SpiceJet Complaints & Reviews

My flight time was preponed by spicejet if was suppose to be at 6:30 and they preponed without asking or swing the convineince of passenger, I travelled almost 200 km in the mid night so I can catch my flight I collected my boarding pass at 3:26 and waiting for boarding to start, there was no annocements neither anything was mentioned on screen regarding the boarding start, I went on my 10 mins later of scheduled boarding time and still there was no one at the counter or anything on screen so I asked the girl at next counter for my flight, she said i need to wait and carelessly she continued her work, I again asked 5 mins later that mam mins is more urgent as I have to catch the flight, she asked other crew member he said the flight is already set to take off door is closed, still keeping me wonder about what's going on, I asked the girl again she called the third crew member and told him to take us out removing our security tags as well, I requested them p pleased tht n not localite and I have to get another flight and it's not my fault there is no annocements and within 15 mins you are saying flight has gone, he didn't listened anything and said I need to talk to their manager as he is just csr, he didn't even bother to take me to the manager and left, I passed the security checkin and after going here b there for 15 mins I roamed with my bag, and then found another careless aged guy sitting and not bothering about anyone, I went there and waited for 20 mins in que after all this suffering, he said mam it's your mistake you weren't able to board, and this is non refundable and cannot be rescheduled so your money is gone and flight too
He gave me the strait answer with a rude face without any kind of apology as he was doing some favour to me being passenger, so there too neither request nor politeness worked, finally when I had to get out of the airport and buy new ticket I went to security he suggested me to talk to gm and there too this guy was sitting so they didn't even called me inside the cabin neither came out from their own shell they were talking and listening to everything that gm also said we cannot refund of rescheduled, this is the first time I saw something like this happening, boarding never completed in 5 mins and the crew cannot reject the boarding pass passengers, I wasted my 12 hrs to catch this flight which they easily said gone, will never suggest your pathetic flight to anyone in my circle and criticise you on all social networking sites, I need my refund with an apology from spicejet for this horrible experience I had

I have a booking in spicejet sg 280 as pnr - v86i4z from vns to del.
Flight was preponed and i was not informed. I reached the airport at usual time but the boarding counter was closed. No one was there to help it out. When i further inquired, 3 more persons have the same problem. The station master mr rakesh didn't show any response and told clearance is not done by captain.in fact the flight take off after 25 minutes of all the incident happened. We continuously forced him to adjust us but it didn't go off.

How such an ambiguity is possible in airlines.
It's not expected.
The customer satisfaction is neglible.
If any preponement has to be done, customers should be prior informed via proper call.
The whole day wasted off on going to airport.
It's not accepted at all.
In fact i will not recommend any of my friend in future to board spicejet flight.
I want the compensation which is but obvious.
Plus improve the basic amenities which should be provided to customer by default.
Do the needful asap.

On 30th sept i booked a flight with spicejet, a week before that i was hospitalized with heart attack i had a flight back from indigo too, .after advise from spice jet, i got a letter from my surgeon, which i submitted to both airline, indigo gave full refund but spicejet refused to give full amt. Extremely unreasonable, I am senior citizen and they won't hear any complaint of mine, inhuman staff, i will never buy from spicejet, they won't consider a heart attack as valid reason, surely a service industry should have exceptions., badly disappointed.

In a competitive market Customer is King. Surely that must have been taught in MBA school to most of you. Certainly this is not the case when you book SpiceJet and travel. My flight from Madurai to Delhi with my wife and daughter started on a note where I required three premium seats. I offered to pay 3000 for it. Next I have 9 kg excess baggage and one handbaggage. Usuallly this is waived off at least if I buy premium seats. But no. I have to pay extra. I quietly pay 900 for excess baggage and. Don't take the premium seats. Now my handbaggage is oversized. They even weigh it. I tell them it's standard 22 size with size clearly showing as I bought it at a luggage shop nearby. They give me a warning saying don't bring it next time.

