Southern Railway Complaints & Reviews

Yesterday i had been to central station. I was walking from two wheeler stand to the main station and i was happy to note that you have provided an ample space for pedestrians so that passengers from the entrance can reach out to sub-urban station. While walking i observed that gradually street hawkers have commenced their small business on the pavements and in case you do not eradicate them it will be a problem at a later stage. You can very will entrust the work to railway protection force to avoid the hawkers to do their business. Thanks for sparing your valuable time in reading this message

I am travelling today by Rockfort express from Chennai Egmore to Tiruchchirapalli by second class airconditioned coach A1. The bed spreads were loaded in the train just before departure of train at 10.30 pm. To my surprise, the breadth of the bedspreads supplied were too short than those normally supplied in airconditioned coaches. To be specific, they were only about 90 cms broad. When I brought this to the notice of the attender, he says the bedsheets were loaded only at the last minute and he has not checked them and can do nothing about it. Why does not southern Railway make surprise inspection of supplies made to travellers? Will any action be taken based on my complaint? Also, the velcro in the curtains have gone and do not serve the purpose, so the curtains open up in the middle. They also require to be replaced.

MMy long in Id is deactivated Panjuiyer
my wife Log in Id meenamami is also deactivated
my mother log in If is also deactivated rajamammal
Please activate my ID
while i was trying to bok a ticket through my Id duye to some error in captcha my id is deactivated.my wife id is deactivated from dauy one of the registration
so also mny mother id is also deactivated/I am unable to register fresh since all mobile phone are already linked

The train runs between tiruttani-velachery memu should stop at arrakkonam jn in the morning at about 0910 hours for only two minutes. But daily the train was detained/halted/stopped for about 15-20 minutes and departs by 0930 hours instead of 0915 hours putting the passengers to great sufferings. The train was stopped at arakkonam jn daily for more than 15-20 minutes for variety of reasons like signal problem, leaving other express trains to pass on. This delay result great difficulties to officer goers, students, women, children and senior citizens/elderly people to reach their places in time. Kindly look into the matter and upkeep the timing of tiruttani-velachery emu train and not to stop/detain the train at arakkonam jn beyond 2 minutes. An early action is solicited.

Dear sir,

I have not received the refund for cancellation (Tdr filed). Its already crossed more than 100 days since i raised this request.
Please find the details below.

Transaction details
Pnr number: [protected]
Ticket type: eticket
Transaction id: [protected]
Booked on: 5-9-2016
Class: 2a
Internet service charge: rs 46.0
Date of journey: 2/1/2017
Railway zone: sr bank: hdfc
Total: rs 4486
Train no: 12602
Ticket charge: rs 4440
From station: quilandi (Qld) quota: general to station: chennai central (Mas)
Irctc zone: regional director /southern zone (Irctc), chennai.

Tdr details
Reason for tdr:
Party partially confirmed/waitlisted and all passengers did not travel.
Tdr status:
Tdr entered
Reference no: ekt[protected]
Tdr zone: sr
Tdr filing date: 02-jan-2017
Refund status: refund under process
Refund date: not available
Refund amount: rs.0.00

Kindly do the needful to get the amount credited to my account.

Thanks and regards,
Yasar

My wife veena saxena was travelling by train - 14715 / TPJ HUMSAFAR in coach no-b2 berth no-12 PNR No - [protected] for bangaluru on 04.04.17. she boarded train from ahmedabad, during journey, train was at ARSIKERE JN, time was 01:30 mid-night, one attendant misbehaved with her while she was sleeping, she wakes up & hit him and shouted, than attendant ran away to another coach, she also went for few distance to catch him but she could not catch him,
after she dialed 100 for police help, they gave one mobile no-[protected] of GRP person, perhaps mr yadav was the name of that GRP person, they came, she told total story to them, GRP told her that they will catch him but they did not came back, she wants to lodge FIR against that attendant.
in such a unsecured conditions in AC coaches and irresponsible GRP personals, it is very difficult & dangerous for a lady travelling alone. our respected railway minister promised to the public that travelling in train will be safe. is it like this????
i want action against that attendant (my wife can recognise him) as well that GRP team, whose responsibilities are to save passenger's life and safe journey.
please take appropriate action against both of them (attendant & GRP).
regards
v k saxena
[protected], ahmedabad

From : 06.04.17
N. Sankaran,
1437, Trichy Road,
Red Rose Chambers II Floor,
Coimbatore. 641018.

