Spice Mobiles / Spice Mobility Complaints & Reviews

Service request no. 27101908f90077 imei no: [protected] complaint no. [protected] submitted cell phone on 08.09.2015 in service centre chandigarh 22 c sco 1092 1st floor (smart services) at time 14:54:41, still not got back till now. Model mi-498 . Phone is under warranty. I have job sheet but none o[censored]se. Very - very - very poor service. Getting problem in handset from last 5 months. Still not swapping phone. Please anyone look into matter and help me with any suggestion. Seeking anyone for further actions. Atul pathania [protected]

I purchased spice stellar 520 six months ago. It use get very hot while working on it.. I sent it to the service Centre and got it repaired.. But it still gets very hot from the camera side and the screen gets even hotter.. Moreover the headsets have stopped working on the day 6 months got over.. I want a new phone in place of this.. The handset is still under warranty.. Company GM please reply ASAP... It's really urgent.. Kindly solve my above mentioned problem.. ASAP

I had call many of the time but it refuse to to give me hand set and my hand set is under warranty when I always call call they do not give me a valid response so. they said the same answer whn I call him no legal action is taken against them service request no. 30101456F70239

I am Purchase a Spice 4.7 Inch ( 11.93cm)Full Touch Dual Sim Phone - MI 6115 Black. But this mobile always shut down after 15 minutes.

So please give me new mobile or return of my money.

My Order No.[protected]

YOUR INVOICE NO.NITCDRH/09/2015/5402905 DATE - 02/09/2015

I purchased Spice MI549 mobile in the month of Nov-2014, Two months back the battery is swollen, I am enquiring with all spice show rooms, & even service station at Jayanagar - Bengaluru, even i sent a mail to customer care to resolve the issue, till now there is no support from any body, this is very poor customer support, I purchased through HOme shop I8, when it is not possible to support the required accesories why this model is manufactured, that in less than a year, the performance is so bad with the battery. kindly resolve my issue. Model - MI549 spice Battery model SCRB-21 Email id - manju.[protected]@gmail.com

Hi,

I have purchased a spice mobile phone model Xlife-431Q from Spice company own HotSpot outlet.. Phone having heating problem, sometimes touch screen problem and very less battery life. Not even the half as claimed by the Company on Mobile Phone Box.

On the box it claimed 4 GB on board memory but only provide 900 MB. When I approach to the Hotspot store, they are saying nonsense and telling me that I should use 8GB memory card, then only it will work properly. They feel that all the other people and whatever they may say, should be followed.

I approached to the service center, they told that, they will send the set to head quarter for DOA inspection and next day they are telling me that, its been rejected and I can take back my handset. How come a phone will be couriered and inspected and return back to the service center in just 24 hours when it was supposed to send from Lucknow to Noida and vice versa.

It only means that service center not doing their job properly and only providing mislead and wrong information. They don't want to provide a DOA whereas it should be provided as phone just purchased 5 days back and creating problem.

Company persons only giving non sense excuses that, I should not use the DATA. If it is not suppose to be used DATA in this phone then why they are selling SMARTPHONE. They should only sell feature bar phone.

If anyone can help me in order to convey my message to the authority of spice mobiles. Please look in this matter and help me to replace this faulty phone.

Regards
Ashish Pratap Singh
Email - [protected]@gmail.com
Mob- [protected]

I am praveen taken the spice stellar 517 on 15th April 2015, and got a display problem in the month of June, continously searching I have got the service centre on 7th July 2015, I have given for service on the 7th July 2015 with service request number is 36100183F70024 they told me in least 1 week or with in 21 working days it will be repaired. but till now 7th Oct 2015 it was not yet repaired and failed their respective words. I think why do they sell this type of mobiles and cheat customers.

Handset switched off automatically one week back due to moisture ingress or any other reasons. But on 05 oct 15 recieved a call from service center margao stating that your handset is non repairable and it is tempered some where outside. But as per warranty conditions or it is under warranty period why any individual would temper or touch any thing if it is under warranty. I m sure about this that i have not visited any other place for repair of my mobile handset other than authorised service center earlier.

