Spice Mobiles / Spice Mobility Complaints & Reviews

Sir, We purchased spice mi Android kitkat smartphone in Oct 2014 for Rs. 5, 499/- through Homeshop18. After say around one month phone stopped for charging and camera not enabling to operate. What suggestion can you give? Whether the phone can be replaced/rectified. sir, we shall be gratefull if can look into this matter and helpus out for solution of out phone. we are not in a position to use the phone more than a month. customer

I have purchased this phone last 11 months before Home shop 18.com. This phone is having lot of problems like automatically rebooting, heating and hanging. These problems were occurred on the initial stage o[censored]sing and the phone stuck every time of the usage and restart after hanging. The 2 things is very bad about phone, 1) flash light, flash use only for camera not for video because its very hot to back side cover. 2) restart proplem, suddenly phone will off & restart automatically. These are the big problems about phone spice fhd mi 525. I upset about phone. I have given the phone 2 times for repairing in the spice service centre at Ambabari, Jaipur but the problem still be there. Requesting you to please replace my phone with the other same phone or with a different model so that the problem never occurs.

I purchase spice mobile phone mi 498 on 21 December 2014 but I face some problem and I mate to Care firstly the updated the software but the problem is not solved the problem is that no any application download by play store I show my phone 2 or 3 time but my problem is not solve then I said for replacement because my mobile phone have 1 month replacement gaurentee then care make Approval to compony for deo on 9 Jan 2015 but comony do not give any reply so please make reply and I want replace my phone please understand my problem and solve it in any condition please chek the mails of Nilawar electronics yavatmal maharashtra my mobile IMEI IS: [protected]

I purchased a spice mobile ( mi-507) in November-14 from spice hot spot, but its hands free not working from December month .Then I approached the service centre at T Nagar (Deprosys technologies). service number -213 date:22/12/2014 imei:[protected] But still no response if I called and went to office also no response from them. regards Ramesh

I purchased Spice mobile Model no: MI-535 on 11th of July 2013.My cell fell down and developed a crack on the screen.When I approached the service centre they told me that it would cost around[protected] INR for the screen to get fixed which is about 70 percent of the cost of the new mobile.The amount charged by Spice is quite unreasonable when all other mobile manufacturers charge from[protected] rupees for screen replacement.I would like Spice to replace my screen at a reasonable cost and maintain good customer support. Regards, Saurabh.

D/sir My Name is Ranbir Singh From Ludhiana i m facing a problem with my handset and i gave given the mobile service center in ludhiana dt 16.12.2014 to Till date, The are saying that ur hand is gone to company for service given to seven days for service, but the can, t provide me my handset till date 12.01.2015 please my handset given to replace & Talking to mr Nirupat Daily 4 day, 10day, 15day lage gay, Thanx & regards Ranbir Singh Ludhiana Punjab [protected]

Dear Sir/Madam, I am Anil Kumar Dey. My mobile details are 1) MOBILE: SPICE MI-509 WHITE IMEI NO: [protected] 2) DAPM-499 : DALLY : POLICY IMEI NO : DAPlusM2693890 3) Owner of the Mobile: Anil Kumar Dey Invoice Date:[protected] After buying this mobile once i have changed it's front speaker. Now mobile having Hang, Switch off and Auto Restart Problem. Some times it is not getting power on. Really i am getting mentally depress after buying this mobile. Now i am in "Vishrantwadi, Pune - 411015 ". Now i am hopeless and helpless. Do some needful so i will feel that i am using right product. How many times i will go to customer care, every month one problem is occurring to this mobile. This is only 2 months old mobile. This is my request please replace this mobile with new one. If possible i can effort some money. This is really critical issue to use this mobile. Hope i will get proper justice of it. Thank you.. Regards Anil Kumar Dey

