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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

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Updated: Sep 1, 2024

Complaints 666

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10

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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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South Bengal State Transport Corporation [SBSTC]

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 21

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Since 1 month ago there is no online
bus booking service available through Sbstc App which is much needed in this corona pandemic situation. I have tried a lot to book several times but every times gets failed. When I visited Esplanade bus stop there was so much crowd that no physical distancing can be evaluate. Although in other route online booking service is available. So why you guys are making hipocrasy with our route? Do the needful urgently.

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Address: 52 SN Banerjee road MISTRYGHAT barrackpore

In the bus route of Asansol to kolkata starting at 2.05 pm bus no. 6772 the conductor allowed a lot of passengers to board the bus from bardhaman although there were no more seats in the bus, in this time of pandemic situation is such a case justified...aren't you people cared of our safety...why so much crowding despite of no seats in the bus

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Address: Esplanade (Counter no 10) for Advance booking

Today is the 2nd time I have come for an advance booking of my ticket to Bakreswar Thermal Power Plant. My trip is scheduled for Monday and I came to book an advance ticket on Saturday and I was sent back after being told that the booking cannot be done sooner than Sunday. Again when I came on Sunday I kept waiting for 30 mins and there was nobody present at Counter 10 (Esplanade) to give me the ticket and I had to go back. This is the sorry state of the service provided by the state government and the reason being the irresponsibility of the employees. Given a secured source of income none of the employees are hardly bothered to complete their task efficiently, salary being a confirmed factor irrespective of the work being done.

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Address: Kirnahar, Birbhum, Pin - 731302

At Kirnahar I have faced issue with online ticket booking...Why online ticket booking is not available here..at Kirnahar..you need to solve this problem as soon as possible..

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Website: online.sbstcbooking.co.in/default.aspx

Today ON 28 October 2020, in the morning hours I booked ticket from Kolkata to Arambagh (Non-Stop) VIA Internet Banking. However, the money has been deducted but no tickets were been booked. The number which is provided on the website is pretty much useless (i.e. [protected]). But luckily their Watsapp number is working so raised the issue there. They said the money will be refunded within 8-10 Working days. This is the first incident that took place.

The second incident took place when I asked them if the advanced booking is available at the counter they said yes and I went there and asked for advanced ticketing but they said they are not providing advanced tickets for Arambagh. Now, this raises the incompetence of SBSTC. When I said it against them the reply threatened me.

I want my money refunded ASAP, simple.

Here is the SS of the conversation.

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There is a by pass road on NH-6 at Panskura to avoid congestion for goods trucks. But some SBSTC buses try to skip the panskura bazar bus stand by following by pass road. On 16/10/20 during my journey ticket no-CD[protected] inspite of my repeated request the state owned bus did not drop me at panskura bazar .We the inhabitants of panskura municipality strongly condemn this deliberate wrong attempt. So we request you to instruct all bus operators to touch the panskura bazar bus stand positively to ameliorate our grienances .

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The bus was from karunamoyee to durgapur at 2.00 pm on 20.10.20 I bought two tickets. Seat no 34 and 35. The conductor took standing passengers. It was his problem why he took them. If this is a government passenger bus then why seats are booked according to numbers. In this covid 19 season I do not want anyone to sit beside me. I want a safe distance. But the conductor argued that we cannot buy two tickets. Please show me where this rule has been given.

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Address: Asansol

I have ticket number DP[protected] from asansol. They started bus late and reached the destination (durgapur) late by 15 min that cause my attendance in office got absent. Kindly resolve that issue so that we can't face such problems further. Kindly run buses on time

Your sincere passenger

Bus was asansol to karunamoyee
Time 8.20

WB39B3212

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Address: City centre, durgapur, west Bengal

We are regular passengers from Durgapur to Burdwan. We got the bus from Durgapur at 5.50 last night. But after leaving the bus for a while, the conductor told us to get up from the seat of the bus. When we asked why we would get up? He then says I will put whoever I want in this seat. Then we said that these seats are reserved? If there is, I will get up. He said that there is no reserve, I will seat whomever I want. Then he started cursing us with dirty language. He didn't even use a mask.We told her many times to use a mask, but he didn't. This is a very bad expression for all o[censored]s. State Bus is being insulted for some of the conductors. We want his punishment.the conductor name is sumon das. And our set number is 49, 50, 51, 52, 53.

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Address: Durgapur ,city center ,west bengal

We are regular passengers from Durgapur to Burdwan. We got the bus from Durgapur at 5.50 last night. But after leaving the bus for a while, the conductor told us to get up from the seat of the bus. When we asked why we would get up? He then says I will put whoever I want in this seat. Then we said that these seats are reserved? If there is, I will get up. He said that there is no reserve, I will seat whomever I want. Then he started cursing us with dirty language. He didn't even use a mask.We told her many times to use a mask, but he didn't. This is a very bad expression for all o[censored]s. State Bus is being insulted for some of the conductors. We want his punishment.the conductor name is sumon das. And our set number is 49, 50, 51, 52, 53.

