SpiceJet Complaints & Reviews

This is a complaint about SpiceJet charging for extra baggage. My and wife travelled from Mumbai to Bangalore on 05Jan in SpiceJet flight SG415 and our PNRs are respectively ZCT1NN and WCU7XN. Due to our circumstances, we had to book our tickets separately, and they were not on single PNR. SpiceJet counter person took advantage of this situation and inspite of our request that as a husband and wife, we should be allowed to put our bags together (and calculate baggage weight accordingly), the person did not get convinced. He measured me and my wife's baggage as 18.4 and 13.2 KGS and charged me for excess 3 KGs which was Rs 900. Sir, the person did not measure our handbags and did not allow us to adjust the weight also from baggage to handbag. Our handbags were half empty and we requested that our total weight will be very much within (15+7) x 2 that is 44 Kgs, but still the SpiceJet person charged Rs.900. What I feel is that these charges are taken wrongly, because effectively, SpiceJet did not carry excess baggage for the two o[censored]s. Even if he considered both o[censored]s separately, he could have allowed me to adjust weight in my handbag which was nothing more than 2 kgs (so even my total was less than 22 Kgs). My complaint is that he can't be selective in taking weights (not taking handbag weight is wrong) and these charges are fraudulent. Please help in recovering this amount from them, as they have refused it after calling their customer care.

I am passenger flight number SG1042 and I reached counter 7-45 for issue boarding pass but counter was closed I enquired about counter incharge then one person NS.NagaRaju, Manager came from out side that the counter already closed. I quested him now time 7-45 why counter closed misbehaved with me and other passengers, actually fight time8-30 after elaborate discussion my self and Sri .ShivaprasadRao MP, other passengers he issued boarding pass .i.e 8-00 am Please sir, enquiry in the matter and take nessasary action against him for crating problem and misbehaving with passengers in time counter closed . A.Radhakrishna, Advocate & Sr.journalist. HYDERABAD

Dear ConsumerComplaints Team, My PNR is F368FI Total amount paid for ticket 8742 INR. Today (10 January, 2016) had SpiceJet flight ticket from Hyderabad to Chennai at 5.55 AM along with my wife and 2months old baby. I have reached near SpiceJet counter at 5.10AM but the SpiceJet staff members told I cant be on boarded for 5.55 AM flight because I'm late and they have not allowed me to go to counter as well instead they gave an option and said which will be gives to only few customers and to be shocked it was usual new ticket for 7 AM flight which priced 15000 INR for each person. This is really disappointing and frustrating service from SpiceJet not allowing passenger who is carry baby of 2months just because I reached 5-10 minutes late, they had time to argue and waste my 15 minutes but no to understand passenger. When I checked with customer care they said there are no records of you updated in our system of your reporting, can somebody tell SpiceJet that when your staff member has sent you back without allowing to speak person at counter and returned then how will be there any record. Later when I spoke to customer care they say I'm allowed to flight the board at least 45 minutes before take off but in my case why I have asked to go back home. Disspointed passenger, Navid Khan - [protected].

I have cancelled my itinerary (PNR: HF5RFB) from Chennai to Delhi (roundtrip) on 20th of Oct, 2015. But I haven't received the refund. I have called 8-10 times to Customer care of SpiceJet but still no progress has been made. They raised complaint with id CR/375801/2015 on 17th of Dec, 2015 and told me that their customer Relations team will get back to me at the earliest but no one contacted me by any means. Now its approximately 3 months but till date I haven't received my money back. Now their customer care numbers are not responding and when I mailed to spicejet at [protected]@spicejet.com on 28th of Dec, 2015, they replied that my account details have been moved to concerned department to process the refund and refund shall reflect in coming days but now its 10 days I haven't received my money. Then again I mailed them on 7th of Jan, 2016 they are asking me to have Your patience. I just want my money back because for me INR 8, 553 is very big amount. Please help me to get my money back.

I was travelling from Calicut to banglore via SPICE which got delayed by 30 mins, due to which i missed banglore to Guwahati flight, again a SPICE flight. i had more than 1 hour difference between the flights 1. the Calicut staff did not give both the boarding passes 2. when i went to the Bangalore staff, the lady in charge was very unapologetic, rude and was of no assistance. missing a connection flight due to delay in the first flight is understood, happens, but such unapologetic and rude behaviour is not. I AM NEVER FLYING SPICE AGAIN P.S : from banglore airport i booked a jet flight with a connection flight with time difference of 40 mins. i received both the boarding passes, they took care of the luggage and had a great flight.

As per the airline no charges were to be levied on cancellation on cancellation of tickets during flood but on my bookings with pnr no.NF[protected], NF[protected], NF[protected] and NF[protected] about Rs 6200/- are charged with no reason to explain. Plz reverse the amt and avoid further communication.

