South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

I have made 2 transactions on 20th july at 10:09am and 10:25pm respectively for the booking of sbstc bus ticket from karunamoyeee to durgapur for the 8am ac bus. Two times rupees 360 has been deducted from my account for a total of 720 but my booking wasn't confirmed. My registered phone number is [protected], please refund my money at the earliest to my credit card as no refund amount has yet been deposited into my account

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Booked two seats from Karunamoyee to Asansol, dated- 24th Jul18. Have received update from SBSTC centralized WhatsApp no-[protected], that the Stoppage at Kestopur, but that bus was denied to stop at Kestopur saying "we have only stoppage at Baguihati” & entire amount was gone. Ticket no-L[protected], Journey Date-24th July, Date of booking- 23rd July (Karunamoyee to Asansol, 8.00am). Total Amount-350 (175*2). Telephonic Complain no- 000225. Screen shots attached for further correspondence.

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Partha7577

from Haldia, West Bengal

Jul 26, 2018

Please refund my money in my account.
Tranction no-521848 dated 20.07.18,
9.40 pm

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Bimal Mitra

from Bhubaneshwar, Odisha

Aug 10, 2018

I have not get my refund amount Rs 94. Ticket No.P[protected]. Cancel 88854. Dated 03.08.2018. Till now I did not get my amount. Please refund my amount.

wrong info given by centralized whatsapp no-7699994000 & entire ticket cost gone. - Comment #3180207 - Image #0

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Yesterday, on 24/07/18 i travelled in above bus from solop to madhyamgram and got down at madhyamgram at 6 p. M. The conductor took fare rs.38.00 and gave me machine generated ticket of rs.38.00.in reply to my query as to fare from solop to barasat he said rs.32.00. He also agreed that machine shows incorrect fare for madhyamgram. I also told him that other conductors take rs 30.00 for solop to madhyamgram. He did not return me rs.8.00. Please look into the matter so that i and other passengers may not have face such a situation in future. N chanda.

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Nilotpal Sen

from Kolkata, West Bengal

Jul 31, 2018

I was booking sbstc bus from Burdwan to Karunamoyee of date 23 July 2018 of time 15:10 online.Booking was done twice.
After payment was done it shows error for both time. No sms or mail was displayed. But booking money is deducted from my account both the times.
Profile is
NILOTPAL SEN
Email id: [protected]@gmail.com

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Address: Kolkata, West Bengal

Sbstc Bus number 0109 from kolkata(esplanade) to haldia of time 2:45, has very poor service quality...we had a seat number of 9 and 10...but the window was damaged seriously and could cause injury to the nearby passenger...so we asked the help of the bus conductor very politely...but he abused ...and totally refused to help saying he has no time for that nd illtreated female passenger...thn we had to manage somehow and one of our passenger became sick...I jst want to ask we all give same money in return of minimum service...but they are not cooperating even...Is this the service of Goverment?too disappointing..

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Address: Kolkata, West Bengal, 721657

Hello this Is Wasim Akram. registered Contact on SBSTC app is [protected] ..i have booked my tickets through SBSTC android app for 8 july 2018 Haldia to Kolkata bus timing 4 P.M.
The problem is my transaction was completed balance deducted from my card but booking is not confirmed.. my registered email is

[protected]@gmail.com
Please kindly help me as soon as possible

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Pratima Dutta

from Kolkata, West Bengal

Jul 23, 2018

Amount paid of rs 600, no seat is booked, I was told that amount will be returned, not received anything yet been more than 7 days

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Address: Bardhaman, West Bengal, 713101

Have booked a ticket for 04.07.2018 from burdwan to karunamoyee on mobile application. 100 rupees is been debited from my account but i have not received any message in my phone. Though i have booked tickets on this app several times but many a time no message is received. Please rectify this bug. As during the transaction my network was quite strong and stable.

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Address: Kolkata, West Bengal

I am traveling through sbstc ac bus from kolkata to asansol at 2.10 pm having online ticket number p[protected], want to share that the pathetic experience of traveling.

I am having seat number 24 and the issue is water is dropping from top and falling on me. I am getting wet even sitting at a. C bus.

I told the conductor and he said me to change the seat, after changing seat the same issue is happening in different seat.

Is it service we expect from sbstc?

