SpiceJet Complaints & Reviews

Sir, on 31st December 2015 I booked a flight from Dehradun to Delhi in Spice Jet airlines, I also booked a connecting flight to Mangalore through another airline. Bearing in mind any last minute delays by the airlines I had kept almost 2hrs30mins transit time. Now Spicejet has changed the schedule of DED-DEL flight to 1:05pm, causing me a very difficult situation where I will have little time to change my flight. Hence, I requested for cancellation and complete refund as now I will have to travel by road to reach in time, but the company insists on levying cancellation charges of 1800 INR per ticket which will be 3600 INR for me, which I believe is unjust. As I have informed them well in advance and they will have a booking on my seats, but for me it is a complete loose loose situation, I not only have to make taxi arrangements which in the present law and order condition is scary and pay for it and also pay for the airline company whose service I am not availing. My PNR no is F79CHZ. I wish the company is at least benevolent enough to give me a complete refund.

Hi Team, Spice Jet should be banned from the airlines industry as they do not want to refund your money at any cost in case you are panning to cancel or re plan your travel. I had to pay 7800 for replanning my travel within half an hour of booking. The customer care executives are hopeless.

This is d worst experience from spicejet customer care people..as flights got cancelled due to fog on Nov 23rd..n I had raised a complaint with d no-373676, they r just playing fool wit the customers..last week they told it'll b refunded next week..If I call dis week dey r saying it's been refunded last week itself..They think their customers r insane..u ppl shld maintain some dignity while handling ur customers n not to mislead ur customers by giving fake informations lik dis..worst airlines..

Hi I am Kunal Rangari, was travelling from Mumbai to Dubai on 29th Dec 2015 by Spicejet flight. I checked in my bag before entering into flight and when i got down at dubai airport, i did not found my baggage there. I am continues in touch with spicejet customer representative, but there is no response from them. Please do the needful Details: Flight SG13 Boarding time 1:45Am IST Spicejet complaint No. - 374289 DNATA complaint- DXBXH63274

PNR DC547X It is surprising that SJ never send the Travel Insurance Policy along with the eTicket. When I buy eTickets from Indigo the ticket and Policy are sent immediately but not for SJ even you spend your valuable time asking for it. I have communicated with SJ CR about 10 times so far but the answer I get from CR and nodal officer made me think that those two posts are there to dodge the issue with customers. They cannot be dullards as defined by Vivekananda more than a century ago. They may be pretending to be more stupid than what they are following Parkinson dictum as the latter is gainful in our hapless nation. Moreover the issue smacks of a scam. Where the money is going? Are the fliers aware that an Insurance without policy is meaningless. Communication with the TATA AIG as suggested by SJ CR was also not answered giving credence to the fact that it may be a case with hand in glove arrangement. How can SJ ask their customer to get the policy from Tata Aig?? It is SJ who had collected premium along with the ticket and it is bound to provide the policy without being asked as per gentleman's agreement if at all they honour it.

Hi we were supposed to travel to Hyderabad from tirupati this afternoon for 2.15 spice jet flight and we reached the airport 45min before but unfortunately the counter was closed before the time and there was not even a single staff of spice jet to assist us we asked the airport authorities they suggested us trying in the booking counter to find someone but unfortunately there was no person at the counter too and again when I asked the airport authorities they found out and said everyone is back near the flight and they can't have access to go there . Because of this we missed the flight and there was no proper response from customer care also when we contacted them they were like we have to be there before 2hrs for checkin then I questioned them asking why is it mentioned in itinerary that we have to be there atleast 45 min before and they dint have the answer for that and now again I wantedly booked the flight for the next available thing and I am here 2hrs before and the counter is still closed . So I kindly request a proper action to be taken against this kind of behavior airlines staff

