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Southern Railway
Indian Railways
Customer satisfaction rating: 23%
660
COMPLAINTS
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Southern Railway Customer Care

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GM Secretariet, Head Quarters Office, Parktown
Chennai
Chennai District
Tamil Nadu
India

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Customer satisfaction rating
23%
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Southern Railway Complaints & Reviews

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There has been water logging in the subway of Tambaram Sanatorium railway station for the past three days. All the ways are closed to avoid level crossing by public. There is no other way to come out of the station on the Chitlapakkam side except a narrow slushy path where lot of plants are grown. Commuters find difficult to pass through the way. Railway authorities should act fast to remove water logging inside the subway. They have to provide an emergency exit from the said station under full security. Thank you

Complaint Status


[Nov 11, 2015] Southern Railway customer support has been notified about the posted complaint.

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    Karaikal, Puducherry
    A complaint was sent to Vigilence Officer, Southern Railway, enclosing details on the non availability of Battery car to aged persons.The denial was made to me on19-9-15 while the Battery car driver was collecting hefty unauthorised charges from some other passengers. I had enclosed copies of the Press cuttings dt18-9-15&19-9-15 of thew Hindu and the Dinamalar.I had also sent a complaint about the forced collection of Parking charges, by the Fees collector, for the OLA cab which just came to pick me up and not parked in the Parking Area. My strong complaint with supporting documents, has not at all been acknowledged, leave alone taking action.This attitude is shocking and distressing.If I do not get the basic courtesy of sending an acknowledgement, I have no other option but to approach the Chairman o theRailway board, enclosing all relevent documents

    Complaint Status


    [Oct 19, 2015] Southern Railway customer support has been notified about the posted complaint.

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      Dear Sir, I commute through the suburban train from Avadi to Velachery that starts at 7:40 am from Avadi. The scheduled arrival time of the train at Thiruvanmiyur is 9:05 am. However, never since I traveled did the train reach at the this time. There is a standard wait of 10 min at Beach station. The train reaches Thiruvanmiyur at 9:20 am or later (minimum of 15 min delay from schedule). i thought the purpose of this direct train was to help office goers, which apparently, is defeated. Requesting you to take required action to keep time or modify the schedule indicated in time table across board. Regards, Aravind

      Complaint Status


      [Oct 04, 2015] Southern Railway customer support has been notified about the posted complaint.

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        K
        Palghat, Kerala
        Dear Sir

        I am one of the passenger traveling in the train between chromepet to Maraimalainagar in the morning 8.40 am train at Tambaram. With me lot of IT and Bank, staff, Government Teachers, students and Pvt Company employees. This is the one train lot of people travelling because 8.45 am to 9.30 am it will reach in between station so that we are able to maintain our office timings. If we miss the train we have to wait another ½ hour. That train timing at Tambaram is 9.20 am and that also lot of time will come late. So we request you increase the frequency of the train in the morning. I got the letter from your department that you are going to send one train in between 8.40 am and 9.20 am. But till now there is no train in that time.

        Then we want to tell 2 more things one is please send only 3 seated train for ladies not 2 seat we are not able to stand also. If 2 seat trains come its full in kodambakkam or Mambalam. There is no seats for the passengers who is getting after. If you send 3 seated train in all ladies compartment it will be helpful for us. 2nd thing is in the ladies compartment lot of ladies standing near the door itself. So we are not able to get in to the train some time lot of people missing the train even if they are in the station due to people are standing in the way. Every day it is difficult for us to get in and get down in the train. So we request you to send lady RPF in the ladies compartment for few days.

        Please take immediate action for the complains.

        Thanking you
        Kalpana Ramesh

        Complaint Status


        [Jul 22, 2015] Southern Railway customer support has been notified about the posted complaint.

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          T
          Bengaluru, Karnataka
          I was travelling from CBE to SBC on 13th July 2015 by Train 12625 Island Exp by 2A. When the train reached Whitefield the Coach attendants started demanding tips from passengers and scowled at some who did not oblige. This is a new practice creeping in in this region. I have experienced this in Rajdhani Expresses about which I have lodged complaints earlier. This practice should be curbed early before this spreads to other trains in the region.

