Star Health And Allied Insurance Complaints & Reviews

Hello,
I had paid my EMI of health insurance in the grace period after talking to one of their sales representative for which they didn't mention whose account do I have to pay the money from. So, I paid it from my child's account who is also included in the policy. Now after the money was paid and the grace period was over the managers told that the payment will not be accepted as it was not paid from the policy holder's account which is completely unjustified as the account holder is involved in the policy too and is not just a third party. It has been more than 12 days the managers are asking to mail numerous times and won't just give a reply to the mails but just give contacts to talk to the other guy about it. My policy is till March 2023 in the papers and now I have asked my lawyer to take legal action for the same in the consumer court this coming week. We customers are no fool to be rolling from one representative to another and keep telling them our story and keep floating mails to which replies are just non existent. If you truly didn't want the policy to be renewed your rep shouldn't have asked me to pay the money in the grace period itself. We have been loyal customers of Star since 2014 and have more than 12 policies from them and this is how they treat their customers. Frauds.

Bhagwan Gereja

Dear Sir/Mam,

I am Senior Engineer at Vadodara based company Rotex Automation Ltd in Gujarat. Our company has done group medical policy from Loop Health India in which Insurance company is Star Health India. In March 22 My wife suffered from severe pain in stomach and we have consulted through well known doctor Dr. Mehul Damani at Planet Woman Hospital, Ahmedabad.

Our group medical policy having total sum insured...

Sir,
My policy No. is P/121200/04/2022/000025. I took star health policy in Trichy Star Health Office. I shifted my residence from Trichy to Tirunelveli. Hence, I got NOC certificate from Trichy Star Health Office and transferred my Policy to Tirunelveli.

On 04.07.2022, the official of the Trichy Star Health Office phoned and told me to pay the Policy premium amount. SMS also come from Trichy Star Health Office to pay to premium amount. But in Tirunelveli Star health Office nobody is asking anything and no SMS came. Is my policy is in Trichy or Tirunelveli. For this activity, I am not satisfied with Star Health Insurance.

Further, I regularly paying Rs.16, 821/- P.A. But the message comes from Trichy Star Health Office I have to pay Rs.23, 263/-. Why this difference please clarify.

Is my Policy not cancelled in Trichy Office?
Why this premium amount difference?
Now where is my policy?
The official and agents of the Star Health is not attending phone properly and not acting satisfactorily. This is for your kind information.

Claim no - cir/2022/161121/3931638
Rejected by star health with out any proof of ped, grievance department also rejected how can anyone trust on star health
To buy medical policy with them
I recommend not to buy policy of medical from them they simply reject claim
Regards
Rohit Jain
[protected]

Claim no - cir/2022/161121/3931638
Rejected by star health with out any proof of ped, grievance department also rejected how can anyone trust on star health
they simply reject claim
Regards
Rohit Jain
[protected]

My mother had a medi claim policy with star. She is admitted in hospital due to denque fever. In discharge summary doctor wrongly mentioned CAD, I have submitted doctors certificate regarding wrong mention of CAD in discharge summary, after that star health refused claim with out any reason claim CIR/2023/700002/0015048. There is no relation between Denque fever and CAD. But they rejected the claim

[protected] Forwarded message[protected]
From: Abhishek Murdiya
Date: Sat, 18 Jun 2022, 10:39 am
Subject: Re: Didn't even offer offer letter and joining didn't happen
To: DR.Prakash S (Managing Director), cmd, gro, , Radha Vijayaraghavan - Assistant Vice President, Priyaranjanbabu R - (Marketing Dept), Sampath Kumar P M - VICE PRESIDENT (Marketing), , support

Dear sir

Till now the offer letter has not come nor joining, why the joining documents were taken in the month of April????, why was it called for NOC??????

In Udaipur Rajasthan branch, Mr. Why Ritesh Kumar or Mr Ankit Agarwal did all this process??????
Your joining is ripe, it was said, and the offer letter will also be given to you,

document or noc why did you take it?????

