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SOTC Complaints & Reviews

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Last updated Nov 21, 2023
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SOTC reviews & complaints page 2

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H
Nov 26, 2022
Nov 26, 2022
This thread was updated on Nov 26, 2022
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Worst service

Address:Gujarat

Hi. We booked a kashmir package 1 month ago and paid an advance amount of 40000. We have been trying to follow up with the service team almost every alternative day still there is no response from them. Only to get the advance payment they keep torturing us every 1 hour. Once it's received that's it. Not even a single call or proper response from them. I have gone through lot of stress past 1 month and I'm not willing to continue my trip...
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Address:Sanjib Chaudhuri Flat 33L, Tower 4, 375 Prince Anwar Shah Rd., Kolkata 700068

Public image of an organisation is more susceptible to permanent damage by errant insiders rather than temporary external influences. This complaint is a classic case of our observation which your management hopefully will adequately care to redress.

Complaint:Re: EGYPT Trip (8/11 – 16/11/2022)

Me and my wife placed an order to upscalethe above package including private cabin in cruise, preferred airlines...
+4 photos
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rogerboxer
Oct 28, 2022
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What to purchase my timeshare. is this a scam?

SOTC what’s to buy my timeshare using Ms vicky Jo Bernabe law firm. is this a scam. can you confirm?...
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satya mehta
from Lawar Khas, Uttar Pradesh
Oct 27, 2022
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Cancellation refund

Address:GURGAON

Booked tour package through sotc 14 to 19 september 2022 for coorg and ooty 5nights 6 days and paid 76000 hotel and taxi charges. After reaching coorg my health was down and unable to travel ooty. Informed to sotc extend my stay in coorg instead of ooty. But they were asking pay more charges and also told me counsult directly hotel sterling ooty for cancellation. I called sterling ooty they informed not received any booking amount from sotc...
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Dtj1
Oct 21, 2022
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Timeshare Purchase

Address:Alvaro Obregon 171 Colonia Roma Ciudad DeMexico CDMX 067000

Approached to sell my timeshare.
Buyer SOTC
Attorney Ms. Vicky Jo Bernabe
Is this a SCAM?...
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nd.soni
Oct 7, 2022
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Feedback of kerala puja tour

Please note the following problems/discrepancies faced during Kerala Puja Package tour
a) Vehicle condition: - Audio and Video system found not operating. No space arrangement to keep water bottle. Condition found not satisfactory
b) Tour Guide: - Can’t communicate properly in Hindi language. Guide is not able to describe properly about site details. Guide is continuously talking loudly with driver making lot of irritation...
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Mahua Tiwari
from Noida, Uttar Pradesh
Oct 6, 2022
Oct 6, 2022
This thread was updated on Oct 6, 2022
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No support from support staff

Address:Flat no A704 Skytech matrott Sector 76 Noida, Skytech matrott Sector 76 Noida, Skytech matrott Sector 76 Noida

Sotc Noida had allocated my package to a kerala based vendor name " KERALA DEW DROPS MUNNAR!
From the day first to my last day kerala dew drops support staff name revathi and serish or saharsh didn't supported by any ways! During my last day of athirappally waterfall, chulakudy, kerala there were no connectivity coz this particular area have some network issue and knowing all this also kerala dew drops support staff didn't make any...
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sathya1978
Sep 22, 2022
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Proposed Trip to Bangkok,

Address:1/19 G K S NAGAR,P N PALAYAM ,Coimbatore 641037

Dear SathishKumar,

You are aware we are coordinating with your Coimbatore Branch for our trip to bangkok and other places, During fourth week of this month.Though this trip was planned in January 2020 same was postponed due to some unforeseen circumstances and we plan to complete the trip by April 2020.But the same could not accomplished due to travel ban because of Covid 19.Right from beginning of september this year we have...
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mjrarti
Jun 17, 2022
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Grand Himachal Pradesh with Amritsar

We 6 adults and one child had been to the above tour from 14.5.2022. There was no tour manager as written in the itenary. Very badly organised by sotc. Half of the things promised in the itenary was not provided. The driver was rude and did not know any adress of the places. We were forced to eat at cheap Dhabas. 4 were senior citizens. All o[censored]s fell ill. The concerned persons did not respond.
They will be sweet only till you book...
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birshah
Jun 13, 2022
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Not giving Refund

Address:HSR Layout, Bangalore

I paid to SOTC for Europe tour (European Splendor) on 14-May to travel on 3-Jul to 14-Jul. After collecting documents required for visa, I provided all documents to SOTC by first week of June. However, they had already taken my visa appointment without confirming with us - by creating appointment on CANCELLED passport of my son and also, taking appointment on which my son had exams. Even though it was their mistake and would have taken little...
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Suhas Vishwanath Joshi
May 14, 2022
Nov 26, 2022
This thread was updated on Nov 26, 2022
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Excess amount paid is not refunded

Mr. SUHAS VISHWANATH JOSHI|| CFS2200626 || Best o[censored]ttarakhand ||15 April 2022

I have booked and completed uttarakhand tour on 15 to 21 April.
As per revised costing was Rs59800/- per couple + GST ., As per old proposal I have paid INR 70, 350/- for the package. I have not received the balance amount even after completing the tour.

