SpiceJet Complaints & Reviews

WE ARE SCHEDULED TO BOARD MORNING FLIGHT FROM DELHI TO MADURAI ON 11th JAN, 2015, SINCE FLIGHTS ARE BEING CANCELLED WITHOUT PRIOR INTIMATION, & FLIGHT FOR BACK JOURNEY FROM CHENNAI TO CHANDIGARH ON 20thJAN . IN VIEW OF CANCELLATION OF FLIGHTS THE DIFFERENCE IN AIR FARE THROUGH OTHER AIRLINES SHALL HAVE TO BE BORNE BY SPICE JET AIR LINES. MAN MOHAN VERMA & UMA VERMA MOB:[protected]

I have booked a ticket for travel date 14th Nov 2014 from Hyderabad to Chennai for my wife..PNR F68J6Z. The flight was cancelled without any notification, when we contacted the help desk they confirm to refund the money of 2174 and send a free voucher for 1000 Rs for the inconvenience caused. Till now we have not received the Refund and Voucher and there were no response from any of the help desk team. This caused lot of stress for my wife as she is pregnant. She has to travel from home to Airport. I would request you to help in getting my the refund of Rs 2174 back and also compensation for causing stress my pregnant wife. Name : R Vinoth Email : vinodh.[protected]@gmail.com Ticket booked for : Devika Celestine

To, Customer Care, Spice Jet Since 3 days we are following for our luggage which didn't board in the flight from Dubai to India Sunday morning.. As per commitment we were told that our luggage will reached at our home on monday but till date not received even the contact person is not talking properly and not even picking the call since yesterday we had called around 20 times but she is not picking the call..Number mentioned in form was:[protected].. Kindly response us immediately .. Thanks Harish Chandra Bajetha [protected]

Hello Sir, I had booked the flight tickets from Mumbai to Port Blair (Flight No.: SG 291 Dated: 17 Dec 2014 at 6:05 am) in the month of september. My PNR number for the same is WBL1NA. Based on this I had done arrangements in the Port Blair. Due to the Flight cancellation without any prior information I have incurred a huge loss financially and personally. I had checked the Flight status at 1:00 am early morning, the status shown on the website was "On time". When I asked for the reason, No person was giving an exact reason for the same. When I contacted the Supervisor, he informed me that due to unavailability of Fuel they are not able to Operate the flight. If this was the case then SpiceJet should have informed the Customer well before so an alternative action would have been taken. Regards, Sunny C. Parekh.

I am Vaibhav . I traveled on your Flight SG 443 from Amritsar to Mumbai and than to Goa in SG153 on 8th Dec 2014 and my return was on 12th Dec 2014 . But Due to cancel of Flight SG 442. Your Colleagues rerouted my Flight from Goa to Mumbai in SG152 and From Mumbai to Delhi in SG452 . And they had given me Spicejet bookings to Amritsar on Next day ie 13th Dec 2014.I canceled my Flights from Delhi to Amritsar. due some Urgent reasons and took train to reach Amritsar on 12th Dec 2014. So Just wanted to Know When my Full refund will Transferred to my Account(Delhi to Amritsar). If Possible Please transfer it Asap to my Account. As my Bookings are cancel by One of Spicejet Official at Reservation Counter of Delhi Domestic Airport, and I have Cancellation Stamp on Paper. Please help in Getting back my Fare. They are not responding to me on email.

Hi! Gaurav here. I recently mailed spicejet costumer care regarding the tickets booked by me on 14 dec 2014. The money got deducted from my account and tickets were not booked by spice jet airlines. I booked the tickets again on 15 dec 2014. To my surprise the money got deducted again and the tickets were not booked. Now spice jet holds my INR 6566/- twice without having booked my tickets even once. As a proof I am attaching the screen shot of my account from which the amount of INR 6566/- base been deducted twice (once on 14 dec 14 and second on 15 dec 14). on top of that I have been trying their costumer care numbers since last 42 hours. Your number[protected] is always found busy and number[protected] is found unavailable or out of service. To my luck i got connected through to previous number thrice however the answering machine made me hold for about ten minutes all the time and i couldn't find any representative free for explaining my grievance . attached please find the account details and the money deducted. As i have been trying to book the tickets since last two days, the fare would have gone up for 25 dec 14. Its up to you to decide whom to find responsible for this mismanagement. It speaks very poor of the spice jet airlines. I hope that you revert back to my query so that i can get my money back asap and please help me out with the bookings. Else I will perforce have to highlight the matter. expecting a speedy réponse and intervention, Gaurav [protected]

i can not found my air ticket (from pune to guwahai 12 april 2015 ) cancelation monny .Flight no SG- 208/881 Booking ID NF[protected] BOOKING DATE 16 sep 2014, cancelation date 12nov 2014, name Bikendra narzary, PNR no - bikendra narzary0293GL0293GL .