Want me offer letter
you send me today

Reply me immediately

There is no response, no reply, no solutions, till date from your side yet????

I already many reminder to reminder last 6 june 2022 se

Before joining documents april 2022 month or NOC May 2022 month

you have to answer today

Thanks Regards
Abhishek Murdiya
[protected]

On Fri, 17 Jun 2022, 12:31 pm Abhishek Murdiya, wrote:
Dear sir

Till date pending I already many follow up day to day but no one any one reply

Pls send offer letter

Pls reply on urgent basis

Waiting your reply

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 16 Jun 2022, 6:09 pm Abhishek Murdiya, wrote:
Dear sir

You are mailing from 7th June that the solution will be done but will not be done.
Will only mail that offer letter will also be sent and it will also matter solution.

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 16 Jun 2022, 1:43 pm Abhishek Murdiya, wrote:
Dear sir

Pls reply

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 16 Jun 2022, 8:07 am Abhishek Murdiya, wrote:
Dear sir

Pls find the attachment this matter

Thanks Regards
Abhishek Murdiya
[protected]

On Wed, 15 Jun 2022, 4:05 pm Abhishek Murdiya, wrote:
Dear sir

I already reminder to reminder but no one any one reply the matter of height

I already follow up daily to daily but no till date or till time offer letter or joining pending

Take this matter seriously & positively, my favour of solution

Waiting your reply ?????

Thanks Regards
Abhishek Murdiya
[protected]

On Wed, 15 Jun 2022, 1:04 pm Abhishek Murdiya, wrote:
Dear sir

This matter solution on urgent basis

The matter is not being resolved even with the high management, it has been a few days, they are not taking anyone seriously.

Why was it taken to joining the documents or why was the NOC asked, so much time or the loss of the code which is running the NOC should be done

Why was it not given after the offer letter came from the hr department?

I had given you the offer letter or the formal formalities for joining Udaipur branch to Mr. Ritesh Kumar ji or Mr. Ankit Agarwal ji.

Soft copy send me on mail id abhishek.[protected]@gmail.com

Sir I had demanded offer letter in April but Mr. Ritesh Kumar ji and Mr. Ankit Agarwal ji ( Udaipur branch - Rajasthan ) had asked for application of SBI code, then after giving it, asked for NOC, then now they are saying that 5-6 agents and 2 -3 If the business of the policy is there then only the joining will be done, even today the joining has not happened and the offer letter has not been received yet, you had asked for joining on 01.06.2022 and then on 06.06.2022

I also got the list made today and told Mr. Ritesh Kumar ji complete about the list and will also do the agent and policy business, even after that he said that joining will not happen now.

Have not given any document of the company, nor any training, nor product detail, followed up the offer letter many times, even after that refused for the offer letter

I have also closed the SBI code, have also given its NOC, have taken all the joining documents in April itself that your joining will be done.

For any new company joining, there is such a way before that, so what after?????? First Day High Target And Policy After Joining This Is Not Possible, & It's Wrong

I have so much trust in the future????????

This is the rule of the company, it has been said from the front, it is all process

Joining will happen only after making this policy and agent, it is telling today.

Sir you see this matter and see this attachment

Thanks Regards
Abhishek Murdiya
[protected]
----

On Tue, 14 Jun 2022, 4:11 pm Abhishek Murdiya, wrote:
Dear sir

An offer letter that has already been issued, it's been 15 days from HR department, he just sent the soft copy, why is it taking so long I don't know

Mail is going on mail only in giving offer letter or solution nothing

take this matter on some prayoti

Now how long will it take to mail the offer letter???

waiting your reply

Thanks Regards
Abhishek Murdiya
[protected]

Please see below under Mail Your department is not responding even though you are mailing from Udaipur branch

[protected] Forwarded message[protected]
From: agencycarecell
Date: Tue, 14 Jun 2022, 12:20 pm
Subject: FW: Fwd:Re: Didn't even offer offer letter and joining didn't happen
To: udaipur, Abhishek Jain
Cc: Ankit Agrawal - Senior Territory Manager, abhishek.[protected]@gmail.com

Dear Sir,

We are getting repeated mail, so we request you to please look in this matter and provide proper solution to the concerned on priority basis..

