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State Bank of India [SBI] Customer Care
State Bank of India
Customer satisfaction rating: 5%
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22414
COMPLAINTS

State Bank of India [SBI] Customer Care

State Bank of India

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Address
No.65, St Marks Road
Bangalore
Bangalore District
Karnataka
India - 560001
Landmarks:Near India Garage

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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3391
down
1170
up
1402
down
691

Phone:
Phone:
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2225
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778

Additional info
SBI Toll Free Numbers
Bangalore: 1800 425 8002
Bhopal: 1800 425 7551 (BSNL), 1800 102 7551 (Airtel)
Bhubaneswar: 1800 345 6741
Chandigarh: 1800 180 1723, 1800 180 1724
Chennai: 1800 425 4424
Delhi: 1800 114 545
Mumbai: 1600 228 866
Kolkata: 1800 345 3455
Pune: 1800 112 211, 1800 425 3800
Thiruvananthapuram: 1800 425 4722, 1800 425 4844
Patna: 1800 345 6100, +91 61 2223 8388
Lucknow: 1800 180 5201
Guwahati: 1800 345 3631
Ahmedabad: 1800 233 7933
Hyderabad: 1800 425 3888

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Customer satisfaction rating
5%
Complaints
22414
Pending
0
Resolved
1144
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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State Bank of India [SBI] Complaints & Reviews

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 sumit gro
SIR IN 2005 SBI MERGED SBS IN ITS BANKS AND DECLARED PROFITS WOTH CRORES . BUT UNFORTUNATELY SBI DOES NOT CARE FOR THE RETIRED EMPLOYEES OF SBSAURASHTRA .AS FOR EXAMPLE SBI CHAIRPERSONS HAD GIVEN APPROVAL FOR THE SECOND OPTION TO ITS ALL OTHER BANKS AND ASSOCIATES BUT NOR A SINGLE MEET HAS BEEN HELD TO GET THE RETEIRED EMPLOYEES OF SB SAURASHTRA.AS NO NOTIFICATION IS BEEN GIVEN TO THEM THAT HOW AND WHWN THEY CAN APPLY FOR THE SECOND OPTIONOF GETTING PENSION.IS THAT THEY DO AFTER MERGING ANY BANK THAN WHAT WILL THEY DO TO THE EMPLOYEES OF STATE BANK OF INDORE AFTER MERGER.I STONGLY FEEL THAT THEY SHOULD STOP NERGING THE ASSOCIATES BANK INTI SBI AS THEY CAN NOT HANDEL THE EMPLOYYES AND THEIR DEMANDS.
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    SBI ATM Cum Debit Card — Need to change phone number

     arokiaantony
    Dear Sir
    I have got my SBI account from Trivandrum SBI ,then I gave a mobile number but now I have changed my old...
    Complaint comments  Comments  (44)Complaint category Credit Cards

     mca_milan
    Sir,

    I withdraw 500 rs on 14-Jun-2010. But while checking my account online I identified there is 2 transection showing for the withdraw as I didn't get any money from the 1st atm. Find the details

    Date (Value Date) Narration Ref. No. Debit Credit
    14-Jun[protected]Jun-2010) ATM WDL [protected] 8055 S1CW40066302 500.00
    14-Jun[protected]Jun-2010) ATM WDL [protected] 8055 S1CW40066302 500.00

    Please advise the same as I had withdraw 500 rs only on that day and for the first transaction I didn't get any money due to atm machine problem. And after giving complain same has been not rectified from bank, though it is more than 2 months.

    Another problem again I have in atm withdrawn on 19-Sep-2010 from SBM atm. Here also I didn’t get any money for first transaction. Last message displaying in the 1st atm was “your transaction is in process” after that no response. I waited for nearly 10 min and then I withdraw from the 2nd atm machine. Is this a new way of cheating people?

    Date (Value Date) Narration Ref. No. Debit Credit
    19-Sep[protected]Sep-2010) ATM WDL ATM 9111 SBM HSR VI SECTOR BANGALORE KARIN 500.00
    19-Sep[protected]Sep-2010) ATM WDL ATM 8644 SBM SPPB HSR 6TH SEC BANGLORE KARIN 500.00

    Please help me to to correct the above two problem.