Sir if you operate any business this way surely it will close down. When I took my complaint to your office at Madurai airport I was told that the manager comes at 12 after my flight has left. So the security guy or in charge tells me I am harassing him as I believe such poor service would lead to the shut down of the business. He also warned me.

Had I been alone I would have ended in a fist fight. But my preganant wife and 8 year old daughter kept me at bay.

Congratulations for this great effort.

Regards

Dr Yogendra Sameer Yadav

FFNWGB

MADURAI NEW DELHI

and there replies
Greetings from SpiceJet !

This is with reference to your trailing email; please accept our sincere apologies for the inconvenience you have experienced while travelling with us SG-106 from Madurai-Delhi dated 16th Oct ‘16.

At SpiceJet, we take pride in ensuring our customer’s satisfaction and our endeavour is to give them good customer experience, unfortunately, we did not meet your expectations in this particular case.

Upon investigation of the incident, it was found that our staff requested excess baggage charges in accordance with our policy.

Further, the management is concerned to note your feedback, and same has been shared with Airport head.

Once again, we sincerely regret the inconvenience caused and hope that you will give us opportunity to serve you in future.

Thanks & Regards,
Kanika Rathee,
Dear Mr Yadav,

PNR No. : FFNWGB

Greetings from SpiceJet !

This is with reference to your trailing email regarding the travel experience dated 16th Oct'16.

Please note we have investigated for your case and on that particular day passenger having excess baggage of 9kg with huge hand baggage.

Accordingly, our staff has followed the company policy for the above case to charge for the excess baggage.

Customer feedback is always appreciated as it enables us to identify areas that may need improvement.

Despite your experience we do hope that you will give us a chance to serve you again on board.

Thanks & Regards,
Varun Bahl,
Senior Executive - Customer Experience, SpiceJet Ltd

Dear sir

Greetings for the day!
I have booked the above mentioned ticket with SpiceJet for my brother . And I have taken the cake delivery service even they have taken the charges also . .i want to give surprise to my brother for his birthday .but we they have not delivered the cake. I am very disappointed from them . They have created the embarrassing situation for me .

I traveled in SpiceJet flight number SG 103 from DEL to MAA connecting to SG 95 to BKK. As usual, I checked in my two bags at the SpiceJet counter and was told that I would get my bags directly in BKK. So I landed in BKK and got my bags from the baggage claim and headed back to my residence. Over the due course, as I unpacked my bags to put my things back in place, I was shocked to find out that the stuff inside my bag was messed with. Upon serious inspection, I realized that the staff actually went through my belongings and stole several valuables and some Thai currency that I had kept as backup in my bag.
I had a packed box of titan watch worth over 15000. The cello tape on the box was brutally ripped off and as I suspected, the watch was nowhere to be found!!! Even some of my clothes were missing.

I had a power bank in my bag and I was called to clear it out with the security where my power bank was confiscated and I was asked to come get it after my journey. That was when the SpiceJet staff had full access to my bag without my permission. I didn't think much of it at that time and now my cash worth 2650 THB, some dry fruit packs, two expensive shirts and my titan watch are missing.

This is highly unacceptable and as a passenger who was stolen from by their staff for around 23, 000 INR, I should, at the very least, be compensated for my losses, if not the level of disappointment and inconvenience. Apart from the rude responses and low quality of service (which I don't want to whine about) stealing stuff from passengers bag is just hitting a new low. There is nothing the company is doing about this even after several calls and long waits. For what its worth, never traveling with SpiceJet ever again and warning all my friends and family to steer clear of them until I get a satisfactory follow up from SpiceJet.

