SPiDiGO Complaints & Reviews

Hi,this is Imran Malik and i hold a broadband connection of your company but however i am facing several troubles in using this,from last one month.And several times i filed complaints regarding any time but not Response and Call to Customer Care[protected] and Talk to Suresh Parmar .He has not responded well. And he has used abusing language.So please resolve this complain and resolve my complain as soon as possible.Thanking you...........

Requested Sir,
My name is Mrunal Shah
I have taken services of Internet from 'SPIDIGO BROADBAND AND INTERNET SERVICES' .
Since I have problem of very low speed and disconnecting Internet, I have complained to the company but no-one is listening my complaint and no-one is sorting out my issue.
I ma suffering from this problem form last 15 to 20 days but still my problem is there.

You are requested to take favorable actions as soon as possible.

Thank You,
Mrunal Shah
[protected]
[protected]@yahoo.com

Encl.:
All the complaint nos. date wise.
[protected][protected][protected]-
[protected] complaint no.[protected]
[protected] complaint no.[protected]
[protected] complaint no.[protected]
[protected] complaint no.[protected]
[protected] complaint no.[protected]
[protected]NO complaint no. Complaint given at 10.47 pm)
[protected] complaint no.[protected]

I am writing this email onbehalf of my wife (Smt. Anandmani C. Iyer).

My wife interested in internet to go for SPIDIGO as my neighbour are having. I trusted and paid approx. Rs.5,000/- for one year. It was working quite nicely without any problem. But on 23.10.2011 all of a sudden net got unplugged due to the reasons known to you better than me. On 24.10.2011 your engineer has come and restored and within one hour it got the same problem and I lodged the complaint once again on 24.10.2011 itself. After that I contacted nearly 39 times as I am having the record in my mobile since then.

Since 23.10.2011 days I am without internet connection and your personnels like Dharmendra, Pragna, Momin, Mayur, Kaushik Vora, Jason use to give the promise stating that your complaint will be over within 1-2 hours. Since 23.10.2011 I am hearing this word without any solution. What type of management is going on in your administration?

On 25.10.2011 I was told that today we will send somebody to do the needful. but in vain. and on 26.10.2011 I got the message that there is no engineer available as they are on holiday and on Bhai bij i.e. 28.10.2011 your problem will be solved. As I know that Diwali holiday is for 2 days. I contacted on bhai bij and I was told that no engineer is available and who told you that your problem will be solved on Bhai bij? I said that give your supervisor's number or get me i want to talk to him. They refused to say that we can not give this. I told I want to give in writing give me your address they refused and said that on Monday only the office will be open. I threatened to go to CONSUMER FORUM. I was told by two customer care executives that wherever you want to go go. We do not bother about that.

Whenever I contact your office I used to get a reply it will be done within 1-2 hours. Around 5.40 p.m. I contacted your customer care office and Jason took the phone and told me that after two hours engineer will come to your house and will do the needful.

And on 28.10.2011 your personnel came and got it repaired around 5.10 p.m. I asked why your company took this much time to repair it. He told me that in my building i.e. in "A" block one person has put the power off hence the problem and faced by so many people and the plug and socket is to be installed every house to overcome the problem and the same problem was there and I lodged one more complaint on 6.00 p.m. As usual, I got the same reply within 1-2 hours the problem will be solved.

On 29.10.2011 after making several calls, I contacted several time and your engineer told me that your computer browser is having problem hence we could not do anything. I said that give me in writing that my browser is not working as I have to go to CONSUMER FORUM then after 3.30 p.m. your senior engineer promissed to do the needful and it has got repaired. I think this problem will not persist.

If the same problem persist, you have to pay compensation of Rs.1,00,000/- for mental torture and inefficient services provided by your company and If I visit CONSUMER FORUM, you have to bear the expenses like my leave, other charges like Rickshaw, Advocate fees, losses in business, metal torture, etc. You should improve your services and tell your executives to give reasonable promise. Definitely I am going to tell everybody about the same and the type of attitude is practiced in your company. I am going to tell my friends to not to go for SPIDIGO. It is fast in getting connection but SLOWGO in service hence it is not SPIDIGO it is SLOWGO.