This is a complaint about SpiceJet charging for extra baggage. My and wife travelled from Mumbai to Bangalore on 05Jan in SpiceJet flight SG415 and our PNRs are respectively ZCT1NN and WCU7XN. Due to our circumstances, we had to book our tickets separately, and they were not on single PNR. SpiceJet counter person took advantage of this situation and inspite of our request that as a husband and wife, we should be allowed to put our bags together (and calculate baggage weight accordingly), the person did not get convinced. He measured me and my wife's baggage as 18.4 and 13.2 KGS and charged me for excess 3 KGs which was Rs 900. Sir, the person did not measure our handbags and did not allow us to adjust the weight also from baggage to handbag. Our handbags were half empty and we requested that our total weight will be very much within (15+7) x 2 that is 44 Kgs, but still the SpiceJet person charged Rs.900. What I feel is that these charges are taken wrongly, because effectively, SpiceJet did not carry excess baggage for the two o[censored]s. Even if he considered both o[censored]s separately, he could have allowed me to adjust weight in my handbag which was nothing more than 2 kgs (so even my total was less than 22 Kgs). My complaint is that he can't be selective in taking weights (not taking handbag weight is wrong) and these charges are fraudulent. Please help in recovering this amount from them, as they have refused it after calling their customer care.

I am passenger flight number SG1042 and I reached counter 7-45 for issue boarding pass but counter was closed I enquired about counter incharge then one person NS.NagaRaju, Manager came from out side that the counter already closed. I quested him now time 7-45 why counter closed misbehaved with me and other passengers, actually fight time8-30 after elaborate discussion my self and Sri .ShivaprasadRao MP, other passengers he issued boarding pass .i.e 8-00 am Please sir, enquiry in the matter and take nessasary action against him for crating problem and misbehaving with passengers in time counter closed . A.Radhakrishna, Advocate & Sr.journalist. HYDERABAD

Dear ConsumerComplaints Team, My PNR is F368FI Total amount paid for ticket 8742 INR. Today (10 January, 2016) had SpiceJet flight ticket from Hyderabad to Chennai at 5.55 AM along with my wife and 2months old baby. I have reached near SpiceJet counter at 5.10AM but the SpiceJet staff members told I cant be on boarded for 5.55 AM flight because I'm late and they have not allowed me to go to counter as well instead they gave an option and said which will be gives to only few customers and to be shocked it was usual new ticket for 7 AM flight which priced 15000 INR for each person. This is really disappointing and frustrating service from SpiceJet not allowing passenger who is carry baby of 2months just because I reached 5-10 minutes late, they had time to argue and waste my 15 minutes but no to understand passenger. When I checked with customer care they said there are no records of you updated in our system of your reporting, can somebody tell SpiceJet that when your staff member has sent you back without allowing to speak person at counter and returned then how will be there any record. Later when I spoke to customer care they say I'm allowed to flight the board at least 45 minutes before take off but in my case why I have asked to go back home. Disspointed passenger, Navid Khan - [protected].

I have cancelled my itinerary (PNR: HF5RFB) from Chennai to Delhi (roundtrip) on 20th of Oct, 2015. But I haven't received the refund. I have called 8-10 times to Customer care of SpiceJet but still no progress has been made. They raised complaint with id CR/375801/2015 on 17th of Dec, 2015 and told me that their customer Relations team will get back to me at the earliest but no one contacted me by any means. Now its approximately 3 months but till date I haven't received my money back. Now their customer care numbers are not responding and when I mailed to spicejet at [protected]@spicejet.com on 28th of Dec, 2015, they replied that my account details have been moved to concerned department to process the refund and refund shall reflect in coming days but now its 10 days I haven't received my money. Then again I mailed them on 7th of Jan, 2016 they are asking me to have Your patience. I just want my money back because for me INR 8, 553 is very big amount. Please help me to get my money back.

I was travelling from Calicut to banglore via SPICE which got delayed by 30 mins, due to which i missed banglore to Guwahati flight, again a SPICE flight. i had more than 1 hour difference between the flights 1. the Calicut staff did not give both the boarding passes 2. when i went to the Bangalore staff, the lady in charge was very unapologetic, rude and was of no assistance. missing a connection flight due to delay in the first flight is understood, happens, but such unapologetic and rude behaviour is not. I AM NEVER FLYING SPICE AGAIN P.S : from banglore airport i booked a jet flight with a connection flight with time difference of 40 mins. i received both the boarding passes, they took care of the luggage and had a great flight.

