Spectranet Complaints & Reviews

Hi team,

Please note that while my router had some issue, spectranet team denied to provide support and i had bear the cost of taking the router to the service center of d link and get it repaired. As the service center was 17 km away from home, the auto fare was rs 300 per visit, which means i had to book four autos amounting to rs 1200 as i had to re-visit to bring back the router after replacement.

The next...

I have been complaining regarding a link down since saturday and they have been giving me 4-8 hours of resolution time and closing the request automatically. Fake promises being made telling technician is coming to my place but no one turning up. Everytime it is being stated that it is on priority and escalated but now actions being taken. Also they say i will get call back but no one has cared to contact....

Inspite of calling team uncountable times no one is giving any update over refund of 5000 the concerned person (Nikita soin
/mkt/ggn/spectra -[protected]) who forced me to pay before any other discussion is not even picking up the call and other team members are just sending me auto-reply. Please initiate refund of service request number sr[protected]....

I had requested for service cancellation and refund of the advance amount (Rs. 4000) in the month of may. The customer care executives took the complaint and informed me that the field executives will collect the router within 48 hours and the refund amount will be credited to the linked account after 7 days (Totally within 9 days i'll get the refund). However, after 4 months - around 30 calls with customer care executives, 2 calls with senior...

I opted for spectranet connection on 30.04.2017 and paid 1500 as security deposit and 1000 installation charges
At the time of installation i have been told the security will be refunded when i will request for a disconnection.
Due to bad service and heavy cost i decided to switch to other service provided on 14.07.2018 but when i asked for the refunds they told me i have not paid any security.
This is the worst network...

Spectranet service will stop working in every three days. When i complain them they are just not responding. Actually the technician came and told building router needs to be changed and i complained the same. They are not changing.in a month, internet is only working for 10 days. I am asking them the refund as i have made 5 months advance payment but they refusing to provide me any refund. They are also not giving me any waiver.
br...

I had deposited refundable security deposit amount of rs. 2500/- to spectranet broad band (Now spectra) in october, 2017 for the router which was supposed to be refunded once the router is recovered from the customer.

I relocated from bangalore, and went for disconnection of my broadband connection (Account id - 034169) on 7th july, 2018; and also raised a request for recovery of router and process my refund of security deposit....

I have took new connection on 19 July around 7 PM
I raised complaint on 20 July for internet issue.

after multiple followup there is no solution

4 times filed engineer visited they said they cant help.

SR-[protected]
SR-[protected]

while downloading any file from any site (filehippo, microsoft) speed is 300 to 500 kbps.
my plan 100 mbps...

I have raised request multiple times to (I. E. Latest sr[protected]) to disconnect my spectra net once again account 189289 and below are the details:

Reason for disconnection: false promises while executive was selling the connection

Details of false commitment: i was already having a active connection with airtel and connection was sold on 25th march 2018 making false promises as there will be no charges for...

Spectra net providers are not reliable. Their services are awful, it is really wasting our time, money and energy if we opt for this spectra net. We “shrustii multicultural centre” used the spectra net services for 2 months and then disconnected due to their pathetic services. We are contacting them for the refund of our security deposit of 5000rs since last october 2017. They just provided service request (Sr) sr[protected]. We haven’t...

I have made a disconnection request with spectranet on 28th april, 2018. Its been more than 20 days now and till date it has not been disconnected. My router deposit is held back and they are not ready to refund it until they disconnect the connection. I have been calling their customer care no. On routine basis but i don't get a proper response and confirmation as to when the connection will get deactivated....

I got he connection on 3rd march 2018 with a six month subscription. And in last 2 months i have raised around 8-10 complaint. Most of them took 2-5 days to fix. And i have to always call to get an update multiple times a day.

When after being fed up by their poor service i asked for disconnection they are not returning my remaining money.

What should be done? My work has suffered and i have faced mental harassment...

I have a spectranet account with account no. 181965,,
I got calls regarding to pay my bill in advance in the month of february from a customer care executive.
The person spoke to me in a very demeaning way and called me everyday day for 3 days despite me asking her not to call me again. It was about an advance payment and i did not have any dues. On the fourth day a different customer care person called me about the same matter....

I apploed for new connection at my place online through their site.
I was tricked into paying for a 6 month plan after being assured that if you pay online we could initiate installation at the earliest otherwise it might take time.

After paying an amount of around 10k for a 6 month subscription and document collection from their employee, when in the end the technician came for installation, i was told the connection...

On 27th march i had requested spectra team to disconnect my internet connection and refund deposit with complain no. Sr[protected]. The team told me that it will be disconnected by 7th april and no new bill will be generated. Till 11th april dosconnection has not been made and i have stopped using their sevices from 7th itself. Inspite of all this they have generated a bill of inr 4434 for period 10th april to 9th july. This has caused mental...

Spectranet suddenly stopped working. We called up the customer care, they sent a technician who could not resolve it. He further said he will bring senior technicians and will be resolved by end of the day. This was on a friday. Inspite of waiting for 3+ days, status quo being maintained.

Customer care says every day that someone will resolve by visiting within 2 hours.

The luck 2 hours has expired long ago.br...

We applied for spectranet in november 2017. At the time of applying, every staff / salesman of the company used to call us 4 times in a day to collect payment.

After using it for 2-3 months, we did not find the services appropriate and moreover on making any request or complaint, we used to receive a system generated email but no assistance to solve.

We requested for disconnection in january 2018. And since then...

They are marketing their connection as 1 gbps with full fledge but when in actual their representative come to install connection.
They come with pamphlet which states maximum speed you will get will be 300 mbps.

They should market their wifi with 300 mbps broadband only and not 1 gbps when they are not giving even half of it. The router they give supports speed upto 1200 mbps, so its wrong to say router does not support...

My internet subscription has been down for 7 days now and i have been calling everyday for it to be reactivated. Everyday they ask for few more hours, sometimes a day but are never able to activate it because of their software issues. I have paid for a six month subscription in advance (Prepaid) and they will not refund my money immediately so that i can go with another provider. Their escalation team does not respond. Just terrible technology....

Spectranet had started of as a good provider and i have been with them for the past 2+ years here in bangalore. Lately for the couple of months the internet has been off and on. Customer service does nothing but the standard rebooting process. Sometime it is restored and sometimes it is not. I am just fed up. My internet has been the worst in the past 10 days and completely down in the past 72 hours. Customer service does nothing but provide...