Claimed

SpiceJet Complaints & Reviews

1
Last updated May 2, 2024
Complaints 3431
Resolved
410
Unresolved
3021
Quick Links
Statistics
Share
Contacts

File a complaint to SpiceJet

Having problems with SpiceJet?

File a complaint and get it resolved by SpiceJet customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
SpiceJet
Customer Service Contacts

SpiceJet Phone Numbers

Phone
+91 965 400 3333
307
224
+91 987 180 3333
108
154

SpiceJet Website

SpiceJet Head Office Address

Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India
600028

SpiceJet reviews & complaints page 133

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
john daniel c
from Hyderabad, Telangana
Report
Copy

Damage of luggage checked in-complaint 20650 dt 26 oct 2015 status

Address:Chennai, Tamil Nadu

Status-I have booked a ticket for my son &myself(pnrR8Q8FW) on 1 august to attend a meeting at 2pm but flight was rescheduled to evening &I couldn't attend meeting.Had to pay for check in luggage.My new bag (Rs2400)checked in was torn &in a condition that I cannot use. Pls look into the matter for the inconvenience&give compensation for damage bag....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Janakiram Adidala
from Hyderabad, Telangana
Report
Copy

Rescheduled flight and did not informed.

Address:Gurgaon, Haryana, 122002
Website:www.spicejet.com

I had booked the flight at 7:45 Am on 28th Oct 2015 through goibibo. Spicejet rescheduled to 8:40 and they did not share information with me, When i am doing web check in it is showing 8:40am when i asked goibibo people they are telling its rescheduled and spicejet is not responding. Its taking long time and finally disconnecting ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
saswatad
from Noida, Uttar Pradesh
Report
Copy

Flawed portal process for ticket cancellation.

Address:Kolkata, West Bengal, 700075
Website:www.spicejet.com

Cancellation for PNR LFB5PR. My ticket was from Kolkata to Pune on 22nd Oct'15. I cancelled the ticket on 21st Oct'15, 23:41 hrs. on the portal of Spice Jet - www.spicejet.com. Ticket cost was Rs.5788, cancellation was rs.1950 and refund value was Rs.3838. When I call spicejet helpline ([protected])on 24th Oct for refund status, they tell me that ticket was not cancelled and I am not entitles for any refund. Thankfully, I saved...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kishor Singh Rawat
from Mumbai, Maharashtra
Report
Copy

Refund of modification charges

Address:560066
Website:www.spicejet.com

Spicejet is refusing refund of change fees for a passenger who was unable to travel on the original flight date due to he was diagnosed with dengue.
We sent all the relevant documents to the co. which includes blood reports confirming dengue also hospitalization charges.
While it was all over the news about people dying in NCR and gurgaon due to dengue how can they not make an exception??

Please advice what shall...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Z
Zubika
Report
Copy

Horrible services

Address:New Delhi, Delhi, 110019

Most unprofessional customer service staff and when I wrote to them about my experience only response i ever is we will get back to you at the earliest. I think they define earliest as reincarnation or Never ! Worst airline ever !! And worst customer service staf...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:West Tripura, Tripura, 799001
Website:www.spicejet.com

Dear sir, my self debarshi banik, a travel agent from agartala, tripura. I had a group pnr of 10 passengers traveling from kolkata-agartala on 18 oct 2015 on which 9 passengers names were updated & rest 1 pax seat kept in hold by the airlines. All payments were clear while creating the airlines pnr. Yesterday 15 oct 2015 airlines simply release the 1 seat from my group pnr without notifying me & forfeited the 1 pax full amount. When i...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi

Spice Jet Airlines flight no SG 108 chennai to delhi Total Loss accrued to us : 31378 + 8000 = 39378/- (due to forced buying of other airlines ticket at the last moment ) We had booked Spice Jet tickets Del to Chennai and return during one of the offers released in july 2015 We had a confirmed booking for flight number SG108 on 27th Sep from Chennai to Del at 7:15 p.m. We had started early from our place but got stuck in traffic due...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gehendra Sharma
from Delhi, Delhi
Report
Copy

Cancelled pre booked flight without making alternate arrangements

Address:Bangalore Urban, Karnataka

I had booked a flight to and from Delhi to Kathmandu for October in April. Now spicejet says it more operates that flight and has cancelled the ticket. It refused to make any alternate arrangement and neither did it pay any interest for the money it holded for months. Is this careless acyt justified? I would be more than happy if spicejet is penalised for such unjustified deeds....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anillal
from Ramanathapuram, Tamil Nadu
Report
Copy

Non Compliance

Address:Chennai, Tamil Nadu

I had booked a flight from Chennai to Coimbatore for the 6th Of September. Scheduled to depart at 6 am. Flight was postponed to 7.30 a few days before departure. After checking in to the airport flight kept getting delayed until 10 am! The flight never took o[censored]ntil 9 am had to book another flight at double the cost to get to Coimbatore. No refund updates from Spicejet what so ever. I want to know how to claim the excess fare i paid and missed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
spice mahesh
from Kolkata, West Bengal
Report
Copy

Boarding & internal transfer

Address:Kolkata, West Bengal

I Mahesh Agarwal, i was booking flight from Madurai to Chennai (7.45 a.m to 9 a.m) and Chennai to Kolkata ( 9.55 a.m to 12.20 p.m) on 11th October, 2015 in spicejet flight with 2 PNRs, after booking then i know both flight are connecting flight. So i request to them (Spicejet) due to lack of knowledge mistake happened, because difference between both flight only 55 minutes so please allow me Boarding facility & Internal Transfer Facility...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
spice mahesh
from Kolkata, West Bengal
Report
Copy

