| Address: SBI Cherthala, SBIN0011916 |
Good evening
NON-DISPATCH OF ATM CARD
I have raised multiple complaints and request through customer service and yono app however NIL response received from SBI. Dropped several mails to to mail ID indicated by customer rep and the complaint was closed indicating to mark mail to some other id which does not exist (Screenshot attached). Tried reaching home branch by telephone as per contact number provided by customer service rep, someone picked up the call and hanged up saying connecting to relevant person.
Few correspondences made to SBI via email placed for reference.
Regards
Begin forwarded message:
From: GM Customer
Date: 17 May 2022 at 8:38:26 PM IST
To: [protected]@gmail.com
Subject: Re: SBI Customer Care - Case[protected] has been resolved {4674170} {4684999}
Dear Sir/Madam,
Thank you for writing to us at State Bank Contact Centre.
With reference to your grievance, we regret to inform you that we at email contact centre do not have provision to check the status of the provided case ID.
We request you to kindly take up the issue with below mentioned Email id for further assistance.
• dgmcsops.[protected]@sbi.co.in
For any further assistance or queries, please contact us by:
• Calling on our 24X7 Toll free Helpline No.[protected], [protected], 18001234 and Toll no [protected]..
• Writing to us at [protected]@sbi.co.in
Assuring you of our best services at all times.
From: [protected]@gmail.com
Sent:14 May 2022 18:32:12
To: GM Customer
Subject: Re: SBI Customer Care - Case[protected] has been resolved {4674170}
Good evening
Branch code SBIN0011916, State Bank of India CHERTHALA SOUTH
Request for early resolution
Regards
Abhijith R
On Sat, May 14, 2022 at 4:22 PM GM Customer wrote:
Dear Sir/Madam,
Thank you for writing to us at State Bank Contact Centre.
We regret the inconvenience caused to you.
With reference to your grievance, we request you to kindly provide us the below mentioned verification details for further assistance.
• Branch name or Code:_________
For any further assistance or queries, please contact us by:
• Calling on our 24X7 Toll free Helpline No.[protected], [protected], 18001234, 18002100 and Toll No.[protected].
• Writing to us at [protected]@sbi.co.in
Assuring you of our best services at all times.
From: [protected]@gmail.com
Sent:12 May 2022 12:59:33
To: sbi.[protected]@sbi.co.in; gm.[protected]@sbi.co.in
Subject: Fwd: SBI Customer Care - Case[protected] has been resolved
Good afternoon
Refer to my complaint regarding non-receipt of ATM card.
I have applied for ATM card in April 2022 However, I have not received the same till date.
Last week I have raised a complaint regarding card not yet dispatched. For this complaint I have received trail mail - it says ‘Approved’
I fail to understand the meaning of ‘approved’ when the status still remains ‘card not yet dispatched’.
I tried calling the Sbi Home branch wherein someone picked up the call and said he is connecting to someone else and disconnected the call. No one bothered to pick up the call later.
I again contacted customer care for resolution and I was told nothing more can be done and drop mail to home branch, they might help !
As a fellow government employee, I understand SBI also is a government bank but the service I received is just pathetic and Atrocious.
Request look into the matter at an early date.
My alternate contact number is [protected].
Regards
Abhijith R
Begin forwarded message:
From: SBI - Customer Service
Date: 7 May 2022 at 6:55:55 PM IST
To: [protected]@gmail.com
Subject: SBI Customer Care - Case[protected] has been resolved
Reply-To: noreply.[protected]@sbi.co.in
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 97439055 for ATM RELATED - ATM CARD/PIN RELATED - ATM CARD NOT RECEIVED has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please find the resolution below:
Approved
Please help us to serve you better by providing your valuable feedback. Visit Bank.sbi - customer care- complaints and compliments - Customer Complaint and Request Form or call on our Toll Free Numbers [protected] or [protected].
This is a System Generated Email, Please Do Not Reply
Thank you,
SBI Bank Customer Care
The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
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State Bank of India [SBI] customer support has been notified about the posted complaint.