Thanks and Regards

Ravikumar.R

Agency Care Cell

Corporate Office

Chennai - 600008.

[protected] Forwarded message[protected]
From: agencycarecell
Date: Mon, 13 Jun 2022, 11:32 am
Subject: FW: Re: Didn't even offer offer letter and joining didn't happen
To: udaipur, Abhishek Jain
Cc: Ankit Agrawal - Senior Territory Manager, abhishek.[protected]@gmail.com

Dear Sir,

The forwarding email received from our Agent Mr.Abhishek Murdiya for your kind information

Please refer to the trail mail and revert to the concerned accordingly,

Thanks and Regards

Ravikumar.R

Agency Care Cell

Corporate Office,

Chennai - 600008

[protected] Forwarded message[protected]
From: Happy To Support
Date: Mon, 13 Jun 2022, 4:55 pm
Subject: Fwd:Re: Didn't even offer offer letter and joining didn't happen
To: agencycarecell
Cc:

Dear Team,

Kindly refer the trail mail and assist the agent accordingly.

Warm regards,
Bharanidharan.B
Customer Care
Star Health and Allied Insurance Co Ltd.

[protected] Forwarded message[protected]
From: Happy To Support
Date: Sat, 11 Jun 2022, 3:12 pm
Subject: Fwd: Re: Didn't even offer offer letter and joining didn't happen
To: agencycarecell
Cc: Abhishek Murdiya

Dear Team,

Kindly refer the trail mail and do the needful.

With Regards,
Pragatheeswari E
Customer Care
Star Health and Allied insurance company Ltd
Call Us:[protected]

[protected] Forwarded message[protected]
From: Radha Vijayaraghavan - Assistant Vice President
Date: Sat, 11 Jun 2022, 10:20 am
Subject: Re: Didn't even offer offer letter and joining didn't happen
To: Abhishek Murdiya
Cc: Priyaranjanbabu R - (Marketing Dept), Sampath Kumar P M - VICE PRESIDENT (Marketing), gro

Dear Mr. Abhishek

We have received your complaint and the same is being looked into.
Please give us some time to check with the concerned department .

Regards
Radha Vijayaraghavan

All you see only mails are running department wise article nothing solution, no proper reply, no good service till date and no proper response till now

On Mon, 13 Jun 2022, 7:02 pm DR.Prakash S (Managing Director), wrote:
Please look into this escalation and organize the needful

Regards,

Dr. S. Prakash, M.S., FRCS (Glasg), FAIS
Managing Director
Star Health and Allied Insurance Co.Ltd.

Follow me on:
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From: Abhishek Murdiya [abhishek.[protected]@gmail.com]
Sent: Sunday, June 12, 2022 11:15 AM
To: DR.Prakash S (Managing Director)
Cc: Radha Vijayaraghavan - Assistant Vice President; cmd
Subject: Re: Didn't even offer offer letter and joining didn't happen

Cyber Security First: External email – Use caution whilst clicking links or opening any attachment.

Dear sir

Udaipur branch and HR department offer letter which is already issued to me it has been one week to mail us soft copy or to give hard copy

The date was to be from 1st June or 6th June till today but the joining has not happened yet.

I request please send offer letter on urgent basis

No offer send, No joining, No one reply, No solution ????

Thanks Regards
Abhishek Murdiya
[protected]

On Sat, 11 Jun 2022, 9:16 am Abhishek Murdiya, wrote:
Dear sir

Offer letter Hr department already issued Udaipur branch but Unhonoured offer letter has been seen but I have refused to give offer letter or have refused even for soft copy

I went to many time this regarding offer letter or joining in branch office Udaipur

For request send me a soft copy of offer letter

I request pls send offer letter

Please look into this matter under Blow Mail

Joining Document already submitted april month or NOC May month

Thanks Regards
Abhishek Murdiya
[protected]

On Fri, 10 Jun 2022, 9:17 pm DR.Prakash S (Managing Director), wrote:
Kindly go through the details & organize the needful

Regards,

Dr. S. Prakash, M.S., FRCS (Glasg), FAIS
Managing Director
Star Health and Allied Insurance Co.Ltd.

