South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

I am travelling from Digha to Durgapur bus number WB 49B 4813.the conductor has taken passengers double in number then we have seats..people are not come out even at there drop point. Its really frustrating..plz check this and take a action.....

Sir, on[protected], I was moving from contai to chandipur at about 15:00 Hrs by bus no WB 39B 1949.of SBSTC from DIGHA, Upto bajkul the conductor did not ask for tkt. While moving out of bajkul I ask for tkt and gave him Rs.30/-. Immediately he returned me Rs 10/- and moving away from me taking RS20/-.. The bus was not very much crowded. I ask for tkt. Then he asked me my destination. I asked without asking my destination and boarding point...

Very pathetic condition of buses with broken windshield glass, therefore the visibility very poor.the State transport buses carrying many lives.if some misshapen will occur.then who will be the responsible.Need immediate action and attention in this regard.

Bus no.WB39A0614

Thanking you...

Sir,
On 13th Dec 2020, I've tried to book a ticket from Karunamoyee to Durgapur on 2:30 PM Karunamoyee-Bankura Bus from SBSTC Mobile App. My Money got deducted (Amount=155) but I've not received any confirmation mail or SMS from SBSTC. I've tried to lodge a complaint via telephone but none responded to my call.
Here is my Transaction ID: VSBI[protected]IGAKASRKH9
Please refund the amount as soon as possible.
Thanks...

I am passenger of Haldia to Kolkata nonstop 7:15 am bus dated 15.12.2020. The conductor of the bus is taking extra passengers in the midway. Stoping several times for taking passengers and helping them to get down at their respective stops against bribe. The conductor is not issuing any ticket for this act. We are paying premium for a nonstop bus and getting deprived for such unlawful act. Please take necessary action against this. West Bengal...

Near bhiring there is a sbstc bus stop sign board but bus did not stop on the bus stop where the sign board is. He dragged me to the other end of the flyover which causes me a late approach at my destination....

I have booked a ticket in SBSTC online from Karunamoyee to burdwan. Bus no-WB39B1050 and seat was allocated to 34 but at the time of journey conductor changed the seat accordingly to him and abuses me. He even gave slang to my father and family. I prefer to take window seat because bus journey feels uncomfortable sometimes. So I requested to the respected authority please look over this matter....

I already paid my 110 rs fair Durgapur to Rampurhat-I. But conductor not give my ticket...

To
The Grievance Cell, SBSTC

Subject - Complain against Bus Conductor for humiliation and derogatory behavior towards me

Dear Sir/Madam

I, Debasish Ganguly aged 60 years, resident of Jhargram often travel to Kolkata by SBSTC Bus from Jhargram. On 30th November 2020, I could not board SBSTC Bus from Jhargram, instead, I happened to board SBSTC Bus from Midnapore to Kolkata at 1:30 PM ( Bus...

Hi,

In this critical situation of COVID-19, still the SBTSC buses are taking extra passengers from here and there, inspite of all seats are occupied. People are travelling by standing and making the place conjuncted. Many people are feeling unsafe due to this. Its my humble request to the authorities or concerned team to look into this and stop this ASAP....

Bardhaman ticket counter theke wrong comment pass kore ticket diyeche and wrong ticket diyeche...Ami 1ta 30er Bardhaman to karunamoyee cheyechi and counter theke ticket diyeche Bardhaman to Esplanade...time 1ta......

I would like to draw your attention to the inconvenience fellow passengers are facing while travelling in sbstc bus. I boarded a bus at 12:45 from esplanade sbstc depot to contai but to my disappointment inspite of being completely filled with passengers they are stopping on way to pick up passengers from stoppages that are not even included in their travel chart. During this crisis of covid 19 I don't know how you can tolerate this kind...

Sorry to inform you that i booked SBSTC Esplanade Asansol Bus 8.15 am waited at santragachi for boarding but the bus driver didn't pick me up.
Seat no. 12
Name: Arpan Das
(M) [protected]...

In durgapur city center there some black on ticket for durgapur Kolkata esplanade route. Tickets are available in online but they didn't issue any tickets. They closed the ticket counter....

At SBSTC ticket counter at Haldia for boarding haldia-esplanade bus of 10:25 am towards Esplanade they charged a luggage ticket of Rs.100/- just for an empty computer cabinet. What's more surprising is that they even didn't show a rate chart and at first they were rushing me to board the bus and give the luggage charge to conductor. Considering the succession of events at the booking counter it seems to me that they wanted me to pay the luggage...

Bus no : 7214 Durgapur to Farakka via Suri Illambazaar.
Its State bus but not following the Covid-19 guidelines and goes from another route (waited too long for local passengers and collecting money for personal profit) and picking up passenger from anywhere where it's have not been stoppage.
While discussing the Bus conductor and driver they are saying either you travel or you want to stay in the middle of the road....

I'm travelling kolkata to burdwan by sbstc bus no. Wb 39b 2940 at 9.30 am on 05/11/2020. Two transgender also board in bus and harassing passenger for money but conductor didn't say a word and he also stop the bus ay there stop by bell....

Since 1 month ago there is no online
bus booking service available through Sbstc App which is much needed in this corona pandemic situation. I have tried a lot to book several times but every times gets failed. When I visited Esplanade bus stop there was so much crowd that no physical distancing can be evaluate. Although in other route online booking service is available. So why you guys are making hipocrasy with our route? Do the...

In the bus route of Asansol to kolkata starting at 2.05 pm bus no. 6772 the conductor allowed a lot of passengers to board the bus from bardhaman although there were no more seats in the bus, in this time of pandemic situation is such a case justified...aren't you people cared of our safety...why so much crowding despite of no seats in the bus...

Today is the 2nd time I have come for an advance booking of my ticket to Bakreswar Thermal Power Plant. My trip is scheduled for Monday and I came to book an advance ticket on Saturday and I was sent back after being told that the booking cannot be done sooner than Sunday. Again when I came on Sunday I kept waiting for 30 mins and there was nobody present at Counter 10 (Esplanade) to give me the ticket and I had to go back. This is the sorry...