SpiceJet Complaints & Reviews

Status-I have booked a ticket for my son &myself(pnrR8Q8FW) on 1 august to attend a meeting at 2pm but flight was rescheduled to evening &I couldn't attend meeting.Had to pay for check in luggage.My new bag (Rs2400)checked in was torn &in a condition that I cannot use. Pls look into the matter for the inconvenience&give compensation for damage bag.

I had booked the flight at 7:45 Am on 28th Oct 2015 through goibibo. Spicejet rescheduled to 8:40 and they did not share information with me, When i am doing web check in it is showing 8:40am when i asked goibibo people they are telling its rescheduled and spicejet is not responding. Its taking long time and finally disconnecting .

Cancellation for PNR LFB5PR. My ticket was from Kolkata to Pune on 22nd Oct'15. I cancelled the ticket on 21st Oct'15, 23:41 hrs. on the portal of Spice Jet - www.spicejet.com. Ticket cost was Rs.5788, cancellation was rs.1950 and refund value was Rs.3838. When I call spicejet helpline ([protected])on 24th Oct for refund status, they tell me that ticket was not cancelled and I am not entitles for any refund. Thankfully, I saved the screen shot of the cancelled ticket .It can clearly be seen on the screenshot that the refund value has been mentioned. Yet they say I am not eligible for refund. Please help

Spicejet is refusing refund of change fees for a passenger who was unable to travel on the original flight date due to he was diagnosed with dengue.
We sent all the relevant documents to the co. which includes blood reports confirming dengue also hospitalization charges.
While it was all over the news about people dying in NCR and gurgaon due to dengue how can they not make an exception??

Please advice what shall i do next??

Most unprofessional customer service staff and when I wrote to them about my experience only response i ever is we will get back to you at the earliest. I think they define earliest as reincarnation or Never ! Worst airline ever !! And worst customer service staf

Dear sir, my self debarshi banik, a travel agent from agartala, tripura. I had a group pnr of 10 passengers traveling from kolkata-agartala on 18 oct 2015 on which 9 passengers names were updated & rest 1 pax seat kept in hold by the airlines. All payments were clear while creating the airlines pnr. Yesterday 15 oct 2015 airlines simply release the 1 seat from my group pnr without notifying me & forfeited the 1 pax full amount. When i checked the pnr i was just shocked. I did also mail the airlines, airlines nodal officer & appellate authority regarding this but they didn't react at all. Kindly help us in this regard & please arrange the full refund for the same.