          Complaint Status


          [Jul 15, 2015] Southern Railway customer support has been notified about the posted complaint.

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            S
            Delhi, Delhi
            I am nagarajan.S and i travel frequently in rameswaram express (16701 & 16702). Everyday, unreserved passengers enter in to reservation coaches in rameswaram express (16701 & 16702), at mandapam, ramanathapuram, paramakudi, manamadurai. They sits wherever they want, they behavior very rash with other passengers who are reserved. Tc doesn't come to coaches after mandapam even if we complaint. If we ask them, they always ready to beat reserved passengers. We are struggling a lot in reservation coaches because o[censored]nreserved passengers enters in to reservation coaches. Same time the rpf and tc also allowed the passenger to this compartment. St holders were travelled in this reservation coaches. Nobody not stopped the st holders or claim a fine amount to this st holders. In case the tc and rpf will tried to collect a penalty from the unreserved passengers or st holders a lot of sum amount get the railway department. Kindly restrict unreserved passengers and st holders enters into reservation coaches. Regards, nagarajan.S

            Complaint Status


            [Jul 02, 2015] Southern Railway customer support has been notified about the posted complaint.

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              N
              Virudunagar, Tamil Nadu
              SiR, ON 04.6.2015 I Taken unserved ticket no[protected]Tirunelveli to dindigul amt 95/-)at 7.00 pm from TIRUNELVELI TO...
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              R
              Kayankulam, Kerala
              I had booked tickets for my children on train no 12431 for travelling from Kollam [QLN] to H.Nizamuddin [NZM] on 28th May, 2015. The PNR No for the ticket was [protected]. I was informed by railways through official SMS at 8.15 pm from IRCTC that the above train has been cancelled. Thus we had to cancel our journey. But strangely at 2.58 am the next morning I get an SMS from railways again through IRCTC stating that the above train has been running on its scheduled time and that the previous message needs to be ignored. Misleading the public with wrong information amounts to cheating and hence i feel railways needs to not only refund my entire ticket money but also adequately compensate for the agony we went through.

              Complaint Status


              [Jun 03, 2015] Southern Railway customer support has been notified about the posted complaint.

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                Hi Team, There are around more than 10, 000 passengers use Minjur railway station commuting to Chennai. Station Platform is completely messed up and it is being cleaned only once in a week. There is not even a single dustbin to throw garbages in station platform. On top of this, People are urinating the surroundings and it is very difficult to pass by the area and to reach the Main road from station platform. Request you to sort out below issues 1) Need announcements daily without any fail on electric train delay timings. 2) Station platform should be cleaned atleast thrice a day to ensure cleanliness. 3) Need Toilet to be functioned from early morning to late evening. 4) Place garbage bin in all 3 platforms. 5) Impose fine on people who urinates or litter in and around the platform. I believe in Swachh Rail - Swachh Bharat programme. Thanks in advance. Regards, Common Man dreaming Clean India

                Complaint Status


                [Apr 16, 2015] Southern Railway customer support has been notified about the posted complaint.

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                  A
                  Bengaluru, Karnataka
                  Sir/Madam, Rail journey makes journey easy particularly metropolitan cities like Chennai, unit MRTS are doing great job in daily life. Recently a new train was introduced in Chennai beach to Velachery route. In the new train people, particularly educated people are the one doing scribbling/spoiling the public property by writing their names, drawing, numbers and throwing edible items, waste everything inside the compartment etc. In the time of talking about Clean India, everyone should keep the public properties clean. Indian Railways should take strict action against the people who involve in these kind of activities and charge fine.
                  scribbling on train compartments

                  Complaint Status


                  [Mar 18, 2015] Southern Railway customer support has been notified about the posted complaint.

