SpiceJet Complaints & Reviews

We had a flight on 12.01.17 of departure time 3:20pm of spice jet from Delhi(economy class), We gave 7 luggages for shipping but after reaching Guwahati we got only 6 luggages. We contacted the authorities but they just took our phone number and email address and told us that they will contact us. Even after repeated calling (by us as they were not calling) there every single one picking up the phone is telling that "I will call you back in 5 minutes" but no ever did call back us again. The loss of the luggage is a sole responsibility of spicejet and they are ignoring this issue. Last time we contacted them they told that they can't do anything for our loss?! How ridiculous is this ?

I'm Indian passport holder and resident of Canada traveling from Kochi to Dubai on SpiceJet flight SG17 on 28 Dec 2016 with my minor daughter. I was on a tourist visa to Dubai and did not have a local Dubai number. Due to fog in DXB the flight, due to land at 2.30am was diverted to Fujairah, which is approximately 2 hours by road from Dubai. The captain informed us that we were delayed and will be send back once the ATC gives clearance. Despite being a full flight all passengers were stuck inside a stuffy aircraft, provided water only on request, coffee at the rate of DH10 per cup, until 8am in the morning. There was some croissants and juice provided at that time. There was no way we could charge phones, connect to Wifi nor make local calls. At approx 8am a new captain comes on board and announces that we could disembark if we would like to do so. Many passengers left. About 80 passengers refused to disembark as the cost of taxi fare to Dubai is approximately DH275. When we asked the crew why we cannot be provided a bus they said they do not have an operation in Fujairah. This is 2 hours driving distance from Dubai. When we got agitated they said that they cannot get any bus service as all buses were booked by other airlines that got similarly stranded at different airports close to Dubai. The Captain constantly announced that there will be further delays to travel back to Dubai. We said we are happy to wait as we would spend the same two-hours in a safe place rather than travelling in an unknown place, with spurious taxi drivers and fog situations. However, the crew was not willing offer any solutions but were behaving as if they want to get rid of the passengers at the airport. The tone was there will be huge delays, it is better you get off, we don't know when we will be able to take off to Dubai. After failing to make any headway with the crew who were making apologies but not offering any solutions I tied up with another passenger to share a ride to Dubai. On disembarking I find that the entire luggage had already been offloaded. Therefore, it was clear that the crew was simply trying to get rid of the passengers and not keeping to the promise of flying us/transporting passengers to the correct destination Dubai. They were making false excuses. We also came to know that few Emirati/locals were provided transport before every other passenger mostly Indian nationals from Kerala. There were few foreign nationals who I'm sure were also provided royal treatment. What is the risk policy of Spice Jet? We were not stranded in an unknown desert or mountain! Is it not the airlines responsibility to get passengers to their promised destination? Is it normal for Spice Jet to let people off with lame excuses that they do not have operation at an airport? Are passengers expected to have an operation at an unknown airport and do they have to fend for themselves? Every one of the families have spend close to DH300 to reach home. Not to mention the wasted hours. I reached home at noon, almost 10 hours after the scheduled arrival time because of the carelessness of the Spice Jet crew. Many passengers who were due to join work on Thursday lost 3 days salary because of the callousness of Spice Jet. Who is answerable to the miseries of passengers like myself and many more who will be left stranded at different airports because Spice Jet DOES NOT HAVE ANY RESPONSIBILITY TO DELIVER ITS PASSENGERS AT THE PROMISED DESTINATION EVEN DURING EMERGENCY SITUATIONS?

I have travelled almost 30 hrs straight from Midwest USA and had unfortunately got a spicejet flight which is 6 hrs after my international journey. Just to be clear and completely honest I am happy with spicejet flight that it was on time and on schedule.

My main issue is the bad more like worst customer service I received from the person at the counter who I had a misfortune of interacting. He was so condescending and maybe he saw me more like a machine rather than a lady who had just travelled alone for 30 hrs straight to visit a sick relative making last minute bookings in less than a week.
So my problem was I was on the assumption that spice jet gives 15 kgs free for anyone having connecting international flight in less than 24 hrs on top of 15 kgs they already paid. I would have probably would have been fine if he gave me some time to process that there's no such thing and have to pay up. When I said I saw online could you please pull up on google the spicejet policy he said he doesn't have internet access. I asked he can maybe pull up on his phone he was dismissive. So finally on my phone I was able to pull up he said what exactly I understood as if I am RETARDed person ... so whoever u are mr. Assole, there is some thing called karma and remember not all customers are dumb they just have sometimes tooo much to deal with ... I honestly didn't mind paying, I finally paid 6500rs for extra weight which was not the problem... my problem is people in my own home country are so unkind and total aholes and Have no human factor... what kind of customer service is this ... also Spicejet please consider for people traveling international 20-30 hrs who would want to deals with Kgs and all that BS ... I am not buying eggplants or tomatoes or potatoes.:. Why not make it simple at least for people connecting with international flights ... by just going with extra checked 23 kgs bag .. so& so price ... we as a country have long ways to go ... maybe simple things can make big changes in long run ... peace