    Regards
    Milan Dey
    SBI Account #[protected]
    Contact - [protected]
    Sir,

    I withdraw 10000 rs and 5000 rs on[protected]. But while checking my account after[protected] there is 10000 transaction showing suspence amount for the withdraw as I didn't get any money from the atm.after i went to my sbm hsr branch they told me 10000 rs you withdrawn from atm but in my A/C i have only 15159 rs take home salary please verify my A/C and give my credit 10000 back
    canara bank bannerugatta road opp IIMB atm
    transaction id 8061 and 8062
    my A/C NO [protected] HSR LAYOUT BRANCH BANGALORE
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       kalyanbanala
      I have a savings bank a/c with SBI Clock Tower, Nalgonda Branch. A/c No: [protected]. I applied to convert my a/c to savings plus so that the surplus money gets more interest. It is more that 2 months but it is not processed yet.

      Upon repeasted vistis to the bank, to my surprise, the response I got from the banking official was we are not competent enough to process your request, we shall try to do it but we can not guarantee you.

      They are behaving as if they are doing social service to me, not as if it is their responsibility.

      Hope SBI top management addresses these kind of issues and keeps its reputation unperturbed.
      Hi,
      Even SBI Ravindra Nagar Colony, Nalgonda Branch officials are also behaving rudely with customers.
      Manger hardly be there in office and Dy.Manager barks at customers.
      Strong action need to be taken by higher officals of SBI.
      This problem is in all Nalgonda SBI branches, AndhraPradesh
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         aditya khatry
        Dear Sir,

        Re:Non Receipt of Refund of Rs 12020/- for AY 2009-10, PAN :ALEPK9530G

        I have come to know that my Refund of AY 2009-10 has been processed on 28/08/10 and Refund of Rs 12020/- has been sent to me by post.
        However, I have not received the Refund by Cheque till date. You are requested to look into the matter urgently and send the same.My postal address is given hereunder
        ADITYA KHATRY
        F2/3 INDROLOK ESTATE PAIK PARA
        KOLKATA-700002
        Complaint comments  Add a commentComplaint category Tax Services

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           SHARADCHANDRA DANEJ
          Sir,

          I am retired officer of SBI. I was posted at SBI Berkheda Branch from 15.3.2007 to 7.11.2009. Throughout my stay at Berkheda Branch I worked in higher capacity i.e. I worked in capacity level 7 which is otherwise given to Scale II officer by default. I asked for officiating of higher grade as I was working as scale I officer. I am denied my lawful claim by the Berkheda branch through its Zonal Office, Bhopal. Then I wrote 8 emails to PS to CGM, Bhopal but to no avail. I wanted to write to Chairman, but I could not find out his email address, so I have used this forum.

          Kindly arrange to forward my grievance to the Chairman, SBI, Mumbai.

          Thanking you in anticipation.

          SHARADCHANDRA DANEJ
          Staff Member - Higher Grade Officiating denied
          Sir,

          I am retired officer of SBI. I was posted at SBI Berkheda Branch from 15.3.2007 to 7.11.2009. Throughout my stay at Berkheda Branch I worked in higher capacity i.e. I worked in capacity level 7 which is otherwise given to Scale II officer by default. I asked for officiating of higher grade as I was working as scale I officer. I am denied my lawful claim by the Berkheda branch through its Zonal Office, Bhopal. Then I wrote 8 emails to PS to CGM, Bhopal but to no avail. I wanted to write to Chairman, but I could not find out his email address, so I have used this forum.

          Kindly arrange to forward my grievance to the Chairman, SBI, Mumbai.

          Thanking you in anticipation.

          SHARADCHANDRA DANEJ
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             kuldeep srivastava
            MY FATHER'S ATM DEBIT CARD BEARING NO[protected] A/C NO- [protected] IS NOT WORKING. AFTER VISITING TO MAIHAR SBI BRANCH, THEY GIVEN CONTACT NO.[protected] WHICH SHOWS ANYTIME BUSY TO BLOCK THE ATM CARD. NOW, I WANT HELP FROM YOUR SIDE . PLEASE CONTACT ME AS SOON AS POSSIBLE ON MY EMAIL ID NO- [protected]@gmail. com.

