Comments
I have faced the same problem, where my Baggage got Damaged, and lots of inconvenience through the journey, registered complain for the same under complain no.02951203 / PNR- UHBPFE on 4.11.2018 and called 4-5 times ...very Sorry to inform NO ONE responded, I want to esclate this issue further, anyone please guide.
Reply
supervisor's reply, Dec 1, 2018
see below
All financial claims related to damaged baggage have to be submitted in written not later than 7 days follwoewing the trip and one time, not 7 times.
All disputes related to the luck of the compensation, if such is forseen and has grounds, based on the travel documents, have to be considered in court only.
The sircumstances of each case are diffrent, not similar, in most cases.
Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}=@
All disputes related to the luck of the compensation, if such is forseen and has grounds, based on the travel documents, have to be considered in court only.
The sircumstances of each case are diffrent, not similar, in most cases.
Regards,
Sr manager for ICAO/IATA irregulations matters
Aryan enginners ltd
email for request with documents: aryan{at}vivaldi.net
where {at}=@
! no colected reply of the air carrier or no attept to submit the claim = no compensation
! The passenger is requered to save the ticket and bag tag further for the case.
If the oassenger is not familiar with the court:
- the cahepst court is a the customers court in each state of India
- government fee 100-200 rs
- but you need to hire the lawyer / legal professional in civil aviation issues who will
1) define the correct court and write a complaint on your behal to the court
2) advise which documents need to be attached
3) to request the court to examine the complaint in written (cheaper option)
4) advise your legitimate financial expecatations based on law and your circumsatnces
Such work, if you submit the claim for written procedure, can cost[protected] rs for the customers court.
The legal procedure before the customers court is less expensive than befor the general court (government fees from 2000+, preparation of the civil case 8000+, presentation inside the court by the lawyer 4000+ . All presented amount are raw and depends upon the exact laywer company, the younger lawyer = the cheaper).
If the oassenger is not familiar with the court:
- the cahepst court is a the customers court in each state of India
- government fee 100-200 rs
- but you need to hire the lawyer / legal professional in civil aviation issues who will
1) define the correct court and write a complaint on your behal to the court
2) advise which documents need to be attached
3) to request the court to examine the complaint in written (cheaper option)
4) advise your legitimate financial expecatations based on law and your circumsatnces
Such work, if you submit the claim for written procedure, can cost[protected] rs for the customers court.
The legal procedure before the customers court is less expensive than befor the general court (government fees from 2000+, preparation of the civil case 8000+, presentation inside the court by the lawyer 4000+ . All presented amount are raw and depends upon the exact laywer company, the younger lawyer = the cheaper).
I had got this letter
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supervisor's reply, Jan 3, 2019
Sumitkumar Roy :
the "letter" is a document which represents fraud against you:
there is no your full name and address, so such letter are not bonding you at least.
And the sender does not know your name.
ADVISE: DELETE all e-mail letters which do not state your FULL NAME and require payment in future.
the "letter" is a document which represents fraud against you:
there is no your full name and address, so such letter are not bonding you at least.
And the sender does not know your name.
ADVISE: DELETE all e-mail letters which do not state your FULL NAME and require payment in future.
supervisor's reply, Jan 3, 2019
Also you can take this letter along with you nad to go to the local police office in order to report the fraud.
The duty of the police is to investigate fraud by issuing you FIR - decision on the commencemnt on the criminal matter. the other decision : the policc officer must issue the decsion which state that you are a victim of the crime.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@
The duty of the police is to investigate fraud by issuing you FIR - decision on the commencemnt on the criminal matter. the other decision : the policc officer must issue the decsion which state that you are a victim of the crime.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@
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