As per the airline no charges were to be levied on cancellation on cancellation of tickets during flood but on my bookings with pnr no.NF[protected], NF[protected], NF[protected] and NF[protected] about Rs 6200/- are charged with no reason to explain. Plz reverse the amt and avoid further communication.

31st Dec 2015 - flight - SG521 Problems faced - On the Boarding Pass it was allotted Gate 4 for Boarding to the Airplane. I was there all most 2 hours before. Without prior intimations they changed it to gate 1 Not a single guy came to tell us from spicejet that go to gate 1. I entered almost the last guy to your horrible airplane felt like i was put inside an Oven. Even saw everyone complaining to start the AC. It was bad for a Airplane without AC lol. When i went to the washroom after it took off i found a Big Packet which was not removed from there as its used by the Cabin Crew to collect the Used Food Glasses or drinks Cans etc after use by passengers. It was cool to see how bad can a Airplane be. But cabin crew guys were very good and awesome people. Your seats are now old and looks like dirty everywhere. 4th January 2016 - Flight - SG522 Flight departure was 1700 hours it was 16:35 when i asked the Crew on the Boarding Gate to allow or your flight will surely be late. She said the flight is not yet ready 👎👎 I saw the refuelling was undergoing. We almost stood 10 mins in the Pavement after Boarding gate towards the Plane. It was very annoying. Again it was Hot inside the Cabin. Now when I asked one of your cabin Crew member will we gonna reach in time as its 1715 hours now and its almost 15 mins late he said no we are not at all late. He ran into the Cockpit though but in style. I never saw any Cabin Crew behaving like he is a Superstar he was acting there he must leave this job and go for Bollywood or tollywood hahahaha Now that was fun. He acted stupidity and every passenger knew he is behaving some kinda like an Actor. Thanks to the Pilots they made us reach 1855 hours and that was almost just 5 mins late. Its awesome. But Abhishek the Funny Crew Member was funny until i saw him helping a Airsick guy really good way. Airhostess were very polite and nice. When I reached the airport for my luggage it came fast as usual on Ahmedabad airport its superman delivered but my bags trolley was broken. Not only mine but almost 7 people had the same complaint. A spicejet airport crew lady said i will send a complaint and feedback. But it was not satisfying for me neither anyone. I know your terms but 7 bags were broken and if you guys just break like this oneday i will start hating you. Your iPod controls were broken in every seat and it was messy old menu books didn't even like to touch. Hope you read this and make sure you guys work on best possible ways or oneday its not gonna spicy more for your red airplane and yea its Hot only inside the airplane with stupid acting Crew Member lol Sad a Foreigner said its the worst airfly in my life he was looking more than 60yrs. Neither your Tollfree number works now.

Due to more then 3hrs delay in departure of (Spicejet flight No SG-103/PNR- L8N5XJ ) my ward Mehul Devrani couldn’t get connecting flight No.AI-42 /PNR No. H9CT1) on dated 31/12/2015, Spicejet official didn’t help him and he was force to stay there in Delhi and suffered mentally & financially. I request pls help us to compensate financially by Rs. 25000/- to cover financial and mental loss