I want to raise my voice against #spicejet . I booked a ticket through my debit card at Indira Gandhi International Airport ticket counter and at the same place it was canceled on Dec 10th. The gentleman sitting at the counter asked me to call and give my bank details at #spicejetcustomercare which I did right there, he then informed me that the amount of Rs. 19, 249 would reflect in my bank account within 9-10 working days. Which didn't happen. I checked their cancelation policy that says if you book a ticket through debit card then the refund reflects within 15 working days. I spoke to Vikas the customer service executive who promised me I would get my money anyhow before Christmas and few of the executives hung up while I was talking, same was done by Vrijesh another executive this morning.
When I didn't get the refund I spoke to a supervisor who told me refund has been processed on 26th Dec and the money would reflect in my account by 4th Jan as it takes 7 working days after processing. I still do not see the money in my account. When I called this morning they asked me to wait more and then hung up on me.
My question is why are they not abiding by their own policies of cancelation?
I want everyone to know about their fake promise and pathetic customer service.

Ref: PNR No. Z4IDUL date 25.12.2016 for Ahmedabad to Delhi flight no SG-912

I, Vijay Malpani, was flying vide above said flight (Boarding pass copy enclosed). When I got back my bag at IGI airport Delhi, I found that my bag has been cut by someone and many items had been stolen from bag. The value of stolen item is around Rs . 25, 000 ( Rupees twenty five thousand only). I had made a complaint on airport to your duty manager and I was told with in three days airline staff will contact me (Complain receipt copy enclosed) but till now I have nothing heard from your side.

I had a flight today at 5.50 am from Delhi to Ahmedabad. Due to some reasons I reached the airport late. I received the boarding pass at 5.15 am and the boarding time was 5.20am.
I quickly rushed to the security check. But no attendant from the flight company was present there to quickly move me ahead of the queue. I tried on my own to quickly move through the queue, changed queue to proceed with the security gate on time, but it took a lot of time to do it considering the rush.
I would like to understand, in case of last minute issue of boarding pass, is there no ascorting done by company attendents from the time boarding pass is generated so as to quickly make the passanger reach the boarding gate ? Or it is the responsibility and headache of the passanger to manage the queue event Because what I know is that inspire of being late, I would have easily made it to the flight if I would have been assisted by while the security check. I was struggled to get the security check done first by moving from queue to queue or cutting the queue to reach ahead, but it all took more than 15 mins. I finally managed to reach the boarding gate at 5.39 am and then I was not allowed to board the flight as I got late. There were 6-7 other passengers also with me, who also missed the flight due to the same reason of delay at security check.
I would want the company to refund my ticket amount as had I been assisted, I would have catched the flight. Please address my query and revert.

Delayed flight rude staff insult to the passengers asking for reasons
We have booked the spicejet flight SG530 from MAA to PNQ today 30th December 2016 but it has been delayed by 1 hour.

PNR: D7WZYZ

Due to this my trip has been altered which is causing me financial losses which I would want spicejet to bear.

I understand that the breakfast is normally chargeable inside the flight but the flight was delayed by one hour and we have not been provided with a free breakfast either.

We had to land in Pune and then had our breakfast. Being under medication, it was very frustrating and I had giddiness and was about to fall down couple of times.

I am not happy with the response received from Harish Singh and Mohammad Javed from Spicejet customer service team.

The ground staff Zaid from Spicejet also used abusive words in Hindi.

Let me ask you - Will you as a customer tolerate such humiliation, insult, rude, embarrassment to the core from a service provider? What will you do in such a situation?

I am looking forward for the Appellate Authority to kindly look into this issue and revert to me the next steps/actions. Have emailed to Appellate Authority, Spicejet.

I was travelling from Goa to Mumbai on 25th December, 2016. I was carrying 2 bottles of liquor and one of them broke. It was wrapped and cushioned appropriately from all ends, the bag even had a FRAGILE TAG on it.
Clearly it was not taken care of properly, the FRAGILE TAG was definitely ignored. Its not only that the bottle broke, but also that it stained all the cloths that were in my bag.
This was not expected out of a air line which has a good service record. Made my christmas very merry. Thanks a lot.

DEAR SIR,
I am MS. GNANAMBAL / R GEETHA, PNR # PGZKSE, Traveled from IXM to MAA FLIGHT # SG3072, I Left my BLACK COLORED WOOLEN SHAWL on flight by mistake.
I request you to kindly find out and let me know if your Ground Staff had deposited at CHENNAI AIRPORT.