10 Jan 2015 Respected Sir / madam, Subject: complaint about the new spice mobile I am Dr. C. Dsouza, an advocate in the High Court of Karnataka, (Bengaluru) Bangalore. I have been using for many years, spice mobiles. However, the last one which I bought from you spice centre, is simply defective to such an extent that prima facie it manifests itself as a manufacture defect or a defective product. The product: Spice stellar, 362 (Black) IMEI no. [protected] (too small a font to decipher, as it is printed on the box) Purchased at: Spice Retail Ltd, 13 MTHF Extension, 80 ft road, RT Nagar, Bangalore At the instance of purchase: INVOICE / Customer id generated:[protected] Name given: C Dsouza (for the bill / invoice) My mobile no. entered for the bill:[protected] Date of purchase: 22 Dec 2014, for the valid consideration. NATURE OF THE DEFECT as IDENTIFIED BY ME: 1) Even after charging the unit completely, the mobile does not get on, after 30 – 40 attempts, and with the power charge still connected, it comes on. 2) After such a desperate switching on, the mobile during use or conversation – goes of, without any indication and again we will have to attempt 30 – 40 times to switch on. The instrument has not been put to use even for one hour Within 2 days, I complained to your customer care, I have lodged a complaint to your toll free number: and the reference is[protected] Owing to continuous holidays, I have submitted the instrument with all its contents to the R. C Service Point, (Authorised service centre for Spice), Narayana Shastri Road, Mysore – 570 024, on 26 Dec. 2014. The service work order number: 739. Till date, from my part, with repeated phone calls, multiple visits I have NOT got any solution. The last oral communication is on 10 January 2015, that the instrument will be sent to the company, and I will have to wait indefinitely or at least ten working day. The service centre also takes care of another brand mobile phones, hence I have serious reservations as to the quality of service offered to me and to spice customers. Owing to the all the reasons mentioned above: I seek the following: 1) full refund of money OR 2) another new mobile phone instead OR 3) within 15 days the rectified mobile phone, with extended warranty by making good all the days taken by the service centre and an acknowledgment & reply to this letter, and all other remedies I am entitled to. Hope good sense will prevail and you would attend to it at the earliest. In any case, I reserve my other rights, Thanking you, Sincerely, Sd/. Dr. C. DSouza

i buy spice stellar 518 mobile phone nov2014 and when i bought the phone from next day same has been giving me problem and when i reach you Jyoti Shikar B 11 janak pur office no one bother for resolving the problem but all staff is very rude and does not know how to talk to the customers so i m very upset and i need quick response for my complaint so kindly do it on urgent basis. Manoj. [protected]

NEVER BUY SPICE PHONES. VERY BAD SERVICE Problem with my Spice MI 436 Mobile phone. I have given this phone to service centre hyderabad for repair on 29th sep 2014. But till date they could not repair the phone. They were offering me old phone of very cheap price and very less features than this and when i called customer care they told me that the current market price for this phone is equal to the phone they were offering. when i argued with them they told me that submit the old phone which they were offering and they will repair the phone in a week but today 8 jan 2015 they could not repair the phone. But why anybody will take phone having less features. i have attached job sheet for the above mentioned mobile. So my friend please like this comment as much as possible till it reaches spice. Thanks you very much. My contact number [protected]/ [protected]

I own Spice CoolPad MI-496 mobile, Since purchase of handset, messages sent via Internet (i.e. OTP, Way2SMS, online verification code e.t.c) are not getting received. If I replace SIM card in any other mobile handset device then all messages sent via Internet are getting received. Kindly look into the problem & try to get me solution ASAP. Thanks & Regards.

I bought a spice mobile 516 on 11/10/2014 . from the very begining there is a problem that when i call some one there is loud vibration on other side so that the people to whom i call is irritaed. even they not able to heard my voice. i give my set two times in shayama enterprises but problem persist. then third time on 11/12/2014 i request him to solve this problem replace it. then he send my set to company but till date(08/01/2015) i not received my set my service req id is[protected]EC0044 DT 11/12/2014 IMEI NO- [protected] AND [protected] MY CONTACT NO -[protected] NAME- ANJANI KUMAR SO I REQUEST U SO REPLACE MY SET AS EARLIEST AS POSSIBLE THANK U ANJANI KUMAR

