Spectranet Complaints & Reviews

I purchased spectranet connection on 12th feb, but still i have not received any verification call and no installation has been done.
I have paid the amount to sales executive for installation and router. But he is not receiving my call. Nor they are refunding my money. The sales executive and senior sales executives are.
Sales executive guy - balaji ([protected])
Senior sales executive - pawan ([protected])
br...

Hi, there was the new plans introduced but we need to pay additionally 1500/2500 to opt the plan as they wont provide the plan without the Router. People who wanted to choose the plan but have a router already, why should they pay a 1500/2500 for routers from Spectranet. Anyways I have agreed to pay the router amount and started using the router after hearing the cashback of the router would be give after 24 months o[censored]sage. Initially the...

Dear Concern,

Reference to this account no. 9022285

This is to inform you we are facing continue slow internet speed issue since last few month.

We have informed the ISSUE without fail and also mailed you regarding this issue, we also found RTO(request time out) from D-link switch installed by your company at my office premises.According to the issue which has been already mentioned, i.e, the...

It seems that spectranet has very poor internal co-ordination among concerned functions. Their response time needs significant improvement w. R. T. Engineer visit to customer premise.

I raised a connectivity complaint on 27-dec-2016. The issue was not local (It was at some node covering a larger segment of the city) and it got resolved by the back end team within 6 hours.

So why i am still writing this complaint???br...

Dated: 15th dec 2016

To,

M/s citycom networks pvt. ltd.
Plot no. 258, okhla industrial estate.
Phase-3, new delhi – 110020

Subject: unjustified / wrong billing, unfair trade practice to harass a customer by sending inflated bills even after disconnection of our account # 9021949 for internet lease line.

Dear concerned officer,

We had received your...

Please be aware of spectranet's stupid policy. At the time of new connection they will say you can change internet package any time you want, but later their actual policy comes into picture when you actually want to downgrade the internet package. The policy is not visible to customer its some where in their internal systems which they are not authorized to reveal....

I was offered an unlimited plan by spectranet as promotional plan by Spectranet and at the end of the period they are asking me to opt for an unlimited plan only. They are saying that a Customer can never downgrade his plan.

This is as per the company policy, I would like to have a look at the company policy and would appeal to the tribunal to relook at this since this is completely an unfair policy....

Internet not working from last 20 days
My internet is not working for last 20 days from 7 Nov 2016
I have already called the customer care more than 10 times.
Somtimes someone from their techincal team visits my place, fixes something or the other and it again stops working.
The worst thing is spectranet just closes the complaint everytime I file it before fixing it. Which is really disappointing....

I took a spectranet connection and after paying 4018 the people didn't turn up to put the connection. After several calls to customer care they some how came and put the connaction. After 10 days of the connection the internet stopped working. And now after 2 days without internet and various calls to customer care the issue has still not resolved....

I took a data conn with spectranet on 6th oct. 2 days after the installation the connection stopped working and called the support center. After multiple calls the issue was resolved on 10th oct. The reason given was mass outrage in my area wakad, pune. Again on 11th oct the net stopped working and multiple calls to sc gave the same reason. I called local guy who did installation and he said he cannot do anything and gave his senior number....

Spectranet Broadband Service:
Bad New Connection:[protected]
Bad Customer Support:[protected]

Aug 13 till date
Issue not yet resolved
Customer Number: 166029

I signed up for Spectranet home user in August, by paying Rs.4132. I made sure with Manjunath / Muthu that I can change plans if it didn't work for me. Within 5 days, I got a message that my data has been consumed and...

I had a 100MBPS internet connection on fiber connection at home, provide by Spectranet. As per the plan opted, the billing was every quarter, and a security deposit of Rs. 4000/- was taken, which was refundable at the time of disconnection.

I had applied for disconnection of Spectranet Internet connection on 8-Aug-2016 vide Service Request No. SR[protected].

Till date the service request is open. The connection...

I wrote several of my queries as a prospective customer to [protected]@spectranet.in. It's been over 10 days but they are not answered. If i chat with the person online he asks me to connect to phone numbers for new connection. When i contact on phone, they are unable to resolve my technical queries and this goes on. Spectranet does not seem to be interested in getting new customers it seems!!...

My internet is not working for last 11 days from 7 aug 2016.
I have already called the customer care multiple times.
From last 2 3 days, they say - it will be fixed by today but not fixed.
On 16 aug - 2016 someone from their techincal team visited my place, went to terrace and just left without informing and without fixing the issue.

I am feeling chetaed as they take 90 days money in advance and not providing...

Complaint no-sr[protected] dt 14aug2016, no body care including local engg and tech head,
loss of study of childrens.daily i am contating to senior person miss neelam sharma-nitin gupta and local mr massod, alway saying the problem is common, will resolve as early as possible.

as per my data only three four people are effected, but no body want to visit to resolve.

company commitment of 99.9percent uptime,...

My internet is down since last 3 days, and that's a continuous problem. every Saturday Sunday since last 1 month internet gets down.
And no one appear even though after making so many complaints.

In 1 month for almost 15 days internet was down and got message yesterday that you usages quota is 80% consumed, how come?

if there is no internet how I can use data??

In pune I request everyone...

My name is benni johnson, my id is 163302.
I have been facing internet issues from the 11th of this month, i launched a complaint against them on 18th july 2016 at 11.01 am. And ever since i have been given false time promises and my issue just seems to be never getting over.
Following are the executives who attended to my complaints with fake promises.

Sana: complaint registered, will be sorted by 18th july 8.00...

Ihave been having trouble with spectranet broadband service since march and did not have internet for almost a month. After i wrote multiple emails and called their customer servie several times, they gave me credit of rs 1041 in my spectranet account. Also, the person suggested to upgrade to 20 mbps unlimited plan with upfront payment for 3 monts rs 4290; which he said would be a much better and reliable service.

I then made...

The internet service is down past 10 days and whenever I call the customer care, all they have to say is we are very sorry and we will resolve your issue today itself.
But when it comes to action, there is no response from them. Even after escalating the issue to the higher levels, they sent a person for checking the service who just looked at the LAN and checked the router. The person said he will come in an hour to look into it...

Spectranet’s customer service is one of the worst that we have seen in the space so far and would like you (the reader) to judge our words basis the story / issues detailed below:

1) We installed Spectranet in May 2015, where the technician added a RPO adapter of 1 amp to our 5 amps Netgear router

2) The service has been having intermittent outage issues, but we have still been patient and running the account...