            THANKS,
            KULDEEP SRIVASTAVA.
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               Jitendra Sharma 251176
              Dear sir,

              I would like to inform you that we take a SBI credit card in the yr 2004 and we have handover my card to bank May 2006 alongwith full payment. That time no outstanding on card.

              But last one month we have recd daily ph call thru recovery agent on my ph and home tell me my o/s is Rs 25000/-, next person 30000/- and talking me and my home lady in bad language . I am informed him we have all correspondence letter plz take a copy and check at your end.

              What I do, pls. suggest me that without using the card how I can pay the amount. Even customer care is also not taking any interest in this matter; simply they are saying that you have to pay the outstanding at any cost.

              Kindly look into the matter and do the needfull.

              Rgds

              Jitendra Sharma
              [protected]
              SBI Card No. 4317 xxxx xxxx 7526
              Complaint comments  Add a commentComplaint category Credit Cards

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                 rahulmastrahul
                Dr. Rahul Sharma, SBI account holder of Sumerpur branch, Pali district, Rajasthan, i had made a transaction of Rs. 1000 from Union bank of India, sumerpur branch on 8th sebtember 2010( ATM ID number WJA[protected] record number 7001) but did not receive the amount and the balance is reduced from my account, so please look into the issue of recovery of my balance of Rs. 1000 into my account.


                Account details: Dr. Rahul Omprakash Sharma
                Account no: [protected]
                Branch: Sumerpur
                District : Pali
                State: Rajasthan
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                   ABIDALI
                  Respected Sir,
                  This is to inform you that I (Abidali A Poonawala) is an existing S/B A/c Holder([protected]) in Carter Road, Bandra (W),Mumbai branch, since May-09 and is feeling very ashamed to informed the irresponsibility shown by the bank.

                  I have lost my ATM Debit card on 20/09/2010 at around 1200pm, and I myself serached a lot for the same but could not find it,then i visited nearby branch at safed pool (sakinaka) Andher(E) and presented my case to them they provided me the call centre number ([protected])and i called at call centre where i spoke to Tahera (lady) at between 1400Hrs to 1500hrs but unfortunately there was technical problem and i was told you will get the confirmation after 12hrs and thus she could not raise the ticket number, then i spoke to the safed pool (sakinaka),Andher(E) branch people, she told,we are not allowed to block the card other than home branch and you haveto visit your branch only, by that time it was 1540hrs and i started journey to my home branch which was at carter road,bandra (w) by bus, mean while i reach there, i informed my friend Mr.Qamar who visited there and requested for the same but he (prakash nikale) did not listen to him, nor was ready to attend my phone calls as well, but unfortunately there was traffic jam and i was able to reach there by 1730hrs and the bank was closed, Now no way, just waiting for 21/09/2010 sunrise and visited my home branch bank but by that time Rs.23,400/- was debited by unknown person and these affected my family and will be on fast for some days god forbid,

                  I would be very grateful if you could look into these matter and repay my innosent amount which was withdrawn wrongly

                  Thanking you
                  Yours truly
                  Abidali Poonawala
                  [protected]
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                    CPPC/SBI/Chennai — delay in action

                     shrawan kumar dubey
                    sir,
                    i retired from Indian Air Force on 31 Jan 2007

                    my pension account is in SBI A F stn Sulur branch/...
                    Complaint comments  Comments  (26)Complaint category Banks

                     ricardo dacosta
                    CEO ( Abhay Kumar )

                    Dear Sir

                    this is to bring to you notice that I Ricardo dacosta was given a Credit card in 2001 which I Used and paid all my dues to the time I decided to consolidate all my cards and give up the SBI card I paid 1300 rupees as the final payment for the card and asked the Agent and asked your credit card complany to close the account in 2006

                    Since then I was under the impression that the credit card has been closed until recently when i get another call from the Collections agency telling me that i need to be paying SBI credit cards Rs 16000 .....and this is all intrest accumulated over the last 4 years for the amount i paid

                    this seems absurd and unbelievble to me ...... she has been calling me and embarrasing me ove tht Phone also threating to spoil my CYBIL score .....so i am not eligible to take any further Loans .......I am Not liking the way she speaks or gives me threats
                    Please have this taken care of as I am Plnning to take this to consumer
                    court
                    Abhay Kumar, CEO of SBI Cards and Payments Services Pvt Ltd has faced an arrest warrant issued against him and two others. The warrant has been issued based on a complaint filed by lawyer Tushar Mandlekar on charges of contempt of court.