Suitable reply should be made available to me. Against your reply I will have to go for CONSUMER FORUM.

On 29.10.2011 i.e. immediately after restoring the internet, I made a one complaint No.[protected] at 7.00 p.m. stating that my system is not working. Kaushik was there.
Once again I complained on 30.10.2011 at 10.48 a.m. Mr. Sarvendra took the phone.

SINCE 23.10.2011 MY PROBLEM HAS NOT BEEN SOLVED. COMPENSATION OF RS.1,00,000/- SHOULD BE GIVEN TO ME FOR MENTAL TORTURE AND LOSS OF BUSINESS


Chidambaram R. Iyer
Ahmedabad
(M) [protected]
email : [protected]@gmail.com

Third class services i spent lots of mone to call cstomer service centre..customer service centre only listen what thair enginner reply..no one listen complain by the user.

poor services no reply after getting connection and give money to them.

they are cheatting to the customer as they at time of get the connection they ensure best services and all that but after all goes they never pick up your call and never give services to you..they will give services on their time. they dont care about the old customer as they pay advance rs.3500 for one year as an pre paid.

please away from the spidigo broadband.

this is my personal opinion.

Regards,
Rujul Trivedi

HI I have got SPiDIGo internet connection and have paid for 6 months in advance. My internet connection gets dropped regularly. Everytime this happens, I spend a fortune in phoning their customer call center. Whenever I phone, they promise that an engineer will come to my house to fix the problem tomorrow but tomorrow never happens...

HI I have got SPiDIGo internet connection and have paid for 12 months in advance. My internet connection gets dropped regularly. Everytime this happens, I spend a fortune in phoning their customer call center. Whenever I phone, they promise that an engineer will come to my house to fix the problem tomorrow but tomorrow never happens..!!! I am now frustrated with all the staffs in Ahmedabad office, it is worst of I have ever seen..With the current issues with my internet, I have nearly spoken to 8 customer advisers and each one of them only promise that they will fix the problem but nothing happens. I am sick of it now and want to put a serious complaint against this company..

I still have got no internet connection at my home in Ahmadabad, please help

Waiting for reply,

Navroz

I was using spidigo broadband internet since last one year, it was worked fine before two months. On july, 2011 I faced some slow speed and disconnect problems. I call lots of time to customer care and each time they told me that technical person will contact you but till date 2.0 month passed and no one contact me even I regularly call for my money refund and cancel the connection. I also sent the email him to do the same as per their instruction and visit the office to give application but at office they not accept my application and told me that they will not disconnect and refund money on my demand, they will review the issues and after give me the money. But till date I am not getting and answer and no any senior is talk with me. I am very frustrated on their service and want my money back.

spidigo.. when i started using it a year before .. it was nice.. ok.. but now after year.. its like a nightmare.. worst connectivity.. no response from tech department... they promise to fix it.. but nothing. noone even cares to come and check at my place... they callback. saying all is wokring nice... try for few more hours.. then call againg if continues... and it goes on like this...totally USELESS internet provider.. such companies should be banned...costumercare people talk very rudely... i wanna sue them...

MY Name is Vivek Raval and my id in Spidigo is vivekraval26 I bought the connection of Spidigo on 22nd June'11 and start on 29th June'11 but I never get connectivity after 10am Morning to next day 6:00am Many time Complain to them but never solve yet after I complain to the Complain Manager Mr. Aman and he also visited my home and see the problem he convert in direct connection after then the same connectivity problem face then after he move me round and rount from 29th July'11 still 11th Aug'11 then after on 11th Aug'11 I disconected my connection after many followup they give me today refund of only 2300/- but When I take the connection at that time I pay 3,400/- so I request you to note my complain and given me a refund of 3,400/- bkz I suffering one and half month from Spidigo bad service and inresposible person.