I was booked to travel mumbai to kochi on spice jet flight 163, pnr:- q8stvz on 1 september 2016, 2 hours odd before the take off i am informed that this flight is cancelled due to technical reasons. when i called their helpline, i was informed by a very rude person that we can be accommodated to the next flight on 2 september only, which i refused for as i had confirmed hotel reservation to munnar, thekady and cochin hotel stays that i could not cancel or reschedule and was too much to be done and i stood to loose a lot of money as well. besides i dint have to stay in cochin on my arrival i was travelling to munnar and it a 4 hour plus ride on the ghats so i had to do it at a reasonable hour. i requested them to re book me on go air who had the next reasonable flight time an 1.5 after this cancelled flight which they have refused. i was left with just one option of pursuing my trip by booking us on go air by myself and requesting spice jet for a refund of the difference in fare as none of this was my fault whatsoever. no one even bothers to write back and when i rewrote to them when i got a mail where they claim to have refunded me the fare of the cancelled flight but refuse me the difference. this is unfair and totally wrong as we have done no wrong infact been harassed and made to spend more money for no fault of ours where the airline should have made some positive effort to re book us to the next flight on the same evening understanding that we had a trip planned. it is shocking to see how the consumer is treated and the airline takes no responsibility for actions best known to them and people are left high and dry for no fault of theirs.

Hello Ms. Suman,

This is Pratim Acharya. I am quite sorry to inform you that I am not at all satisfied with the work of Customer Relation Service Team of Spicejet.

If you go through the below following mails I have requested for return of my Spice Cash points(Topped up through debit card) and followed it up with repeated calls, but I have only been informed that I will receive my points and a call from the service team in next 24 hrs. The 24 hrs have been never ending for me.

So, a humble request to encourage.the authority to revert back my points as the flight ticket price are getting high due to dynamic pricing.

Dear Mr Acharya,

Greetings from SpiceJet !

Thank you for getting in touch with us.

With reference to below email; we are looking into the transaction details and shall get back to you asap.

We would be happy to assist you, should you require any further clarification.

Hi,

This is Pratim Acharya. My Spice Club User ID is[protected]. I had Topped Up amount of Rs. 3343 on 14th Oct 2016 in my Spice Cash Point.

I was trying to book a round trip from Bangalore to Mumbai when the transaction failed in which I was using my Spice Cash points;presently I have only 66.86 Spice Cash Points.

It's my humble request to you to revert back the points as quickly as possible, so that I can continue booking my tickets.

Thanks & Regards,
Pratim Acharya
+91-[protected]

On 2nd october 2016 i along with my 5 year old twin boys were taking a spice jet flight sg 126 from hyderabad to delhi which was scheduled to depart at 9:30 pm. We reached the airport well in advance as the norms ask us to be there 2 hours before time. We checked in and were told that the flight is delayed and will take off at 11:40 pm. The call center lady who called said that there was a technical issue. When pressed for the issue they said that the flight was coming from pune and the run way was closed and they had got to know about the same two hours earlier. When asked why it was not informed earlier she said she is the only one calling and there are 125 passengers to be called. I asked to speak to her supervisor or some one higher up. When they came online i told them that as i am traveling with two small children the 5 hours wait will be too long and requested them to provide some lounge facility or to shift me to any alternate flight to which i was told that they are sorry as they are low cost airlines they have not tie up with lounge and can not do anything for me. They can however provide food to me and i was assured that they will provide a place for me and the children to sit where we can be comfortable.. However the fact was that no place was provided, no food or water provided and no announcements were made when the flight was delayed further. The ground staff was rude and insensitive to the needs and when asked about the food and water at 11:30 pm they vaguely pointed to one direction. The attitude was go eat if you want
This is what i feel should be done in such situations
A) offer a lounge of some other facility to the passengers who require it the most (Elderly people, mothers with young children)
B) airlines in such cases should find the availability in the other carriers and make alternative arrangements.
C) the announcements should be made in such cases as airlines can not assume that all passengers are waiting in the same area (As assumed by spice jet)
D) please provide training to the ground staff to behave properly in these situations and not make the people feel as if they are doing a great service to the client
It was a harrowing experience for myself as well as my children. I saw many people with children as young as couple of months old silently suffering. I also met a lady who told me that her brother had met with an accident and was critical so she had to go to delhi at any cost. Each one o[censored]s had our personal reasons to take the flight at that time, however it turned out to be one of the most horrible experience till date.

