SpiceJet Complaints & Reviews

I have missing my baggage in spice jet aircraft in Delhi by staff mistake
Now I want my baggage on my home
Why not sending
And not receive my calls

My Wife is suppose to travel from chennai to mumbai on 25 feb 2016 5:50 AM
She reached at 5 AM and done all checking and come to gate at 5:30
The gate person told that gate is closed you cant travel and also no refund .
we have almost 20 minutes and my wife is alone she is dont know about chennai where she can go . she requested also but your employee didnt allow . but all other airlines shows customer satisfaction but your airlines total cheap employee no manner how to talk with lady.

I've been a frequent flyer with Spicejet airlines as it is a lowcost airlines and convenient flight timings which suit my travel needs. Ive been told about its good service to passengers and in their magazines they mention these customer experiences mostly.

Ive taken the economy class seats on most of my bookings with Spicejet and then upgraded to SpiceMax at the airport during checkin. They promise you Priority checkin, Extra legroom, complimentary meal & beverage, priority baggage delivery.

Well, let me tell you, this is not true! TOTALLY DISSATISFIED BEING SPICEMAX PASSENGER!

apart from extra legroom and complimentary meal & beverage, the rest is FALSE!!
Even the complimentary meal & beverage is subject to availability. Its not like you get first preference to choose a meal. whenever they reach your seat, whatever is available, is offered to you.
Priority checkin doesnt happen since there is a long queue and noone cares if you are economy or SpiceMax passenger. On ALL occasions Ive never got my baggage first. Ive seen economy passengers take their bags and walk out and Ive recieved my bags later. Also twice I was carrying glassware and requested for FRAGILE sticker to be put on the bag, which I noticed upon delivery of the bag, the sticker was missing. Imagine how the bag must be manhandled!!!
Ive travelled twice to Bangkok from Goa. This flight is Goa- Kolkata via Mumbai and then Kolkata- Bangkok and same way return. On the return flight on 24th, the flight crew was tired and sleepy and not attentive to many guests. In fact one of the stewardess was rude to a passenger who didnt have space to keep his bag in the overhead bins. Ive personally not had a rude interaction with the crew but its not nice to see such an experience with other passengers too.
The windows of the airlines has almost always been stained from the outside as well as the inside. The housekeeping staff that comes in to check and clean the aircraft at Mumbai does a hasty negligent task.
Not a good experience with Spicejet and not a true low cost airlines for sure!! Im not happy to upgrade to SpiceMax at all!!!

Hi,


I My Aunty traveling from mumbai to amritsar on pnr Spice Jet- B9VWTD. have been overcharged at the checking counter.
I was carrying a total luggage of 45 to 50kgs(30 check in luggage and 14 cabin is allowed by Spice jet for 2 person. ).
Your person at the counter denied me to take a cabin bag along with me, she claimed that since i had excesses baggage of 6 kgs but instead they forced me to pay for 20 kgs. I have been robbed off by your ground staff. The person has misbehaved with my sister. They were two ladies travelling and so this has been done deliberately. I want you to give a clear justification to this on email here.

It is shocking to see how your ground staff at mumbai airport is irresponsible and not fit to be at the position, instead of helping passenger they are trying to make more money out of it. And collected 5300 Rs.


MAKE MY TRIP I'D NO. NF[protected].
Spicejet cash receipt no 499983

SPICE JET PNR NO. B9VWTD.

PASSENGER NAME.

1. KULDEEP KAUR FEMALE AGE 45

2. SINDER KAUR FEMALE AGE 42


KINDLY REQUEST TO ATTEND MATTER AS PRIORITY.


Thanking You

Amit Agrawal

[protected]@hotmail.com

Mob. +91 [protected].

Hi,

My wife, Gargi Dave, travelling from Ahmedabad to Hyderabad today on SG511 with my 16month old baby.(AIRLINE PNR:X6DWRS) She being first time traveller on flight was unaware of baggage rules. She was carrying total of 26kgs in 2 bags (one suitcase and one cabin bag). Cabin bag being 9kgs. Upon instructions by spicejet staff at the Ahmedabad airport she decided to checkin the entire luggage (cabin bag and main bag). But the staff at the airport said it is overweight baggage and charged her Rs;3000 when they should have let her carry her cabin bag with her. Unwilling to help her they just said they cannot do anything. They should have atleast told her to carry her cabin bag with her. This behaviour against female passengers with kids is a disgrace. It just looting money for people.

I request a refund on the overcharged baggage as she should have been allowed the 7kgs with her in the aircraft as per the allowance.