My complaint is against mi 535 which have been purchase on dated may 13, 2014 earlier its wi fi was not working properly and deposited in ur company for more than one month now again its sims r not catching the network properly ...even net is also not working properly ...its IMEI numb is...[protected] n this with u from 26 Dec 2014...my request numb is ...30100144ec0856...now pl i[censored] r unable to repair it properly then please either return my fund or change the phone...thank you

25/11/2014 ko humne apne mobile spice mi 506 submit. kiya allahabad service centre fastrac computer me. mujhe 25/12/2014 ko mobile lene gaya. to mobile me mujhe camera on the spot check karaya gaya aur bataya gaya ki camera change ho gaya hai. lekin service ke ladke ke dwara check karne per camera work nahi kar raha tha. ladke ne bataya ki aapka lence kharab ho gaya hai aapko 150 rs dekar change karana padega. maine kaha change kar do. but ladke ne kaha abhi lence avilable nahi hai mai complaint note kar leta hu aap mobile le jaiye 10 days ke baad aakar change kara lijiye ga.mai kal 30/12/2014 ko service centre gaya to dusre ladke ne bataya ki lence nahi aaya hai. aur mobile aapko 7 days se lekar 45 din tak ke liye chodna padega. meri complaint ye hai ki kya ye log ek baar me thik se check nahi kar sakte the ki baar baar hume paresaan hona pad raha hai aur mere pass us mobile me urgents & vip, para mility force(crpf, raf, itbp, cisf, spg) ke no. hai jinka ki kabhi bhi phone aa sakta hai. ab us condition me kaise mai phone chodu. plz tell me. kya hum log isi tarah paresaan hote rahege. kyuki hum costumer hai.

DEAR SIR, I am PRITISH TAPARE, I had purchase SPICE MI-436 from homeshop.18 on dated:-18/02/2014 MY ODER NO IS [protected] from last 2-3 months handset going very badly result so i give it at service center.this pic quality is totally defective pic there are many problem like battery not working & earphone don't work & phone gets hack & battery doesn;t get charge.this type of problems are occuring from last 2-3months.i had giving my under servicing from 3rd december2014, service request no.[protected]EC0014 under warranty period that time tell that max.8-10 days required for servicing but nearly 1months is going but my handset is not getting me or not any msg/call coming from service center or company. service center person tell my handset's PCB required to change or repaire, PCB is heart of the any handset at that time i want my money back or otherwise i would do legal process my e-mail id is [protected]@gmail.com mob no.-[protected]

I have purchased a Mi506 android phone from Hope Shop 18 through Tarash Overseas Pvt. Ltd., Plot - 5 Sector - 27, Near Ssr Corporate tower, Faridabad, Haryana, Faridabad-121003 through Invoice No. - TARA/14-15/393723 with a invoice date 30/11/2014 order no.[protected] on COD basis. But from the day one I have faced primary network problem in that set. Finally I rushed to one of your service centre in kolkata : Mobile Services, 55 Manick Talla Main Road, Kolkata - 54 on 18/12/2014 and left the set for repairing but till date I have not received my set from them. They are saying that "Set sent to workshop & whenever they sent us that set we will deliver you." In these fast moving world nobody has time to waste by dialing your service centre number. So, Please do the needful and oblige. Regards, Debasish Ghosh, Mobile No. : [protected] Customer Care Service No. : EC0094