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                    P
                    Delhi, Delhi
                    Hi Sir/Madam, This is always a painful experience near Mangalore junction station. The place called Padil (1KM from Mangalore junction station) has a railway bridge over the National highway. Every day one or the other trains halt on this bridge for crossing. This bridge tracks are uncovered from National highway; means train toilet outlets are directly focusing to the National highway when there is a train halt. So, Please protect we passengers travel in road.

                    Complaint Status


                    [Feb 16, 2015] Southern Railway customer support has been notified about the posted complaint.

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                      P
                      Alwaye, Kerala
                      Respected sir
                      I am suggest to the indian rail ways why are you sell the more tickets no place to the general compartments please provide extra compartment i resques you to please travel the general compartment you higher officials, cm, pm, rail way ministers please sir please travel one hour sir why are you take the care of general passengers in case no place to the general compartment passenger was put into the regervation compartment well tc was comming collect the 50 to 100 rupees these probles are not known to you all the people are indians sir please take care sir dont sell the extra general tickets sir i suggest to the please provide the extra compartment sir every compartment is 90 seat for exmpel 90*100 is collect the amt 9000 at the same time general people was taravel the 200 to 250 *50 collect the 10000 sir why are you these problems was not received sir please sir i rquest you to my suggestion was take sir
                      Thanking you sir
                      B.V.V.Satya prasad
                      59-16-2, ponnamondavari streert
                      Jagannaickpur kakinda-533002 eg dt ap.
                      [protected]

                      Complaint Status


                      [Feb 01, 2015] Southern Railway customer support has been notified about the posted complaint.

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                        [Resolved]

                        V
                        Delhi, Delhi
                        The train from chengalpattu to beach in the morning hours are always too late. And also they changed the train fast in to local. Due to this the peoples and college students can not go with their timings. Even some attendance for private company employees. Please take necessary action to ensure the trains are operating correct timings and prevent to change the train fast in to local.
                        Complaint marked as Resolved Aug 14, 2020

                        Complaint Status


                        [Nov 18, 2014] Southern Railway customer support has been notified about the posted complaint.
                        Respected Sir / Madam,

                        Chengalpattu to Chennai beach train is always coming early at our Singaperumal koil stop. There are 2 local trains available at the time of 11:40 am and 11:55 am. But 11: 40 am local train is coming late by 11:50 am. And 11:55 local train is coming early by 11:53 am instead of 11:55 am. Station master is not giving proper response and not giving announcement for train delay always. I kindly request to take action about this.

                        Thank you.
                        Respected Sir / Madam,

                        Chengalpattu to Chennai beach train is always coming early at our Singaperumal koil stop. There are 2 local trains available at the time of 11:40 am and 11:55 am. But 11: 40 am local train is coming late by 11:50 am. And 11:55 local train is coming early by 11:53 am instead of 11:55 am. Station master is not giving proper response and not giving announcement for train delay always. I kindly request to take action about this.

                        Thank you.

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                          [Resolved]

                          R
                          Chennai, Tamil Nadu
                          Dear Sir, We are first class passengers and daily we use to travel by the Arakkonam - Chennai Fast train (43408) by 6.53 am from Thiruvalangadu ( TO) to chennai central (MMC). We are not able to even board the train because of the heavy crowd in the first class compartment. And Compartments are very small, only 24 seats are avilable. Almost all the seats are occupied by the Railway staff without any pass / valid ticket. Not only railway staff lot of common public also traveling on the First class compartment without valid ticket. I am sure that almost 60% of the passengers who are travelling in the first class are either without valid tickets or without valid pass. Past 6 month I have never experienced the Ticket checking in the morning time ( Arakkonam - Chennai Fast train (43408) by 6.53) and in the evening after thirunindravur (TI) there no ticket checking. In the same time Beach to Tambaram side there is no problem at- all... I use to travel up to Guindy. in this route ticket checking is happening regularly... We therefore request you to look into the matter and solve the problem. Thank you, Sir. R.Thomas Richardson (Pass ID No. C1M6AFH1PV
                          Complaint marked as Resolved Aug 14, 2020

                          Complaint Status


                          [Nov 17, 2014] Southern Railway customer support has been notified about the posted complaint.
                          Dear Sir / Madam,

                          I do not think this complaint has been taken seriously by respective team in SR. Why should general public who pay 4 times extra than general class ticket suffer for this kind o[censored]nauthorised travellers occupying First Class.
                          This problem still exists in Arakonam - Central, Thiruvallur - Central, Thirutani - Central routes trains.

