SpiceJet Complaints & Reviews

Booked my ticket from Delhi to Chandigarh from makemytrip.com with total cost of 1800, , then during checkin you guys asked for 400 extra for checkin luggage, as according to you guys only hand baggage were free. I am really annoyed with such a service. U need to make sure that all the terms and conditions are mentioned at MMT because apparently such an information related to luggage was missing at MMT. Worst experience ever. Sorry to say but in future i am not going to travel with you guys. i felt cheated.

My transaction got failed on 24th Nov 2016 while booking flights on Spice Jet website, but cash points got debited from my account. I have been requesting for return of my Spice Cash points(Topped up through credit card) and followed it up with repeated calls, but I have only been informed that I will receive my points and a call from the service team in next 24 hrs. The 24 hrs have been never ending for me. The flight tickets price dynamically increasing. It is kind of fraud Spice Jet is doing it.
It is frustrating send emails again and again to the Spice Jet Customer relations and Nodal Officer. Bloody cheating people they are. Below are the details of my transaction.

PNR: A4G69S
Transaction Date: 24 Nov, 2016
Mode Of Payment: Spice Cash Points (topped up through my credit card)
Amount: 19572
Travel Date: 24 Jan, 2017

I am an unfortunate customer to have travelled in your airlines to attend an international conferance held at kolkata on 27th november 2016.

I had booked the tockets from cochin via hyderabad - flight nos sg512, sg 674 against the pnr number u4lhfi

My baggage was loaded at cochn on condition the same may be collected at kolkata. Baggage no. Sg [protected]. Now unfortunately spicejet people have misplaced the luggage and as i understand teh same has be dispatched to ahmedabad wrongly.

This has been put me into deep distress as i am left with no clothing, basic necessary toiletories, cash and emergency medicines. While i raised this concern and sorted an urgent help in this matter with the concern executive at kolkata, i should say the experience recieved from the executive was so pathetic and unprofessional. Ms. Anthra, as she spelled her name, never displayed the intention to understand my situation empathetically and rather was arrogant towards me.

She is not sharign the contac tof her superiror nor is in a positon to inform the curren tstatus of teh baggage. Only one statement comes from her - "we have not received and baggage, shall inform if we receive it."

My meeting is scheduled on 27th november at teh hotel address below and further shall be returnign unfortunately in your airlines on 28th november - sg 626, sg 605.

I hereby request you to arrange to deliver my baggage to the below mentioned hotel address latest by today evening with necessary compensation for all the hardships i had to undergo.

Awaiting your speedier response and action.

Hotel address @ kolkata:

Vedic village and spa resort

Shikharpur p o, bagu

Rajarhat, kolkata


My contact : a r sudheer - [protected] / [protected]

Dear sir,

I have paid spice club member upgrades rs 399/- each for mine and my spouse account on 22/09/2016,
Name, contact no/user id
Mr santhosh hegde,[protected]
Mrs. Surekha hgede,[protected]

Payment voucher no.
[protected] dt. 22/09/2016, rs. 399/-
[protected] dt. 22/09/2016, rs. 399/-
[protected] dt. 25/09/2016, rs. 100/-
[protected] dt. 25/09/2016, rs. 100/-

Please check our spice club membership up-gradation status and do the need ful for me to get benefits of the same in my immediate booking i wanted to do for 09/02/2016 today for mangaluru to bengaluru flight with prsent sale offer.

With best regards,

Santhosh hegde
+91- [protected]
G-04 sphatika aprtment,
Vp nagar, udupi, pin 576102
Karnataka state.

Sir

I was travelled in ur spicejet on 22nd nov 3.30 am from bangkok to chennai .After reached chennai my wallet was lost in my luggage .I raised a complaint to MR.vignesh ( assistance counter part ) and he acknowledged a receipt and take a complaint no 40675 .He gave an assurance of " within 24 hours we will call u and revert u " .But still i didnt received any calls from ur side

Mr.Vignesh gave me a no to call - [protected], [protected] .Its a customer care no and they say no complaint no registered on this .

my wallet contains 300 usd + 10000 indian currency ( 2000 rupees note X 5)
credit card and debit card ...

