SpiceJet Complaints & Reviews

Complaint against airline spicejet for illegally preponing flight without intimation to passenger :

Vide pnr number (PNR-X5IW9F) I had booked flight for me and my wife on spicejet flight SG 704 mumbai to hyderabad sector. The flight wad scheduled to depart at 22:45 hours of 20.12.2016. Accordingly we reached airport for checkin at 21.00 hours. We were shocked to hear at the counter that the flight had already departed as airline unilaterally had preponed it to 20:10 hrs without any intimation to us. In fact, on the contrary, I had received intimation through SMS that flight dated 20-Dec-16 from Mumbai is on schedule. Due to the above non intimation, we are put to lot of hardship and at the time of writing this email, are still waiting to be accommodated in the alternative flight. We were to recieve our son coming to hyderabad ftom USA but cant as his flight would have long arrived and he is steanded at the airport. This is harassment and very bad treatment by spicejet to legitimate ticket holders. In view of this we demand compensation of Rs.1 lakh per passenger for the harrasment.

Expect your early response. For any query or communication my email I'd is [protected]@gmail.com or on phone [protected].

Regards

Vimal Kumar Mathur
Sandhya Mathur

On 15/12/16 I travelled from Kolkata to aizawl by spicejet flight no. SG-3281. I was having a keyboard/synthesizer yamaha moxf8 (price 1, 46, 000) with me. Since it is heavy, I already paid ₹4, 667 through online for excess baggage of 20 kgs in addition to free check-in Baggage up to 15 kgs i.e. I was entitled for 35 kgs check-in baggage. When I checked in at Kolkata, I found the instrument weight is around 40 kgs. They charged ₹1500 for excess 5 kgs and an additional amount of ₹1000 in the name of 'special handling charges' saying that they will handle the instrument carefully, it will not be treated as normal baggage and it will not come to the baggage belt, It will be coming separately. They put 'fragile' tag also on the box. But when I reached aizawl, I contacted spicejet staff immediately regarding my instrument, she couldn't reply. It seems they are not familiar to fragile item or instruments. Finally I was surprised when I saw the 40 kgs instrument of 5 ft length with 'fragile' tag is coming on the baggage belt. And the handling staff don't have common sense to stop the belt so that I can take it out of the belt. Finally I shouted to stop the belt and they did. I think no where in the world u will see that fragile item is coming to normal baggage belt. I found the box was partially damaged, upper part came out of three hinges, only one was intact. There was rubber buffer at the bottom, those were removed and lost, There was mud, dust, concrete cement on the box and it was scratched. I am sure the box was fallen down. As it is a musical instrument It was not possible to check properly without power supply and sound system at the airport. But I gave a written complaint to the station manager of spicejet. They told me to check properly in home and let them know. When I checked the instrument in my home, I observed there is a crappy sound under the keys. I doubt the rubber/carbon pad under the key is broken or cracked. And the biggest problem is there is no Yamaha service centre in aizawl. So again I have to carry it to Kolkata. Next day I contacted spicejet stastation manager over phone and told the issue, simply he avoided. He said they have checked the CCTV footage and they didn't find the instrument was fallen down. They have charged ₹1000 extra for handling the instrument and they damaged the box. How irresponsible they are. I request u to take necessary action in this regard and to save the CCTV footage for future reference.

Hello

This is to inform that which i felt very bad on your service and your employees
I was in q at 4.54am but the peoples are not even seen at my face finally they said that flight was closed.. Even though i requested like anything as a bigger too but nobody listened my words and also informed them i should go hospital please give a pass but the peoples nothing care about my words and feelings... As per norms we should be prior at 1 hour before same thing i did but now they didn't followed norms.
Now i need my refund amount as well i need explanation on immediate base.

My details as follows

Name chandrashekhar. A
Pnr: ed7pwk
Flight : sg1069
From: hyderabad-coimbathor

Horrible experience with spicejet.

I booked tickets through net banking for my parents to travel from ahmedabad to dubai.
Morning of flying day i got a call from spicejet marketing guy in dubai to upgrade the ticket to add additional benefits like meal, better seat and luggage handling and sent me link to make a payment and paid it through my credit card.

In evening i got call from my brother that they have blocked the pnr and want my credit card copy. I talked to airline representative in ahmedabad and explained that i have booked ticket through net banking and only for additional benefits i have paid through credit card and if they want they can cancel additional benefit but she was not ready to listen anything and threatened to cancel there booking if i don't send my credit card copy and i was forced to send credit card copy to her whatsapp.