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Address: Citi centre, Durgapur , west Bengal

We are regular passengers from Durgapur to Burdwan. We got the bus from Durgapur at 5.50 last night. But after leaving the bus for a while, the conductor told us to get up from the seat of the bus. When we asked why we would get up? He then says I will put whoever I want in this seat. Then we said that these seats are reserved? If there is, I will get up. He said that there is no reserve, I will seat whomever I want. Then he started cursing us with dirty language. He didn't even use a mask.We told her many times to use a mask, but he didn't. This is a very bad expression for all o[censored]s. State Bus is being insulted for some of the conductors. We want his punishment.the conductor name is sumon das. And our set number is 49, 50, 51, 52, 53.

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Address: South bengal state transport corporation (BURDWAN)

I had tried to book bus tickets for kolkata Esplanade from burdwan on[protected]two times attempts) and an another on today i.e[protected], but none of the tickets were booked but amount deducted from my account of canara bank debit card (details attatched in screenshots /photos) savings a/c no[protected] in the name of Juin Das.
Till now no refund is given.
Pls help.

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Address: Esplanade sbstc depo

Bus route Jamuria to esplanade via durgapur, date - 12/10/2020, bus number WB39B2941, BUS seats full but this bus stop all stoppage, more then 15 passengers are standing, without tickets, conductor ask passengers u want ticket either less money ticked rate.
When i ask conductor why extra passengers are allowed covid time, conditioner reply me its not your business, many more parcel also there...

Whats is this ????

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Address: Kolkata

During Covid-19 pandemic, all the sbstc buses are overloading passengers which is severely dangerous for all the passengers. Over-crowding buses during a pandemic is against government guidelines. Since SBSTC is not abiding by any protocol - be it sanitization or maintaining the possible social distance, they have recently been kicked out of RedBus. The authority must do something at this point.

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Address: Asansol sbstc bus depot.

I call sbstc asansol depot [protected] for enquiry purpose at 9:45 pm.staff behaving very rudely and use abusive words. He don't know manners and how to behave with a person. If you can please take action. Hope you will take a legal action.

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Address: Bally, Howrah

Sir,
On 18/09/2020 sbstc bus having number wb 39, 1680 karunamoyee to chuchura left karunamoyee on 5pm and there are 10 to 15 passenger who started their journey just after the bus stand were doing force new passenger to stand while there was number of seat vaccant, they pick their familir passenger from different stopages. Conductor were silent. It seems that they are compacted (Used to) with rs 15 per head upto chuchura instead of rs 38 from karunamoyee without ticket. When i aproach, he deniy. Please check cctv, and try to alert them for the sake of good govornance. Conductor threaten me that no one can do anything to him. (He is such 'provabshali')

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Address: Esplanade, Kolkata 700069

Just to be on the safer side while travelling in this pandemic, I have booked two tickets for me to travel in a safe way while maintaining social distancing. But passengers in front of the bus conductor (who holds the only power to decide about seats) have told me that it is against the law and I can't avail two tickets at a time to which I have told everyone that if the conductor says so then i will give up my seat. But on repeatedly urging the conductor to speak he didn't utter a single word and kept mum the entire time. I have not get the refund for my ticket as well

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I want to know the services for haldia is becoming too difficult and there is huge rush in running services. Only three services are there and there will be minimum 100 passengers every day mainly last bus. Do we have any information for same. We are making our life more complicated for these types of situations. I am sure people are suffering for this transportation issues.

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Address: Sbstc nababhat bus stand

I asked for 2 tickets from Burdwan to santragachi at 6.30 am at Burdwan nababhat sbstc bus ticket counter for 7.35 am bus. But I have only 500 rupee note. I I had requested him kindly accept this for tickets rent. But he said loudly that '' ja korer a6e kore nin, Ami kno ticket debo na''. Finally my wife came infront of me and asked for tickets. Then he given us 2 tickets . I am presently resident doctor at Burdwan medical college and hospital. If you kindly looking into that matter I will highly obliged you...
Thank you.

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This is to inform that while online booking a ticket for one of my friend who would be travelling, the session got expired. Money was deducted from bank, however the ticket is not generated. Now while checking the history, transaction is not showing.

Below are the details:

1. Date of travel - 09/09/2020
2. Time - 10:15 am
3. Seat Number - 24

Requesting you to please help in getting the full refund for the above transaction.

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