Spectranet Complaints & Reviews

Service irregular, they take money in advance and do not activate services or plans for days, customer care call is a long wait before anyone answers, Local teams are pathetic to revert to mails or calls. Names- soumitra choudhary Bharat Kamlesh Over all horrible, pathetic service for which I feel government should lay some guidelines and penalised such private companies who take money from customers and do not provide services......

Spectranet service is down from last 15 days.We have reported complaints to customer care. As per them there engineer has fixed the issue and closed the ticket. But in actual there engineer neither visited nor the service was made up. Daily we are calling the customer care atleast two tines and daily they are promising to get the issue resolved by eod. False promises and no technical support. Fake company. Spectranet Complaint numbers ...

I think this is the fraud company whose main motive is to make false promises, mint money from people and not provide any service. I m still cursing myself for deciding to take their wifi. I gave 3500 /- for new connection and internet for 4 months and they said it will be installed by the evening . I dint get installtion or call from them. I tried to contact sales person and he behaved strangely. This is my first and last decision yo go...

Have already called them 10 times, and every time they say it will take 1 hr or something and max 8 hrs, but so far not even a single technician has visited. This is the case when I have their Gold Support. Really bad customer service, hope they recruit some good technical staff to solve their customer problem with in their given SLA. Right now seems like they have no engineer for the Wakad area in Pune where they are serving more than...

My internet is not working for the past 6days. I am making a call to the customer support everyday, but the only response i get is that they will resolve the issue in next 8 hours.But no action is being taken. they are promising that engineer will come at your home in 8 hours but no one comes despite repeated reminders.My internet plan is approx Rs900 per month. Since spectranet is not listening to my complaint, i take it as a fraud made...

My internet is not working for the past 15- 20 days. I am making a call to the customer support everyday, but the only response i get is that they will resolve the issue in next 8 hours.Its already past 480 hours. My internet plan is approx 1400 per month. Since spectranet is not listening to my complaint, i take it as a fraud made by the company by not providing the service( internet) and not responsing to the complaint made everyday. The...

Hello All, I sent an email to [protected]@spectranet.in for cancellation of services for account number[protected]PUNE-014502 but after sending email from registered number still they have not disconnected services and generated new bill . Right now i am in abroad so my registered mobile is not working and I shared my frds number to collect their belonging still they are not responding .When I had discussion to customer care on live chat...

I'm Lt Cdr Vineet Jayaprakash serving with the Indian Navy at INS Rajali Arakkonam. I use Spectranet for the purpose of broadband services at home. I have recharged recently for a package costing Rs 750. The following is brought to your attention:- 1. The internet connection of Spectranet in my entire locality has been non-operational since over 5 days 2. The field representative of the firm Mr Sobhan refuses to answer calls and attend...

I am using the spectranet broadband since Dec 2014. My Customer Account Number is[protected]PUNE-032248. For the complete month of August the internet connection was frequently disconnected. This continued till 4th of September. From 5th September the internet stopped working completely. When I called the customer care number they just raised a complaint on Saturday/Sunday(5/6th September). The advisor on the call was very rude and...

I got the spectranet connection on 22nd August 2015. It is not working since then. I have raised 20 complaints so far with customer care. Those guys keep telling that it will be resolved in 8 hours. It is never resolved. They do not refund money. I paid for 3 months fee while taking connection. If I disconnect now, they say that they will not refund money. This is cheating.....

Hello Forum, I am writing on this forum after suffering for more than one month due to spectranet internet service provider. They claim themselves as a fast internet service provider and they offer quarterly plan. I had taken there connection by paying Rs. 2, 733/- on 14-Jul-2015. And the internet started on 16-Jul-2015. Since then I am facing continuous issue. Issues: 1. Internet not working for many days in a row. 2. I am not getting...

The internet service provided by spectranet does not work for 5-6 days in a month and they don't even resolve the issue, provide irresponsible response to the clients. Due to there down time the lot of loss of office work is suffered by the customer. They have very poor customer care support department. This is for Pune location...

Hi, More almost 10 days our spectranet wi-fi is not working.My ustomer Account Number (CAN) is[protected]PUNE-004479.Every time the customer care number comes busy.Dropped them a mail.They replied that they are working on it.Even after repetative mails no update till date....

My internet connection is not working since last 8 days(last worked on 21st Aug).I had called customer care for 7 times but i am not getting proper assistance to resolve the issue i am facing. each time i call them, they create a complaint and tell me you will get a call from field engineer and your issue will be resolved in 8 hours. But i never received a single call from any of their engineers and they just close the complaint without sending...

I am a customer using Spectranet since last 4 months. My customer account # is[protected]DELH-035576 (Name – KBL Srivastava {Father’s name}) I opted for Spectranet while they were promoting in my Apartment (I.P Extension) about promotional plan of 3+1 months wherein they were giving one month complimentary on paying for 3 months. One of my friends recommended Spectranet due to better speed and reliability. I started using Spectranet...

Hi Team, Date of Incident - 4-Jun-2015 Date of resolution - 13-Jun-2015 (9:30PM) Client Number[protected]FTTH-020808 Issue : Internet was not working from 4-Jun-2015 till 13-Jun-2015. Have called spectranet customer care almost twice & even more on some days for the issue. Poor response and service provided for the complain. Customer agents always provided the incorrect resolution dates and supervisors are always unreachable for...

I made online payment of 1403 on 22 May which failed due to system failure but amount was deducted from my account, PFA statement. Later I was promised by Roshni Negi (customer care agent) that payment will be reverted to me within 5 working days. And was asked to make payment again which I did on 27 May. I was given request/ complain number [protected] to track further status. Now calling customer care service agent Neha refuses...

Hi we have been using spectra net internet service for a long times, but whenever issue occurred I tried to call them and request to fixed the problem, But they never fixed my request in times they simply promised they will fixed it within 4-hours but that was not happened hence call them back again to re check the issue but again they promised me will fixed it within 4-hours but that was never happened in time always need to wait more than...

Fox Spectranet requires you to pay three months advance for the service. After that they are not bother to do the installation at any point in time. I have been calling the customer service number everyday. They give me a new complaint number everyday. And when I mention I am would be unable between so and so time they call me then itself....

We have got your internet installed last week with 15 days free trial. Address Achievers Academy 001/block no.2 Suncity apts Sarjapur-belandur junction Bangalore – 560102 For last four days continuously, your system is not working. Even talking to your no. [protected] has been of no use. For your information and necessary action. Ramesh Gupta For Achievers Academy...