No body is replying to mail...
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saahilx7
from Hyderabad, Telangana
Apr 18, 2022
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Duplicate Invoice

Address:Vanasthalipuram

I have Purchased Laptop on 4/3/22 from Vanasthalipuram stores Laptop Bag was Due Then I Lost Orginal Invoice Laptop Bag Arrived at the stores So I need Duplicate Invoice To Receive Laptop Bag so please send me Duplicate Invoice As soon As Possible My Mobile Number is [protected] Register With Reliance Digital Email id is [protected]@gmail.com...
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Manishg99899
from Delhi, Delhi
Feb 15, 2022
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Poor management

I booked a kashmir land only package from SOTC through one of your executive named Praveen. He said he is reserving my seats and i can make payment next morning and now he is saying that there is some technical issue and seats has been sold to others. It is not the way to deal. Absolutely pathetic service i have ever seen. Didn’t expected such response from SOTC. I already booked my flight as per your group tour dates which is non cancellable....
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utpalsil007
from Delhi, Delhi
Jan 25, 2022
Feb 4, 2022
This thread was updated on Feb 4, 2022
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Complaint of withholding of Pension Funds by Ex-Employer

Address:SOTC Travel Limited, Urmi Estate, A wing, Ganapatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra 400013

24th January 2022
To
Employees Provident Fund Organization Office Pension Office
Bhavishya Nidhi Bhavan, 341, Service Rd,
Bandra East, Mumbai, Maharashtra 400051

Complaint of withholding of Pension Funds by Ex-Employer

Dear Sirs,

I would like to complain about SOTC Travel Limited (the “Company”). I am an ex-employee of the Company and have left employment on 05th...
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Nafi Thakur
Jan 15, 2022
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Not provided rooms required.

I booked today thru sotc today for Cordelia cruise date 21st feb. I clearly mentioned rooms required by me on email 8282 n 8184 n asked to send payment link. The agent sonnu clearly told me on call (u can hear that) if you pay within 15 mins we will keep relevant room blocked. N I have paid. Now he has booked some other rooms 8650 n 8652 n that also right next to elevators where there is maximum movement n noise. I do not want to accept any...
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Shafiq Momin
Nov 27, 2021
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Not providing support for itinerary

Address:Mumbai

I have booked soct tour for shimla for 2 family, full amount paid and due to one family one of member demise they are not coming. For past 2 months chasing sotc on options but progress is pathetic slow...
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N T Srinivasan
Aug 19, 2021
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South Africa tour,cancellation/Refund sought

Address:SOTC,St Marks rd Bengaluru

Iam a senior citizen, 72 years old.
During one of the carnivals conducted by SOTC in Feb 2020 I had given an advance amount of Rs84000 towards travel to South Africa Conducted tour
for two o[censored]s. Within a few days Carona set in and the tour was cancelled. Since then I have been approaching your office for refund of the amount and several representations were made.
The pandemic is such that the elders are more susceptible...
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Chinnadurai2759
Aug 12, 2021
Jan 2, 2022
This thread was updated on Jan 2, 2022
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I need my money back, what they committed and not served

Address:K1, Block 5, Raj Paris harmony apartment, Surya Nagar, medavakkam post office

This is with reference to my Shimla and manali trip. I would like to share few feedback after my trip.

Driver was not cooperative at all throughout the entire trip. Every time if asked for a rest break there is no response from him and he is not even stopping the vehicle for a break despite several times of information as well. Doing his personal delivery works on the go and making us wait for more time and almost we got up...
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olivebranches
May 13, 2021
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Trip cancellation due to Covid

I had booked a honeymoon trip to Maldives via SOTC on March 27th for 3rd May to 7th May duration. Since Covid cases started rising in April, I felt it is not safe to travel and requested to cancel the trip on 24th April. I contacted Indigo airlines and got a full refund which was credited to SOTC only since the tickets were done by SOTC. I requested them to cancel resort bookings also and credit that money to my account. It has been 3 weeks...
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from Jagdalpur, Chhattisgarh
Mar 25, 2021
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Change of hotel from as promised before bookings

We have gone through the vouchers and found that the hotels booked for us are inferior to the hotels mentioned before in the package .
Earlier hotel in Havelock was Silver sands beach resort and now we have been booked into silver sands village resort which is very inferior .
We request you to kindly book hotel of the same premium category .
Thanks and regards

Chaitanya Jain...
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