Hello,

This is Dilip Rathod. My complaint is against to SPIDIGO internet service provider. I am paying Rs.1750 per six months. This company is making people fool coz Its service is very poor. I am suffering to loss connectivity for 2-3 months. I made complaints many times, When i making complaint their engineer comes without any information and repair connectivity but after 5-7 days its failed again and again. Each engineer told me the network cable is damaged we will changed immediately but cable is not changed till date and time. I am trying to talk with their senior or responsible person but customer executive not transferring phone line to any senior person.

So now what to do.

Thanks,
Dilip Rathod

hello sir,
i have get spidigo broadband connection.and i have get 512 kbps plan with 6250rs.my problem is that i have paid all charges for internet connection but spidigo company does not give me any service or any answer. I have request to spidigo many time but that company could not accept my request yet...and i have request for my refund .but that company does not give me any answer. so please accept my request and give me solution as fast as possible...

from:

Prajapati Rameshbhai
kumudnagar society,
Nr. sector-5,chanekyapuri,
ghatlodia,ahmedabad-380061
phon no:[protected]

SPIDIGO is the worst ISP.

Don't get lured in their schemes.

Their plans won't live up to your expectation.

I purchased 3 monnts 1 Mbps plan worth 5200 Rs., and what they are giving me is 400 Kbps of speed with frequent disconnection.

Instead i should have gone for BSNL's 750 Rs. plan/month which gives 512 Kbps, and lives upto it's expectations.

Even Spidigo's S**T tower is only 200 m far, without any obstacles, even then i m getting only 400 Kbps.

In Ahmedabad there's no need of wireless broadband like spidigo, because almost 98% of area is covered by wireline broadband.

In Spidigo, they say that ahmedabad is now wireless, but even after buying their plan you won't be able to access it from anywhere in ahmedabad via WIFI. You will be only able to use it from your home.

So it is pointless to buy Spidigo. Instead go for wireline broadband, which is the best deal.

Dump Spidigo.

Spidigo will incur loss in your bussiness.

Don't let it ruin your time and money, Go for a reputed ISP.

Hi,
This mail is regarding Spidigo's worst service. i have complained so many times about this problem but no person is taking responsibility of this problem, and also they don't try to resolve my complain. If this can't be resolved by Spidigo's side I want to have my refund back to me.

I had also visited Spidigo's company office located at S.G.Highway, Bodakdev. I met Spidigo's representative there whose name was Mr. Dushyant and Mr. Aman, but no one of them neither did proper to resolve problem nor refund.

So, this is my last warning to you. If within tomorrow itself my problem will not resolved by Spidigo's company then I will go for Consumer Court, and I have proper proofs of Spidigo's poor service since I have got Spidigo's connection. You can have a look at Spidigo's database for my compalints dates as well as times.

Hello,

My name is Viral Trivedi. I suggest everyone to avoid taking spidigo connections. I have a spidigo connection at home and its services and speed are pathetic. Inspite of complaining numerous times, they have done nothing. I had already paid for 6 months and now they dont every reply when I ask for refund.

It is the worst services company I have ever come across.

i hade resected my connection before 2 months but steel this compny will not given my funds back they bastereds asking my offfer latter to revert my mony back

I am facing too much problems using my internet from long time.
already i will got much more benefit in my business but net speed problem i face. can i do not done my work
same as sending mail with attachment. very slow speed in my new 256 to 512 connection. why ?

i get more speed then i change my plan but not in increase my speed less then down my net speed WHY ?

no more change and chanse to your side queekly. that so pls. cancel my connection and refund my money.

call me urgent

MANOJ PATEL
[protected]

Dear All,

I have taken 128kbps revolution plan with this company nearly 9 month ago.. in this plan they commited to provide 256kbps speed during day time and 512kbps during night time.. but they are totally fail in this commitment...

I my self is in the field of IT from last 12 years , i have sold so many isp connections to my customer , but this is the worst service i got ever, when we complain for speed they only solve it only for a day or two.. after they are like tail of dog.. their down load speed during day time according to 256/8= 32 but it never comes it will come accroding to 128 /8 =15->20 , and during night 512/8=64 but it comes only 25->30... so it is disgusting...they are unable to solve issues of exisiting customers.. only intrested to bring new business..

their customer service persons are unable solve issues , rather they are just assuring the customer like foolish dogs...but problem always gets standing and standing..

so dont go for this....