Non-refunding my money for re-scheduled/cancelled flight by Spicejet and resorting to unfair trade practice by unlawful pricing.

Dear Sir/Madam

Following are fact related to my complain with airlines vide reference no. 00089519

1. Booked two tickets on 1st October 2016 vide PNR no. P2Q16L for travel on 2nd Nov. 2016 by flight number SG-706 to participate in family religious activity on 3rd November at Chhapra, Bihar.
2. As per schedule the flight was to land at 6:10 pm with sufficient time to reach railway station to board the train at 7:30 pm. We paid 4200/- per ticket to reach on time.
3. Just after 10 days on 10th October airlines informed that the flight SG706 has been cancelled and we will be accommodated in next flight SG708 which will reach about 45 minutes later than the original booked schedule. Such a delay is not acceptable as basic reason of travel to attend the function is not possible due to late arrival at Varanasi.
4. Such a crucial delay will force us to stay overnight at Varanasi and travel next day because the last train at 7:30 cannot be boarded if flight lands around 7:00 pm. Besides, travelling next day would not enable us to attend the function.
5. Under such circumstances, we need full refund so that we can travel by alternate airlines (Indigo) which guarantees to land at 6:00 pm by departing around our original schedule of 4:10 pm.
6. Besides, after 10 days of booking the airline (Spice jet) has revised ticket price 30% lower. They are selling it for 2800/- where as they charged us 4200/- earlier. We feel it to be unlawful trade practice. Upwards revision nearer to the depart dates are understandable but downward revision is cheating and difference should be refunded to all who booked in advance.
7. WE FEEL AIRLINES HAVE DELIBERATELY CHEATED US FRAUDLANTLY BY SELLING TICKET AT 30% HIGHER PRICE on 10 days earlier booking and subsequently forcing us to travel on re-scheduled alternative flight which is unacceptable to us.
8. We have referred your document/rule/guidelines “Civil Aviation Requirements Section-3 Series M Part IV” dated 6th Aug 2010. As per section 1.4 and 1.5 of the CAR airline are obliged to pay full refund and compensation if reason of cancellation/delay is not due to extraordinary circumstances.
9. Our case can never be categorized under force majeure situation because the reason cited by airlines is that of “routine annual winter re-schedule” which was already known to them at the time of booking. They deliberately booked at higher price by giving wrong schedule information to trap us.
It is therefore requested to get refund my full amount of 8400/- for two tickets urgently within 2 days so that we can re-book on alternative flights to reach on time. In spite of repeated request airline (Spice jet) customer care /nodal/applet authority has refused to refund my legitimate money. In such circumstances we will be entitled for compensation of 100000/- rupees against my missed religious function forced by airlines by holding my money.

(Anjani Kumar Singh)
[protected]

Dear sir,
We were a group of 7 travelling from Dehradun to Kolkata on the 13th of October 2016 at 5.15 pm.
At the check in counter your staff Disha and Mohit were really rude and Uncooperative.
My mother is paralysed and cannot stand or walk without support. They refused to give me a front row seat and said only last row seat is available for her.When I told them she can't walk at all and it will be difficult to transfer her to the seat they said it's my problem not theirs. So I told them I will request the first row passenger to shift, your staff Mohit says he will come and see how I manage that and will come till the flight to see what I do. Is this the the training you give your staff? Instead of helping passengers they threaten and smirk at you.
Moreover we were 7kgs over weight they refused to waiver off 1 kg per person and made us take out 1 kg from each of the checked in baggages.
I understand that SpiceJet has their policies and they cannot go against it but this is not the way to behave with your passengers.
I will never travel in this airline again and will tell my family and friends to do the same.
We are paying for the tickets and not travelling for free. The least you can do is help a person instead of smirking and being rude.
I really want to know the reason behind their behaviour if no action is taken I will write about this on social media and also send this to the people who are at an higher authority.
You have no right to trouble a wheelchair passenger or any passenger as a matter of fact and unnecessarily be rude. The staff that you hire are inhuman and have no courtesy.
SpiceJet really needs to improve their training and teach their staff to help the passengers instead of troubling us and making it difficult for us to chose this airline in the future.
Awaiting a response as soon as possible.

