SOTC — worst service by sotc pune

I visited dubai via sotc pimple saudagar branch. I choose sotc just considering that it's such a big organization and it will be a great and pleasant experience.
But to my surprise it's totally reverse.
Even a standalone tour operators would be better than sotc people.

There are couple of reasons behind this.
1) i paid initial amount and they book flight tickets then sotc literally forget me. Before 8 days of my travel date i called them and taken follow up.
Then agent of pimple saudagar took my documents and applied for dubai visa.

2) the kit given by sotc was also extremely bad in condition.
Bag's chain was not working.
Metal on bag chain was rusted which proves that bag is completely old.
I complained and they literally made false and fake promises and even till this date i have that rusted metal bag whose chain is not working.

3) there was absolutely no help for currency exchange from sotc and team.

4) i reside in pune. Even though there were flights from pune to save their stake they gave me tickets from mumbai.

5) there was absolutely no guidance for travelling to mumbai. At least they would have suggested/booked any taxi till mumbai. But no. Customer delight is not at all in their practice.

6) the day before departure agent of pimple saudagar came and gave itenary so you won't have any scope or time of any argument or discussion.
Whatever they have included in itenary you have to simply accept it.

7) i was told to pay remaining amount just before 3 days of departure. Can you imagine? If there is weekend and i couldn't pay them they would not have given final itenary to me.
It's this level of mismanaged by pune sotc team.

I escalated till highest authority and then after number of calls i was able to get things on track. Even their highest authority manager scolled local branch manager for such a mess.

Worst experience on trip.
7) if you think it's package tour and there will be group with you then forget it.
It's more like individual tour.
There will not be common guide.
For one place your guidance will different for another day guide or driver will be different.

8) even their partner in dubai "beat value tour" is also of same degraded level.
He is one step ahead.in place like dubai he drove us from dubai to abu dhabi 160 km with van whose ac was screwed up.
Each and everyone on the van was complaining. But this is sotc.

9) just to fill up empty bus seats a driver of best value tourism waited in parking lot for 43 mins and just wasted every tourist time.

10) there was very little tour guidance from abu dhabi city tour.
Driver was behaving like we are owning money to him.

11) no coordination between sotc and best value tourism of dubai.

Even through i mention local contact that we are veg people next day he send non-vegetarian parcel so this proves that they are not keeping any records for any client.

Worst management.
I'm not sure for what they are charging.
This was harassment and biggest mistake to opt sotc.
I won't wonder is this organization also get close like thomas coock. Because it's standards are even degraded than a local tour.

Frankly speaking try to avoid sotc and opt for any other tour operator.