SpiceJet Complaints & Reviews

I booked a flight for bangalore from chennai... (Sg 3309) the scheduled departure time was 5:00pm which got later changed to 6:30 pm... And now again it further changed to 7:30pm... Are we all passengers useless? Dont we have any work? We paid less and that's why we being treated like this? This is the service which is provide to the passenger? When passengers make them wait... They leave their passenger behind! What about now? Give our money back or get the flight rescheduled early...

I purchased ticket from patna to jeddah via mumbai (Connecting flight). First they delayed half an hour in in patna then they landed 4 hours late due to rainy weather at mumbai airport. However i missed my connecting flight for jeddah. I met with spicejet counter staff and they told to wait for next same flight next day. I waited 4 hours in front of counter and then finally they arrange hotel to stay one night. I came back to airport next day on 2 o'clock and airport security is not allowing me to enter as i didnt have current flight tickets. I met with outside located spicejet counter and they told to stay half an hour as someone is coming to sort out the issue... What the hell is going here with spice jet??? Is it a customer service? You are harassing your customers only. Should you not provide entry pass to enter hassle free in airport premises? I'm a girl and i'll never travel next time with spicejet in my life again...

To
The respected authority,
Spicejet airlines.

I enjoyed the delay of the flight for 8+ hours arrested in your careless hospitality, with hope that i can get home safe with my baggage. I had to reach on friday night, but i actually reached home on saturday morning.

I can even put up with that. But my suitcase is heavily damaged and i don't know how even after testing me for 8+ hours, you can be cruel to handle the briefcase with such atrocious indelicacy.

I understand mistakes happen, but most importantly mistakes are to be undone someway. You don't have a time machine, but you do have capital to resolve this.

It is a polycarbonate material with retractable handle facilitating trolley with wheels. It is a 65cm/26 inch hardsided check in luggage.

As you can see, the bag is new with the polythene covers unwrapped. But your staffs broken it. I need a refund of 7, 100 inr or you can buy me the bag yourself and send me to the address:no 195, villanur main road, reddiar palayam, pondicherry - 605010. My mobile number [protected].
I've also attached a link of the product. Do the right thing. I promise the word won't spread if you do justice in two weeks maximum. I can't assure you the otherwise. So, please hasten up.

Thank you.

The link: https://www.amazon.in/Skybags-Polycarbonate-Hardsided-Luggage-mirage55mog/dp/B07...⇄

I travelled by spice jet flight, sg 2548 from mumbai to jabalpur yesterday, 5th evening. My baggage was not delivered to me. I was told that it would be delivered to my jabalpur address by 9am today, however the same has still not been delivered. I was given the spice jet jabalpur mobile number but the number is coming swtched off. My pnr no is a5et6v and my baggage irregularity report no is 40186

I had to also spend money on clothes but there is no response on spice jet on the re-imbursement.

Hi,
We were flying from sg 32 from hong kong to delhi on 4th july which got delayed by 7 hours and due to this we missed our connecting flight from delhi to lucknow. We need refund of our missed flight due to no fault of ours. Failure to do so we will see legal course option.
Pnr - v4jctb (All 3 passenger)
Pnr - ti6lue (3 passenger)
Phone - [protected]
Madan. [protected]@gmail.com

Dear sir,
I was about to travel to delhi at 7 am on 5th july, 2019 which was cancelled and rescheduled on request to 5 pm. But once again it was delayed to 7 pm which i felt uncomfortable and asked people in your ticket counter to cancel the ticket.

But the approach by the 2 lady worker was very worst and arrogant. I am a regular flier to delhi and this is the very first time to see a cheap nature by any airline professionals.

I strongly condemn you behaviour and i am in a situation to totally neglect spicejet in future for any trip.

Firstly respect your passengers and only it will shift them to turn as your regular customer. The fault is yours and people behave as we are going freely in your flight.

The tension and wrathness caused by your professionals in ticket counter males me to write even in this night time.

Please correct your mistakes and i ready for any questions in person in this regard.