As a team we r travelled almost 66 person in spicejet ...in which my friends 3 watch and gem stones also missing ..He also give u a complaint reg this ...

We trust spicejet a lot and we didnt expect this from ur workers...i am not blamming .This mistake was done by ur luggage clearing person ...pls check and stop this ...it will spoil ur Name ...

lot of times in low fair i traveled through spicejet ...Need a rever for this

Fligh no : SG 96
TIME : 3.30 AM
SEAT NO : 24 -B

NAVEEN
[protected]

Mera naam karamjeet singh hai ma dubai ma work karta hu. ma 04-Nov-2016 ko DUBAI SE AMRITSAR ayea tha spice jet flight ma flight number SG056 aur ma ek bag aur ek led tv 32" ki le ke ayea tha le kin mera koi ve luggage nahi mila tha aur phir spice jet walo ne mujhe 3din bad only mera bag vapis keya tha aur led tv ka bola ki abhi nahi aye hai ma phir 3 vaar ja chuka hu amritsar airport par lakin vo bol rahe ki app ki led tv hmare pass nahi hai maine spice jet ke head office ma complaint ve ki hai par wo bhi kuch nahi bta rahe meri sister di marrige thi maine gift karni thi apni sister ko 15-nov-2016 ko lekin spice jet wale kuch nahi bta rahe plz help me

My another worst experience with spice jet. Before I share I would like you inform about my previous complaint, where my luggage was badly broken by spicejet ground staffs and on complaining I was told that I will not get any help from Spice jet because i didn't complaint about it at the airport. (Its just a way to escape from customers complaints, customers can't dream about the company policies until unless they inform regarding the correct process of lodging a complaint).

Further to this I decided to not to tavel by spice jet but unfortunately i gave another chance to spice jet by travelling to delhi from bangaluru on 19/11/16 at 12:10 AM. First of all like always the flight was delayed by 1 hour and this happened with me for the third time. The crew members in the craft were highly unprofessional by the way they were chit chatting among themselves. On requesting them to change the emergency exit seat to some other seat by my co-passenger the response we heard was please lodge a complaint so that these people of spice jet at ground understands how difficult it is for us to manage in the craft as we cannot change the seat, the flight is full. Also, on asking for water twice we were getting it only after pressing the assistance button above the seat. Anyways somehow with the frustration i traveled with your airline.

Now coming up to my another flight which was scheduled on 20/11/16 from delhi to bengaluru at 8:55 PM. I was travelling from jalahandar, punjab and as there is no airport i decided to travel by train and booked the best possible train I can. Due to some political issues the train was stopped at Amritsar by the government officials and it got delayed by 4 hours. My hard luck expecting some help from spice jet. I traveled with hell lot of difficulties till Delhi by some other train expecting to reach on time but unfortunately that train also got delayed on the way, and I have enough proofs to show that what exactly was the situation. On reaching Delhi airport I entered airport around 10:00 PM out of all the pathetic staffs got one really helpful person (don't remember the name i guess Mr. Basil) he helped and guided me with further steps.

Expecting the same courtesy from other staffs I went to travel booking counter in Delhi. But as always I wrongly expected from spice jet for helping the customers specially during trouble. The staffs at the counter was too rude. I can still consider the person who did billing for me was somewhat decent to refuse that he can't help me. The another fellow who was sitting over there was too rude to even listen my request. I don't know his name but he was sitting in the left side of the counter.

The thing was one day one of my friend missed the flight and was in same condition but the airline helped him by adjusting the amount o[censored]pcoming flight with what all he has paid for the flight missed (Can't imagine spicejet will ever do this) . BUT IN MY GENUINE CONDITION THE STAFFS NOT AT ALL HELPED ME, ALSO WERE TOO RUDE TO CALM DOWN A PERSON WHO IS IN DIFFICULT SITUATION. THERE IS A WAY TO SAY NO TO CUSTOMER YOU CANNOT GET RUDE IF ONE IS REQUESTING YOU FOR SOMETHING.

