SOTC — sotc tours

Address:

Chennai, Tamil Nadu, 600042

I have booked international tour with sotc, paid an advance amount of 40000 for 2 members. Unfortunately due to medical emergency i was not in a position to travel. I opted to cancel a week before the travel start date, chennai sales manager atchaya assured me that she will get at least 70 percentage refunded if i produce a valid medical certificate. I submitted the certificate as requested, now she has really changed her attitude towards me. She said she can't pay the amount and that too in a arrogant manner. Also she is adding we need to pay more money as we cancelled just a week before. Is this the way the company has to behave with customers, that too sales manager behavior towards customer is not tolerable. Think from customer perspective, you guys are running business for consumers. And without customers you guys are nothing.

Regards,
Yuvaraj