Please be informed that I send Cargo through ST Cargo on 18th July the Bill No. M02122414, But Still, I didn’t receive it, I contract the Cargo there response is not properly given.
Now the ST Cargo informed me my Cargo was lost and ST Cargo paying the minimal about of 21SAR per Kg.
I had sent more than SAR 20000 valued items in my cargo, the fund refunding is not sufficient.
Kindly request to involve in this matter and request to provide reasonable compensation for my lost Cargo
Oct 4, 2021
Complaint marked as Resolved Please be informed I have sent Cargo luggage of 24.8 Kgs through ST Cargo from Saudi Arabia ( Al Khobar) To India (Vellore Address ) on 18th July the Bill No. M02122414 and Paid a Service charges of SAR 273 and ST Cargo agreed to Deliver my cargo by end of August 2021.
Unfortunately, ST Cargo lost my luggage reason unexplained and informed me over the phone verbally. ST Cargo agreed to pay a settlement for the Cargo lost, they requested me to propose the Claim and Settlement Amount for the Lost Cargo Items.
I proposed the Settlement amount of SAR 18, 520. After reviewal of ST Cargo management, they disagreed to pay the settlement amount proposed. ST Cargo is proposed to pay a minimal settlement amount of $6/kg, a Total of 24.8 X6=$148.8 (SAR 520).ST cargo proposed Settlement amount are not even covering 10% of cargo value, Due to the loss of cargo I had mental stress, tensions, which made me sleepless night.
Based on the Above I need the claim settlement of SAR 25000
Here also I'm facing the same issue
The person is very impolite and yells at me. If they are not resolving I'm escalating it to the next level as he was verbally abusing me