I am not able to understand that why they blocked pnr if ticket was booked through net banking. Thats how we are going to become cashless country.

Pnr: u9ykgj
Representatives of spice jet:[protected]

Dear sir
I had booked a fligh SG188 from sxr to del bearing pnr BFPLUB on 1st july 2016.due to excess weight some of the passengers were deboarded from the flight promising next day complimentary flight plus full refund plus accomodation.next flight was provided but refund was not credited in my account nor i got accomodated.
My humble request to u is to initiate my refund amount or adjust the same on my next booking on 16...

Hi I am sushant keyal. I have booked ticket from bangalore to ahemdabad via Mumbai for 10th January 2017. The tickets have been booked through goibibo.com. The ticket says it to be refundable and it costed close to 3200 rs. I want to cancel the ticket for which cancellation fee is around 2600. This is a very Ridiculous way of misleading and cheating customer. I would report it to consumer court. As it is very cheaply drafted trap for customers.
My phone number is [protected].

DOI 08/12/16
We took flight from DXB TO AMD ON 8/12/16 but when we reached to AMD surprised our luggage were not there and they offloaded in DXB. while talking with spice jet Abad staff as well as customer cell there response very unethical and rude.
I want all financial and metal harassment repair by pay back my loss of 150000in last two days.
Still I not received my luggage.

I travelled from kolkata to bangkok in spice on date 9.2.16 flt no sg 83. i reached bkk in time but my luggage was not traceable. i lodged a comp[laint immediately at bkk flight services who handles baggage of spice in bkk. a complain was also lodged with spice in india via e mail. nobody replied and i also called regularly to bkk flight service to query about my luggage. all my belongings were lost and i had to buy clothes and other utilities to survive 5 days in bkk. after repeated requests and mail, i was told that my baggage was not traceable and the airline asked me to provide bills of the things which were in the baggage and the value also. i provided as many bills as were available with me and the value of the baggage including its content was around 120000.
but after some days the airline called me and told me that they r offering me a compensation of rs 14000 for my baggage which is as per the weight of my baggage.
this is totally not acceptable. the airline is harassing and offering us compensation as if my baggage was filled with vegetables.
i have no option but to knock the door of appropriate court of law to get proper and justified compensation for my baggage and the harrassment i faced in bkk and also here in india from spice.
kamal das
[protected]@gmail.com
[protected]@yahoo.com
.

Kindly note I travelled from kolkata to bangkok in SG83. I upgraded from normal to spice max paying inr2300/-. We were promised that we will have priority baggage claim, but sorry to say the bags came only after about 50 bags. Which is totally a fraud and I am going to complain to consumer rights department.
Apart from that your staff is sir rude and uncultured they wake me up from sleep to take the card from the seat next to me, such a inhuman nature. Definitely I will never fly with you but will put this on public forum also.
If you don't care about your fellow passengers even we don't care for you.
You have to learn to adhere what you promise.
Thanks & Regards
Kaushal bhamuvani - seat no 2b- 2c

Sir,

I have web checked for 3rd dec.16 at seat no. 15a and 15b. I have also reported at your counter at 5.00am for fresh boarding pass and the staff at counter has informed us there is no need for fresh boarding pass. Even your staff has not informed the gate no. To us. We are both female passenger and after security checking we are free to board but we are not able to trace the gate. Any how some lady operational manager informed my husband for reporting at gate no.4 and my husband already informed them that the passengers are already at airport and they have checked the security and able to report within 5 minutes at around 5.20. Am. After knowing the gate no.4 both the passengers have reported at 5.30am sharp at gate no.4. The man on duty has misbehaved and asked us to wait and consult sr. Managers. Finally at 5.50am he has refused for boarding.

When going back also none of your staff cooperated us to exit the gate. After long persuasion he has agreed to inform the security for exit.. After that we have telephoned so many times to customer care and waiting long time to contact them. After so many requests and mails we have received the reply that we have not reported at time. This can be checked from the cctv camera also that the gate was closed before 5.30am sharp.

After long persuasion only i have received the reply that you have reported at 5.41am which clearly shows the malafide intentions of the staff on duty and misbehave us. It is requested to please inquire the time for reported at counter and gate.. You are also requested to please take necessary action in this regard and also reimburse the amount spent on alternative arrangements, other travelling charges plus mental harassment.