Dear sir, It sorry to say you that due to non adhering flying time schedule by your (Spice jet flight No SG-103) from Dehra Dun to Delhi (Terminal No.1C) my ward Mehul Devrani who is having PNR No L8N5XJ of your flight No SG-103 is not able to catch connecting Air India flight No.AI-42 /PNR No. H9CT1 (schedule departure 17:20 of 31/12/2015 from Delhi T# terminal.) On Calling your[protected] they are just regretting the situation and not assisting/ co-operating to provide any board in other flight /flights, Please look into the matter immediately and facilitate him for boarding in any flight today or tomorrow from Delhi to Chennai.It strange due to your negligence or whatever it may be my ward Mehul Devrani is suffering. I request you please accommodate to send him at his destination (Chennai ) today or tomorrow and confirm me by mail/ my mobile No. [protected]. "" You may please arrange to pick him at T1 & board him No.AI-42 /PNR No. H9CT1 before departure" E-Ticket MakeMyTrip Booking ID -NF[protected] Booking Date -Thu, 17 Dec 2015 Itinerary and Reservation Details Spice jet SG-103 Departure Dehradun (DED) Terminal DEDThu, 31 Dec 2015 12:40 hrs Arrival Delhi (DEL) Terminal 1CThu, 31 Dec 2015 13:25 hrs Non-Stop Flight Duration:0hr 45m Passenger Name Type Airline PNR E-Ticket Number mehul devrani Adult L8N5XJ L8N5XJ Connecting Flight Air India AI-42 Departure Delhi (DEL) Terminal 3Thu, 31 Dec 2015 17:20 hrs Arrival Chennai (MAA) Thu, 31 Dec 2015 20:00 hrs Non-Stop Flight Duration:2hr 40m Cabin:Economy Passenger Name Type Airline PNR E-Ticket Number mehul devrani Adult H9CT1 098 [protected]

Dear sir, My PNR details are below. I received below mail from Spice jet. (PNR-NFELQR): Your flight SG 3404 dated 18-Dec-15 from Vijaywada is delayed due to consequential effect of bad weather at Bengaluru and will now depart at 7:05 PM. But, actual flight time when booked tickets is 2.20pm. Then changed to 5.20pm...then changed to 5.40pm...and then 7.05pm..finally started at 7.30pm and got luggage back in chennai at 9.10pm. I missed my SG indigo flight due to this delay. When contacted spicejet ticket office staff ...they replied that they are not responsible...how can spicejet change timings so freequently...Because of this I incurred Rs.40000 tws rebooking my SG tickets without my fault. I request you to compensate me in this regard. I can provide all proofs of expences.

Sir, I am a serving air warrior in Indian Air Force.I have traveled in spicejet with pnr number C1EE8L from cochin to ahmedabad. It was via chennai. From chennai i have board in flight number SG 502.Flight has got cancelled from chennai due to technical problems.Then they promised me that the flight is rescheduled to 1800 hrs.But with out any notice they cancelled the flight.As a soldier i was was suppose to report to my unit before 2359 hrs of 27 Dec 15.They don't even provide another flight and give me refund.Then i have made a reservation in jet airways up to mumbai with GDS PNR 7ZWCBB which cost me ₹8112/-.And from Mumbai i take a bus to vadodara where i am looking my duty.I am a common man living with my specified salary.i have lost the money i book for spice jet that is ₹6090 they refund me ₹3163/-.I have spent ₹8112/- in jet and ₹1000/- for bus.Please do the need ful to get my money back.

My brother flied from Muscat to Ahmedabad on 21st December, 2015 with spicejet SG62 on PNR: NRQ8GB. he had brought 48inch TCL brand TV as check in baggage. when opened in house we found that the screen was damaged completely. on complaining on spicejet customer complaint website we are told that its our mistake of not checking the working condition of TV on Ahmedabad Airport itself and its not any fault of spicejet of mishandling. many people are coming on daily basis with such electronic item and they hand it over to airlines with a trust. now how is it possible that all people take out the item on airport, plug in and check the condition of the item. I just need compensation of my product damage which they are denying. my mobile no. is [protected].

I am sitting in the plane while I am writing this complaint. Our flight was booked for 1.15 pm and was then delayed to 2.30 pm. When we reached airport, it was delayed to 2.50 and then we have to sit another hour in the flight before it finally started. I missed my train to home due to this

My mom wss suppose to fly today at 9 but flight get early and it get take off before 30 min... My complain is i will going to travel on 31st December 2015... I want status of my flight if suppose its get delay aur take off early...