State Bank of India [SBI] Complaints & Reviews

SBI — Ignorance of SBI Credit card Department

Almost a month before i have received a call from SBI credit card department regarding there new scheme about offering credit card to existing customers and for that they require a Fixed deposit of 10,000/- bucks.
At that only they told me that credit card will be delivered within one week.Within 2 or 3 days they have deducted 1408/- bucks from my HDFC account. Its almost a month over but still i have not received any confirmation call or credit card.

The Chairman
State Bank of India

WATCHING PORNOGRAPHY AT HUMAN RESOURSES DEPARTMENT, SAMRIDDHI BHAWAN, SBI KOLKATA

Sir,

It is our honest intention, to bring to your notice increasing instances of porn viewing, by a few individuals at Human Recourses Department, SBI Local Head Office, Kolkata. Recently, it has come to our observation that one individual by the name of Mr. Amitava Chowdhury, taking advantage of his secluded & partially hidden cubicle/computer system, located on sixth floor of Samriddhi Bhawan, is resorting to watching and downloading pornographic contents. He along with his friends is utilizing their lunch hours or breaks in surfing sites with offensive contents. There is also a high possibility that few employees like Amitava Chowdhury and Sourav Ghosh, who come early and work late hook on to these sites, on the pretext of doing some urgent work.

Mr Chowdhury, who is quite expert in overriding the elementary security measures of SBI, uses USB modems, pen drives, CDs, network sharing to hide, bypass & transmit these offensive resources. It is ironical that use of these devices is completely prohibited in some other banks like ICICI, HDFC, etc.

Surprisingly, all these are going on for quite some time, but still AGM(HR) located on the same floor, is ignorant about these happenings.

These activities have come to my notice, as I am posted on the same floor of the same building. It really hurts us to bring to light, these sorts of affairs going on at SBI LHO, and that too at HR Department. But these also destroy the morale of dedicated SBI staff members and tarnish the image of the bank.

Kindly look into the issue, and ensure to effectively put an end to this perverted and unhealthy working environment at SBI.

Thanking you,

Dipankar Mondal
Samriddhi Bhawan
Kolkata.

Dear Mr.Sharma,


We wish to state that your SBI card number xxxx xxxx xxxx 8208 has been already deactivated on September 2 via IVR.
We would request you to please call our helpline regarding the reissue of the same.

Yours Sincerely,
SBI Cards.

Respected sir,
I want to inform you that currently i am using S.B.I saving account [protected], My main branch is blaming me to withdraw Rs. 13000/only using my ATM card but the balance in my account is only Rs. 3000/only
But for your kind information i want to tell you i have not withdrawal any amount from my ATM. For instance you can check the statement of my account you will not found any transaction report.
Now problem is that branch (ETAWAH MANDI) has not accepted my problem and blem to me for this type of transaction. Currently my account [protected] is holded by the main branch.
So please check all information about my account and solve my problem as soon as possible.

Thanking you
Regards...
Vishwajeet Patel
A/c [protected]
Mob. [protected]

Dear Nadeem,

We will able to address your concern best when we will speak to you, kindly mail us the required details at [protected]@ge.com.

Yours Sincerely,
SBI Cards.

Home Loan Interest rate — Interest rate

Hi
I am shailesh from Mumbai. We all know that RBI has reduce the deposit rate and many bank have reduced their home loan rates but only on new loans.

Then wat about the existing customer as when there was a increase in inflation rate all banks have increased the home loan interest rates within a weeks or 2 weeks time however there is no announcment for reduction in existing home loan rates.

I request the comsumner protection board to look into this matter and highlight the same.

In anticipation of the favourable reply and quick action.

Regards
Shailesh Rathod

Housing Loan — Interest rate

Every other bank has reduced the interest rate and J&K bank has been charging 14.25%. Why J&K bank not reducing

See this artical
http://articles.timesofindia.indiatimes.com/[protected]/mumbai/33018965_1_loan-r...⇄

Dear Mr.Ramaswamy,

Thank you for sharing the details, we will get in touch with you soon and address your concern at the earliest.

Yours Sincerely,
SBI Cards.

Dear Mr.Ramaswamy,

Thanks for talking to us.Trust your queries have been responded. Please call SBI Cards helpline for further assistance.

Yours Sincerely,
SBI Cards.

Hi Omprakash,

We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.