To:

Office of The Financial Advisor & Chief AC Officer,
Southern Railway Head Quarters,
2nd Floor,
Park Town. Chennai.

Sub. Cancellation Refund Amount Reg.,
Sir / Madam,

I have cancelled Two tickets vide PNR NO.[protected] Train No. 12672
Date : 30.03.2017 &[protected] Train No. 12673 Date : 02.04.2017
Date of cancellation 21.02.2017 - Cancelled card Refund amount through Indian Bank RuPay Card. So far the amount is not credited in my account. Necessary cancelled ticket and Refund slip is being enclosed.

Kindly do the needful immediately to Refund the amount.

Thanks & Regards

N. Sankaran

My HDFC Bank A/c. No., is [protected]
IFS Code. HDFC0000031 HDFC Bank Ltd., Trichy Road Branch, Coimbatore. 641018

Hi,

Would like to bring to your notice about the item bought from Ratna Cafe at the Chennai central station on 03-Apr-2017 evening while boarding to 12759 (From Chennai to Hyd).
We asked and paid for 3 masala dosas and they gave chutny with potato curry as well.

Complaint-1: The chutny (red color) is completely rotten.
Complaint-2: All dosas became dry, by the time we had in the train around 8:30 pm on that day, the dosas all became dry and not nice to eatable.

My contact #:[protected]

Why does tti asking money from rac and waiting list passengers to confirm a seat or berth? Once when i was travelling from calicut to kollam, tti asked me that..' give me 1 big gandhi for berth '. I think that he was from shoranur division. Railway authorities are giving a silent approval for ttis to collect money from passenger. Is no vigilance department to control this criminals? Why no authorities to check ttis? Check their pockets?? Do proper vigilance operations.

Note to all passengers : don't give money to them. Record proper audio or video with ttis photo in facebook and other social media.

I, Rosario Machado, 422 D South Cotton Road, Tuticorin-628001 booked ticket from Tuticorin to Chennai by 3rd AC in Pearl City Express on 5th Jan, 2017 and again from Chennai to Tuticorin by 3rd AC on 8th Jan, 2017. But unfortunately i have to cancel the ticket due to unforeseen circumstances. I have booked the ticket by card. Since on the day of Cancellation in Tuticorin, the machine is not working they gave me a receipt to send it to Madurai Accounts section to get it refunded, But unfortunately until today i did not receive the refund ( Nearing three months). I have given my Bank details. When i went to Tuticorin Railway station and asked they are replying in a vague manner like the clerk is leave and so on. This is not at all acceptable. Please make arrangements to refund my money immediately without delay.

Dear Sir/Madam,

Its a shame to have over a thousand people stand in such a hit temperature outside platform 10 on 24th March 2017 night without the train coming on time. Though u had sent an sms, we appreciate for that, but no one in enqueries knew about the same. There should be alternate arrangements when you reschedule the train timings, central railway station pf.no. 10 is full of stink & Mosquito's. How do one wait for over 3 hrs. We need an expellation. Who is responsible for this?

Regards
Venkatesh G R
[protected]
[protected]@gmail.com

PNR-[protected]
Trn:12691
Dt:[protected]
Frm MAS to SBC
Cls:2A
P1-A3, 20
Chart Prepared

There had been number of visits by railway authorities and mp of this area to attract public attention and media coverage in the news.
Where as the basic requirements and other utilities what is available at the station is not concerned any one.
1. There is no railway potter or trolley available at the station to carry the luggage from one platform to opposite platform and passengers have to put on the shoulder / head and cross the overhead bridge to catch the train and also to leave the station.
2. Every passenger will not have upper class reservation at all times and some one wants to go for urine etc is not available at the station except by payment. Even reserved passengers have to collect the key to avail the locked facilities.
3. The drinking water provided at the station is not hygienic and only god knows when the water cooler was cleaned at the last time.
4. The conditions of platforms no 2 and 3 are so worst that a person carrying a small baggage with their own trolley can not be pulled or dragged conveniently due to uneven floor and ditches.
5. The person landing at platform no. 2 and 3 may not be in a position to carry the luggage on their shoulder / head etc due to many factors / reasons and their luggage can not be brought to plat no 1 due to steep tiling on the north side and causing danger to persons while stepping down.
6. At platform no 2 and 3, there are no proper shades, benches, fans, pure drinking water facilities etc for those waiting for the train at those platforms.
7. There are no parking places for the passengers who wants to park / keep their vehicles and to catch the train for a distant locations.
8. There is no food canteen or a hygienic catering service at the station