                          But I've noticed Chennai - Tambaram route has proper checking but not here, are you afraid of these people even you have railway police forces!
                          Request your kind attention to resolve this issue.

                          Thanks,
                          Sasikumar K

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                            [Resolved]

                            M
                            Suchindram, Tamil Nadu
                            Sir, i was having valid ticket[protected] qly pass from beach to palavanthngal vts cip4b1z2ms id cgovt/id valid from 23/8/14/ to 22/11/14 and previous ticket[protected] id coboa5jif8 upto 22/8/14 but the tt at nungambakkam forcibly asked to pay excess fare of rs 260 or sit at station . As i had to take care of my wife who was to be taken to doctor could not immediately produce the ticket[protected] at about 6.30 to 7 pm. Please immediately reimburse rs 260/- taken by tt at nungambakkam railway station vide ticket no ak 0838564 and he was behaving very harshly. I shall approach court of law if i am not refunded the excess fare of rs 260/-

                            M.Balagopal
                            Sbi egmore sarb chennai
                            [protected]
                            Complaint marked as Resolved Aug 14, 2020

                            Complaint Status


                            [Aug 23, 2014] Southern Railway customer support has been notified about the posted complaint.
                            sIR, i WAS HAVING VALID TICKET[protected] QLY PASS FROM BEACH TO PALAVANTHNGAL VTS CIP4B1Z2MS ID CGOVT/ID VALID FROM 23/8/14/ TO 22/11/14 AND PREVIOUS TICKET[protected] ID COBOA5JIF8 UPTO 22/8/14 BUT THE TT AT NUNGAMBAKKAM FORCIBLY ASKED TO PAY EXCESS FARE OF RS 260 OR SIT AT STATION . AS I HAD TO TAKE CARE OF MY WIFE WHO WAS TO BE TAKEN TO DOCTOR COULD NOT IMMEDIATELY PRODUCE THE TICKET[protected] AT ABOUT 6.30 TO 7 PM. pLEASE IMMEDIATELY REIMBURSE RS 260/- TAKEN BY TT AT NUNGAMBAKKAM RAILWAY STATION VIDE TICKET NO AK 0838564 AND HE WAS BEHAVING VERY HARSHLY. I SHALL APPROACH COURT OF LAW IF I AM NOT REFUNDED THE EXCESS FARE OF RS 260/-

                            M.BALAGOPAL
                            SBI EGMORE SARB CHENNAI
                            [protected]
                            sir, i had qly ticket from 23/8/2014 to 22/11/2014 ticket no[protected] dt 23/8/2014 from beach to palavanthangal vis no c1p4b1z2ms id no ggovt/id and ticket[protected] iiid no coboa5j1f8 valid from 23/7/2014 to 22/8/2014 but could not show to tt at nungambakkam as my wife was to be taken to doctor urgently and tt examiner at nungambakkam behaved harshly and told me to sit at station office till 7 pm . I appeal that my excess fare collected through tt at nungambakkam ticket no a k 0838564 rs 260/- be refunded immediately or else i have no option left to approach the court of law against the tt at nungambakkam who was at duty at 6.30 pm on 23.08.2014

                            with regards,
                            M.BALAGOPAL
                            SBI SARB EGMORE RED CROSS BLDG
                            MOBILE [protected]
                            SIR, MY EXCESS FARE OF RS 260/- COLLECTED BY NUNGAMBAKKAM RAILWAY TT BE REFUNDED OR FACE COURT
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                            I want excess fare collected by nungambakkam railway tt rs 260/- be refunded to me immediately.