Regards,
ICICI Bank Customer Service Team

SBI Card Gold & More — Recieving payment calls for services not availed

My card no. is [protected].
I was not in receipt of any monthly statement since January 2008.The amount towards insurance was made known to me on telephone and I was stunned to note the same as I have not given any consent to the same.On my complaint several times on the helpline nothing was done. I then cut the card in four pieces and along with a covering note bearing a cheque of Rs. 750.00 towards the purchases made by me and in the absence of any statement upto 25th June 2008, couriered the same by Speed Post to Customer Care-SBI Card at Delhi.
No reply on my letter is yet received from SBI CARD, however the telephone calls from recovery department @ 2 calls per day is still pouring in from this department.On[protected] a recovery agent from K7 in Mumbai had visited my residence when I had handed over the copy of the aforesaid letter.
The mental hardship I have been subjected to since I had opted for SBI CARD is now unbearable. I therefore request that forum shall bring an end to my mental agony as there asre no dues pending on the said SBI CARD.

card activation is urgently reqiured for utilization of card

Dear Customer,

Thanks for sharing the card details, although we would request you not to post your contact and Card details publicly but mail us the same at [protected]@ge.com.

Yours Sincerely,
SBI Cards.

Dear Customer,

We tried to establish contact with you but we were unable to do so.However we would like to confirm you that your card stands active for usage. Please call SBI cards helpline for further assistance.

Yours Sincerely,
SBI Cards.

Dear Sudip,

We’ll get in touch with you soon. However in the future for your own security we would advise you not to post your personal details on a public platform. You can mail it to us at [protected]@ge.com.

Yours Sincerely,
SBI Cards.

State Bank of India / ATM — Amount debited cash not received

I am the holder of SB A/c No. [protected]-3 at State Bank of India, CGO Complex Branch, Lodi Road, New Delhi- 110003. On 23.12.08, I used my ATM Card No. [protected] 970 for withdrawing Rs. 5, 000/- from SBI, Kangra, Dist. Kangra Branch, Himachal Pradesh.

ATM gave the option unable to process due to network error. I again tried to withdraw Rs. 5, 000/- but the ATM gave the same option.

But, when I checked my balance Rs. 10, 000/- was deducted from my account. I complaint in both SBI branches (where my account is maintained and where ATM Centre was).

But they told that my complain is false. Then, on 15.01.09 an amount of Rs. 5, 000/- was credited to my account by the SBI Branch.

I have not received the remaining Rs. 5, 000/- yet. I also visited the SBI Branch at CGO Complex to know the present status of my complaint but all in vain.

I shall be very grateful if you could kindly look into the matter personnal so that I get the remaining amount.

Regards,

P.C.Koti
Mob: [protected]

State Bank of India / ATM — ATM Card Not Working

I had an ATM card earlier which suddenly stopped working, I complained the same to my local SBI, AT Road Branch the told to apply for new card and I did, against which the bank debited 200/- to my account, but still my card is not working what should I do I don't know, I am thinking to change my bank now, I have also an account in Axis bank whose ATM Card is working vey finely.

Sir,

You need not change the Bank at all. The SBI has the largest network and this will definitely benefit you at sometime. When you receive you card, collect the new password (called pin) from the branch and donot forget to get the card activated in the system when you collect the pin from the Bank's branch.

sir

my wife has lost her ATM card. what is the procedure to acquire new ATM. Please clarify.

I am suresh, a sbi account holder of no.[protected] have taken rs.8100 at 8.06.2009 from icici atm centre which is in pondicherry but actually my account is in yanam(UT OF PONDICHERRY) branch, it had shown that network problem occured unable to process your request.
After sometime again i tried to take money but unfortunately have no money in my account, it is debited but have not received that money from ATM machine.I gave complaint to to my sbi branch but till now didn't get that money, what can i do further to get my money soon.

my indian bank saving account No.[protected]. I used my Indian bank ATM card(NO; [protected]) in state bank of india ATM cash counter, kalpakkam, chennai-603102 at 7th july 2009 in 20;23 pm. The state bank of india branch code NO; 2219. I was entered in ATM cash counter RS. 8000/-(EIGHT THOUSAND ONLY). The display were shown in SORRY UNABLE TO PROCESS and receipt came. In the receipt ATM ID NO; S1AC00221902. I checked my balance enquiry statement the Rupees Eight thousand were detected, but I did not got any money in SBI ATM cash counter . Please I kindly request you to take necessary action for bring back money to my account. I already intimated regarding this to my INDIAN BANK home branch (Branch code no ; 286)

Dear Sanjay,

We regret to hear that. We’ll get in touch with you soon. However in the future for your own security we would advise you not to post your personal details on a public platform. You can mail it to us at [protected]@ge.com.

Yours Sincerely,
SBI Cards.