Thanking you,

Indu chawla
Tel: [protected], [protected]

Booked my ticket from Delhi to Chandigarh from makemytrip.com with total cost of 1800, , then during checkin you guys asked for 400 extra for checkin luggage, as according to you guys only hand baggage were free. I am really annoyed with such a service. U need to make sure that all the terms and conditions are mentioned at MMT because apparently such an information related to luggage was missing at MMT. Worst experience ever. Sorry to say but in future i am not going to travel with you guys. i felt cheated.

My transaction got failed on 24th Nov 2016 while booking flights on Spice Jet website, but cash points got debited from my account. I have been requesting for return of my Spice Cash points(Topped up through credit card) and followed it up with repeated calls, but I have only been informed that I will receive my points and a call from the service team in next 24 hrs. The 24 hrs have been never ending for me. The flight tickets price dynamically increasing. It is kind of fraud Spice Jet is doing it.
It is frustrating send emails again and again to the Spice Jet Customer relations and Nodal Officer. Bloody cheating people they are. Below are the details of my transaction.

PNR: A4G69S
Transaction Date: 24 Nov, 2016
Mode Of Payment: Spice Cash Points (topped up through my credit card)
Amount: 19572
Travel Date: 24 Jan, 2017

I am an unfortunate customer to have travelled in your airlines to attend an international conferance held at kolkata on 27th november 2016.

I had booked the tockets from cochin via hyderabad - flight nos sg512, sg 674 against the pnr number u4lhfi

My baggage was loaded at cochn on condition the same may be collected at kolkata. Baggage no. Sg [protected]. Now unfortunately spicejet people have misplaced the luggage and as i understand teh same has be dispatched to ahmedabad wrongly.

This has been put me into deep distress as i am left with no clothing, basic necessary toiletories, cash and emergency medicines. While i raised this concern and sorted an urgent help in this matter with the concern executive at kolkata, i should say the experience recieved from the executive was so pathetic and unprofessional. Ms. Anthra, as she spelled her name, never displayed the intention to understand my situation empathetically and rather was arrogant towards me.

She is not sharign the contac tof her superiror nor is in a positon to inform the curren tstatus of teh baggage. Only one statement comes from her - "we have not received and baggage, shall inform if we receive it."

My meeting is scheduled on 27th november at teh hotel address below and further shall be returnign unfortunately in your airlines on 28th november - sg 626, sg 605.

I hereby request you to arrange to deliver my baggage to the below mentioned hotel address latest by today evening with necessary compensation for all the hardships i had to undergo.

Awaiting your speedier response and action.

Hotel address @ kolkata:

Vedic village and spa resort

Shikharpur p o, bagu

Rajarhat, kolkata


My contact : a r sudheer - [protected] / [protected]

Dear sir,

I have paid spice club member upgrades rs 399/- each for mine and my spouse account on 22/09/2016,
Name, contact no/user id
Mr santhosh hegde,[protected]
Mrs. Surekha hgede,[protected]

Payment voucher no.
[protected] dt. 22/09/2016, rs. 399/-
[protected] dt. 22/09/2016, rs. 399/-
[protected] dt. 25/09/2016, rs. 100/-
[protected] dt. 25/09/2016, rs. 100/-

Please check our spice club membership up-gradation status and do the need ful for me to get benefits of the same in my immediate booking i wanted to do for 09/02/2016 today for mangaluru to bengaluru flight with prsent sale offer.

With best regards,

Santhosh hegde
+91- [protected]
G-04 sphatika aprtment,
Vp nagar, udupi, pin 576102
Karnataka state.

Sir

I was travelled in ur spicejet on 22nd nov 3.30 am from bangkok to chennai .After reached chennai my wallet was lost in my luggage .I raised a complaint to MR.vignesh ( assistance counter part ) and he acknowledged a receipt and take a complaint no 40675 .He gave an assurance of " within 24 hours we will call u and revert u " .But still i didnt received any calls from ur side

Mr.Vignesh gave me a no to call - [protected], [protected] .Its a customer care no and they say no complaint no registered on this .

my wallet contains 300 usd + 10000 indian currency ( 2000 rupees note X 5)
credit card and debit card ...

As a team we r travelled almost 66 person in spicejet ...in which my friends 3 watch and gem stones also missing ..He also give u a complaint reg this ...