Your customer care executives are giving different information on the call regarding my phone and some of them have even lied to me that my phone is on the service center and I can collect from there etc. I mean, you guys made customer care a joke, I have made a big mistake by buying a Spice product. Have some shame and kindly improve your service and most importantly do check my call recordings. Kindly take quick action against them otherwise I have to use the social plattform and other consumer forums against SPICE and its staff. Service Request No.[protected]F70656

I have taken the spice stellar 517 on 15th April 2015 through home shop, in the month of June display problem started on continue search I find the service center and given for srevive on 7th July 2015 till now they were telling it's not yet repaired as expected delivery by 15 working days they told but still there is no information about my mobile

Dear sir, This mobile is booked on the name of manishekhar ranjan. I given it to the service center of spice mobile named swastik agency at dhanbad on 10-08-15 for the issue if display breakdown after confirming a charge of rs 1450/- on job sheet created of no.[protected]f80188. They told me to come after 30 days to receive the mobile. In this time period they have to order a new display for it. Now my issue is that my mobile has been used yesterday with a facebook account which was already logged in in that mobile and photos saved in internal memory was synced to the facebook account. Please check the same and reply me quickly or else i will take more strict action for the same. This may comes under cyber crime. So please take necessary and quick action. Thank you Regards Aditya Pandey ([protected]/[protected].)

I had purchased a Spice MI-549 Steller handset on January 22, 2015. The battery of the mobile had swollen in just three months. I tried visiting almost all the service centers in faridabad, but none of them are having a replacement battery in stock. The executives at the service centers they are making false commitment. We have also logged the Job sheet Ref: No. ;07101338F90399; with service center (AXE Teleccom Old faridabad). The people at service been center say that the battery will be available in 15 days and ask me to wait for a new battery but now it has been over a months and still they are delaying the availability of it. Kindly resolve the issue as soon as possible. Company is not able to provide replacement battery for my 6-7 months old Spice mi-549 despite several complaints queries and emails.

Thanks,
Arbind

I have submitted my mobile at Kalakaji Service Centre on 18.8.2015 SR No. 30101371F80507, but on 28.8.2015, I was told that my handset was again send for repairing and a new SR no. was given 30101371F80879, but till now my handset has not been received and the date of delivery is given 23.9.2015. But, on checking the status, the date of delivery is extended by one day or so daily. Kindly take necessary action against spice. This is a huge mental harrassment. They should be penalised for such harassment.

Dear poorest company Spice, what is phone's status now ? Is it dispatched for the service center or not ? You call yourself a company, which can't even repair a phone's jack. I have made a very very big mistake that I have bought a spice product. I have written so many mails, did so many calls to customer care but still you are not sending my phone even if it is replaced as you claim. Is there any gold or diamond fitted in my phone that you guys are so much obssessed with my phone and not giving it to me ? Still now I have not written anything about your company on social media but now you have forced me to do so, and Im writing my terrible and most pathetic and worse experience with you on the social platform to aware people to not to buy any SPICE product ever. SHAME! ‪#‎SpiceShame‬ Service Request No.[protected]F70656

I RATTAN LAL MITTAL, [protected], HOUSE NO. 184 PARTAP NAGAR, NEW ABADI AKALGARH, HALWARA AD, TEH. RAIKOT, DISTT LUDHIANA . 141106 Dear Sir, Hi, I bought one spice mobile MI-600 from KAURA TELECOM OPP. OFFICER'S ENCLAVE, A.F.HALWARA. on[protected] but still not working (Touch Screen and camera not working). On dated 11 july 2015, I have submitted my Spice mobile, Model Number Mi-600, IMEI No. [protected], IMEI No. [protected] (Dual sim android phone white), in your service center SAIJI TELECOM, SHOP NO. 4, PEARL PLACE, GHUMAR MANDI, LUDHIANA (PUNJAB) and the executive of your service center RETURN MY PHONE IN 74 DAYS WITH (DOA/DAP CERTIFICATE) (dtd.[protected] . I FOUND SPICE MOBILE CHANNEL IN LUDHIANA FOR GOT NEW PHONE, BUT NO ANY SPICE CHANNEL IN LUDHIANA !! KINDLY PLEASE SOLVE MY PROBLEM AND SEND ME MY NEW PHONE ON MY ADDRESS !! THNAK YOU !!

