| Address: Ahmedabad, Gujarat |
First I will give you the brief details of the my self and the problems that I have faced. I want the assistance for this.
My name is Nilay Shah, residing at 11, Vinil Park II, B.h Gurukul School, Isanpur, Ahmedabad,
Since past 1 year i am using Internet of Spidigo Broadband and Internet Service. There were some problems during this period and I have booked several complaints regarding the same. While taking this service there executive told me that if you have any problem with the connection you have to book the complaint on the number that was provided to me and it will be rectified by 24 hours.
Since last 1 month I am facing continuous internet connectivity problem, for the same reason I booked the complaint with Spidigo customer care department on 9th of March 2012, and from that day onward I used to call them on the daily basis and some times twice or trice in a day for the problem solution but the customer care department and the service department have never taken care of even calling me back.
Yesterday i.e. on 14th I mailed them regarding the refund of the money. And from that day onwards they started calling me for the solution. But my problem is that I have already purchased another connection from Reliance Broadband and Now i am not ready to keep the Spidigo connection.
Below mentioned few details of the complaints and the customer care executives.
Complaint booked on 9th March 2012. Complaint ID was not provided. at about 10.30 AM
Later called on the C.C. Number by 11.30 PM but they told that it is too late and the service cannot be restored today so some executive will come by tomorrow morning. Here I talked to Mr. Parshuram.
On Saturday i.e. 10th march 2012 I Called again the C.C. number regarding the solution and he told me that the complaint is already booked and the problem will be solved by 24 hours. Here I called them at around 3.30 PM. No one turned around to solve the problem.
Again I called to C.C. by 11.00 PM for the solution the same answer was given that it is too late and it cannot be solved today the service will be restored by tomorrow mornining
On Sunday i.e 11th March 2012 once again called on the C.C. Number and Talked to Mr. Momin and he told me that it is sunday and thus the problem cannot be rectified today and so the problem will be solve before Monday 12.00 noon time.
Once again I called the C.C. number on Monday 12th March 2012 at around 4.00 PM where i talked to Mr. Bhardwaj Yadav and he also told me that complaint is already booked for the same issue on 9th and the problem will be shorted out by today evening.
On 13th Again I talked ot Mr. Momin regarding the issue of the internet and the same pre recorded tape was told to me that the problem will be solved by 24 hours. By this I was suffering a big financial loss due to the internet problem and Thus i booked a new internet connection of Reliance.
On 14th i Talked to Mr. Bhardwaj Yadav, Mr. Momin, Mr Mehul, Mr. Vikas Chaturvedi and few other members of Spidigo. Now I was not interested in the internet of Spidigo and I just wanted that my money should be refunded. Mr. Vijas Chaturvedi told me that you just send me the email and I will do the rest. The money will be refunded to you in short time.
Today on 15th When i talked to Mr. Vikas Chaturvedi he told me that it is not in his hands to refund the money so you just visit personally our office for the refund of the money.
Today when I went to his office Mr. Aman Malhotra (One of the most rude person I have ever meet in my whole life told me that They dont have any rules of making the refund. I have booked a complaint with TRAI and want my money back
Can you please guide me that what should I do to get the money back.
Aug 13, 2020
Complaint marked as Resolved 
Spidigo — connection is not working
I took Spidigo connection a month back but after taking the money in advance there is nobody to give a reponse. there is no connection. i a feeling cheated. i need my money back.nobody is picking up the phone. no one is responding.