As I am back on 31st DECEMBER on the same route I would request you to make arragement to hand over me at CHENNAI (MAA) Airport from where i will reach in SG277 arriving 2.20 PM from KOLKATA (CCU) and procide to IXM FLIGHT # SG 103. My contact mobile number is +91-[protected] and my e-mail id is further notifications is : geetha.[protected]@gmail.com Bcc to sam.calcuttagreens.gmail.com

The fight cabin crew of Spicejet flight SG2 from Colombo to Chennai slept off during the flight. They failed to announce landing stations as well as to even check if passengers had their seats upright and seat belts fastened. That also did not announce the belt for luggage collection leading to utter chaos at the Chennai airport. Totally unacceptable from the crew off an international flight

Complaint against airline spicejet for illegally preponing flight without intimation to passenger :

Vide pnr number (PNR-X5IW9F) I had booked flight for me and my wife on spicejet flight SG 704 mumbai to hyderabad sector. The flight wad scheduled to depart at 22:45 hours of 20.12.2016. Accordingly we reached airport for checkin at 21.00 hours. We were shocked to hear at the counter that the flight had already departed as airline unilaterally had preponed it to 20:10 hrs without any intimation to us. In fact, on the contrary, I had received intimation through SMS that flight dated 20-Dec-16 from Mumbai is on schedule. Due to the above non intimation, we are put to lot of hardship and at the time of writing this email, are still waiting to be accommodated in the alternative flight. We were to recieve our son coming to hyderabad ftom USA but cant as his flight would have long arrived and he is steanded at the airport. This is harassment and very bad treatment by spicejet to legitimate ticket holders. In view of this we demand compensation of Rs.1 lakh per passenger for the harrasment.

Expect your early response. For any query or communication my email I'd is [protected]@gmail.com or on phone [protected].

Regards

Vimal Kumar Mathur
Sandhya Mathur

On 15/12/16 I travelled from Kolkata to aizawl by spicejet flight no. SG-3281. I was having a keyboard/synthesizer yamaha moxf8 (price 1, 46, 000) with me. Since it is heavy, I already paid ₹4, 667 through online for excess baggage of 20 kgs in addition to free check-in Baggage up to 15 kgs i.e. I was entitled for 35 kgs check-in baggage. When I checked in at Kolkata, I found the instrument weight is around 40 kgs. They charged ₹1500 for excess 5 kgs and an additional amount of ₹1000 in the name of 'special handling charges' saying that they will handle the instrument carefully, it will not be treated as normal baggage and it will not come to the baggage belt, It will be coming separately. They put 'fragile' tag also on the box. But when I reached aizawl, I contacted spicejet staff immediately regarding my instrument, she couldn't reply. It seems they are not familiar to fragile item or instruments. Finally I was surprised when I saw the 40 kgs instrument of 5 ft length with 'fragile' tag is coming on the baggage belt. And the handling staff don't have common sense to stop the belt so that I can take it out of the belt. Finally I shouted to stop the belt and they did. I think no where in the world u will see that fragile item is coming to normal baggage belt. I found the box was partially damaged, upper part came out of three hinges, only one was intact. There was rubber buffer at the bottom, those were removed and lost, There was mud, dust, concrete cement on the box and it was scratched. I am sure the box was fallen down. As it is a musical instrument It was not possible to check properly without power supply and sound system at the airport. But I gave a written complaint to the station manager of spicejet. They told me to check properly in home and let them know. When I checked the instrument in my home, I observed there is a crappy sound under the keys. I doubt the rubber/carbon pad under the key is broken or cracked. And the biggest problem is there is no Yamaha service centre in aizawl. So again I have to carry it to Kolkata. Next day I contacted spicejet stastation manager over phone and told the issue, simply he avoided. He said they have checked the CCTV footage and they didn't find the instrument was fallen down. They have charged ₹1000 extra for handling the instrument and they damaged the box. How irresponsible they are. I request u to take necessary action in this regard and to save the CCTV footage for future reference.

Hello

This is to inform that which i felt very bad on your service and your employees
I was in q at 4.54am but the peoples are not even seen at my face finally they said that flight was closed.. Even though i requested like anything as a bigger too but nobody listened my words and also informed them i should go hospital please give a pass but the peoples nothing care about my words and feelings... As per norms we should be prior at 1 hour before same thing i did but now they didn't followed norms.
Now i need my refund amount as well i need explanation on immediate base.

My details as follows

Name chandrashekhar. A
Pnr: ed7pwk
Flight : sg1069
From: hyderabad-coimbathor

Horrible experience with spicejet.

I booked tickets through net banking for my parents to travel from ahmedabad to dubai.
Morning of flying day i got a call from spicejet marketing guy in dubai to upgrade the ticket to add additional benefits like meal, better seat and luggage handling and sent me link to make a payment and paid it through my credit card.