Regards
AVNI JALAN
Jalan.[protected]@gmail.com

I boarded spicejet flight SG2647 on 4th Oct 2016 from Jabalpur to Mumbai. The flight was scheduled at 12:20pm from Jabalpur and its a 2 hour flight but it came at 3:30pm and landed in Mumbai at 5:50 pm. I had a Jet Airways flight from Mumbai to Bangalore at 6.20pm which was well timed by me according to their schedule leaving me with 4 hours. But due to delay from Spicejet side I missed my flight and had to book another ticket for more than double the original price. So please refund for my losses, that is, for the Missed flight ticket amount and the difference of the next ticket that i had to pay extra.

I tried to become a member. ph.[protected]. shanthi selvaraj. intial formolities filed, but the amount 599 was not asked, registered my name, addrass. e.24. d. r. d. o. township. labquarters. kanchanbagh. hyderabad 58. take necessary action, make me a member, guied me, which way i have to pay the money. i have already given the full details of me however, name. shanthi selvaraj. ph. no.[protected]. i am especting my problem resolve soon.

I was travelling unwell(viral fever 104) from Delhi to b'lore in SGI 197 on 7 Oct'16. The crew doesn't care to provide water even when asked 4 times. Atlast co-passenger provided me with his bottle since he had his food booked and had received water with the meal. The crew was rude and unresponsive to everything. I request you to teach some humanity to your staff. You are liable for passengers travelling through your plane.

I flied from muscat to hyderabad via ahmedabad on 10th of sept'16. I have 33 kg checkin baggage at muscat. I dont carry any hand baggage. I was allowed to aboard with 33 baggage from muscat. When i was boarding the flight from ahmedabad to hyerabad. At the check in counter the person not allowed to board he said to pay extra 3 kg. I was shocked i said to him that i am regular customer of spice jet once it is cleared from muscat nothing i paid. I paid around ro.10.800 for the same. I request you to kindly refund the same to me.

Thanks & regards
Syed abdul majid
Contact no.in india.[protected]
Muscat no.[protected]
Email:- [protected]@alhabib. Om

Hi,
I booked my ticket from Delhi to Kolkata by Spicejet, journey Date 9/10/10 having PNR No.SG-C3K9NI.
Today evening at the eleventh hour I got an SMS that no free check-in luggage allowed in my.
My, query is how can I know that I've booked such a ticket allowing no free check-in luggage. For which I got very much tensed & not understood what should I do?
Please revert back urgently.
Regards.
Pabitra Kumar Roy

I was having flight from kolkata to guwahati for spicejet pnr-dd9rqx on 5th oct 2016, i reached airport almost 45 mins before departure (was late due to unavoidable traffic in kolkata), but i was not allowed to board flight after severe request. as per my knowledge we can board flight till 25 mins before departure but they didn't agree. wasted lots of time requesting them and finally i had to miss the flight. i need you to take an action on this and also want the most of my refund amount. according to spiceject customer care it is 'no show' refund but it is not my fault because the airline executive said i can do normal cancellation since it is airline's mistake by not allowing me to board the flight even with few mins left in hand.in fact she said only taxes would be deducted from the amount and i ll get atleast 80% amount. kindly take an action on this and also refund the ticket amount asap.