I was requesting to adjust my amount and try for some refund from previous flight which i have missed but the staffs gave me excuse of saying manager is not there he has left at 9 so we cannot do anything. I requested them to call and check with the manager but no one bothered and they again said they can't call. Only during exceptional case they will call the manager. I WANT TO KNOW IF MY CASE WAS NOT EXCEPTIONAL AND GENUINE THAN WHAT CASES ARE CONSIDERED AS EXCEPTIONAL BY THE MANAGERS. Is it i need to be known person to him to get my work done??? They didn't helped me not even called the manager and further to this they were really rude while handling my case. I understand the protocols but it is not that the airlines do not help customers in need my friend was helped but i was not in the same situation. That means the system is corrupt and they don't have defined criteria of considering the cases. At least they should have a Manager on Duty if the staffs are not competent enough to handle the customers. After all this drama, while payment I told them i don't have cash, but just old notes. Billing amount came to be 8, 293. I gave 9 notes of 1000 Rs. because at airports i was told it is accepted and no further condition was put. But the staff told me to pay 293 separately as they don't have change. I said i don't have change and card won't be working so please consider this. But to this also i didn't got any help as they refused to accept 1000 rs note. Somehow i had last 300 bugs with me which the team took and on reaching Bangalore I had nothing left to travel to my house. Further to that i only know how i managed to end my day with such a great support from SPICE JET.

Last but not the least, I am really great full to see the worst of spice jet and the courteous and helpfulness of the staffs. Specially that one billing person who was unnecessary jumping in between when i was talking to other billing staff and was unnecessary getting rude.

Thank you so much one again. IN CASE OF EMERGENCIES NO ONE SHOULD TRUST SPICE JET FOR ANY HELP.

Arushi
[protected]@gmail.com

Hi my name is prashant shetty from mumbai boarded flightsg 154 dated 19-nov-16 departing at 7:05 pm from kochi to mumbai. My pnr is fg25mb. Im frustrated and worst flight ever. I jst wanted a tablet for headache first spoke to female at a counter as the pain was unbearable. I asked her help for first aid she knew nothing. She told me wait and went off. I called the customer service spoke to a female called v dinesh she told arranged but no help called again helpline he disconncted called third time spoke to abhishek he say give phone i asked a lady frm spice jet she says we dont have check in plane.
Trust me you guys gave me stress to the core.
I need what actions will me takin or else i will be taking this matter.
I need a callback
[protected]

Hello team, we have booked 3 tickets on 18th of Nov 2016 from chennai to Visakhapatnam and it was at 6.30pm.After reaching airport they just informed us the flight has been delayed due to some technical problem.and we got message just before 15mins of boarding.i have the connected train to catch up from vizak at 11 50 n the flight will be reaching at 11.45.and that is next to impossible for us to catch the train.its just a serious problem I m facing.i m going home after a year and late night I don't have any other option to travel back to my home that's samblpur, orissa.spicejet members didn't even listen our problem.my last and first booking ever in spicejet.i ll wil give 0 rating out of 100 guys.

Dear sir,
• i had booked 3 tickets by spicejet flight delhi to chennai sg-107 leaving on 13th august 2016 at 6.55 a. M. My pnr no was w5juuv. The passenger names were mrs a. Lakshmanan, mr sarath sabrish & mrs. Manjari lakshmanan. We reached the spicejet counter on the 13th august 2016 at 6.00 a. M. We were made to move from one counter to the other and we finally reached the 3rd counter before the closure of ‘check in’. Being a long weekend there was a huge rush at the counter. We requested the lady at the counter to put us on the flight as it was very important for us to be in chennai. The lady at the counter informed us that she would have a word with the flight captain. He informed her that the flight load was full so we were not allowed to board the flight.
• we requested the manager and he told us that we would be put on the next flight and he requested one of his staff to take us to the booking which is outside the airport. Once we were outside they told us to book fresh tickets and that our tickets would be refunded.
• we could not take the next flight because each fare was over rs15000/-.
• spicejet has refunded the fare after deducting cancellation charges. This is not correct because had it been a “no show” spicejet would not have refunded the amount we would have lost the entire amount. The fact is that we were not allowed to board the flight because the flight load was full
• as a result of this cancellation i had to cancel 1hotel booking at mahabalipuram, 2 at pondicherry & 2 at yercaud. Return tickets by indigo airlines 6e 652. Pnr no q5pd2v
• after writing 3 mails to spicejet, i have now received a mail saying that we had web checked in and instead of going to the boarding gate we had gone to the counter. This is not correct as we did not web check in. Had we checked in then it would be no show we would have lost the entire booking amount. This is not the case.
• as a result of the high handedness of spicejet our whole holiday was ruined. I a retired senior citizen have not only incurred financial loss of rs54646/-but also mental agony.in view of the above i request at least compensation of rs54646/- (Rupees fifty four thousand and six hundred forty six only)
Looking forward to a positive & favourable justice
Warm regards
Mrs. A. Lakshmanan
[protected]

