South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

At Kirnahar I have faced issue with online ticket booking...Why online ticket booking is not available here..at Kirnahar..you need to solve this problem as soon as possible.....

Today ON 28 October 2020, in the morning hours I booked ticket from Kolkata to Arambagh (Non-Stop) VIA Internet Banking. However, the money has been deducted but no tickets were been booked. The number which is provided on the website is pretty much useless (i.e. [protected]). But luckily their Watsapp number is working so raised the issue there. They said the money will be refunded within 8-10 Working days. This is the first incident that...

There is a by pass road on NH-6 at Panskura to avoid congestion for goods trucks. But some SBSTC buses try to skip the panskura bazar bus stand by following by pass road. On 16/10/20 during my journey ticket no-CD[protected] inspite of my repeated request the state owned bus did not drop me at panskura bazar .We the inhabitants of panskura municipality strongly condemn this deliberate wrong attempt. So we request you to instruct all bus operators...

The bus was from karunamoyee to durgapur at 2.00 pm on 20.10.20 I bought two tickets. Seat no 34 and 35. The conductor took standing passengers. It was his problem why he took them. If this is a government passenger bus then why seats are booked according to numbers. In this covid 19 season I do not want anyone to sit beside me. I want a safe distance. But the conductor argued that we cannot buy two tickets. Please show me where this rule...

I have ticket number DP[protected] from asansol. They started bus late and reached the destination (durgapur) late by 15 min that cause my attendance in office got absent. Kindly resolve that issue so that we can't face such problems further. Kindly run buses on time

Your sincere passenger

Bus was asansol to karunamoyee
Time 8.20

WB39B3212...

We are regular passengers from Durgapur to Burdwan. We got the bus from Durgapur at 5.50 last night. But after leaving the bus for a while, the conductor told us to get up from the seat of the bus. When we asked why we would get up? He then says I will put whoever I want in this seat. Then we said that these seats are reserved? If there is, I will get up. He said that there is no reserve, I will seat whomever I want. Then he started cursing...

We are regular passengers from Durgapur to Burdwan. We got the bus from Durgapur at 5.50 last night. But after leaving the bus for a while, the conductor told us to get up from the seat of the bus. When we asked why we would get up? He then says I will put whoever I want in this seat. Then we said that these seats are reserved? If there is, I will get up. He said that there is no reserve, I will seat whomever I want. Then he started cursing...

We are regular passengers from Durgapur to Burdwan. We got the bus from Durgapur at 5.50 last night. But after leaving the bus for a while, the conductor told us to get up from the seat of the bus. When we asked why we would get up? He then says I will put whoever I want in this seat. Then we said that these seats are reserved? If there is, I will get up. He said that there is no reserve, I will seat whomever I want. Then he started cursing...

I had tried to book bus tickets for kolkata Esplanade from burdwan on[protected]two times attempts) and an another on today i.e[protected], but none of the tickets were booked but amount deducted from my account of canara bank debit card (details attatched in screenshots /photos) savings a/c no[protected] in the name of Juin Das.
Till now no refund is given.
Pls help....

Bus route Jamuria to esplanade via durgapur, date - 12/10/2020, bus number WB39B2941, BUS seats full but this bus stop all stoppage, more then 15 passengers are standing, without tickets, conductor ask passengers u want ticket either less money ticked rate.
When i ask conductor why extra passengers are allowed covid time, conditioner reply me its not your business, many more parcel also there...

Whats is this ????...

During Covid-19 pandemic, all the sbstc buses are overloading passengers which is severely dangerous for all the passengers. Over-crowding buses during a pandemic is against government guidelines. Since SBSTC is not abiding by any protocol - be it sanitization or maintaining the possible social distance, they have recently been kicked out of RedBus. The authority must do something at this point....

I call sbstc asansol depot [protected] for enquiry purpose at 9:45 pm.staff behaving very rudely and use abusive words. He don't know manners and how to behave with a person. If you can please take action. Hope you will take a legal action....

Sir,
On 18/09/2020 sbstc bus having number wb 39, 1680 karunamoyee to chuchura left karunamoyee on 5pm and there are 10 to 15 passenger who started their journey just after the bus stand were doing force new passenger to stand while there was number of seat vaccant, they pick their familir passenger from different stopages. Conductor were silent. It seems that they are compacted (Used to) with rs 15 per head upto chuchura instead...

Just to be on the safer side while travelling in this pandemic, I have booked two tickets for me to travel in a safe way while maintaining social distancing. But passengers in front of the bus conductor (who holds the only power to decide about seats) have told me that it is against the law and I can't avail two tickets at a time to which I have told everyone that if the conductor says so then i will give up my seat. But on repeatedly urging...

I want to know the services for haldia is becoming too difficult and there is huge rush in running services. Only three services are there and there will be minimum 100 passengers every day mainly last bus. Do we have any information for same. We are making our life more complicated for these types of situations. I am sure people are suffering for this transportation issues....

I asked for 2 tickets from Burdwan to santragachi at 6.30 am at Burdwan nababhat sbstc bus ticket counter for 7.35 am bus. But I have only 500 rupee note. I I had requested him kindly accept this for tickets rent. But he said loudly that '' ja korer a6e kore nin, Ami kno ticket debo na''. Finally my wife came infront of me and asked for tickets. Then he given us 2 tickets . I am presently resident doctor at Burdwan medical college and hospital....

This is to inform that while online booking a ticket for one of my friend who would be travelling, the session got expired. Money was deducted from bank, however the ticket is not generated. Now while checking the history, transaction is not showing.

Below are the details:

1. Date of travel - 09/09/2020
2. Time - 10:15 am
3. Seat Number - 24

Requesting you to please help in getting...

Dear Sir,

I am a regular passenger of SBSTC and used to travel from Burdwan to Suri via Panagarh. As the number of buses from Kolkata to Suri is very minimum, I have to take a break service by availing Kolkata Durgapur/Asansol buses and drop at Panagarh Bypass to avail buses from Durgapur to Suri.

But everyday the conductor/driver refused to drop us neither at the approach road nor at the Darjeeling more. Even...

Bahot buri tarah se madhyamgram over take kiye is bus ne...
Plz is bus driver ji ko samjhaye ki is tarah se bus n chalaye anyatha koi bhi bipad me pad sakta h...
Thanks!...

Today is 22.07.2020 but bus conductor issue me a ticket on 23.07.2020
Bus number: wb39b3639
Ticket price rs.77.
From siuri to citycenter.
This ticket is no value for me, i can't submit my office for claim.
Kindly do the needful....