South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Sbstc Bus number 0109 from kolkata(esplanade) to haldia of time 2:45, has very poor service quality...we had a seat number of 9 and 10...but the window was damaged seriously and could cause injury to the nearby passenger...so we asked the help of the bus conductor very politely...but he abused ...and totally refused to help saying he has no time for that nd illtreated female passenger...thn we had to manage somehow and one of our passenger...

Hello this Is Wasim Akram. registered Contact on SBSTC app is [protected] ..i have booked my tickets through SBSTC android app for 8 july 2018 Haldia to Kolkata bus timing 4 P.M.
The problem is my transaction was completed balance deducted from my card but booking is not confirmed.. my registered email is

[protected]@gmail.com
Please kindly help me as soon as possible...

Have booked a ticket for 04.07.2018 from burdwan to karunamoyee on mobile application. 100 rupees is been debited from my account but i have not received any message in my phone. Though i have booked tickets on this app several times but many a time no message is received. Please rectify this bug. As during the transaction my network was quite strong and stable....

I am traveling through sbstc ac bus from kolkata to asansol at 2.10 pm having online ticket number p[protected], want to share that the pathetic experience of traveling.

I am having seat number 24 and the issue is water is dropping from top and falling on me. I am getting wet even sitting at a. C bus.

I told the conductor and he said me to change the seat, after changing seat the same issue is happening in different...

Today my daughter riankka thakur was travelling with valid ticket no l[protected] in bankura karunamoyee sbstc bus departure timing from bankura at 05:40 hrs. She got no seat from borjora & had to go standing up to durgapur. She asked the conductor for help but he didn't rather he was busy with money collection from local passengers where as far as i know there is no valid tickets in between that's why i have to purchase ticket giving extra...

Sir,
I had booked 3 ticket seat no-13, 14, 15 from kolkata to haldia on dated 02/06/2018 through internet banking referance no-igadq2mjy7 at 13:29 p. M amount of rs.375.00 through sbstc app (Name - arup kumar das) for nonstop would leave at 15:30 p. M but did not generated the said ticket, further i had booked ticket from counter with seat no -26, 27, 28.& talk with official's. They said deducted money refund 2- 3 days but still no...

I had booked 3 ticket seat No-22, 27, 54 from Dubrajpur to Kolkata for dated-22/05/2018 through Internet Banking Transfer ID NO-NSBI[protected]IGADONALL4 dated on 21/05/2018 at 8.11 P.M. amount of Rs.435.00, But had not generated the said Ticket, Further I had booked ticket through internet banking and generated ticket Seat No-22, 27, 54.

Hence, you are requested to refund money of Rs.435.00 to my A/c No-[protected] on SBI...

I had booked 3 ticket seat No-22, 27, 54 from Dubrajpur to Kolkata for dated-22/04/2018 through Internet Banking Transfer ID NO-NSBI[protected]IGADONALL4 dated on 21/05/2018 at 8.11 P.M. amount of Rs.435.00, But had not generated the said Ticket, Further I had booked ticket through internet banking and generated ticket Seat No-22, 27, 54.

Hence, you are requested to refund money of Rs.435.00 to my A/c No-[protected] on SBI...

I had booked 3 ticket Seat No-22, 27, 54 from Dubrajpur to Kolkata on dated 22/04/2018 through internet Banking Transfer ID No-NSBI[protected]GADONALL4 on 8.11 P.M amount of Rs.435.00 but did not generated the said ticket, further I had booked ticket and generated ticket with seat no -22, 27, 54.

Hence you are requested to refund the said Transfer ID No- NSBI[protected]GADONALL4 amount of Rs.435.00 to my Account No-[protected]...

Sir i booked a ticket on 4/05/18.. Then i cancelled it. My cancellation ticket number l51877848.. But already 8 days over. I don't get my refund money.. Please check it and send my refund money. I was thinking that the sbstc bus service was good. They said the refund money is transferred in 7 working days but already 9 days has over.. Then don't i get my money. Please do something.....

Today i am going to kolkata. When i reach the city centre durgapur 9 no ticket counter your executive said right now the 6.15 bus is available. I take it.. But the ticket was 6.00 am bus. When i saw the ticket but too late.. After checking my ticket i am going to again ticket counter and the bus is gone. And also your executive refused me. And again i have to purchase a ticket

Is this service given to the customers.
I...

On 3/5/18 at 13:38 try to book 3 seats from dubrajpur to kolkata (Suri-kolkatata, 14:00) for 4/5/18 but money deducted rs/- 435.00 but no ticket issued.
Again try to book 3 seats at 16:25 on same bus, same date, again balance deducted 435.00 but no ticket issued.
I have faith on your booking system, so pl. Refund money as early as possible.
I try to book those tickets from my register online sbstc app.

...

Hi,
I booked a ticket online on 27th april, to travel from korunamoyee to asansol. Money was debited but transaction displayed as failed and got no ticket. Also mailed the same to your customer care email id but yet to receive a reply. I have the sms received from the bank. Let me know if any other proof is needed. Kindly look into it and solve as fast as possible....

I booked 4 tickets on line on 22/04/2018 for journey from durgapur to barrackpore for 23/04/2018. The amount of rs.560/-was debited from my account but ticket was not generated. After waiting for 2 hrs. I had again booked ticket and was allotted seats 12, 13, 14 &15 and had to pay rs. 560/- again. Kindly arrange to refund the amount deducted earlier....

Hello,

This is to inform you that today morning (23/04/2018, monday) i have boarded on haldia to kolkata non stop bus at 7.15 am from haldia township depot. Previous day (22/04/2018, sunday) i booked seat no. 49 (Left window on the last row) online. Ticket # l[protected]. But after boarded on the bus, i have seen that seat no. 49 is in the middle of the last row. Immediately, i have escalated this to the conductor and the...

Please note as you can see from the 2 photos.. Money are deducted but no ticket came. It is hanging the redirect page, i have tried almost 6 times now from yesterday till today.. Yesterday it deducted 360 rupees and today 540 rupees. Please refund all my money.. Otherwise i will go to consumer forum.. Some crime is happening here in the online system. Either you disable the online system or you give proper services.. Do not make people fool...

Sir,
My self haradhan mandal, i travel mangalmaro to santragachi in digha division as on 09/04/2018 at the time of 5 am vide ticket no:[protected]. Here this same rout no any advance booking is available (Online/counter) after that same bus conductor say some seat is booked advance.
So please do needful for protest this corruption.
I look forward to your response.

Thanks & regards
Haradhan...

Today morning booked a ticket from barasat to burdwan. Bus no ending with 1681. At the time of booking it was informed that the bus can be availed from barasat, colonimore which is in the usual route of this bus. There were four passenger including me waiting for the bus at colonimore but the bus took a different route and we came to know it around 9 am from the ticket booking counter at barasat titumir bus terminus. Later around 9:36 am...

Very poor behaved non co-operative bus conductor. On a heavy rainy day refused to stop at a scheduled stoppage kurzon gate late in the evening after 10pm causing serious inconvenience. Similar behavior has been observed previously but on a day of natural calamity it is non bearable. Also took improper charges from a fellow passenger for goods. Kindly look into the matter seriously & take necessary action asap. Thank you....

I booked a ticket from durgapur to kolkata on 1 april 2018 for journey date 2 april 2018. At the first attempt balance was debited from my account but the ticket was not confirmed against ref no. Lsbi[protected]igadgdmqr5. It displayed an error message. Second time ticket was confirmed but the amount was deducted again. So i want the amount to be refunded as soon as possible!...