Follow me on:
Twitter Facebook
From: Abhishek Murdiya [abhishek.[protected]@gmail.com]
Sent: Friday, June 10, 2022 6:24 PM
To: cmd; DR.Prakash S (Managing Director)
Subject: Re: Didn't even offer offer letter and joining didn't happen

Cyber Security First: External email – Use caution whilst clicking links or opening any attachment.

Dear sir

I request pls send offer letter

Joining Document already submitted april month or NOC May month

Thanks Regards
Abhishek Murdiya
[protected]

On Thu, 9 Jun 2022, 3:51 pm Abhishek Murdiya, wrote:
Dear sir

Till now the offer letter has not been received nor joining has been done from Udaipur branch, so I request you to give me the trouble of getting the offer letter.

I already many follow up but till time pending

Thanks Regards
Abhishek Murdiya
[protected]

On Mon, 6 Jun 2022, 4:28 pm Abhishek Murdiya, wrote:
Dear sir

Pls find the attachment

Sir I had demanded offer letter in April but Mr. Ritesh Kumar ji and Mr. Ankit Agarwal ji had asked for application of SBI code, then after giving it, asked for NOC, then now they are saying that 5-6 agents and 2 -3 If the business of the policy is there then only the joining will be done, even today the joining has not happened and the offer letter has not been received yet, you had asked for joining on 01.06.2022 and then on 06.06.2022

I also got the list made today and told Mr. Ritesh Kumar ji complete about the list and will also do the agent and policy business, even after that he said that joining will not happen now.

Have not given any document of the company, nor any training, nor product detail, followed up the offer letter many times, even after that refused for the offer letter

I have also closed the SBI code, have also given its NOC, have taken all the joining documents in April itself that your joining will be done.

For any new company joining, there is such a way before that, so what after?????? First Day High Target And Policy After Joining This Is Not Possible, & It's Wrong

I have so much trust in the future????????

This is the rule of the company, it has been said from the front, it is all process

Joining will happen only after making this policy and agent, it is telling today.

Sir you see this matter and see this attachment

Thanks Regards
Abhishek Murdiya
[protected]
----

I am complaining about my non payment of my Star Health Insurance Claim I am writing this letter to complain about Star Health Insurance Company about my delay in payment of my claims for reference my claim id is.CIR/2022/161130/3291871

I am have a starhealth comprehensive family floater policy. I have 5000 rupees claim available for newborn vaccination . I had submitted the bill manually in their Aluva branch as hardcopy. they had sent me acknowledgement of the receipt. after that no any updates coming from them, and I have made a complaint, but they didn't responded, my complaint reference is 2997631

Policy Number -P/161130/01/2022/017686
Claim Number -3869049 & 3931232.

I have applied for claim reimbursement, but my claim was rejected by starhealth by saying that As per special condition, the insured person has to undergo treatment in our network hospitals only. However there is no any such kind of information mentioned in the policy documents. I have also wrote email to the Grievance Department ([protected]@starhealth.in) but they are not replying to the email after several reminders. No one is answering the call from[protected] number.

Keep receiving calls from star health insurance on regular basis on my phone. Even after telling them not to disturb me. DND is waste.
I will never ever buy this insurance. There is no point in telling them to remove my number. On a daily basis i am getting 3-4 calls.

I have noticed a patterns for few numbers:
+[protected]
+[protected]
+[protected]
and there are more

I'm having issue with nuisance calls from Star health insurance, I told several times while the telecallers calling from different numbers that not to disturb me since I'm not interested and remove my number from database. Everytime they say ok and continue to call several times. Today I got one and when I was saying the same thing the guy on the other end was rude and said yes you have to answer multiple calls like this from our end. This is the number he called in from[protected]. This is very annoying and disturbs the peace of mind and well being.

