were shocked to receive a reply from Ms.Archana on April 3rd that the booking amount was non refundable.

There has been SUPPRESSION OF INFORMATION on the tour flight details and NO RECEIPT was given for the booking amount paid. They don't respond to my calls nor there is any customer grievance cell mentioned at SOTC site. I am being cheated and to resolve the issue I request your intervention on the refund of the booking amount at the earliest.


Regards,
Mrs Mitul Bagchi
A-801 Eldorado,
Kashinath Dhuru Road
off Cadel road
Prabhadevi
Mumbai-400 025
[protected]/[protected]/24302061

I am a reputed doctor in north india. My family had been to europe with SOTC All the persons in the tour -starting 18th June were horrified at the services. Day wasting at airports, wrong and changed venues and airports was very common not to mention bad breakfasts.
I wish all persons read this review .
To add to the woes they stayed on the eve of departures around 100 kms from zurich . We had to wake up at 2am to catch 7...

dear sir
i take package from sotc for kashmir trip.NAME -VIVek SINGAHAL FILE NO-401/15 TOUR CODE -VARI290508 my package starded from 29 may and end on 3 june. sir according to our itienary on 1 june ar per sotc voucher we stay at cottage with 03 bed room.provided by hotel heevan phalgam.but sir hotel heevan has cheated us. sir by the help of sotc exceutive and local sotc agent(tempo traveller provider and hotel provider in srinagar) hotel heevan has given d class hotel ice land 2/5km away from hotel heevan. SIR THERE IS NO LIGHT NO PHONE IN THE HOTEL.HOTEL IS VERY BELOW CATAGAORY . NO MOBILE (BSNL) IS WORKING ON THAT DAY SERVICE IS SUSPENDEND OF BSNL . I CANT APPROCH ANYBODY AT THAT TIME .HOTEL PHONES AND HOTEL EMPLOY PHONES ARE ALSO SHUT DOWN. TEMPO TRAVELLER DIVER TAKE US IN HOTEL ICELAND FORCEFULLY. I TOLD HIM MANY TIMES THAT MY BOOKING IS IN HOTEL HEEVAN COTTAGE BUT HE SAID THAT NO NO SIR YOUR BOOKING IS IN HOTEL ICELAND.SIR NO VOUCHAR REGARDING HOTEL ICELAND IS PROVIDED US IN FULL TRIP.SIR WE TAKE DINNER IN HOTEL ICE LAND SIR WHEN I ASK HIM FOR MENU FOR NEXT DAY BREAKFAST HOTEL MANAGER TOLD US THAT OUR BREAKFAST IS IN HOTEL HEEVAN. I ASK HIM WHY OUR BREAKFAST IS IN HOTEL HEEVAN.
HE TOLD US THAT HOTEL MANAGER OF HOTEL HEEVAN COME AND INSTRUCT US THAT OUR BREAKFAST IS IN HOTEL HEEVAN.
NOW SIR THERE IS INTERESTING STORY BEGIN . WHEN I REACH IN HOTEL HEEVAN FOR BREAKFAST. HOTEL HEEVAN MANAGMENT
ASK US WERE ARE YOU SIR FROM LAST NIGHT. IWIL WATING FOY YOU TILL MIDNIGHT. SIR YOUR 03 ROOMS IS EMPTY . OUR ALL MANAGMAENT WATING FOR YOU. SIR SOMEBODY CHEATED TO YOU. OUR HOTEL NOT GIVE ANY INSTRUTION TO ANTBODY TO SEND YOU HOTEL ICELAND. YOU PLEASE GIVE WRRITEN COMPLAINT TO ME I SEND THIS COMPLINT OF LOCAL TOUR OPRATOUR OF SRINAGAR IN TRAVEL ASSOCIATION AND HIGH LEVEL OF SOTC MANAGMENT. YOU PLEASE TAKE BREAKFAST YOU ARE OUR GUEST. SIR WHEN I TALK WITH MR SAMEER OAK (SR EXCEUTIVE) SOTC BOMBAY.FROM HEEVAN PNONE.
HE NOT GIVEN ANY RESPONCE TO US . HE TOLD US SIR PLEASE GIVE 20 MINTUTES IWILL LOOK OUT THE MATTER. AND LATER CALL TO YOU. BUT SIR THERE IS NO CALL FROM THERE SIDE TILL TIME. SIR WHEN I UNDERSTAND THIS FULL STORY .SIR I FEEL THIS IS A COMPLETELY CASE OF CHEATED US . AND ALL PARTYS ( SOTC BOMBAY, LOCAL TOUR AGENT OF SOTC SRINAGAR AND MANAGEMENT OF HOTEL HEEVAN PHALGAM) ARE INVOLE IN THIS TO CHEAT US. IT IS VERY UNFORCHUNATE THAT TOUR OPERATER LIKE SOTC DO THIS TYPE OF CHEATING. PLEASE
BRING OUR COMPLAINT IN THE NOTICE OF HIGH LEVEL SOTC MANAGMENT AND TAKE ACTION AGAINT THOSE WHO INVOLVE IN THIS
THANKS
VIVEK SINGHAL
[protected]@bsnl.in

Dear All,
Please beware of SOTC travel planner, Iam one of the scapegoat who was trapped with their wrong promises. I planned for a Euro trip 40days before the date of travel but finally 2 days before the travel they said that they cant make the trip. I have been talking to the customer care people who tried to convice me giving false commitment. Finally they have spoiled my vacation.
SO PLEASE EVERYONE BEWARE OF SOTC TRAVEL...