I had purchased a spice 5 Inch(12.7 Cm) Dual SIM 3G Android Phone-MI-514 from "HOMESHOP18" On 12th sept 2015 and received delivery on 15th sept 2015. But i realized that SIM SLOT NO 2 is not working ( slot not detect any sim Card). So i called "HOMESHOP18 CUSTMORE CARE" they sent sms to me the address of laxmi nagar service center on 16th sept 2015. So i went there and told the service center executive about my complaint they inspect my mobile bill first and then the other executive check my mobile ordinarily and then they submit my mobile stated that the mobile need to be sent to their workshop and repair takes 4 to 7 days. So i submit my mobile their on 17th sept 2015. They told me they will inform me about the mobile status through sms or call but after 7 days past they didn't sent any sms or call about the mobile status. At last 24 sept 2015 i need to call there to get my mobile status then they told me that it would take another 1 or 2 weeks to repair the mobile. This is not right attitude towards the coustomer who paid full amount to get the good service. I recommend spice mobiles customer care to take some serious action towards your customer complaints because today's customer is going to be the parents of future customers if you neglect their complaints today they will not endorse your product to future generations. It will make a bad impression for the future product of spice mobiles as well for both today' customer as well as potential future customers. Thanking you, Yours well wisher, Chetan

I had purchased spice mo. Mi-359 imei 1-[protected], imei 2-[protected].i have some problem in my mobile so i submit my mobile in Anika Ent. Jabalpur spice mobile service centre on 24.06.2015 service request num.12100014f60432 they returned my mobile after 84 days on 18.09.2015.without extending my warranty and within 1 week today 24.09.2015 .I got again same problem in my mobile.

My mobile model no MI 514 given to the laxmi nagar service centre via request no 30100144f80586 dtd[protected]. I requested many times on customer care no by calls or by mails also but no result till date i m not received any response whether the mobile is repaired or not. Its my humble request kindly replace the mobile because more than one month is passed.

I have purchased a Spice 5 inch Dual Core 3G Kitkat Phone on 08.08.2015 from homeshp18 but the the quality of this product is very disappointing within a month the display is damaged without any activity. I always prefer to buy things fro homeshop18 but this time i m very disappointed from spice as well as homeshop18. i request to kindly replace this.

Dear Sir, Hi, I bought one spice mobile MI-520 from online on Feb' 15 but still not working (Touch Screen not working). On dated 13 August 2015, I have submitted my Spice mobile, Model Number Mi-520, IMEI No. [protected] (Dual sim android phone black), in your service centerAkshar Comunications in Bharuch (Gujarat) and the executive of your service center says that mobile will be repaired within 7 days otherwise maximum time 21 days (dtd.04-9-15). On 19-8-15 many call made by me to your service center but they told need more 10 days to repair mobile. I again submitted mobile on dated 24.08.2015. Again, I call on service center and again same replied need more 10-12 days. handset collected by company's executive from their authorized service center on dated 20.08.2015 without solving the problem. The mobile is not returned by company till today. I have checked online complain status several times and It is always showing "your handset is sent to advance repair center, Expected Delivery date is[protected]". Many times I have reminded for mobile but no proper response is received from Spice Center. In my last conversation on 11.09.2015 regarding mobile, company executive said that " We can't say anything". I am not satisfied from your service & going to put a complain on service center complain is [protected] and also token number is[protected] for the same. Hence, I would like to request you kindly resolve Touch related issue or replace or upgrade the mobile phone at earliest. Please expedite the same. With Warm Regards, Mayank Mithaiwala - [protected].