                    The two other people against whom warrant has been issued include Milind Deshpande of GE Money and Kunal Sani, recovery agent of the same firm.

                    Mandlekar has lodged the complaint with a consumer court on charges that a bill of Rs 19000 was issued under his name when he did not have any dues to be cleared. He said that he had used the card only on three instances and that he had cleared the outstanding balance in 2006. SBI had also mentioned this within 45 days of payment being made.

                    Now after the bill was forced on him, he moved to court. The court has decided in his favor and slammed a fine of Rs 7000 on the company. The company did not address the court's orders and continued harrassment of Mandlekar.

                    Mandlekar said that "The company officials called me up regularly, telling me to pay up. They even sent Kunal Sani, a recovery agent who tried to force his way".

                    The court has thus given orders of six months imprisonment for the accused trio and Rs 10,000 fine has been put on each on charges of contempt of court.
                    Specially after reading the Case of Mr Tushar Mandlekar which sounds Exactly what has been for me

                    Thanks & regards
                    Ricardo Dacosta
                    Complaint comments  Add a commentComplaint category Credit Cards

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                       prathap naidu
                      I, P.Prathap Naidu, lost my SBI ATM card. so, please block it. A/c No: [protected], Rgmcet, Nandyal.
                      to block atm card of state bank group, you should call [protected]
                      i have lost my ATM. information regarding that is below

                      ACCOUNT HOLDER NAME -- ANAND AGNIHOTRI

                      ACCOUNT PLACE --SBI, NOWGONG(MP).
                      I AM PAVAN KUMAR A/C NO. [protected] LOST MY ATM CARD .SO PLEASE BLOCK IT IMMEDIATELY.

                      Complaint comments  Add a commentComplaint category Employees

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                         fateh_lal
                        Dear SBI Bank Officials,


                        My wife( Rekha Jingar) has deposited the cheque to SBI, NAL, Bangalore office on 6th September,2010 into SBI saving account SBI [protected].
                        But It has been almost 15 days, still money has not credited into my account.

                        Following the cheque detail:
                        Bank Name=>Bank of Baroda
                        Date submitted=>6th Sep,2010
                        Cheque number: 518758
                        Amount: 30000

                        Can you please look into the matter very urgently and credit the cheque into my account [protected].


                        I have called to Mr Madhav Nayak from SBI NAL branch on Friday(17th Sep,2010) on the checque issue.
                        He told me that the cheque has been sent to Jaipur for clearing. He told me that he will find out on monday the cause for the delay. When I called him 30 minutes back today, he told me the that Jaipur clearng cell has not cleared. When I asked him the reason then he told me that he do not know and forwarded the call to Chief manager. My call was not picked up by chief manager. I tried to call the SBI NAL branch again and called almost 10 times. But No one is picking up the phone.

                        I am really upset with the service.
                        Can you pelase do the needful and make sure that at least they pick up the calls.

                        [protected]@sbi.co.in(SBI bangalore help line)
                        sbi.[protected]@sbi.co.in; cmr5.[protected]@sbi.co.in( SBI, NAL, Bangalore chief manager)


                        Please note:My Financial planning is being disturbed because of the delay caused by SBI in clearing the cheque.

                        Can you please make sure above cheque get credited into my account in this week


                        Thanks & Regards
                        Fateh Lal
                        I Understand and agree this Mr Mahadeva Nayak is only promises but no work. I Have also faced same situation in one of my case.