Good bye
Dr. B. Mani

I had booked flight sg6475 from kochi to mumbai for september 16 2019. My money got debited but i neither received any conformation regarding the ticket or pnr for the ticket. I have sent a mail to spicejet' customer care services but there has been no response. Also, i tried calling their customer service a lot of times but the call has always been busy.

Kindly help asap

I have booked five tickets for myself and family members of spicejet flight on 04.07.2019 form kanpur to mumbai. The flight was scheduled to depart from kanpur at 17.20 on 05.07.2019. We reached at kanpur airport on time, taken the boarding passes and also cleared the security check in advance. After security check we have been told that the flight is delayed by one hour and will leave kanpur airport by 18.15 hours. The flight came about 18.15 hours at kanpur but did not landed. Afterwards we have been told by the staff that flight is canceled and the fare will be credited in the account from where it was booked within next 7 days. The checkin bagges were also handed over back to us.
It was urgent to reach at mumbai, now who is responsible for last minute cancellation? Why spicejet keeping our money for 07 days? Why spicejet not returning the money with penal interest? Who is responsible for our valuable time got wasted due to improper management of spicejet staff? Is it not spicejets moral responsibility to compensate the damaged done to all passengers in the form of monetary benefit or arranging seats in next day flight?
Shall i take legal action against spicejet?

I have booked five tickets for myself and family members of spicejet flight on 04.07.2019 form kanpur to mumbai on 04.07.2019.The flight was scheduled to depart from kanpur at 17.20 on 05.07.2019.We reached at kanpur airport on time, taken the boarding passes and also cleared the security wall in advance. After security check we have been told that the flight is delayed by one hour and will leave kanpur airport by 18.15 hours.The flight came about 18.15 hours at kanpur but did not landed.Afterwards we have been told by the staff that flight is canceled and the fare will be credited in the account from where it was booked within next 7 days.The checkin bagges were also handed over back to us.
It was urgent to reach at Mumbai, now who is responsible for last minute cancellation? Why spicejet keeping our money for 07 days? Why spicejet not returning the money with penal interest?Who is responsible for the valuable time got wasted due to improper management of spicejet staff?Is it not spicejets moral responsibility to compensate the damaged done to all passengers in the form of monetary benefit or arranging seats in next day flight?
Shall I take legal action against spicejet?

Hi,

I have taken Spice Jet international flight SG 032 from Hongkong to New Delhi on July 3rd morning 8:30 am. I have checked in one big Brand New suitcase which i purchased just 2 days before boarding flight. When I landed at Delhi and received my suitcase, it was damaged from the top corner and it seems like it was thrown blindly and carelessly by Spice jet staff which caused a new branded luggage damaged. Would like to get the refund of this brand new suitcase. if needed i can submit the suitcase purchase invoice also.

pls find below spice jet travel detail;

Name: Vineet Singh
Class : Economy
PNR JYBSQZ
Date : July 3 2019
Flight : SG 032
From : Hongkong to Delhi

I travelled in sg-.192. From delhi to bagdogra. I was a bit late to arrive and when they started to check in my luggage they charged me 400 extra i askd why but the staffs were very rude. They said my luggage was shown 0 kg in booking thats why i had to pay. But my quesn is it did not exceed 14 kg.14. Kg is the right of passenger then why charge? That time i was in hurry so could not do anything. But iam a student so i want my money back, so disappointing and when i went to sit the sit was so dirty full of wet tissues and when i askd for help the air hostess handed me the tissues and told me to clean on my own.. What service is this? The addendants were so rude and arrogant

I booked a spicejet flight from surat to goa (Sg3568) which was schedule to depart from surat at 6:15 am on 5th july, 2019.
I got the message from spicejet at 7 pm on 4th july stating that the flight is cancelled.
Now, there is no chance that i can reach goa to attend my meeting.
I am not provided with any alternate flight booking or any consolation for being at the receiving end of pathetic service from the airline
I was suppose to attend an important meeting in goa on 5th july and i had already spent around 50000 rs. On hotel reservations and local transportation bookings.
Hotel is not ready to cancel my reservation and i am in surat cursing spicejet.
I guess i deserve better than just a refund from spicejet.