[protected] Forwarded message[protected]From: Santosh Padhy <[protected]@gmail.com>Date: Sat, 27 Dec 2014 20:53:42 +0530Subject: Re: complaint for IMEI NO---[protected]--PLZ READ THE ENTIRE MAIL BEFORE ANSWERING AND RESPONSE TO ALL POINTS.To: Customer Care <[protected]@smobility.in>why all the points in my previous mail were not answered in reply???????????what about the compensation for my financial loss, frustration andwaste of time[protected]how you are planing to compensatethis????to add all these when I went today to collect the phone from theservice center as per your previous reply ---to my dismay, the phoneis not repaired and the pannel fitting issue and the touch screenproblem is as it is still.WHAT KIND OF [censored] SERVICE IS THIS??? REALLY YOU GUYS ARE TESTINGMY PATIENCE!!!THERE ARE A NUMBER OF WAYS TO MAKE BAD PROPOGANDA ABOUT YOUR BRAND INMEDIA AND ALSO TO START LEGAL PROCEDURES FOR THE IN-COMPETENCIES OFSPICE BRAND-----DO NOT FORCE ME TO DO ALL THESE!!!CALL ME SOMEONE PERSONALLY ASAP.On 12/17/14, Customer Care <[protected]@smobility.in> wrote:> Dear Sir, >> We thank you for writing to us.>> With reference to your mail below, we wish to inform you that your handset> ready for delivery at the Service Centre.>> You are requested to please collect the same from Service Centre.>> Looking forward to your continued patronage.>> Warm Regards> Customer Care Officer> Customer Support Helpline :[protected]>> -----Original Message-----> From: Santosh Padhy [mailto:[protected]@gmail.com]> Sent: 17 December, 2014 4:04 PM> To: Customer Care> Subject: Re: complaint for IMEI NO---[protected]--PLZ READ THE ENTIRE> MAIL BEFORE ANSWERING AND RESPONSE TO ALL POINTS.>> ANY UPDATE PLEASE???>>> On 12/14/14, Customer Care <[protected]@smobility.in> wrote:>> Dear Sir, >>>> We thank you for writing to us.>>>> With reference to your mail below, we wish to confirm that your>> concern is forwarded to our Area Service Incharge, however we request>> you to allow us some time and we will get in touch with resolution.>>>> Looking forward to your continued patronage>>>> Warm Regards>> Customer Care Officer>> Customer Support Helpline :[protected]>>>>>> -----Original Message----->> From: Santosh Padhy [mailto:[protected]@gmail.com]>> Sent: 13 December, 2014 7:45 PM>> To: [protected]@smobility.in>> Subject: complaint for IMEI NO---[protected]--PLZ READ THE ENTIRE>> MAIL BEFORE ANSWERING AND RESPONSE TO ALL POINTS.>>>> Hi, >>>> I SUBMITTED MY MI-600 WITH IMEI NO--[protected] AT YOUR JAYANAGAR>> SERVICE CENTER (FINE-ONE SOLUTIONS) ON 22/11/2014.>>>> I AM VERY MUCH DISSATISFIED AT PRESENT DUE TO FOLLOWING POINTS:>>>> SINCE 22/11/2014 WHY I GOT 3 TIMES MESSAGE SAYING THAT MY HANDSET HAS>> BEEN RECEIVED BY YOU? BECAUSE IN FACT I SUBMITTED IT ON 22/11/2014 AND>> I HAVE NOT GOT IT BACK YET SO HOW IS IT POSSIBLE THAT YOU HAVE>> RECEIVED THAT 3 TIMES SINCE 22/11/2014?????????????>>>> THE POINT WHY I M FRUSTRATED AND ANNOYED IS THAT AFTER 22/11/2014 FOR>> THE PREVIOUS TWO TIME RAISED JOBSHEET, I RECEIVED TWO CORRESPONDING>> MESSAGES SAYING THAT MY HANDSET IS REPAIRED AND IT IS READY TO BE>> PICKED FROM THE SERVICE CENTER[protected]ON THE FIRST OCCASION I WENT>> TO THE SERVICE STATION TO PICK THE PHONE AS I RECEIVED THE MESSAGE, >> BUT TO MY UTTER ASTONISHMENT THEY SAID IT IS NOT DONE>> YET[protected]WHAT A BLUNDER!!! I LOST MY THAT DAY'S>> LEAVE AND THE MONETARY LOSS OF AROUND 300 RUPEES TRAVELLING>> EXPANSE[protected]WHO WILL COMPENSATE THIS??????????? AND ON>> TOP OF THIS THE MENTAL FRUSTRATION----CAN YOU COMPENSATE THIS TO>> ME?????????