                        Regards
                        Imanaat
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                           shivani1116
                          My name is Shivani Singh residing in Hyderabad. I Have been receiving very frequent and harrassing calls from SBI for a collection on credit card of one R. Kistaiyah on my BSNL landline (#[protected] since the time I got a new connection on my name.
                          I have informed them each time to remove this number as this is wrong number, and each time the ladies on the call are extremely rude and argumentative and gone to the extent of telling me - " Do you want me to lie as I there is no option of removing this number meaning I will keep getting these calls".
                          I get the calls from Gurgaon call center which on my phone appear as [protected]. I have also tried calling customer care #[protected] for redressal of this but unfortunately there is no such option in IVR which can lead me to an agent.
                          It is getting extremely annoying as the calling agents are highly rude and leave my BP to soar post each call.
                          I would really appreciate if this issue is resolved at earliest. Thanks!
                          I received call from the same number and they were asking for address, date of birth, maiden name, etc. The person said, he is calling on behalf of SBI. When I complained why are you asking such confidential information, the person dosconnected. Why I try to call back on the same number, it is found that it is a airtel number, but the phone rings once or twice, then it is disconnected.

                          I feel this is some kind of fraud. If we give our date of birth, mother's maiden name, date of birth, phone number etc, it is definitely possible to use the information control the transaction of credit cards online. I hope SBI cards get into this.
                          Complaint comments  Add a commentComplaint category Credit Cards

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                            SBIcapsec — demat account mapping

                             goodbad54321
                            till now i called customer care for the 10th time to map my demat account
                            they told that we map ur demat acc within...
                            Complaint comments  Comments  (1)Complaint category Stock Market

                            SBI Debit Card — money debited even though transaction was not successful

                             radha krishnan
                            today (19/09/10) i tried to book a ticket twice using internet via sbi atm-cum-debit card but even though the transaction...
                            Complaint comments  Comments  (6)Complaint category Railways

                             vivekrastogi
                            Sir,
                            I am vivek Rastogi (Advocate)R/O-86,aboo nagar ,GT Road,Fatehpur.My father is Govt .Employer and he Is Open saving Joint Account in Service Period.State bank manager without my permission my saving account is converted single account and manager didnot me information.Create a withdrawl problem after my father is death january26,2010.my account Number is -T-63([protected]).FROM-state Bank of India ,Gulganj,Chhatarpur ,Branch code-3505.what i do it. please solved my problem
                            Thanks[protected][protected]
                            Sincerly[protected]----
                            vivek rastogi
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                              Tata SBI Credit Card — CHEATING AND FRAUD

                               nitin.parekh
                              I am TATA CREDIT CARD CUSTOMER my credit card no is [protected]. I was cheated by TATA sbi credit card.Initially when...
                              Complaint comments  Comments  (2)Complaint category Credit Cards

                               vinodnambiark
                              From
                              Calicut.
                              K.Vinod Kumar 15/07/2010
                              L 4/8, GOLDEN TREASURE
                              K.S.H.B. Colony,
                              Malaparamba P.O.,
                              Calicut- 673 009.


                              To Whom so ever it may concern


                              Sir,

                              Sub: Explanation regarding SBI Credit Card which I had not used.
                              Ref: SBI Card No.[protected]

                              As mentioned above, I had a SBI Credit Card and I used the card for nearly seven or eight month and repaid the amount. While taking the card the person said that there will be no charges will be debited if I had not in use or if there is no dues.

                              After a year later I had got a phone call from Chennai Office that I have to pay Rs.1000/- for settlement . I had paid the amount for which I had actually not used.

                              I used to contact the call centre for further clarification where I did not get any reasonable reply. And the main draw back of SBI Card that is no office at Calicut, So I am enable to call/ talk to the resposible persons.

                              From the State Bank I had talk to the Manager regarding this issue , He said, ‘need not pay this amount’ . He also said that they have no connection with SBI Credit Cards and their Bank.

                              Last March they had called for an adalath and I had explained the situation, further I did not get any reply in this regard.

                              Again last month, a person called from settlement division that I have to pay Rs.8300/- so that he will arrange a settlement letter from SBI. I have disscussed the above matter with him ( one Mr.Vinod). I disagreed to pay the amount and I also said if you are sincerely settle my account I will pay Rs.1000 or Rs.2000/- maximum after 2 days again the same person is calling and ask me to pay Rs.7200/- to settle the account.

                              I truly stating that I am not liable for the said Credit Card which I had not used. Even though, I want to settle the account with nominal amount. So, kindly arrange a resposible person to do the needful.

                              Thanking You,

                              Your Faithfully,


                              Vinod Kumar K.
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