We trust spicejet a lot and we didnt expect this from ur workers...i am not blamming .This mistake was done by ur luggage clearing person ...pls check and stop this ...it will spoil ur Name ...

lot of times in low fair i traveled through spicejet ...Need a rever for this

Fligh no : SG 96
TIME : 3.30 AM
SEAT NO : 24 -B

NAVEEN
[protected]

Mera naam karamjeet singh hai ma dubai ma work karta hu. ma 04-Nov-2016 ko DUBAI SE AMRITSAR ayea tha spice jet flight ma flight number SG056 aur ma ek bag aur ek led tv 32" ki le ke ayea tha le kin mera koi ve luggage nahi mila tha aur phir spice jet walo ne mujhe 3din bad only mera bag vapis keya tha aur led tv ka bola ki abhi nahi aye hai ma phir 3 vaar ja chuka hu amritsar airport par lakin vo bol rahe ki app ki led tv hmare pass nahi hai maine spice jet ke head office ma complaint ve ki hai par wo bhi kuch nahi bta rahe meri sister di marrige thi maine gift karni thi apni sister ko 15-nov-2016 ko lekin spice jet wale kuch nahi bta rahe plz help me

My another worst experience with spice jet. Before I share I would like you inform about my previous complaint, where my luggage was badly broken by spicejet ground staffs and on complaining I was told that I will not get any help from Spice jet because i didn't complaint about it at the airport. (Its just a way to escape from customers complaints, customers can't dream about the company policies until unless they inform regarding the correct process of lodging a complaint).

Further to this I decided to not to tavel by spice jet but unfortunately i gave another chance to spice jet by travelling to delhi from bangaluru on 19/11/16 at 12:10 AM. First of all like always the flight was delayed by 1 hour and this happened with me for the third time. The crew members in the craft were highly unprofessional by the way they were chit chatting among themselves. On requesting them to change the emergency exit seat to some other seat by my co-passenger the response we heard was please lodge a complaint so that these people of spice jet at ground understands how difficult it is for us to manage in the craft as we cannot change the seat, the flight is full. Also, on asking for water twice we were getting it only after pressing the assistance button above the seat. Anyways somehow with the frustration i traveled with your airline.

Now coming up to my another flight which was scheduled on 20/11/16 from delhi to bengaluru at 8:55 PM. I was travelling from jalahandar, punjab and as there is no airport i decided to travel by train and booked the best possible train I can. Due to some political issues the train was stopped at Amritsar by the government officials and it got delayed by 4 hours. My hard luck expecting some help from spice jet. I traveled with hell lot of difficulties till Delhi by some other train expecting to reach on time but unfortunately that train also got delayed on the way, and I have enough proofs to show that what exactly was the situation. On reaching Delhi airport I entered airport around 10:00 PM out of all the pathetic staffs got one really helpful person (don't remember the name i guess Mr. Basil) he helped and guided me with further steps.

Expecting the same courtesy from other staffs I went to travel booking counter in Delhi. But as always I wrongly expected from spice jet for helping the customers specially during trouble. The staffs at the counter was too rude. I can still consider the person who did billing for me was somewhat decent to refuse that he can't help me. The another fellow who was sitting over there was too rude to even listen my request. I don't know his name but he was sitting in the left side of the counter.

The thing was one day one of my friend missed the flight and was in same condition but the airline helped him by adjusting the amount o[censored]pcoming flight with what all he has paid for the flight missed (Can't imagine spicejet will ever do this) . BUT IN MY GENUINE CONDITION THE STAFFS NOT AT ALL HELPED ME, ALSO WERE TOO RUDE TO CALM DOWN A PERSON WHO IS IN DIFFICULT SITUATION. THERE IS A WAY TO SAY NO TO CUSTOMER YOU CANNOT GET RUDE IF ONE IS REQUESTING YOU FOR SOMETHING.