I was denied check-in by spicejet though the counters were open. The reason when pressed was the long check in line for security check up. Honestly i arrived 4 min after the 45 min cut off time (Actually 3 min) along with me were two other families as well. Let me try to understand that this is a fair decision as per rules. But i bought the second ticket (With no discounts, though asked) on the same day, for the same airlines, to the same destination (As it was urgent for me) and this flight came 15 min late!!! I brought this in to the attention of the staff there, who asked me to contact customer care. I wrote to customer care immediately (Even before boarding the plane). Today is the 5th day and i am yet to hear a response from spicejet customer care!! In a case where for 3 min, i was not allowed entry (Counter was open), i want a suitable compensation for 15 min delay by the flight (Flight was delayed on the same day. Especially seats were empty, and a good customer centric deal was possible for spicejet despite of the issues created unnecessarily) and an apology for not responding to the issue in 48 hrs - which is the time informed by spicejet desk. Previously the same airlines delayed me by 5 hours in cochin - it does happen and hence it was ignored. But not allowing in 3 min delay is a self-centered, risk avoiding act by the airline that gave customers a loss of time and money (Especially as delay was an airport entry change and surge traffic issue + flaw of two security screening equipment (As informed later by security personnel) which the airlines could have takes in to consideration).

Date of travel : 10th nov 2016
Departure : hyderabad
Destination : coimbatore
Pnr : ldu3mx, sg 1069, 5.55 am departure

New pnr taken (The flight which delayed)
Sg 1065, y5bdqi

Automated response ref nos from spicejet customer care : 00123642 + one more number which i am not able to retrive (For 10th nov),[protected]th november).

Due to this delay in settling i am unable to close the refund as well. For which if there is a lapse period set by `spice jet should not deny. I never had this issue with indigo or aircosta or pegasus or airindia!

I recently booked my air ticket from makemytrip.com
It was a connecting flight
Raipur to Mumbai - Indigo
Mumbai to Ahmedabad - Spicejet
By mistake as am used to book tickets for my father i selected my fathers name instead of mine
As soon as i got the confirmation i called mmt for my mistake and redemption they then forwarded me with indigo
And indigo guys made a correction and sent me a new mail with my name whereas spicejet people let me experience the worst service ever in my whole life of air travel as they still dint change or helped me with that not even this i sent them 2 emails again and again but they dint even bother to reply whereas they mention 48 hrs feedback etc etc. My flight is on 21st of nov. I dont know if now i'll cancle my connecting ticket i have to face a loss of 3000 which is huge for me in a way as am a college student. I just hope for the best

The staff needs to learn talking and behaviour ethics..people at check in counters are der to help us but indeed waste..rude behaviour..they need to learn to talk to customers..I arrived 40 mints before departure to check in and the candidate there told that the boarding is done and cannot be helped..that's ridiculous..another counter candidate says that the flight already departed..spice jet workers-i doubt if you have actually done any aerial course..they humiliated me..
I missed my flight because of these ignorants..the guy there did not even look at my ticket..i wish I could record the video of how he behaved..when I went back to spice jet counter at airport to book another ticket..the lady did not have patience to answer me the next flight details properly..this happened at chennai airport in domestic terminal..
Please hire who deserve it.dont take people who don't know how to even talk politely..