We 4 members travelled on 2nd Jan, 2016 from goa to delhi in flightSG178 i need boarding passes to claim LTC as i have lost them

I booked two tickets on 12TH Jan for UDAIPUR TO DELHI IN SG-2634 FLIGHT FOR 13th Feb. Scheduled departure was1320 HR. On 14th Jan it was rescheduled to 1620 HR & on 29th Jan it was resheduled to 2010 HR. Reaching at Udaiput airport on 13th Feb, scheduledvdrparture was announced as 2025 hr, which was again changed to 2055. THIS IS HEIGHT OF MIS MANAGEMENT AS ALL OTHER FLIGHTS OF INDIGO AND JET SCHEDULED AFTER SPICEJET HAD ALREADY LEFT. THIS HAD CAUSED GREAT INCONVENIENCE TO ME &MY AILING WIFE. PL COMPENSATE ME FOR THE PAIN & INCONVENIENCE CAUSED TO ME AND MY AILING WIFE. PL REVERT WITHIN 24HR, ELSE FACE LEGAL ACTION THRU CONSUMER COURT.

She banged the leaf-let several times on my mobile phone (which I was holding) to get my attention. I was really surprised by her behavior. When I called her back and said that this is not the right way to behave she gave some ridiculous explanation- that the leaf-lets were very slippery and it slipped out of her hand.
Later on while landing she told my wife- you must be behaving very badly with your children.And while I was passing her while getting down - she was murmuring good-bye to everyone and when I passed she said-not to him (to her colleagues).
I am a Marine Engineer for the last 40 yrs I am flying different airlines and meeting different air hostesses but never came across such an awful ugly and misbehaved air hostess.

Hello,
Date of incident - 26th jan 2016
I have already called mutilple times on support number ([protected]) from my registered mobile and no body is providing required information . I have already sent screenshot evidence where it is showing that 1950 rs deducted and 4777 rs is refund amount .4777 rs is being credited in credit shell. I have booked Spicejet air ticket for flight SG703 from Varanasi to Mumbai for 27th jan 2016 on 25th Jan 2016 . 6727 rs has been dedcuted from my credit card account.
I have cancelled this (PNR (U5SKJS ))ticket on 26th Jan 2016 near about 2 pm . There was issue on spicejet website .If there is any issue on website, then why it should (customer) suffer ?In technical terms, I have asked them to check with spicejet backend technical team whether I have cancelled tickets . They can check logs & IP's .
In screenshot, it is clearly showing that 1950 Rs is cancelled/chnage amount and 4777 rs is refund amount and this amount is being credited (4777 Rs) . . How will i get credit shell information or refund amount information without cancelling ticket?

This is the problem of spicejet website where my cancellation is not updated in central system. I have also asked to share logs where cancellation is not completed by me .

Thanks & Regards,
Sateesh Singh

Please note that passenger may raise his dispute with the respective bank by providing the refund reference number 74100995167000074460605.
ATM card no; [protected]
Branch : swargate pune
from : Spicejet
date :10 Aug.2015
Amount : 10896
Name : Satish Arjun Bhosale
Sir, above transaction but yet not amount deposited/ credited in my account but this amount not reflected.but company said that amount is deposited.
so verify
Thanking

Spice jet has cancelled my booking due to overbooking in flight no SG 511 ahmedbad to Hyderabad. No satisfactory answer given despite of my booking status is confirmed and they spoiled my time and money.I want to go for consumer court because it should not happened.

Hi, I am new to the forum and would be highly delighted if this unattended concern is addressed. I had my flight from Bangkok to Delhi with the pit stop at Kolkata. SG84 followed by SG243 from BKK to CCU and CCU to New Delhi respectively on 9th Jan. The flight timings were early morning from BKK at 5:10 BKK time and CCU it were to reach at 6:45 IST. The connecting flight was scheduled to depart at 7:30 and I were to reach Delhi at 10:30 in the morning at Domestic Airport. However, (the pilot mentioned it was the weather condition which to our surprise 25 degrees in CCU is quite non-buyable) owing to the announcement, we had a stopover at Guwahati and custom clearance was granted not before 1030 IST which obviously caused the connecting flight miss. Considering that I were to be in New Delhi with Family at the earliest possible; Spice jet (Mr Rahul at CCU Airport) guaranteed that the amount would be redeemed and that the Airlines was apologetic for the inconvenience. I had to take Jet Airways (Spot rate 15 K INR) which got me in New Delhi at 2030 Hrs and I rightly demand a reversal of this amount from Spicejet.