Self and my spouse b anuradha were having a valid tkt from hyd to kochy by flight 1067 dated 7th oct. on the way to airport we got stuck up in traffic near gachibowli and the no we had of spicejet call centre was informed giving our pnr no. that we may be late by 10 mts.she told she will tag the pnr and at airport counter they will wait. unfortunetely we recd the counter by 15mts late ie half an hour before 7 pm the flight departure time .one ms sharma at counter said nothing can be done as we have not come before 45 mts time . we told the delay is communicated. she told none told her. when gave proof of the call centre call. she verified and told you asked for 10 mts grace but came 15 mts.all this discussion took 10 mts. on requesting at last ms sharma contacted some one in flight and told not possible. my wife mother is serious we going to kochy is urgent, when said she responded .we have cabin luggage only .she noticed it . conveyed as a ritual to flight cabin. not allowed. yes there was delay but a more customer friendly approach is not exhibited by her. we being senior citizens pleaded her in vain. later on insisting took to supervisor, with whom she briefed already the negative approach. supervisor tried and told flight left it was 655 pm only.
kochy is a rare sector from hyd, not frequent flights available. we were literally drained by the counter lady. we paid through our hard earned money the ticket at premiumonly to deny the boarding pass just for 15 mts late. yes rules are there, we also worked in senior positions and retired with unblemished record, but never ever caused any trouble to customers ie our marketing customer or my wife sbi customers.
the attitude of ms sharma is of concern.
request to send her to a training reg CRM, empathy .we left the airport with a heavy heart.
please read the complaint and act positively.
yours
disappointed customers
y sudhakar rao
b anuradha
hyderabad
7th oct 2016

Dear SIr

1. I am writing to you to apprise you of my experience with Spicejet.
2. I am an Army Offr (Colonel) and was booked on Spicejet SG 160, SUNDAY, 02 Oct 2016 - Sector Mumbai – Delhi - Jammu (Scan of ticket and boarding pass enclosed).
3. Due to sudden security related developments in Jammu & Kashmir and the situation that the Army has to deal with, which was well known to the country through media, I requested for advancement of ticket to 01 Oct, Flt SG 160 to reach Jammu in an early timeframe.
4. I also requested for the ticket be changed at the same cost paid by me earlier as it based on security requirement for the Country (Call reference No[protected] Sep 16 – 09:20 A.M with Anupama from my mob No [protected]).
5. It pained me that, inspite of my request for this as a Special case for national level security requirement, 'Anupama' consulted her senior also and mentioned that the ticket can be advanced but cost of cancellation and additional amount must be paid (request listen to the recorded conversation of the call).
6. Few salient issues that emerge are as under :-
(a) Since it was a national level security requirement, the attitude of Spicejet for not considering advancement of ticket at same cost is not appreciated and non- patriotic service.
(b) Though finance is important for your airlines to sustain, but your organization also has a commitment towards the national level which Spicejet failed.
(c) This was a special case of an Army Officer reaching Jammu and refusal to waive off charges sends a very strong and wrong message both in the Army circles and for citizens of the Country. This irresponsible and negative approach is not pro-national to say the least.
(d) The message being that “Money is more important to Spicejet and that Spicejet has no commitment to the national level cause”.
7. I feel ashamed to address this issue to such an esteemed organization like Spicejet and such irresponsible attitude was surely not expected. Surely this has NOT been taken well in our Army circuits and social media.

Col Santhosh
[protected] - [protected]@gmail.com

My flight was from kolkata (ccu) to mumbai (bom). the flight was at 07:55 am. due to heavy traffic i reached the airport at 07:15. i had already done the web check-in. i went to collect my boarding pass where the personnel at the counter told me that i couldn't board the flight as i was late. i requested the staff to let me board the flight as i was in an urgent need to reach mumbai. despite so many request he was very stubborn and didn't gave me the boarding pass. the behaviour of the staff was not at all acceptable. his was of communication was very rude and disrespectful. i request the team of spicejet to take care of such issues and let passengers board the flight if they are late by few minutes.

Name: ankit ganeriwal
Pnr: i8lqz
Date of journey: 01-oct-2016
Flight no: sg 488
Contact number: +91-[protected]
Email id: [protected]@gmail.com