My self gaurav mehta. I have booked return air ticket from mumbai to port blair, total four flight . i am providing details under this email.

complain regarding booking of meal through spice jet android app.
payment deducted but meal not booked
i have lodge complain already through call center, complain no :[protected]
i am providing, screen shot also for payment entry.
NOTE:- i am only interested in service (meal) not in refund
i dont want refund, i want meal on board
if possible contact me on my registered contact no :-[protected]
passenger name:-
(1) Gaurav mehta
(2) Jigisha Siddhapuria
(3) Amisha Siddhapuria
(4) Svayam Mehta
from mumbai to portblair return ticket

payment :- 1656 indian rupee
payment ref no:- [protected]IGAAEZVKC1
through sbi netbanking

My flight time was preponed by spicejet if was suppose to be at 6:30 and they preponed without asking or swing the convineince of passenger, I travelled almost 200 km in the mid night so I can catch my flight I collected my boarding pass at 3:26 and waiting for boarding to start, there was no annocements neither anything was mentioned on screen regarding the boarding start, I went on my 10 mins later of scheduled boarding time and still there was no one at the counter or anything on screen so I asked the girl at next counter for my flight, she said i need to wait and carelessly she continued her work, I again asked 5 mins later that mam mins is more urgent as I have to catch the flight, she asked other crew member he said the flight is already set to take off door is closed, still keeping me wonder about what's going on, I asked the girl again she called the third crew member and told him to take us out removing our security tags as well, I requested them p pleased tht n not localite and I have to get another flight and it's not my fault there is no annocements and within 15 mins you are saying flight has gone, he didn't listened anything and said I need to talk to their manager as he is just csr, he didn't even bother to take me to the manager and left, I passed the security checkin and after going here b there for 15 mins I roamed with my bag, and then found another careless aged guy sitting and not bothering about anyone, I went there and waited for 20 mins in que after all this suffering, he said mam it's your mistake you weren't able to board, and this is non refundable and cannot be rescheduled so your money is gone and flight too
He gave me the strait answer with a rude face without any kind of apology as he was doing some favour to me being passenger, so there too neither request nor politeness worked, finally when I had to get out of the airport and buy new ticket I went to security he suggested me to talk to gm and there too this guy was sitting so they didn't even called me inside the cabin neither came out from their own shell they were talking and listening to everything that gm also said we cannot refund of rescheduled, this is the first time I saw something like this happening, boarding never completed in 5 mins and the crew cannot reject the boarding pass passengers, I wasted my 12 hrs to catch this flight which they easily said gone, will never suggest your pathetic flight to anyone in my circle and criticise you on all social networking sites, I need my refund with an apology from spicejet for this horrible experience I had

I have a booking in spicejet sg 280 as pnr - v86i4z from vns to del.
Flight was preponed and i was not informed. I reached the airport at usual time but the boarding counter was closed. No one was there to help it out. When i further inquired, 3 more persons have the same problem. The station master mr rakesh didn't show any response and told clearance is not done by captain.in fact the flight take off after 25 minutes of all the incident happened. We continuously forced him to adjust us but it didn't go off.

How such an ambiguity is possible in airlines.
It's not expected.
The customer satisfaction is neglible.
If any preponement has to be done, customers should be prior informed via proper call.
The whole day wasted off on going to airport.
It's not accepted at all.
In fact i will not recommend any of my friend in future to board spicejet flight.
I want the compensation which is but obvious.
Plus improve the basic amenities which should be provided to customer by default.
Do the needful asap.

On 30th sept i booked a flight with spicejet, a week before that i was hospitalized with heart attack i had a flight back from indigo too, .after advise from spice jet, i got a letter from my surgeon, which i submitted to both airline, indigo gave full refund but spicejet refused to give full amt. Extremely unreasonable, I am senior citizen and they won't hear any complaint of mine, inhuman staff, i will never buy from spicejet, they won't consider a heart attack as valid reason, surely a service industry should have exceptions., badly disappointed.