Regards

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Address: 722183

Today my daughter riankka thakur was travelling with valid ticket no l[protected] in bankura karunamoyee sbstc bus departure timing from bankura at 05:40 hrs. She got no seat from borjora & had to go standing up to durgapur. She asked the conductor for help but he didn't rather he was busy with money collection from local passengers where as far as i know there is no valid tickets in between that's why i have to purchase ticket giving extra fare from bankura in stead of borjora. I want solution at the earliest as well as return feedback otherwise i have to knock the door of consumer forum. Hope u pl will take the complain & do the needful for future harassment of valid ticket holders. Thanks

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Banabir

from Coimbatore, Tamil Nadu

Jun 25, 2018

I have not yet received sms of my purchased online ticket in my registrar mobile no [protected]. Though I have paid the amount..ref.no 12985516 and ticket no. L[protected]..from Burdwan to Karunamoyee time 9:30 am..please arrange to send the sms.. Banabir Ghose.. [protected]@gmail.com .. ticket purchased on 20/06/18..

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Mala Dasroy

from Karimganj, Assam

Jul 2, 2018

The guy named babloo who sit in the karunamoyee counter... is extremely difficult to handle. He misbehaved very badly with me today when I was enquiring on a booking. I want a strong action to be taken against him. I have seen him sarcastic with many people. He needs to be stopped now

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The Mard

from Ranaghat, West Bengal

Jul 12, 2018

B9oked ticket from asansol to esplanade money deducted but ticket not confirm with reference no. IGADXLIIR5.
PLS refund my money as soon as possible

My mail is [protected]@gmail.com

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Sir,
I had booked 3 ticket seat no-13, 14, 15 from kolkata to haldia on dated 02/06/2018 through internet banking referance no-igadq2mjy7 at 13:29 p. M amount of rs.375.00 through sbstc app (Name - arup kumar das) for nonstop would leave at 15:30 p. M but did not generated the said ticket, further i had booked ticket from counter with seat no -26, 27, 28.& talk with official's. They said deducted money refund 2- 3 days but still no money return in account.

Hence you are requested to refund the said deducted money on sbi i. O. C township haldia br. (Ifsc code-sbin0007089) account no-[protected]. Thanking you.
Sincerely yours
Arup kumar das

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Prabas Banerjee

from Siliguri, West Bengal

Jul 6, 2018

The driver of the SBSTC bus no WB39A3045 which left the esplanade bus stand at 10.15 am was sleeping.I alerted the conductor but my request to alert the driver was not attended to. I made repeatedly pleads but the conductor said that the driver always drives that way. There were at around 30 passengers.

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Address: 731126

I had booked 3 ticket seat No-22, 27, 54 from Dubrajpur to Kolkata for dated-22/05/2018 through Internet Banking Transfer ID NO-NSBI[protected]IGADONALL4 dated on 21/05/2018 at 8.11 P.M. amount of Rs.435.00, But had not generated the said Ticket, Further I had booked ticket through internet banking and generated ticket Seat No-22, 27, 54.

Hence, you are requested to refund money of Rs.435.00 to my A/c No-[protected] on SBI Rajnagar Br. IFSC Code SBIN0003080.
Yours faithfully, Kousik Kumar Mondal
22/05/2018

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Address: 731126

I had booked 3 ticket seat No-22, 27, 54 from Dubrajpur to Kolkata for dated-22/04/2018 through Internet Banking Transfer ID NO-NSBI[protected]IGADONALL4 dated on 21/05/2018 at 8.11 P.M. amount of Rs.435.00, But had not generated the said Ticket, Further I had booked ticket through internet banking and generated ticket Seat No-22, 27, 54.

Hence, you are requested to refund money of Rs.435.00 to my A/c No-[protected] on SBI Rajnagar Br. IFSC Code SBIN0003080.
Yours faithfully, Kousik Kumar Mondal
22/05/2018

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Address: 731126

I had booked 3 ticket Seat No-22, 27, 54 from Dubrajpur to Kolkata on dated 22/04/2018 through internet Banking Transfer ID No-NSBI[protected]GADONALL4 on 8.11 P.M amount of Rs.435.00 but did not generated the said ticket, further I had booked ticket and generated ticket with seat no -22, 27, 54.

Hence you are requested to refund the said Transfer ID No- NSBI[protected]GADONALL4 amount of Rs.435.00 to my Account No-[protected] on SBI Rajnagar Br.(IFSC CODE SBIN0003080)

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Sir i booked a ticket on 4/05/18.. Then i cancelled it. My cancellation ticket number l51877848.. But already 8 days over. I don't get my refund money.. Please check it and send my refund money. I was thinking that the sbstc bus service was good. They said the refund money is transferred in 7 working days but already 9 days has over.. Then don't i get my money. Please do something..