Spice Jet Airlines flight no SG 108 chennai to delhi Total Loss accrued to us : 31378 + 8000 = 39378/- (due to forced buying of other airlines ticket at the last moment ) We had booked Spice Jet tickets Del to Chennai and return during one of the offers released in july 2015 We had a confirmed booking for flight number SG108 on 27th Sep from Chennai to Del at 7:15 p.m. We had started early from our place but got stuck in traffic due an accident but managed to be only 5 mins away from airport at 6:26p.m. We called up spice jet (call log image attached) to request for web check-in or some other mode of holding onto the boarding counter. The call center executive replied that flight is delayed by 20 mins ( new time been 7:35 pm) and we can safely report by 6:50 p.m. and there will be no hassle in getting the boarding pass On this we argued with the person that there is no intimation been send to us for delay in flight neither by call or email whereas all other Air Carriers send a message on flight delays. To this he accepted the system fault and apologized and assured us that it will be taken care as we reach the check in counter before 6:50 pm Upon hearing 6:50 p.m. from the spice jet call center, we got a breather but still asked the cab driver to rush to the Domestic Chennai airport. We reached Spice Jet boarding counter number 05 (pic attached) exactly at 6:35p.m. Which is 40 mins prior to the original flight timings and also 15 mins prior to 6:50p.m. - Timing told to us by the spice jet call center executive. But to our surprise Spice Jet CRO told he has closed the counter and denied us boarding saying we made several announcement at the airport and closed the boarding 5 mins back as all the passengers had reported(which clarifies the over booking in itself ). We kept on arguing and requesting the CRO to let us board the flight as we did not have check-in baggage’s. But For first 15 mins, he did not listen to us and kept moving between counters to kill time, and after requesting him repeatedly, he made a call and said nothing is possible as documentation has been done. We told him about our conversation with spice jet call center, to which he replied that he is not aware why the call center guys gave us wrong information and he cannot do anything. We requested him to let us talk to his seniors and he said he is the senior most person here. However when he was calling someone in his team we overheard him of talking about overbooking to his team member and that’s why he did not let us connect to anyone else. And immediately he tried to push us away saying that there is flight of Indigo at 8:05 pm and we can try there as seats are available there (just a point that no airlines will push his customers to his competitor airlines unless he is at fault ) as he was trying to cover his over booking fault. We immediately ran to indigo counter to check the prices. The prices were exorbitantly high costing us total of 31378/- for 2 tickets. Once again for last time we requested him to accommodate us in spice jet airlines which had still 20 mins left for its departure but refused in spite of that he tried to lure us by saying that he will get us some discounts on indigo and tried wasting our time and finally said not possible. Hence we had no option but to run to indigo counter airlines which was about to close their boarding. We shouted on him last time by saying that you wasted our time and did not cooperate to which he replied very shrudely saying sorry that he cannot help because there are no seats in the spice jet airlines. After this it was very clear that they sold our tickets to someone else on higher premium rates or the flight was already overbooked and hence did not accommodate us. I was shocked to hear this but had no time to discuss as our reaching Delhi by mid night was very critical and I ran on the airport with my luggage to get the indigo air tickets. Upon reaching there the Indigo CRO told us that they have closed the boarding. But just on one single request they re-open the boarding for two o[censored]s and even took our check-in luggage and co operated in the best possible way by arranging for our priority security check and all helping us in all best possible manner like a true professional. So If Indigo cud re-open the counter, Iam very sure Spice-jet could have re-opened too but this was a clear case of overbooking and selling our tickets at a premium. Since we bought the tickets 2 months in advance at just 16000 bucks to and fro. Spice jet made enough profits by selling it again at a premium. This is a clear cut case of cheating and unethical ways adopted to earn huge profits by spice jet. Let this go each and every top official in spice jet and let them compensate us by reimburse our loss to us. Tried to travel for the first time with spice jet and had a very bad experience and will never ever prefer or recommend anyone for spice jet.

I had booked a flight to and from Delhi to Kathmandu for October in April. Now spicejet says it more operates that flight and has cancelled the ticket. It refused to make any alternate arrangement and neither did it pay any interest for the money it holded for months. Is this careless acyt justified? I would be more than happy if spicejet is penalised for such unjustified deeds.

I had booked a flight from Chennai to Coimbatore for the 6th Of September. Scheduled to depart at 6 am. Flight was postponed to 7.30 a few days before departure. After checking in to the airport flight kept getting delayed until 10 am! The flight never took o[censored]ntil 9 am had to book another flight at double the cost to get to Coimbatore. No refund updates from Spicejet what so ever. I want to know how to claim the excess fare i paid and missed my important meeting in Ooty that day in the afternoon. The utter mismanagement on their end not only cost me but a number of other passengers.

I Mahesh Agarwal, i was booking flight from Madurai to Chennai (7.45 a.m to 9 a.m) and Chennai to Kolkata ( 9.55 a.m to 12.20 p.m) on 11th October, 2015 in spicejet flight with 2 PNRs, after booking then i know both flight are connecting flight. So i request to them (Spicejet) due to lack of knowledge mistake happened, because difference between both flight only 55 minutes so please allow me Boarding facility & Internal Transfer Facility but they are not response properly and two time customer care disconnect the connection without satisfactory response. Both Executive Name & Call time given below :- Someswar 5.26 P.M (13.09.2015) from [protected] to [protected], Rupali 5.55 P.M (13.09.2015) from [protected] to [protected] and Mr. Jagdish & Mr. Pravin they are also not co-operate me. i am facing problem last two days from spicejet, they are harrase. So please suggest if same flight connecting and i had already ticket both flight then why they are not co-operate & allow boarding & internal transfer facility. i also sent mail but not response properly they don't want to give any kinds of services I just want to allow Boarding & luggage Internal Transfer facility in same flight, but they are trained to harrase passengers. Regards, Mahesh [protected]