>>>> ANY WAY WHEN I GOT THE SAME MESSAGE TO PICK AT THE SECOND TIME, I DID>> NOT GO PRACTICALLY AND CONTACTED THE SERVICE STATION ON PHONE----AND>> NO WONDER THEY AGAIN SAID THAT THE HANDSET IS NOT READY YET-----HOW>> IRRESPONSIBLE IS YOUR CUSTOMER HANDLING PROCESS AND HOW CHEAP COMPANY>> AND PEOPLE YOU ALL ARE----SORRY TO SAY THAT, BUT THAT IS THE>> REALLITY!!!>>>> NOW WHEN I TALKED ALL ABOUT THIS ON PHONE TO YOUR PAID (NOT TOLL FREE>> NUMBER) CUSTOMER CARE NUMBER THEY ASKED ME TO DROP A MAIL DESCRIBING>> ALL THESE------THEREFORE I AM DRAFTING YOU THIS EMAIL BY TAKING A LOT>> OF PAIN TO DESCRIBE AND TYPE ALL THESE.>>>> YOUR EXECUTIVE TOLD ME THAT THE LATEST JOB SHEET RECEIVED DATE ON YOUR>> SYSTEM IS 12/12/2014---SO WHAT WAS GOING ON SINCE 22/11/2014?????????????>> ONLY HIGH DRAMA OF WORST CUSTOMER SERVICE?????????????>>>> THE HISTORY OF MY PRESENT MI-600 WITH IMEI NO--[protected] IS THAT>>, I GOT IT IN REPLACEMENT OF THE MI-550 WITH IMEI NO--[protected]>> (check on your system --you will come to know the origin of the issue) .>>>> WHEN I SUBMITTED THE MI-550 FOR SOME TECHNICAL PROBLEM FOR SERVICING, >> YOUR COMPANY GAVE ME THIS MI-600 WITH IMEI NO--[protected] SAYING>> THAT>> MI-550>> IS NO MORE THERE AND HENCE YOU ARE REPLACING WITH THE LATEST PHONE.>>>> I PURCHASED THE MI-550 IN THE FIRST WEEK OF JAN-14 FROM HOMESHOP-18.>> SO NOW AS IT IS NEARING JAN-15, THAT MEANS MY ORIGINAL WARRANTY>> PERIOD OF ONE YEAR IS GOING TO LAPSE ON VERY NEAR FUTURE. BUT OUT OF>> THIS ENTIRE PERIOD OF WARRANTY I LOST ALMOST HALF OF THE WARRANTY>> PERIOD IN ---SUBMITTING MY PHONE WITH YOU GUYS FOR>> REPAIR[protected][protected]DO YOU THINK THIS IS FAIR ON THE>> PART OF A CUSTOMER---->>>>>> PLEASE COMPENSATE ME WITH A GOOD LATEST PHONE NOW AT LEAST--WITH FULL>> RENEWED WARRANTY.>>>>>> Regards, >>>> Santosh Padhy>>>>>>> --> Hi, >>>> Regards, >> Santosh Padhy>>-- Hi, Regards, Santosh Padhy-- Hi, Regards, Santosh Padhy

This is Pratibha i m using a spice mobile Mi 506 . i brought in the month of November but it consumes lots of battery & it gets hang also whenever i use it. its on warranty so i want it to be replaced n want a new phone as soon as possible Kindly look into the matter and solve it as soon as possible.

Dear Sir, Kindly give me my new set of this model Mobile mi520 BECAUSE WHEN I purchased this set, after three days it not working well it has been going to service center of SPICE three time, i have business of mobiles so it give bad impression on me. Thanks Sir/MADAM IMEI1/ MEDIDI911319501851564911319501851572 Ajay kumar Gupta Cont. [protected]

sir i have purchased a spice mobile mi 520 IMEI no. [protected] on 08 oct 2014 from Gwalior M P. sir in the month of Nov 2014 it got defect with not charging. I shown the mobile in spice service center they send the mobile to Jaipur for rectification. After rectification the snag i got the mobile on 11 Dec 2014 in serviceable condition But it got the same type snag battery not charging on 25 Dec 2014. Why this problem coming again and again. I am staying in Bikaner working in Air force. If this happening within 3 Month how the customer will keep the faith in spice company. Sir i want to replace this mobile with new one. Please intimate to me what action you are going to take.Your Bikaner service center is not able to repair the mobile.what i should to do.