Hi, I've booked a ticket from Hyderabad to New Delhi on 01-Dec at evening flight (around 1.15PM) for my brother. He got notified that, the flight is been cancelled and ticket charges will be refunded within 1 week. But, till date I haven't got any information regarding the same. Flight no: SG 108 Passenger Name: S S S Kartikeya Booking ticket PNR: SD5MVK Please do the needful. Thanks in advance

Hi I had booked my travel itinerary from Bangkok to Guwahati via Kolkata on 25 Dec 2014 2 months back, in which Guwahati arrival time was 10:30 am. After booking, flight timing was changed twice till now, with the latest one being routed through Agartala from Kolkata with Guwahati Arrival Time at 15:30!! I had a urgent appointment at 1 pm and that's why I had opted for this airlines. I failed to get any response from Spicejet even after repeated complaints to the email addresses mentioned in the website. I am worried now that my flight might be cancelled or God knows what'll happen!!

had booked ticket from SpiceJet for myself & my wife - booking date - 27 August from Mumbai to Port Blair via chennai on travel date 8 Dec 2014. Following are detail: Airline: SpiceJet PNR: ZBJDXQ Name: Arun Chaudhary & Jyoti Chaudhary Travel: Mumbai to Port Blair via Chennai Date of Travel: 8th Dec 2014 Booking Date: 27th Aug, 2014 Contact: [protected] On 4th Dec(Just 4 day before my travel) i had been informed by Spicejet via sms & mail that flight from Mumbai to Port Blair via chennai had been cancelled & spicejet suggested for alternate flight to book. Subsequently I checked with SpiceJet customer care & i got to know that there were no alternate flight available to Portblair on either 7th Dec., 8th Dec or 9th December. In such situation as my plan for travel to Port Bliar was fixed, I cancelled the spicejet ticket & had to book flight from another airline & Paid Rs.20, 000 more for the same ticket. I request to authority to look into the issue as cancellation of flight had been done just 4 days before travel & due to it, i paid very high amount for the same ticket due to last moment booking on another airline. Had i been informed earlier regarding cancellation, i could have saved Rs. 20000 (SpiceJet Ticket Price Paid: Rs. 12000 & GoAir Ticket Price Paid: Rs. 32000) which i had to shell out due to booking on another airline on last moment. I request authority to help me to get appropriate compensation from Spice Jet for my mental trauma & big financial loss. I am a middle class person, such unwanted expense bother us a lot & hurts a lot. Hence, seeking an appropriate compensation. Regards Arun Chaudhary E Mail ID: [protected]@gmail.com [protected]

I had booked ticket from SpiceJet for myself & my wife - booking date - 27 August from Mumbai to Port Blair via chennai on travel date 8 Dec 2014. Following are detail: Airline: SpiceJet PNR: ZBJDXQ Name: Arun Chaudhary & Jyoti Chaudhary Travel: Mumbai to Port Blair via Chennai Date of Travel: 8th Dec 2014 Booking Date: 27th Aug, 2014 Contact: [protected] On 4th Dec(Just 4 day before my travel) i had been informed by Spicejet via sms & mail that flight from Mumbai to Port Blair via chennai had been cancelled & spicejet suggested for alternate flight to book. Subsequently I checked with SpiceJet customer care & i got to know that there were no alternate flight available to Portblair on either 7th Dec., 8th Dec or 9th December. In such situation as my plan for travel to Port Bliar was fixed, I cancelled the spicejet ticket & had to book flight from another airline & Paid Rs.20, 000 more for the same ticket. I request to authority to look into the issue as cancellation of flight had been done just 4 days before travel & due to it, i paid very high amount for the same ticket due to last moment booking on another airline. Had i been informed earlier regarding cancellation, i could have saved Rs. 20000 (SpiceJet Ticket Price Paid: Rs. 12000 & GoAir Ticket Price Paid: Rs. 32000) which i had to shell out due to booking on another airline on last moment. I request authority to help me to get appropriate compensation from Spice Jet for my mental trauma & big financial loss. I am a middle class person, such unwanted expense bother us a lot & hurts a lot. Hence, seeking an appropriate compensation. Regards Arun Chaudhary E Mail ID: [protected]@gmail.com [protected]

My PNR number is CBSKGX. I got message from spicejet that my flight from portblair - chennai - Mumbai for 26th dec is cancelled . I have planned my vacations in Andaman. I am trying to call in on spice jet number from last 24 hours however not able to reach customer care. Initially number is not reachable or busy. When I somehow got connected, I waited for half an hour but no one from reception connected to line . Please take necessary actions to reduce the inconvenience caused !!!