In a competitive market Customer is King. Surely that must have been taught in MBA school to most of you. Certainly this is not the case when you book SpiceJet and travel. My flight from Madurai to Delhi with my wife and daughter started on a note where I required three premium seats. I offered to pay 3000 for it. Next I have 9 kg excess baggage and one handbaggage. Usuallly this is waived off at least if I buy premium seats. But no. I have to pay extra. I quietly pay 900 for excess baggage and. Don't take the premium seats. Now my handbaggage is oversized. They even weigh it. I tell them it's standard 22 size with size clearly showing as I bought it at a luggage shop nearby. They give me a warning saying don't bring it next time.

Sir if you operate any business this way surely it will close down. When I took my complaint to your office at Madurai airport I was told that the manager comes at 12 after my flight has left. So the security guy or in charge tells me I am harassing him as I believe such poor service would lead to the shut down of the business. He also warned me.

Had I been alone I would have ended in a fist fight. But my preganant wife and 8 year old daughter kept me at bay.

Congratulations for this great effort.

Regards

Dr Yogendra Sameer Yadav

FFNWGB

MADURAI NEW DELHI

and there replies
Greetings from SpiceJet !

This is with reference to your trailing email; please accept our sincere apologies for the inconvenience you have experienced while travelling with us SG-106 from Madurai-Delhi dated 16th Oct ‘16.

At SpiceJet, we take pride in ensuring our customer’s satisfaction and our endeavour is to give them good customer experience, unfortunately, we did not meet your expectations in this particular case.

Upon investigation of the incident, it was found that our staff requested excess baggage charges in accordance with our policy.

Further, the management is concerned to note your feedback, and same has been shared with Airport head.

Once again, we sincerely regret the inconvenience caused and hope that you will give us opportunity to serve you in future.

Thanks & Regards,
Kanika Rathee,
Dear Mr Yadav,

PNR No. : FFNWGB

Greetings from SpiceJet !

This is with reference to your trailing email regarding the travel experience dated 16th Oct'16.

Please note we have investigated for your case and on that particular day passenger having excess baggage of 9kg with huge hand baggage.

Accordingly, our staff has followed the company policy for the above case to charge for the excess baggage.

Customer feedback is always appreciated as it enables us to identify areas that may need improvement.

Despite your experience we do hope that you will give us a chance to serve you again on board.

Thanks & Regards,
Varun Bahl,
Senior Executive - Customer Experience, SpiceJet Ltd

Dear sir

Greetings for the day!
I have booked the above mentioned ticket with SpiceJet for my brother . And I have taken the cake delivery service even they have taken the charges also . .i want to give surprise to my brother for his birthday .but we they have not delivered the cake. I am very disappointed from them . They have created the embarrassing situation for me .

I traveled in SpiceJet flight number SG 103 from DEL to MAA connecting to SG 95 to BKK. As usual, I checked in my two bags at the SpiceJet counter and was told that I would get my bags directly in BKK. So I landed in BKK and got my bags from the baggage claim and headed back to my residence. Over the due course, as I unpacked my bags to put my things back in place, I was shocked to find out that the stuff inside my bag was messed with. Upon serious inspection, I realized that the staff actually went through my belongings and stole several valuables and some Thai currency that I had kept as backup in my bag.
I had a packed box of titan watch worth over 15000. The cello tape on the box was brutally ripped off and as I suspected, the watch was nowhere to be found!!! Even some of my clothes were missing.

I had a power bank in my bag and I was called to clear it out with the security where my power bank was confiscated and I was asked to come get it after my journey. That was when the SpiceJet staff had full access to my bag without my permission. I didn't think much of it at that time and now my cash worth 2650 THB, some dry fruit packs, two expensive shirts and my titan watch are missing.

This is highly unacceptable and as a passenger who was stolen from by their staff for around 23, 000 INR, I should, at the very least, be compensated for my losses, if not the level of disappointment and inconvenience. Apart from the rude responses and low quality of service (which I don't want to whine about) stealing stuff from passengers bag is just hitting a new low. There is nothing the company is doing about this even after several calls and long waits. For what its worth, never traveling with SpiceJet ever again and warning all my friends and family to steer clear of them until I get a satisfactory follow up from SpiceJet.