Dear Sanjay,

Thanks for talking to us.Trust your queries have been responded. Please call SBI Cards helpline for further assistance.

Yours Sincerely,
SBI Cards.

Dear Customer,

Thank you for sharing the details, we will get in touch with you soon and address your concern at the earliest.

Yours Sincerely,
SBI Cards.

State Bank of India Credit Card — FRAUD

I am working in one of the Tata companies and that's how I received my Tata SBI credit card a few years ago. Today I writing in because I am an employee at 'a' particular company but only to tell you my story in brief and my experience with the SBI credit card.

The trust and faith I put in the name - TATA and State Bank of India is immense. There couldn't have been a more perfect combination to establish trust and credibility. However, this morning Feb 22, 2010 was an absolute shock and horrifying episode for me. I got a call from[protected] saying the below-

"Hi Ma'am, we are calling from the Income Tax Department - verification unit and we would like to verify your contact details". I was caught in the middle of something at my workplace and I politely asked what was this regarding to which the guy at the other end said " we are calling from the Income Tax Department, your address details are getting 'kharab' which means spoilt and hence we need to update it. I wasn't quite sure about what was happening but on insisting thought the financial year is coming to an end and maybe Income Tax Department - Government of India needs these details. I updated my address with this guy on the phone and gave the guy my current address, when he asked for a phone number, an alternate number I was going to give my mother's but then decided to give my office number.

For some strange reason I felt that there was something amiss as I am an individual who has been dealing and handling my IT stuff through my office (which of course is reputed and managed with expertise). I decided to ask the guy some details saying where are you calling from in Income Tax etc etc. to which he started floundering and hung up. I called the guy back as I had his number on my mobile. When I asked which office is this and the guy who received the phone asked - Is this Ms XXX

Moreover, this particular number was called back on by a colleague of mine and when the person received the call on asking why he said he was from the Icome Tax Department, he said " madam humne jooth bola, main apko bata rahan huin, ye hamara kaam hain". Now, you can get all the call logs between me and this number. There were a total of 2 calls I made this morning and they called me 3 times.

I knew immediately that this was a case of fraud. These guys were calling on behalf of SBI and saying they are calling from Income Tax Department. This is the highest amount of breach of personal details/private information.

Last month when I wanted to write a cheque for almost 20,000 to pay SBI, instead of writing January (01), I wrote February (02). I didn't know this till I started getting calls from SBI. When I explained that I had put in the cheque and gave them details, they were relieved at every call but never stopped calling me. I decided to call the SBI call centre myself and questioned why they are calling me to which they said - No payment is received BUT at the same time acknowledged that they have a cheque dated Feb. for Rs 19,586. Now they know that as - as of today the payment has gone through and SBI received the payment. I got a mobile SMS confirming that.

Even if I ignore the number of calls I got harassing me for the payment, my biggest problem is the call which was made today. Government of India call - Income Tax Department calling me for some verification!!!!!! This is unacceptable and should be dealt with absolute severity!!!!!!! It's a 'FRAUD' of the first order and there is no denying that. It has completely shattered the faith I had in this collaboration.

I have called up the call centre and spoken to some Prashant and Kaustabh Banerjee (Manager) who confirmed that the call was made from one of the floors in Gurgaon and he is looking into it and that it will be taken seriously..basically all the things you say to your customer when they are annoyed at the other end. While I was in chat with the SBI call centre, another call came from[protected]I picked it up as Prashant the SBI associate asked me to) and the person who spoke at the other end sounded like a Haryanvi criminal. I am using these words not out of bias but any associate who loses his/her tone of politeness is not fit to be doing that job (especially when I was just struggling to find out who they were). Just to let you know this particular call was just made to ask me " Kya aap hamain batayangi kya hua" when I asked which company are you calling from he said " aapko batana hain ki nahi". I said you should ask your employee to which he said "humne Abhiskek is baath kari, he said he called from Income Tax Department'. I asked him to hang up and he just banged the phone.

I feel at loss. I have given my private information to a company that has no control over its processes. I feel it was a total Quality Control breach too. I would have never chosen to write to you and waited for the process to resolve on its own if its wasn't such a big matter. I am a customer who has always cleared credit card payments to the full (sometimes there might be a delay but it's always done). All this is still besides the point I am making in this email. I will try and do whatever it takes to pursue this matter. Probably write to the Income Tax of India telling them how their name is used. In no way I am trying to threaten anyone, this is just a customer who feels hopeless and at loss - post private information being breached by conducting 'fraud'. All this to verify address by SBI?????!!!!!

NO CALLS TILL NOW AFTER THE BIG CLAIMS!!