I was requesting to adjust my amount and try for some refund from previous flight which i have missed but the staffs gave me excuse of saying manager is not there he has left at 9 so we cannot do anything. I requested them to call and check with the manager but no one bothered and they again said they can't call. Only during exceptional case they will call the manager. I WANT TO KNOW IF MY CASE WAS NOT EXCEPTIONAL AND GENUINE THAN WHAT CASES ARE CONSIDERED AS EXCEPTIONAL BY THE MANAGERS. Is it i need to be known person to him to get my work done??? They didn't helped me not even called the manager and further to this they were really rude while handling my case. I understand the protocols but it is not that the airlines do not help customers in need my friend was helped but i was not in the same situation. That means the system is corrupt and they don't have defined criteria of considering the cases. At least they should have a Manager on Duty if the staffs are not competent enough to handle the customers. After all this drama, while payment I told them i don't have cash, but just old notes. Billing amount came to be 8, 293. I gave 9 notes of 1000 Rs. because at airports i was told it is accepted and no further condition was put. But the staff told me to pay 293 separately as they don't have change. I said i don't have change and card won't be working so please consider this. But to this also i didn't got any help as they refused to accept 1000 rs note. Somehow i had last 300 bugs with me which the team took and on reaching Bangalore I had nothing left to travel to my house. Further to that i only know how i managed to end my day with such a great support from SPICE JET.

Last but not the least, I am really great full to see the worst of spice jet and the courteous and helpfulness of the staffs. Specially that one billing person who was unnecessary jumping in between when i was talking to other billing staff and was unnecessary getting rude.

Thank you so much one again. IN CASE OF EMERGENCIES NO ONE SHOULD TRUST SPICE JET FOR ANY HELP.

Arushi
[protected]@gmail.com

Hi my name is prashant shetty from mumbai boarded flightsg 154 dated 19-nov-16 departing at 7:05 pm from kochi to mumbai. My pnr is fg25mb. Im frustrated and worst flight ever. I jst wanted a tablet for headache first spoke to female at a counter as the pain was unbearable. I asked her help for first aid she knew nothing. She told me wait and went off. I called the customer service spoke to a female called v dinesh she told arranged but no help called again helpline he disconncted called third time spoke to abhishek he say give phone i asked a lady frm spice jet she says we dont have check in plane.
Trust me you guys gave me stress to the core.
I need what actions will me takin or else i will be taking this matter.
I need a callback
[protected]

Hello team, we have booked 3 tickets on 18th of Nov 2016 from chennai to Visakhapatnam and it was at 6.30pm.After reaching airport they just informed us the flight has been delayed due to some technical problem.and we got message just before 15mins of boarding.i have the connected train to catch up from vizak at 11 50 n the flight will be reaching at 11.45.and that is next to impossible for us to catch the train.its just a serious problem I m facing.i m going home after a year and late night I don't have any other option to travel back to my home that's samblpur, orissa.spicejet members didn't even listen our problem.my last and first booking ever in spicejet.i ll wil give 0 rating out of 100 guys.

Dear sir,
• i had booked 3 tickets by spicejet flight delhi to chennai sg-107 leaving on 13th august 2016 at 6.55 a. M. My pnr no was w5juuv. The passenger names were mrs a. Lakshmanan, mr sarath sabrish & mrs. Manjari lakshmanan. We reached the spicejet counter on the 13th august 2016 at 6.00 a. M. We were made to move from one counter to the other and we finally reached the 3rd counter before the closure of ‘check in’. Being a long weekend there was a huge rush at the counter. We requested the lady at the counter to put us on the flight as it was very important for us to be in chennai. The lady at the counter informed us that she would have a word with the flight captain. He informed her that the flight load was full so we were not allowed to board the flight.
• we requested the manager and he told us that we would be put on the next flight and he requested one of his staff to take us to the booking which is outside the airport. Once we were outside they told us to book fresh tickets and that our tickets would be refunded.
• we could not take the next flight because each fare was over rs15000/-.
• spicejet has refunded the fare after deducting cancellation charges. This is not correct because had it been a “no show” spicejet would not have refunded the amount we would have lost the entire amount. The fact is that we were not allowed to board the flight because the flight load was full
• as a result of this cancellation i had to cancel 1hotel booking at mahabalipuram, 2 at pondicherry & 2 at yercaud. Return tickets by indigo airlines 6e 652. Pnr no q5pd2v
• after writing 3 mails to spicejet, i have now received a mail saying that we had web checked in and instead of going to the boarding gate we had gone to the counter. This is not correct as we did not web check in. Had we checked in then it would be no show we would have lost the entire booking amount. This is not the case.
• as a result of the high handedness of spicejet our whole holiday was ruined. I a retired senior citizen have not only incurred financial loss of rs54646/-but also mental agony.in view of the above i request at least compensation of rs54646/- (Rupees fifty four thousand and six hundred forty six only)
Looking forward to a positive & favourable justice
Warm regards
Mrs. A. Lakshmanan
[protected]