31st Dec 2015 - flight - SG521 Problems faced - On the Boarding Pass it was allotted Gate 4 for Boarding to the Airplane. I was there all most 2 hours before. Without prior intimations they changed it to gate 1 Not a single guy came to tell us from spicejet that go to gate 1. I entered almost the last guy to your horrible airplane felt like i was put inside an Oven. Even saw everyone complaining to start the AC. It was bad for a Airplane without AC lol. When i went to the washroom after it took off i found a Big Packet which was not removed from there as its used by the Cabin Crew to collect the Used Food Glasses or drinks Cans etc after use by passengers. It was cool to see how bad can a Airplane be. But cabin crew guys were very good and awesome people. Your seats are now old and looks like dirty everywhere. 4th January 2016 - Flight - SG522 Flight departure was 1700 hours it was 16:35 when i asked the Crew on the Boarding Gate to allow or your flight will surely be late. She said the flight is not yet ready 👎👎 I saw the refuelling was undergoing. We almost stood 10 mins in the Pavement after Boarding gate towards the Plane. It was very annoying. Again it was Hot inside the Cabin. Now when I asked one of your cabin Crew member will we gonna reach in time as its 1715 hours now and its almost 15 mins late he said no we are not at all late. He ran into the Cockpit though but in style. I never saw any Cabin Crew behaving like he is a Superstar he was acting there he must leave this job and go for Bollywood or tollywood hahahaha Now that was fun. He acted stupidity and every passenger knew he is behaving some kinda like an Actor. Thanks to the Pilots they made us reach 1855 hours and that was almost just 5 mins late. Its awesome. But Abhishek the Funny Crew Member was funny until i saw him helping a Airsick guy really good way. Airhostess were very polite and nice. When I reached the airport for my luggage it came fast as usual on Ahmedabad airport its superman delivered but my bags trolley was broken. Not only mine but almost 7 people had the same complaint. A spicejet airport crew lady said i will send a complaint and feedback. But it was not satisfying for me neither anyone. I know your terms but 7 bags were broken and if you guys just break like this oneday i will start hating you. Your iPod controls were broken in every seat and it was messy old menu books didn't even like to touch. Hope you read this and make sure you guys work on best possible ways or oneday its not gonna spicy more for your red airplane and yea its Hot only inside the airplane with stupid acting Crew Member lol Sad a Foreigner said its the worst airfly in my life he was looking more than 60yrs. Neither your Tollfree number works now.

Due to more then 3hrs delay in departure of (Spicejet flight No SG-103/PNR- L8N5XJ ) my ward Mehul Devrani couldn’t get connecting flight No.AI-42 /PNR No. H9CT1) on dated 31/12/2015, Spicejet official didn’t help him and he was force to stay there in Delhi and suffered mentally & financially. I request pls help us to compensate financially by Rs. 25000/- to cover financial and mental loss

Dear sir, It sorry to say you that due to non adhering flying time schedule by your (Spice jet flight No SG-103) from Dehra Dun to Delhi (Terminal No.1C) my ward Mehul Devrani who is having PNR No L8N5XJ of your flight No SG-103 is not able to catch connecting Air India flight No.AI-42 /PNR No. H9CT1 (schedule departure 17:20 of 31/12/2015 from Delhi T# terminal.) On Calling your[protected] they are just regretting the situation and not assisting/ co-operating to provide any board in other flight /flights, Please look into the matter immediately and facilitate him for boarding in any flight today or tomorrow from Delhi to Chennai.It strange due to your negligence or whatever it may be my ward Mehul Devrani is suffering. I request you please accommodate to send him at his destination (Chennai ) today or tomorrow and confirm me by mail/ my mobile No. [protected]. "" You may please arrange to pick him at T1 & board him No.AI-42 /PNR No. H9CT1 before departure" E-Ticket MakeMyTrip Booking ID -NF[protected] Booking Date -Thu, 17 Dec 2015 Itinerary and Reservation Details Spice jet SG-103 Departure Dehradun (DED) Terminal DEDThu, 31 Dec 2015 12:40 hrs Arrival Delhi (DEL) Terminal 1CThu, 31 Dec 2015 13:25 hrs Non-Stop Flight Duration:0hr 45m Passenger Name Type Airline PNR E-Ticket Number mehul devrani Adult L8N5XJ L8N5XJ Connecting Flight Air India AI-42 Departure Delhi (DEL) Terminal 3Thu, 31 Dec 2015 17:20 hrs Arrival Chennai (MAA) Thu, 31 Dec 2015 20:00 hrs Non-Stop Flight Duration:2hr 40m Cabin:Economy Passenger Name Type Airline PNR E-Ticket Number mehul devrani Adult H9CT1 098 [protected]

Dear sir, My PNR details are below. I received below mail from Spice jet. (PNR-NFELQR): Your flight SG 3404 dated 18-Dec-15 from Vijaywada is delayed due to consequential effect of bad weather at Bengaluru and will now depart at 7:05 PM. But, actual flight time when booked tickets is 2.20pm. Then changed to 5.20pm...then changed to 5.40pm...and then 7.05pm..finally started at 7.30pm and got luggage back in chennai at 9.10pm. I missed my SG indigo flight due to this delay. When contacted spicejet ticket office staff ...they replied that they are not responsible...how can spicejet change timings so freequently...Because of this I incurred Rs.40000 tws rebooking my SG tickets without my fault. I request you to compensate me in this regard. I can provide all proofs of expences.