I Mahesh Agarwal, i was booking flight from Madurai to Chennai (7.45 a.m to 9 a.m) and Chennai to Kolkata ( 9.55 a.m to 12.20 p.m) on 11th October, 2015 in spicejet flight with 2 PNRs, after booking then i know both flight are connecting flight. So i request to them (Spicejet) due to lack of knowledge mistake happened, because difference between both flight only 55 minutes so please allow me Boarding facility & Internal Transfer Facility but they are not response properly and two time customer care disconnect the connection without satisfactory response. Both Executive Name & Call time given below :- Name Time of Call Call From Call To Someswar 5.26 P.M (13.09.2015) [protected] [protected] Rupali 5.55 P.M (13.09.2015) [protected] [protected] and Mr. Jagdish & Mr. Pravin they are also not co-operate me. i am facing problem last two days from spicejet, they are harrase. So please suggest if same flight connecting and i had already ticket both flight then why they are not co-operate & allow boarding & internal transfer facility. i also sent mail but not response properly they don't want to give any kinds of services I just want to allow Boarding & luggage Internal Transfer facility in same flight, but they are trained to harrase passengers. Regards, Mahesh [protected]

SpiceJet on its online booking portal does a bunch of almost unethical things to get extra money from naive customers - * Spice Assurance and TATA AIG insurance automatically added to each passenger booking. Thus you have to unselect for each passenger and thus creates ways to get money for customers you are not as careful * You have to select an option to not get emails from Spice jet (ie you are automatically added to their mailing list). I think customers should have the option to be add themselves to the list rather than have them be added by default. This is again sneaking up customer consent without really asking them * Prices for seat allotment - it is not mentioned clearly that this is an optional step. "skip to continue" is in very small font * At the end before payment, you dont have an easy way to unselect the add-ons that might have gotten added by default because of the design of the booking form. Thus, consumer has to go through the entire booking process once again to unselect the extra charges for extra services added by default. I would strong urge SpiceJet and other airlines to stop these "by default consent" options on their websites. As website configurations keep changing, it is very difficult for consumers to detect these micro frauds and "forced assumption of consent" for extra charges or extra spam. This is highly unethical. Spice Jet management - I understand there are revenue pressures, please stop being cheats.

I booked a flight ticket from guwahati to Kolkata on[protected] for September 5, 2015 by spice jet pnr TYEQ4 Q through my debit card [protected].

The same ticket has been debited to my account 3 times.

One payment has been refunded.

One more refund has to be made.

The problem may be due to erratic internet connection.

Kindly retain only one payment, and refund one as requested.

Thank you.
PAULA KUTTALA
E mail: [protected]@gmail.com
Mobile: [protected]

This is regarding the very poor servide and unethical practice demonstrated by Spicejet airlines. I booked a ticket for my parents to travel from Chennai to Delhi on 5th Sept'15. I paid Rs.500 and sought SpiceJet assistance service. Since my parents are old and also new to flight travel, I opted for this with the expectation that someone will assist them from the time they get the boarding pass till they collect their baggages in Delhi. Thats what I was told when I spoke to customer support team few days back. However there was no support provided by Spicejet. I spoke to them in the airport many times to help my parents get necessary support. I realized that spicejet team have asked some other passenger to help my parents and I could see them following the passenger. I spoke to my parents few times from outside and they said there is no one from spicejet assisting them. My repeated requests at the airport fell in deaf ear. The support staff (Subhash) was very rude and infact he was talking in a rude way to few other customers as well. Not sure whether he has been deployed only for that only. He infact asked me to accompany the passenget till they board the flight. I felt this comment was very sarcastic and inspite of taking care of the elderly people and he defended his action and didnt bother to respond to my questions directly. This is totally unacceptable and Spicejet should take full responsibility for this unethical act, apologize to me. I dont need the refund and but I would like to ensure they accept their mistake, dont take customer for a ride and sensitise their staff to behave properly with customers.