Hi when we contacted customer care to buy a policy we were told the mental illness was covered. When we got admitted our family member they rejected the claim mentioning it was carried by the patient for a long time. This was relapse after cure. The star insurance customer care had provided the assurance that they will cover it while buying the insurance but now after buying it they have rejected it. We need help in filing a criminal case against star insurance.

Dear sir / mam

I have start Helth agency but I cancel this
But till now my PAN Card linked with irda site

I want to remove my PAN Card from irda site

Pan number is - JVSPS2938P

Please please remove as soon as possible

Regards

Suraj sapkal

I am getting spam calls daily in large number from star health insurance. Kindly block all these calls as soon as possible.

Claim file : Dec 31st 2021
Claim no : CIR/2022/151129/3676116
Star health has immature staff or they are very smart to reject any document you submit or give more document to reimburse claim,
I have files claim on date of 31st dec 2021 and today is 18th April 2022 its almost 4 months and till now I have received around 6 queries and all were like harassing they never tell thing at once for smaller thing they raised query and block the claim process.
As per last query raised by them they required documents like
Insured is KCO IHD, stroke 1 year back kindly submit the relevant medical records(Discharge summary, CT, MRI brain reports)

Which we have already submitted in previous claim CIR/2022/151129/3386165 which was settled already.

How to get same documents again ?

The agent name : Sachin Anant Lingayat(BA[protected] and Ms Sara Anand Dhepase - (SH47257)
they both are totally immature to give detailed information at once to customer and they only calls when premium date is near other wise when we have query and to ask about query they never responded properly.

So here I am complaining that start health insurance is harassing customer and not giving money back which actually they paid by raising unnecessary queries.

1. I was admitted on 07th April, 2022 00:30 hrs and 01:00 hrs shifted to ICU till evening 07:00 PM
2. From 07:00 PM on 07th April 2022 to 08th April 07:00 PM 24 hrs Room Rent
3. From 07:00 PM on 08th April 2022 to 07:00 PM on 9th April 2022 PM 24 hrs Room Rent - Insurance company deducted my one day room rent
The logic of deducting the room rent is really unprofessional. If the patient is ready for discharge as per doctor's advice, Why does the hospital keep the patient till he has to complete 24 hours to get room rent. If you stay in hotel for one day (24 hrs) on the next day at 12:00 noon if you are unable to check out for 2 hours can be extended by hotel authority, but if you vacate at night 11:00 pm, the hotel will charge the second day room rent, it doesn't mean that if you complete 24 hours are not. Medical insurance company has no logic till he has to complete 24 hours. You will be paid 2nd day room rent is really astonishing behavior of the Medical insurance company
4. Dietitian food provided to patients for 2 days ( Administrative Cost) Medical insurance company wants patient should not have diet food in the hospital during the treatment and recovery stage

Respected sir,

I would like to inform you that i have taken medical policy for my parents and policy no is P/161212/01/2022/013001.
My mother got stomach pain suddenly yesterday then we went to kmc hospital Meerut they have admitted my mother and start the treatment and kmc TPA department has sent mail for approval of cashless treatment to Star health company but they rejected the claim.
Star health say that...

Hello team,
My previous company(Spartan solutions Inc) took the policy to me. But I have left the company in 2017. My policy was removed. Other renewal messages and mail redirect to me. I go to the nearest star health office to address the issue. They don't respond properly and didn't remove my details. And why did you are not took the company phone and email address? I facing this issue for five years they didn't solve my issue. I'm totally disappointed with your service. Thank you.

So why in this policy the automatic restoration of sum insured was not done .policy no :- P/171100/01/2020/019176
&
WHY new policy (P/171100/01/2021/024582 ) was not getting into consideration? when it was already active from april 2021 and the old expired & amount was exhausted policy no :- P/171100/01/2020/019176.
Is there a rule or clause or any section ?