Spice Mobiles / Spice Mobility Complaints & Reviews

Jun 17, 2015

Updated by singh_anil Spice Stellar 509 (White) IMEI No. [protected] spice mobile problem
Dear Sir/Madam,
With reference to above I've purchased Spice mobile on 15/10/15,
after 20 days my mobile was hanged and submitted to service center in
Borivali (W). They have solved the problem, again after 45 days speaker
was not working, submitted to same service center and solved. Few months
later on (30th Apr. 15) display lining problem occurred, submitted to
same service center and received back on 18-05-15. I was not satisfied
and submitted next day on 19-05-15, but till today not received it.
After handed over to service center they informed me that call after one
week. Later I've called them every week but not received any
satisfactory answer or Mobile phone till today. I've spoken with their
junior and seniors executives but got reply "it'll take one week".
After 45 days left but neither company nor service center are
giving me solution for this problem. You can understand the importance
of mobile usage in everyone's life today. I am completely disappointed
for the after sales service from Spice mobile company. I need your help
in this matter.
Please look in this matter and do the needful.
Note: Service center contact no. as below:
Gadget Service Center
[protected]
Spice Mobile
[protected]
Thanks,
Anil

May 25, 2015

Updated by Amit Chandra06 Dear Sir/Mam,
I have made a Complain Regarding Spice Mobile Dated 21st May...Same Day a Person Call me from [protected]..He said that he is calling from Spice Delhi..He told that company will Refund the Amount Rs-5150/- ...And He asked me to carry a SBI ATM Card and ask to call his no infront of a ATM Counter..at 3 pm..

On 22nd May As per his Guideline I reached infont of ATM Counter and called him...But Nobody Picked the phone...I called at least 30-35 times to that no...At 4 pm I was back from there..

Again Next Day(23rd May) I called several time to that no, , But nobody picked, , and around 1pm..My no is BlackListed by them.. Again I called them by an different no..A person picked the phone ...I Expained him Again the Full Matter...He said that he Received the mail...And He commited that due to Server Issue they Unable to generate the transaction ID...He told that if possible they can call back on same day within 7pm...Or They proceeed and call me on Monday (25th May)within 10 am ..

But Still Now Neither they call me or nor they picking my phone...

I was very much Frustrated with Spice all Service and departments and Employees activities and attitude...

I shall be Highly Obliged if you take care my issue, , and try to Resolve the issue...

Regards
Sombhu Sikdar
[protected]

May 25, 2015

Updated by dk pan dear sir

with reference to above said complain about my spice mobile nothing has been done so far, , neither anyone contacted nor any email regarding this sent to me..
please this issue as early as possible.

May 16, 2015

Updated by awadheshgupta Dear Sir / Mam,

I am utterly disappointed with the apathy I witnessed in Spice mobile's service network and after sales support. It seems that indeed all the claims made by your after sales service network are nothing more than tall claims and once you sell a mobile to an unsuspecting customer, your service network doesn't care at all about the harrowing experience they have to go through to get their mobiles repaired and even after weeks of waiting the repairing center tricks the client by returning them the same malfunction mobile.

This is exactly what I went through when I deposited my mobile (which was in warranty period) at a spice authorized service center at Gurukul Technology, Khajori Khas, New Delhi on 11th April 2015. The service center took forever to repair the mobile giving no clear time line for its delivery and only when I approached your client support through the same mail, the service canter people informed me after a months time that the mobile was repaired.

I was shocked to see that they were duping me by returning me the mobile with the same display problem as I had submitted a month earlier and when I raised my concern the service center person hurled disrespectful comments at me saying " he doesn't care about spice company's client support as they don't pay enough and he and would switch to nokia support any time he wishes". Its only after when I tried to calm him down he was ready to accept the mobile once again for repairs and said it would take 'indefinite time ' to repair it this time as well.

After giving much thought and consulting my legal aid, I have decided to raise this incidence of manhandling and mental torture by your service network and your comapny at an appropriate forum and I have decided to make it a point to follow up this matter till closure since Its high time now that you people stop taking your clients for granted and you must pay up the loss of time and months of agony you put your clients through.

I am still offering your firm a last chance to settle this matter and the only feasible way out I see is that your company either replaces the mobile or return the full amount I paid for the mobile and I would suggest you to make up your mind about the afore mentioned choices since I would initiate required actions from my side in 3 days from now.

Looking forward for your reply,


Thanks and Regards
Awadhesh Gupta
[protected]