Today I was booking my tickets from Srinagar to Delhi for 4th Oct, 2015. Spicejet deducted money from my online account & haven't issued any tickets to me. Moreover there customer care executives mentioned that we can't help it & you need to wait for 15 days for refund. Spicejet spoiled my whole trip & now the fare is also gone up & they are keeping my money for 15 days & I am now not able to book any tickets without money Regards Ashish Agarwal [protected] agl.[protected]@gmail.com

I had booked a Spicejet ticket for my father 71 yrs old on spicejet wioth PNR-OFFZRR.The booking was made on 28th April on a Spice Saver fare Travel Date Flight No. Aircraft Type From / Terminal To / Terminal Dep Time Arr Time Fare Type Airline Current Flight Status Fri 28 Aug, 2015 SG 653 Boeing738-800 BENGALURU KOLKATA / T2 10:40 AM 1:05 PM SpiceSaver Fare SpiceJet Arrived Sun 13 Sep, 2015 SG 658 Boeing738-800 KOLKATA / T2 BENGALURU 6:55 PM 9:15 PM SpiceSaver Fare SpiceJet On time - When called the customer care regarding few clarification i am told this is a hand baggage only fare ( Hand baggage only fare was introducted by spicejet only afte June ) and i can vouce and my booked itinerary confirmation proves the type of ticket i had booked (Spicejet denies the correct booking changes the itiinerary and now makes it hand baggage only fare. Attached ticket which shows this is not a special condition ticket i recived post my booking - ever since then we have been harassed by Spicejet authorities and customer care . We have written to that airline as well but no help other than falsifying information .i would want an explanation from Spicejet and provide a resolution to this at the earliest

Booked E ticket booking ID No NF[protected] from Hyderabad to Ahmadabad. we booked three tickets through make my trip on 11th July 2015 @ 4:51pm there is nothing mentioned on the ticket that only 7kgs luggage allowed & at time of taking boarding they asked us to pay Rs.750/- each o[censored]s. Complaint given on counter but no reply I strongly Condemn

CR/363423/2015 SpiceJet Booking PNR O8ZHQZ: 15 Aug 2015 Delhi-Kolkata for MS. CHAKRABORTY I would like to know : 1/ How could your staff desert my mother in wheelchair and advised her to climb the stairs herself ? 2/ Despite mentioning 10 times, how come there was no FRAGILE TAG in the bag ? My bag contained a Vase that was destroyed due to your carelessness and other stuff were severely damaged. Who is responsible for this carelessness ? Day by day your services are deteriorating beyond any conceivable standards. I am thoroughly ashamed to have taken a SPICE JET Flight. While travelling to Delhi and Srinagar during the same trip, I had used GO Air and Indigo and there has been no chance of complaints. Your airline was horrible

I keep a spare cell phone in my bag. Everytime I travel, i carry it in my check in baggage. It is missing from my bag. With no other airlines I travel, it has ever been stolen. I have regsitered an FIR and will make sure the employee responsible is found and also spicejet for not monitoring the employees.

SOn 15-Aug-2015, at 08:41, Harinder Singh wrote: Dear Sir What is the status of SG 2411???? My son is travelling from Delhi to Chandigarh and your flight is cancelled... This is really disgusting... He choose to travel by air instead of Shatabdi... Thanx to you people he is still at airport. We are really feeling harassed. Harinder Sent from my iPad