I booked a ticket for 5 persons from Delhi to Jammu (date of Journey: 19/12/2014) and back (DOJ: 21/12/2014) by SPICEJET vide PNR Number: O55PPS. Today I received an SMS informing me that the flight from Jammu to Delhi stands cancelled but no mention about refund. Now that the return flight is cancelled there is no point in taking the flight from Delhi to Jammu either. However, I am not able to contact their customercare since the phones are not being attended to. How to go about to cancel the ticket and get the full refund? Can anyone help me. The cancellation has to be done in a couple of days since this single ticket covers both to and fro journey.

I have recieved a sms saying that My spicejet flight SG 893 for 26 december 2014 has been cancelled due to operational reasons. Spicejet has asked me to call on the given customer care number which is a real . I have trying to call since very long but it says either not in use or busy or wont even response. Please see to this matter and take action as soon as possible.

I had booked my spicejet flight on DEC 24 2014 and Jan 2 2015 from bangalore to mumbai and return.They have cancelled this flights and the alternate flight they provided was also cancelled.I am trying to call but not able to reach any representative since either the number is busy or invalid or only ringing.I have send many mails, but no response. I need my refund of the tickets since the cancellation was from their side. I need quick action from your side Thanks Nandita

DEAR SIR, MY PNR NO IS U932SW, MY FLIGHT NO IS SG-894/SG 447, SPICEJET CANCELLED MY TICKET, AND I HAVE TO GO TO MY HOME TOWN TO GIVE MY EXAMS, PLEASE HELP, BECAUSE THERE ARE ALSO NOT RESPONDING MY CALL, THEIR ALL NUMBERS ARE NOT REACHABLE, I HAVE TO REACH THERE TIMELY, OTHERWISE I WILL MY INTERVIEW

Hi I had booked a tour (hotel + flight) to Amritsar from Makemytrip. In the package, I had booked Spicejet flights SG442 (Mumbai - Amritsar, departure 13 Dec) and SG443 (Amritsar - Mumbai, Departure 16-Dec). Till yesterday night (11 Dec night), the flight was not shown cancelled and I could confirm the same from spicejet website. I got the message from spicejet today morning at 9.45 AM stating that the flight has been cancelled. Spicejet helplines are non operational and still they continue to show them on their website as well as all communications. We are unable to find the alternate flight and our entire holiday has been jeopardized. I have had to bear a loss of Rs 14000 due to Spicejet. If they had informed us earlier about the flight cancellation, it would have helped us getting some reprive when cancelling our package or looking for new options. This is totally unacceptable and pathetic from Spicejet's side. I am going to sue Spicejet in consumer court.

I along with my family members travelled by spicejet flight no SG304 travel ID[protected] on 28 Feb 2014 PNR NO HB4L8K. bank is demanding travel certificate before paying my LTC bill . pl issue as earliast possible Thanks A.K.Kapoor Retd Manager State Bank Of India 9/205 1st floor Akarati Apartments Chitrakoot colony Jaipur Mail Id: [protected]@gmail.com Mob:[protected]

We had booked two tickets to travel from Bangalore to Delhi in flight no:SG224 dated 13 Dec 14 (PNR No- YB7SNQ ) we were told that the flight has been cancelled due to some operational issue. we were trying to react the customer care n the following numbers+91-[protected]/ +91-[protected]. These has given the phone numbers which are not reachable. Please take strict action against SpiceJet.

We have confirmed booking on Spicejet flight SG 235 dated 25-Dec-2014 (from Delhi to Hyderabad) . This got cancelled due to the recent developments. PNR number is U93BPW. So far there is no communication from SpiceJet in this regard. We came to know all these developments through news papaers. Tried to contact customercare to check on this. The numers are continuously engaged. No luck until today. Sent 2 emails to customercare. No response!! First of all Spicejet created all these hardships to the passengers. On top of that they donot have the courtesy in informing the current situation and what they can do. Really a pathetic situation I have to book an alternate flight myself paying double the amount! Hope atleast they refund my ticket amount CG Rayudu