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                              [Resolved]

                              A
                              Arakkonam, Tamil Nadu
                              Dear sir, My name is Anand Asir. My usual commuting will be between arakkonam and velacherry. Because of over crowd I have taken first class super fast season. Today[protected] I was traveling in Mangalore super fast express(12601) from chennai central. I went inside and asked politely to the reserved passengers to permit me to sit in the seat. Since there were only three persons in that room they allowed me to sit in the remaining person's seat. When TTE came he asked me and I said to him about my season ticket details and my commuting to arakkonam. But he replied that it is only belongs to reserved passengers and I want to go to unreserved first class in the same train. I wondered as a TTE how he was not aware that there is only reserved first class in the super fast trains. In some of the express trains nowadays these compartments are getting removed and without having any other option we are forced to travel in sleeper coaches. I don't like to argue more so I came out as he told. My question is this sir that is there any specific unreserved first class in super fast express trains? If not means why they are not allowing us to travel in the same compartment if it is having some seats unoccupied? We paid rs.2275 for getting the super fast first class season. There is also a normal first class ticket to travel in ordinary EMU trains but then what is the meaning of getting this super fast first class season? Southern railway can stop issuing these tickets. I kindly request you to look into the above issue sir so that it will be helpful for all the season ticket holders. Looking forward for your reply sir.
                              Complaint marked as Resolved Aug 14, 2020

                              Complaint Status


                              [Jul 16, 2014] Southern Railway customer support has been notified about the posted complaint.

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                                [Resolved]

                                J
                                Mumbai, Maharashtra
                                Dear sir,
                                I have parked my 2 wheeler in railway allotted paid parking area.(Railway dept allotted to contrator).Same was got lost with in the parking area.I have put the tooken for the same.


                                Same was i went and complaint in perambur station railway police.But the are not receiving the complint, also they told me that not comming under our control.
                                After that i went to state police, there are also told that is not comming there control.Because that under the boundry of southern railway board place.


                                Please advise me where to give complaint.If the not receive what i have to do.


                                Thanks & regards


                                K.Jagadesh
                                Complaint marked as Resolved Aug 14, 2020

                                Complaint Status


                                [Jul 11, 2014] Southern Railway customer support has been notified about the posted complaint.

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                                  V
                                  Mumbai, Maharashtra
                                  Dear sir/madam,

                                  I am traveling from train 16129 ms tn link exp dated 16.06.2014

                                  From morning...
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                                  [Resolved]

                                  G
                                  Chennai, Tamil Nadu
                                  I am a senior citizen living beside the track. Our home is on Pachaiappa's Hostel road between Nongambakkam and Chetpet stations on the Egmore line. Every morning the uneducated train driver sits on the horn at 4 am to wake up every one. This morning he sadistically blew the horn non stop for 5 minutes waking up the patients in Padmini hospital, residents of PCHostel road including babies. Noise pollution is as bad a pollutant as garbage. I am surprised that drivers who have to be educated continue to do this. Would you please take remedial action and put us out of our misery. Thanking you. Mrs G Dcruz
                                  Complaint marked as Resolved Aug 14, 2020

                                  Complaint Status


                                  [Apr 28, 2014] Southern Railway customer support has been notified about the posted complaint.

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                                    [Resolved]

                                    Dear Sir/Madam, I'm travelling from washermenpet to Beach station daily in the morning. I could see that the train is not reaching to washermenpet in time. Often it was late for 10min. And also train got stopped in beach station signal for 5min. I never reached beach station within 15 minutes of time even the distance is 3km. Engine driver at the tail end making horn before all passengers board the train. Please look into the issue and save the time of all passengers. Thank you, Iniya kumar.L
                                    Complaint marked as Resolved Aug 14, 2020

                                    Complaint Status


                                    [Apr 23, 2014] Southern Railway customer support has been notified about the posted complaint.

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