Ticket booked with 2 PNRs with connecting flight

Address:Kolkata, West Bengal

I Mahesh Agarwal, i was booking flight from Madurai to Chennai (7.45 a.m to 9 a.m) and Chennai to Kolkata ( 9.55 a.m to 12.20 p.m) on 11th October, 2015 in spicejet flight with 2 PNRs, after booking then i know both flight are connecting flight. So i request to them (Spicejet) due to lack of knowledge mistake happened, because difference between both flight only 55 minutes so please allow me Boarding facility & Internal Transfer Facility...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mb11
from Hyderabad, Telangana
Report
Copy

Online unethical practices

Address:Hyderabad, Andhra Pradesh

SpiceJet on its online booking portal does a bunch of almost unethical things to get extra money from naive customers - * Spice Assurance and TATA AIG insurance automatically added to each passenger booking. Thus you have to unselect for each passenger and thus creates ways to get money for customers you are not as careful * You have to select an option to not get emails from Spice jet (ie you are automatically added to their mailing list)....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Paul kuttala
from Aizawl, Mizoram
Report
Copy

Double charging for air ticket

Address:East Khasi Hills, Meghalaya

I booked a flight ticket from guwahati to Kolkata on[protected] for September 5, 2015 by spice jet pnr TYEQ4 Q through my debit card [protected].

The same ticket has been debited to my account 3 times.

One payment has been refunded.

One more refund has to be made.

The problem may be due to erratic internet connection.

Kindly retain only one payment, and refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
venkatc
from Chennai, Tamil Nadu
Report
Copy

Poor service and Unethical practice

Address:Chennai, Tamil Nadu

This is regarding the very poor servide and unethical practice demonstrated by Spicejet airlines. I booked a ticket for my parents to travel from Chennai to Delhi on 5th Sept'15. I paid Rs.500 and sought SpiceJet assistance service. Since my parents are old and also new to flight travel, I opted for this with the expectation that someone will assist them from the time they get the boarding pass till they collect their baggages in Delhi....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
agl.ashish
from Delhi, Delhi
Report
Copy

Money Deducted No Tickets Poor customer service

Address:New Delhi, Delhi

Today I was booking my tickets from Srinagar to Delhi for 4th Oct, 2015. Spicejet deducted money from my online account & haven't issued any tickets to me. Moreover there customer care executives mentioned that we can't help it & you need to wait for 15 days for refund. Spicejet spoiled my whole trip & now the fare is also gone up & they are keeping my money for 15 days & I am now not able to book any tickets without money Regards Ashish...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ananya Bhattacharjee Rai
from Bengaluru, Karnataka
Report
Copy

Random change in itinerary and falsification of statement

Address:Bangalore, Karnataka

I had booked a Spicejet ticket for my father 71 yrs old on spicejet wioth PNR-OFFZRR.The booking was made on 28th April on a Spice Saver fare Travel Date Flight No. Aircraft Type From / Terminal To / Terminal Dep Time Arr Time Fare Type Airline Current Flight Status Fri 28 Aug, 2015 SG 653 Boeing738-800 BENGALURU KOLKATA / T2 10:40 AM 1:05 PM SpiceSaver Fare SpiceJet Arrived Sun 13 Sep, 2015 SG 658 Boeing738-800 KOLKATA / T2 BENGALURU 6:55...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nayancgandhi
from Dehra Dun, Uttarakhand
Report
Copy

Booked regular ticket even at airport collected baggage charges

Address:Hyderabad, Andhra Pradesh

Booked E ticket booking ID No NF[protected] from Hyderabad to Ahmadabad. we booked three tickets through make my trip on 11th July 2015 @ 4:51pm there is nothing mentioned on the ticket that only 7kgs luggage allowed & at time of taking boarding they asked us to pay Rs.750/- each o[censored]s. Complaint given on counter but no reply I strongly Condemn...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:New Delhi, Delhi

CR/363423/2015 SpiceJet Booking PNR O8ZHQZ: 15 Aug 2015 Delhi-Kolkata for MS. CHAKRABORTY I would like to know : 1/ How could your staff desert my mother in wheelchair and advised her to climb the stairs herself ? 2/ Despite mentioning 10 times, how come there was no FRAGILE TAG in the bag ? My bag contained a Vase that was destroyed due to your carelessness and other stuff were severely damaged. Who is responsible for this carelessness...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
aman gupta
from Lucknow, Uttar Pradesh
Report
Copy

Item missing from baggage

Address:New Delhi, Delhi

I keep a spare cell phone in my bag. Everytime I travel, i carry it in my check in baggage. It is missing from my bag. With no other airlines I travel, it has ever been stolen. I have regsitered an FIR and will make sure the employee responsible is found and also spicejet for not monitoring the employees....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Harinder Singh Chandigarh
from Ludhiana, Punjab
Report
Copy

Flight cancelled

Address:Chandigarh, Punjab

SOn 15-Aug-2015, at 08:41, Harinder Singh wrote: Dear Sir What is the status of SG 2411???? My son is travelling from Delhi to Chandigarh and your flight is cancelled... This is really disgusting... He choose to travel by air instead of Shatabdi... Thanx to you people he is still at airport. We are really feeling harassed. Harinder Sent from my iPad...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Recent comments about SpiceJet services