In evening i got call from my brother that they have blocked the pnr and want my credit card copy. I talked to airline representative in ahmedabad and explained that i have booked ticket through net banking and only for additional benefits i have paid through credit card and if they want they can cancel additional benefit but she was not ready to listen anything and threatened to cancel there booking if i don't send my credit card copy and i was forced to send credit card copy to her whatsapp.

I am not able to understand that why they blocked pnr if ticket was booked through net banking. Thats how we are going to become cashless country.

Pnr: u9ykgj
Representatives of spice jet:[protected]

Hi I am sushant keyal. I have booked ticket from bangalore to ahemdabad via Mumbai for 10th January 2017. The tickets have been booked through goibibo.com. The ticket says it to be refundable and it costed close to 3200 rs. I want to cancel the ticket for which cancellation fee is around 2600. This is a very Ridiculous way of misleading and cheating customer. I would report it to consumer court. As it is very cheaply drafted trap for customers.
My phone number is [protected].

DOI 08/12/16
We took flight from DXB TO AMD ON 8/12/16 but when we reached to AMD surprised our luggage were not there and they offloaded in DXB. while talking with spice jet Abad staff as well as customer cell there response very unethical and rude.
I want all financial and metal harassment repair by pay back my loss of 150000in last two days.
Still I not received my luggage.

I travelled from kolkata to bangkok in spice on date 9.2.16 flt no sg 83. i reached bkk in time but my luggage was not traceable. i lodged a comp[laint immediately at bkk flight services who handles baggage of spice in bkk. a complain was also lodged with spice in india via e mail. nobody replied and i also called regularly to bkk flight service to query about my luggage. all my belongings were lost and i had to buy clothes and other utilities to survive 5 days in bkk. after repeated requests and mail, i was told that my baggage was not traceable and the airline asked me to provide bills of the things which were in the baggage and the value also. i provided as many bills as were available with me and the value of the baggage including its content was around 120000.
but after some days the airline called me and told me that they r offering me a compensation of rs 14000 for my baggage which is as per the weight of my baggage.
this is totally not acceptable. the airline is harassing and offering us compensation as if my baggage was filled with vegetables.
i have no option but to knock the door of appropriate court of law to get proper and justified compensation for my baggage and the harrassment i faced in bkk and also here in india from spice.
kamal das
[protected]@gmail.com
[protected]@yahoo.com
.

Kindly note I travelled from kolkata to bangkok in SG83. I upgraded from normal to spice max paying inr2300/-. We were promised that we will have priority baggage claim, but sorry to say the bags came only after about 50 bags. Which is totally a fraud and I am going to complain to consumer rights department.
Apart from that your staff is sir rude and uncultured they wake me up from sleep to take the card from the seat next to me, such a inhuman nature. Definitely I will never fly with you but will put this on public forum also.
If you don't care about your fellow passengers even we don't care for you.
You have to learn to adhere what you promise.
Thanks & Regards
Kaushal bhamuvani - seat no 2b- 2c

Sir,

I have web checked for 3rd dec.16 at seat no. 15a and 15b. I have also reported at your counter at 5.00am for fresh boarding pass and the staff at counter has informed us there is no need for fresh boarding pass. Even your staff has not informed the gate no. To us. We are both female passenger and after security checking we are free to board but we are not able to trace the gate. Any how some lady operational manager informed my husband for reporting at gate no.4 and my husband already informed them that the passengers are already at airport and they have checked the security and able to report within 5 minutes at around 5.20. Am. After knowing the gate no.4 both the passengers have reported at 5.30am sharp at gate no.4. The man on duty has misbehaved and asked us to wait and consult sr. Managers. Finally at 5.50am he has refused for boarding.

When going back also none of your staff cooperated us to exit the gate. After long persuasion he has agreed to inform the security for exit.. After that we have telephoned so many times to customer care and waiting long time to contact them. After so many requests and mails we have received the reply that we have not reported at time. This can be checked from the cctv camera also that the gate was closed before 5.30am sharp.

After long persuasion only i have received the reply that you have reported at 5.41am which clearly shows the malafide intentions of the staff on duty and misbehave us. It is requested to please inquire the time for reported at counter and gate.. You are also requested to please take necessary action in this regard and also reimburse the amount spent on alternative arrangements, other travelling charges plus mental harassment.

Thanking you,

Indu chawla
Tel: [protected], [protected]

Booked my ticket from Delhi to Chandigarh from makemytrip.com with total cost of 1800, , then during checkin you guys asked for 400 extra for checkin luggage, as according to you guys only hand baggage were free. I am really annoyed with such a service. U need to make sure that all the terms and conditions are mentioned at MMT because apparently such an information related to luggage was missing at MMT. Worst experience ever. Sorry to say but in future i am not going to travel with you guys. i felt cheated.