Dear sir,
I am very unhappy to inform you the following.
Some of the devotees of sri satya sai baba are bringing cabbage pickle to be distributed at the south indian canteen which was donoted by sri satya sai baba temple of bhel samiti at hyderabad. The crpf officials has collected rs 500 on the way to puttaparthy and also collected another rs 500 after getting down at railway station. The bhel samithi is going to regularly send the pickle for distribution of food at south indian canteen. Kindly help us in telling the crpf personal not to collect the money from the devotees.
Yours sincerely.
P. Vijaykumar
[protected]

Today i have a ticket B2/7 in train no16178 from trichy to chennai. It is vrey noisy and unbearable inconvenience travel to me. I ever and never have this type of journey. This coach have condemed condition. The captain jebaraj have co ordially chnge my birth because i m a heart patient. Please try to give better service by way of good coaches in future

I ak singh, have filled a tdr against my ticket pnr no [protected] on 17 jan 17 and not received the refund amount till to date. the details are as follows-
Tdr no. 319328 dated 17 jan 17 at ernakulam rly stn
Ent to - chief commercial manager (refunds) thycaud, trivendrum.
Train no. 12224 (ers - ltt duronto express) date of jurney 02 april 17. would like to know the status of tdr as it is very late.

Sir, yesterday 16.3.17, train no 40701 reachef Chengalpattu at 8.50 am. It is unnecessay delayed snd departed 9.30 am to Tirumalpur. The Station Master is dealing this train very late. Daily i observe that this train is delayed to give entry to platform and delay start from CGL stn. Your attention is requiref to give suitable instruction to CGL SM to ensure correct depat. Daily official commuters are suffering as this local train is reaching Kanvcheepuram late daily, not ensured to reach in time. All dealy at CGL stn. Please lookinto sir.

SIR MY AMOUNT IS NOT REFUND
JOURNEY date 13/012/206 and i am registed TDR file
TDR File registed Date 13/012/2016 TRAIN NO 12270 (MAS DOURENT EXP)
REFUND AMOUNT- 3040
REFUND Apporved date 30/12/2016
Pay order id 0821216
Dealer id MASDEAL6
so plz Refund my amount
my Mail id ([protected]@gmail.com)
cont no [protected], [protected]

Pnr nbrs[protected] [protected] [protected]
Train nbr 16128/130
Dear sir
We travelled from dindigul (S rly) to chennai on 12th dec 2016 and the train was abruptly terminated at villupuram junction forcing us to run helter shelter under duress and heavy rain... The tickets booked thro internet was not cancelled at the station and we preferred a claim from comml dept chennai... They know pretty well that there was no communication in chennai for days together and we sent our letter for refund and they have come out with a wise idea that the claim was submitted one day later that is on 16th instead of 15th and hence could not make payment... Such inhuman beings are working there in the dept who know for certain the problems faced by people... Perhaps he was happy since he was not travelling!!! Ref no c 508/ii/mas/[protected] mas. D.4 dated 8th march recd by us today 15th... We dont want money but your officials should be sympathetic and atleast can regret and covey a sorry in a pleasant manner... I can definitely take it up and make an issue but wanted to bring to your notice... With regrets
Narayanan n and pl mail me ur response [protected]@faochennai.com

Respected sir,

We have travelling to tanjore, kumbakonam and mayiladuthurai for official and personal purpose. Daily using cholan express and passengers trains. Madurai and karaikudi, karur passengers (Link trains) to use in this train.
Only 2 ur coaches attached. Senior citizens and patients are travelling uncomfortable. 8 nos ac coaches attached. But few passengers travel day time. Kindly attached additional coaches in this train.

No drinking water bottles in erode station
I am travelling in Mysore turicorin train towards bangalore
My Pnr is [protected]
My name is Sabarish S
There is no drinking water in any of the stalls in platform 3
They are saying no water provided to us
But they sell all food and cooldrinks
So we have to eat and drink cooldrinks instead of water
Water is the basic need for any passenger
If there is no water they should not sell other eatables
Because we need water after drinking any food
I got food and to digest that I had cooldrinks to digest that
The shop number is SA smu 04
Another shop licences to ma surya Agro food
And and other shops as well
This is not fair
If you are making any arrangements for the upcoming passengers
It would be great
If govt is not able to supply water bottles to stalls in railway station
Please don't run the stalls
Close it
It's highly dangerous to eat without water