Instead of Fragile Sticker on the baggage, it was mishandled and my item when opened was found in pieces. I was very properly packed and wrapped a temple to take to Dubai from Mumbai in flight SG 03. I requested each and every person i came across to handle the baggage well as it was marble temple in it. It is very disappointing that Spicejet have appointed uneducated and cheap staff who either dont care or cannot read or cannot see the sticker. I understand you might have problem in handling cancellations and refunds and lost baggage, but i fail to understand how you cannot take care of baggage which has fragile sticker on it. It is not a mistake, not an error, not fault. It is irresponsibility of staff handling the department and it is irresponsibility of senior staff for appointing such careless staff or employees and indirectly it is irresponsibility of Spicejets owner to appoint such staff to let careless people work/sleep/ below them. i do not need refund. just want to inform will never my self travel or recommend anyone on Spicejet.

Y don't the owner shut down the spicejet airlines. Horribly slow, disgusting, no value of passengers time. Owner with i don't care attitude. Rascals can't ur flight be on time.

Sir, on 31st December 2015 I booked a flight from Dehradun to Delhi in Spice Jet airlines, I also booked a connecting flight to Mangalore through another airline. Bearing in mind any last minute delays by the airlines I had kept almost 2hrs30mins transit time. Now Spicejet has changed the schedule of DED-DEL flight to 1:05pm, causing me a very difficult situation where I will have little time to change my flight. Hence, I requested for cancellation and complete refund as now I will have to travel by road to reach in time, but the company insists on levying cancellation charges of 1800 INR per ticket which will be 3600 INR for me, which I believe is unjust. As I have informed them well in advance and they will have a booking on my seats, but for me it is a complete loose loose situation, I not only have to make taxi arrangements which in the present law and order condition is scary and pay for it and also pay for the airline company whose service I am not availing. My PNR no is F79CHZ. I wish the company is at least benevolent enough to give me a complete refund.

Hi Team, Spice Jet should be banned from the airlines industry as they do not want to refund your money at any cost in case you are panning to cancel or re plan your travel. I had to pay 7800 for replanning my travel within half an hour of booking. The customer care executives are hopeless.

This is d worst experience from spicejet customer care people..as flights got cancelled due to fog on Nov 23rd..n I had raised a complaint with d no-373676, they r just playing fool wit the customers..last week they told it'll b refunded next week..If I call dis week dey r saying it's been refunded last week itself..They think their customers r insane..u ppl shld maintain some dignity while handling ur customers n not to mislead ur customers by giving fake informations lik dis..worst airlines..

Hi I am Kunal Rangari, was travelling from Mumbai to Dubai on 29th Dec 2015 by Spicejet flight. I checked in my bag before entering into flight and when i got down at dubai airport, i did not found my baggage there. I am continues in touch with spicejet customer representative, but there is no response from them. Please do the needful Details: Flight SG13 Boarding time 1:45Am IST Spicejet complaint No. - 374289 DNATA complaint- DXBXH63274

PNR DC547X It is surprising that SJ never send the Travel Insurance Policy along with the eTicket. When I buy eTickets from Indigo the ticket and Policy are sent immediately but not for SJ even you spend your valuable time asking for it. I have communicated with SJ CR about 10 times so far but the answer I get from CR and nodal officer made me think that those two posts are there to dodge the issue with customers. They cannot be dullards as defined by Vivekananda more than a century ago. They may be pretending to be more stupid than what they are following Parkinson dictum as the latter is gainful in our hapless nation. Moreover the issue smacks of a scam. Where the money is going? Are the fliers aware that an Insurance without policy is meaningless. Communication with the TATA AIG as suggested by SJ CR was also not answered giving credence to the fact that it may be a case with hand in glove arrangement. How can SJ ask their customer to get the policy from Tata Aig?? It is SJ who had collected premium along with the ticket and it is bound to provide the policy without being asked as per gentleman's agreement if at all they honour it.

Hi we were supposed to travel to Hyderabad from tirupati this afternoon for 2.15 spice jet flight and we reached the airport 45min before but unfortunately the counter was closed before the time and there was not even a single staff of spice jet to assist us we asked the airport authorities they suggested us trying in the booking counter to find someone but unfortunately there was no person at the counter too and again when I asked the airport authorities they found out and said everyone is back near the flight and they can't have access to go there . Because of this we missed the flight and there was no proper response from customer care also when we contacted them they were like we have to be there before 2hrs for checkin then I questioned them asking why is it mentioned in itinerary that we have to be there atleast 45 min before and they dint have the answer for that and now again I wantedly booked the flight for the next available thing and I am here 2hrs before and the counter is still closed . So I kindly request a proper action to be taken against this kind of behavior airlines staff