Sir, I am a serving air warrior in Indian Air Force.I have traveled in spicejet with pnr number C1EE8L from cochin to ahmedabad. It was via chennai. From chennai i have board in flight number SG 502.Flight has got cancelled from chennai due to technical problems.Then they promised me that the flight is rescheduled to 1800 hrs.But with out any notice they cancelled the flight.As a soldier i was was suppose to report to my unit before 2359 hrs of 27 Dec 15.They don't even provide another flight and give me refund.Then i have made a reservation in jet airways up to mumbai with GDS PNR 7ZWCBB which cost me ₹8112/-.And from Mumbai i take a bus to vadodara where i am looking my duty.I am a common man living with my specified salary.i have lost the money i book for spice jet that is ₹6090 they refund me ₹3163/-.I have spent ₹8112/- in jet and ₹1000/- for bus.Please do the need ful to get my money back.

My brother flied from Muscat to Ahmedabad on 21st December, 2015 with spicejet SG62 on PNR: NRQ8GB. he had brought 48inch TCL brand TV as check in baggage. when opened in house we found that the screen was damaged completely. on complaining on spicejet customer complaint website we are told that its our mistake of not checking the working condition of TV on Ahmedabad Airport itself and its not any fault of spicejet of mishandling. many people are coming on daily basis with such electronic item and they hand it over to airlines with a trust. now how is it possible that all people take out the item on airport, plug in and check the condition of the item. I just need compensation of my product damage which they are denying. my mobile no. is [protected].

I am sitting in the plane while I am writing this complaint. Our flight was booked for 1.15 pm and was then delayed to 2.30 pm. When we reached airport, it was delayed to 2.50 and then we have to sit another hour in the flight before it finally started. I missed my train to home due to this

My mom wss suppose to fly today at 9 but flight get early and it get take off before 30 min... My complain is i will going to travel on 31st December 2015... I want status of my flight if suppose its get delay aur take off early...

Today SPICEJET flight from HYDERABAD to Coimbatore with PNR No ECG5VK has been rescheduled from 5 30 to 7 30 pm. On the way to airport by 4 pm they inform that flight has been cancelled. I have checked out at the room also. Very irresponsible attitude and careless on the customer issue. Planning to proceed legally Chelladurai Pandian [protected]

I booked a return journey ticket on Spicejt from Hyderbad - AHmedabad (Direct) and Return Ahmedabad - Hyderabad(Via Mumbai). I got a message that they have preponed the Return Journey flight on Mumbai- Hyderabad ( connecting flight to me from Ahmedabad-MumbI) even before my connecting flight departed from Ahmedabad. Call to Customer Care- they just applogise Call to Nodal Officer - They do not picks up call even in 9-6 office time Someone picks up call after 50 calls and confirms we will get back by5 PM and no call even now at 9PM. Please guide me who is the authirity in next, who can control thier unfriendly, passegner cheating fundamentals. If they have offered a ticked from AHmedabad to Hyderbad - it is their respnsiblity to prepone/postpone flights taking care of connecting pasengers.

Spicejet is asking for more money against User development fees after one month of booking ticket with them. Still i am getting cheaper tickets from Air India So can a airlines change fare after once ticket is booked?? I am ready for cancelation of ticket with complete refund.

Dear Consumer Complaint Handling team, I tried to book ticket from spicejet website on 3rd of december. The confirmation number generated is T6HZRC under which INR 25935 has deducted from my citi bank credit card [protected]. But i did not get the ticket. Citi bank has given me approval ID for the same transaction which is "710036". So I raised this complaint for which i did not get any response. Could you please do something so that I can get back my hard earned money. Regards, Ashutosh Vikram +91 [protected]

While travelling from Mumbai to kochi from spice jet airway flight no SG 153 on date 9th december 2015 time 9:30am to 11:30am, WE didn't receive our luggage at kochi airport. we contacted your officers but they didnot able to deliver our luggage on our place passenger name- RATAN TULSHYAN, KUSUM TULSHYAN CONTACT NUMBER- [protected] LUGGAGE DETAILS- Mehrun color bag with navy blue cover

I have booked my ticket from mumbai to chennai for 26th jan 2016. I have been told that the cancellation charges of ticket is rs. 2250 + 250 s.t. per ticket. where is i booked the ticket for rs. 2450/- per hear on oct. 7th 2015 three months before for less fare.Now tell me what is the differnce between these two. Airlines are looting people.