Close the company if you cant run it.
Go to hell spicejet...

I am stranded in a spicejet flight right now waiting to take off. No pilot available as he is coming from hyderabad apparently. If there is no pilot, how can they schedule a flight and make customer pay for it. Action need to be taken against this sort of issue to set example.

Flight details : pnr - tfzmmn
Flight no: sg6638
Schedule : bangalore to pune
Depart by : 23:10 hrs (Not yet departed)

I had booked my ticket to pune on thrusday which was scheduled to leave around 11.10pm, it’s around 12.13am and the pilot is not available and no sign of moving ahead. We have to travel further and because of this delay am missing my next journey which is causing loss for my business who is responsible for this. You can’t bear my loss, i request you refund the ticket price.

The spicejet flight from bangalore was a scheduled to depart at 11:10 pm and even after 1:00 hour of delay the flight is not started. And when we asked the reason of delay.. The cabin crew said that : - "the pilot is coming from hyderabad and will be landing soon." if you don't have available pilots how can you schedule flights and take money. On top of that the plane is a propeller plane and it's is in such a bad shape that the covers are falling apart. I had to miss my business meeting to take the flight and it has not even started yet.

We booked 3 tickets online from spicejet website, the money was deducted and tickets were not booked, no refund
Date:4-7-2019
From -Mumbai to Guwahati (direct)
Transaction thru SBI on
POS SPICEJET1133333
at RSP*RAZORPAY SPICEJET
I request refund and immediate action, as I need to report at IIT Guwahati for admission
And any delay will cause trouble with admission.
IMMIDIATE ACTION REQUIRED

Dear All,

My name is Saravanan and we booked the ticket MLE to COK on 5th July 2019, but when I printed the ticket its shows 6th of July 2019, yes you can say I made a mistake, perhaps NO cause I have eyewitness that I made booking on 5th of July 2019, to my surprise how it’s changed?

Anyway I am trying to call your customer care number [protected] for more than 4 times in Doha to India, apparently NO answer and always busy, more than 20mits I hold the line, but no answer, the result I wasted my money in telephone bill.

Ok, I tried to call your Qatar office and asked for assistance, to no avail nobody interested to help me and simply saying call the customer care and the way they sound seems unprofessional, we felt it’s a big mistake we booked the ticket in your airlines. I am really sorry to say that.

I don’t have any problem to make additional payment if I made the mistake, however up to now It’s not clear to me what is going on to my booking.

kindly check your booking software, we believe your software have some issue one way or the other and it is changes the date automatically, hence your customer care is not answering and Qatar office also not helping

In the end I paid 19000+ the total amount we paid more then 50.000+ for MLE to COK. It’s too much.

Kindly find out the issue keep the customer happy. We all here to support each other.

Regards,

Saravanan
[protected]@gmail.com

[protected]

Date : 2 july 2019
client no. : sb31kj
1. i booked ticket for banglore for 24th june but you transfer my destination to madras.because of this filght dealy the was much problems in my work at banglore (pnr no. : c521my). because of you my meeting posponded and i have to again go to banglore so i required one ticket to banglore again .because of this i had to stay bombay. so bombay hotel expense you will have to pay.
...

Yesterday, i boarded a spice jet flight from bangalore to bagdogra.. I had 3 luggage...2 trollies and a bag.. When i reached bagdogra and claimed my luggage... My bag was mishandled. My bag's belt was torn apart... It was in perfect condition when i checked in my bag in bangalore airport... I had never faced such an experience with spice jet before...

I am trying to book bulk tickets around 30 to thailand from bangalore. I am not able to make booking through website. I tried calling you guys yesterday morning more than 4 times and have tried in evening too. But no response. Today also there is no response. Kindly let me know if it's possible to buk by today rod. If not i need to check with some other flights. Found spicejet little cheaper.