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Address: Bardhaman, West Bengal, 713216

Today i am going to kolkata. When i reach the city centre durgapur 9 no ticket counter your executive said right now the 6.15 bus is available. I take it.. But the ticket was 6.00 am bus. When i saw the ticket but too late.. After checking my ticket i am going to again ticket counter and the bus is gone. And also your executive refused me. And again i have to purchase a ticket

Is this service given to the customers.
I am very unhappy with your service and also your executive behaviour.

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Dip Chaudhuri

from Tufanganj, West Bengal

Jun 4, 2018

I had cancelled a ticket from Durgapur to KARUNAMOYEE but till now I haven't received my refund money..My ticket no is L[protected].. Please refund my money as early as possible...

wrong commitment - Comment #3118165 - Image #0

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Address: Birbhum, West Bengal

On 3/5/18 at 13:38 try to book 3 seats from dubrajpur to kolkata (Suri-kolkatata, 14:00) for 4/5/18 but money deducted rs/- 435.00 but no ticket issued.
Again try to book 3 seats at 16:25 on same bus, same date, again balance deducted 435.00 but no ticket issued.
I have faith on your booking system, so pl. Refund money as early as possible.
I try to book those tickets from my register online sbstc app.

Sambit adak

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Sandip Ghosh Mithun

from Kolkata, West Bengal

May 9, 2018

I had tried to book a TICKET on 23.04.2018 from FUTISANKO to Kolkata ESPLANED. Journey date was 25.04.2018.
Money was debited from my bank but ticket not booked and there was not any messages about it..
So please resolve my problem and send back my money.

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Hi,
I booked a ticket online on 27th april, to travel from korunamoyee to asansol. Money was debited but transaction displayed as failed and got no ticket. Also mailed the same to your customer care email id but yet to receive a reply. I have the sms received from the bank. Let me know if any other proof is needed. Kindly look into it and solve as fast as possible.

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Address: 743122

Website: [email protected]

I booked 4 tickets on line on 22/04/2018 for journey from durgapur to barrackpore for 23/04/2018. The amount of rs.560/-was debited from my account but ticket was not generated. After waiting for 2 hrs. I had again booked ticket and was allotted seats 12, 13, 14 &15 and had to pay rs. 560/- again. Kindly arrange to refund the amount deducted earlier.

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A

asit guin

from Delhi, Delhi

May 7, 2018

IN the esplanade ticket counters of SBSTC, few people are smoking inside the building . They are compelling others for passive smoking .

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Address: Purba Medinipur, West Bengal, 721607

Hello,

This is to inform you that today morning (23/04/2018, monday) i have boarded on haldia to kolkata non stop bus at 7.15 am from haldia township depot. Previous day (22/04/2018, sunday) i booked seat no. 49 (Left window on the last row) online. Ticket # l[protected]. But after boarded on the bus, i have seen that seat no. 49 is in the middle of the last row. Immediately, i have escalated this to the conductor and the booking counter.

I hereby request to take necessary actions in order to rectify this sitting arrangement asap.

Regards,
Sekhar das

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Address: Kolkata, West Bengal, 700099

Website: online Sbstc

Please note as you can see from the 2 photos.. Money are deducted but no ticket came. It is hanging the redirect page, i have tried almost 6 times now from yesterday till today.. Yesterday it deducted 360 rupees and today 540 rupees. Please refund all my money.. Otherwise i will go to consumer forum.. Some crime is happening here in the online system. Either you disable the online system or you give proper services.. Do not make people fool

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Address: 721454

Sir,
My self haradhan mandal, i travel mangalmaro to santragachi in digha division as on 09/04/2018 at the time of 5 am vide ticket no:[protected]. Here this same rout no any advance booking is available (Online/counter) after that same bus conductor say some seat is booked advance.
So please do needful for protest this corruption.
I look forward to your response.

Thanks & regards
Haradhan mandal
[protected]

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Sabbit

from Kaliyaganj, West Bengal

May 2, 2018

Dear sir I would like to bring your kind attention regarding sbstc bus service Jhargarm to Kalna bus no 4802 dtd 23.04.18, this bus running late, rough driving, mis behave with passenger and taken all stoppage, as I'm travelling from Midnapore to Seherabazar. I want to take immediate action against driver as well as conductor .

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 27

booking not confirmed but money deducted

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