Yours
Mubin

i am using spidigo internet service since last 6 months. i have paid advance rent of 6 months as demanded by the company and they has assured me that i will get 256 kbps speed in day time and at night i will get 512 kbps speed. but i am not getting this speed at any time. I have complained several time but i have not received any response from the company. Latest i have complaint on 18/11/2010 comp. no. 18SP055 but i have not received any response from the company. They have assured me that our engineer will come to your place ans solve the problem but till date i am helpless. today on 20/11/2010 i have again complained for the same speed problem but no resposonse from the company and as usal answer "engineer will come to ur place". I have demanded the telephone no. of Mr. Femil Patel who is manager, Mr. Pankaj Lanjewal the higher officer and Mr. Abhishek Jhaveri the owner of the company but the person mr. jadav & mr. viral who were on line has refused to give the telephone number. Please do needful and arrange to refund my whole money which i have paid on the trust for getting exact speed which was assured by the company and take legal action against the company for not giving the services to the customers.

Respected Sir/Madam,

I had opted for Spidigo Broadband services in January 2010 at my temporary house 8 Sudershan Coloney, B/h Mayurpankh Society, Umiyavijay Road, Satellite, Ahmedabad. Spidigo's sales representative Mr. Gaurang Suthar had visited my house, discussed my requirements and helped me in selection plan. I communicated to Mr. Gaurang Suthar that my stay to this house will be temporary and I need to move back to my new house in less than a year. He assured me that all the installation & address changes & re installations will be free of cost.
With this assurance I had opted for broadband services for 6 months. Later in July 2010 it was renewed by Mr. Upendra Solanki for another 6 months.

Now after 10 months I have shifted to my new house and upon requesting for address change and re installation Spidigo people started asking for Rs. 500 as charges towards address change & re installation.

After discussions with sales people and support people, I have requested for disconnection of my services. For this, I had mailed Spidigo on 12/11/2010 on [protected]@spidigo.com.

I had been following up with Spidigo people but they were just delaying things. Today i.e. 18/11/2010, I managed to get the corporate office number and called for status of my request. There I had a word with Tele sales person Mr. Sanket Patel & lady from support team over the phone. My phone got disconnected. Upon calling again Mr. Sanket Patel picked up the phone that leave your contact number and support lady will call later. Upon insisting to talk to support lady for confirmation, Mr. Sanket Patel refused to transfer line, having heard this I asked to connect my line to the Owner of the company. He insulted me arrogantly stating I will hang up your phone, even after warning him about his behavior he was intentionally misbehaving and when I asked his details for complaining, without hesitation he gave me his details and made me feel like I am helpless evenif I will file complain. This really hurted my feelings and I feel mentally stressed. I consider this as cheating, intentional ignorance, hurting my feeling, misbehaving with the Customer of the Company. I would request you to take strong actions against this.

In case if you require, I can provide you with the written communication between me and Spidigo for the cancellation of services.

My contact details are as follows :
Yatin Desai
M[protected]
Email : [protected]@yahoo.com

Sir.

We are using spidigo broadband since last seven months, earlier we had a subscription of six months which we have renewed last month. After renewal we are facing the problem of very slow speed. We are not even able to do normal surfing. We are facing serious problem in opening the basic websites also like gmail, yahoo, facebook, etc.

We have lodged number of complaints to their helpline number, but no serious actions have been taken from their side. They just call and instruct to remove temporary files and delete cookies etc which does not help at all. We have been told a number of times that their engineer will visit but no one have contacted at our home to eradicate the problem.

So you are requested to help us in the above mentioned problem and get us the true value for our hard earned money.

I am resident of the Bopal area in Ahmedabad and my spidigo id is paritosh.sharma

Regards
Paritosh Sharma, [protected]
54, Hari Om Bunglows
Bopal
Ahmedabad